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Help Desk Tier 1 Jobs in Boca Raton, FL (NOW HIRING)

Celsius

IT Help Desk Technician

Boca Raton, FL · On-site

AS or BS Degree - Computer Information Management or combination of education/experience. * 1 Year ... Responsibilities * Manage and resolve help desk tickets, provision or deprovision service ...

SCCU

Service Desk Admin I

Miramar, FL · On-site

$46K - $48K/yr

This is a Tier 1 support role with the responsibility of performing initial triage of a support ... to help build a skills knowledge database. * Perform duties as assigned to the Service Desk as ...

SCCU

Service Desk Admin I

Hollywood, FL · On-site

$46K - $48K/yr

This is a Tier 1 support role with the responsibility of performing initial triage of a support ... to help build a skills knowledge database. * Perform duties as assigned to the Service Desk as ...

SCCU

Service Desk Admin I

Miramar, FL · On-site

$46K - $48K/yr

This is a Tier 1 support role with the responsibility of performing initial triage of a support ... to help build a skills knowledge database. * Perform duties as assigned to the Service Desk as ...

MES Life Safety

IT Specialist

Hallandale Beach, FL

$60K - $80K/yr

Provide Tier 1 and Tier 2 technical support for hardware, software, printers, mobile devices, and connectivity issues. * Respond to support requests through the help desk phone line and ticketing ...

Robert Half

Tier I Desktop Support

Boca Raton, FL · On-site

We are looking for a Tier I Desktop Support specialist to provide responsive technical assistance ... At least 1 year of experience in desktop support, help desk, service desk, or a similar IT support ...

New

Sage Dental

Service Desk Technician

Boca Raton, FL · On-site

Minimum of 1-3 years of experience in a help desk role. * Certifications are a plus. * Experience supporting Windows machines, Citrix, O365 apps, and printers preferred. * Excellent communication ...

Mapei

IT Helpdesk Technician

Deerfield Beach, FL · On-site

As a Help Desk Technician, you will support smooth IT operations by resolving technical issues and ... High school diploma or GED required; associate's degree or technical training preferred. * 1-2 ...

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Help Desk Tier 1 information

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How much do help desk tier 1 jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for help desk tier 1 in Boca Raton, FL is $21.99, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $24.66 per hour, depending on experience, location, and employer.

What is a help desk tier 1?

Help Desk Tier 1 jobs are entry-level technical support positions responsible for assisting users with basic IT issues and troubleshooting common problems, such as password resets, software installations, and connectivity issues. Tier 1 technicians are typically the first point of contact for customers seeking technical assistance by phone, email, or chat. They gather information, resolve simple technical issues, and escalate more complex problems to higher-level support if needed. This role is essential for ensuring quick response times and maintaining user satisfaction.

What are the key skills and qualifications needed to thrive as a help desk tier 1?

To thrive as a Help Desk Tier 1 specialist, you need a foundational understanding of computer systems, troubleshooting, and customer service, often supported by a relevant associate degree or technical certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you efficiently resolve user issues and provide a positive support experience. These skills and qualities are crucial for ensuring user satisfaction, minimizing downtime, and maintaining smooth IT operations.

What are some common challenges faced by help desk tier 1 professionals and how can they be managed?

Help Desk Tier 1 professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting a wide range of user issues, and communicating technical solutions to non-technical users. Staying organized and prioritizing tasks is key to handling ticket volume efficiently. Additionally, developing strong communication skills and a patient, customer-focused attitude helps in resolving user concerns effectively. Regular training and collaboration with other IT team members can also improve problem-solving abilities and job satisfaction.

What is the difference between Help Desk Tier 1 vs Help Desk Tier 2?

AspectHelp Desk Tier 1Help Desk Tier 2
ResponsibilitiesInitial troubleshooting, basic issue resolution, password resetsAdvanced troubleshooting, complex issue resolution, escalation handling
Skills & CertificationsBasic technical knowledge, customer service skills, CompTIA A+ often preferredDeeper technical skills, certifications like Network+ or Microsoft certifications
Work EnvironmentFrontline support, help desk software, customer interactionSupport escalation, remote troubleshooting, technical analysis

Help Desk Tier 1 staff handle initial customer issues with basic troubleshooting, while Help Desk Tier 2 staff manage more complex problems requiring deeper technical knowledge. Tier 1 focuses on quick resolution and customer service, whereas Tier 2 involves advanced diagnostics and escalation. Both roles are essential in a typical IT support structure and often require similar certifications, but Tier 2 demands more technical expertise.

How to become a Help Desk Tier 1?

To become a Help Desk Tier 1 technician, candidates typically need a high school diploma or equivalent and basic knowledge of computer hardware, software, and operating systems. Relevant skills include troubleshooting, customer service, and familiarity with ticketing systems; certifications like CompTIA A+ can enhance prospects. Entry-level roles often require good communication skills and the ability to work in a fast-paced environment.

What are popular job titles related to Help Desk Tier 1 jobs in Boca Raton, FL?

For Help Desk Tier 1 jobs in Boca Raton, FL, the most frequently searched job titles are:

What job categories do people searching Help Desk Tier 1 jobs in Boca Raton, FL look for?

The top searched job categories for Help Desk Tier 1 jobs in Boca Raton, FL are:

What cities near Boca Raton, FL are hiring for Help Desk Tier 1 jobs?

Cities near Boca Raton, FL with the most Help Desk Tier 1 job openings:

Help Desk Tier 1 jobs near you
Infographic showing various Help Desk Tier 1 job openings in Boca Raton, FL as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 26% Part Time, and 3% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $45,744 per year, or $22 per hour.

IT Technician

Consolidated Water Group,

Coral Springs, FL • On-site

$55K - $75K/yr

Full-time

PTO

Re-posted 23 days ago

Job description

IT Technician
Location: Coral Springs - South Florida
Department: Information Technology
Employment Type: Full-Time
Job Summary
Aquilex is seeking a motivated and customer-focused IT Technician to join our Information Technology team in South Florida. The ideal candidate will provide Level 1 and Level 2 technical support to onsite and remote users, maintain desktop and mobile technologies, troubleshoot hardware and software issues, and assist with IT infrastructure and security initiatives.
This position requires excellent technical knowledge, strong problem-solving skills, and a commitment to delivering exceptional customer service while ensuring timely resolution of help desk requests.
Essential Responsibilities
  • Provide Level 1 and Level 2 technical support to local and remote users.
  • Install, configure, troubleshoot, and support desktop and laptop hardware, Windows operating systems, and Microsoft Office applications.
  • Create, manage, and maintain user accounts in Active Directory and Microsoft 365.
  • Support and administer Active Directory, Group Policies, and other Windows infrastructure services.
  • Diagnose hardware, software, networking, and system issues through root cause analysis.
  • Maintain and support endpoint security solutions, including virus and malware detection and remediation.
  • Configure, upgrade, deploy, and maintain workstations, laptops, mobile devices, printers, IP phones, and related equipment.
  • Package, ship, receive, and inventory IT equipment.
  • Monitor and maintain backup jobs and resolve backup-related issues.
  • Ensure all help desk tickets are assigned, updated, and resolved within established service level agreements (SLAs).
  • Provide Microsoft Office and general computer training to employees as needed.
  • Support IT infrastructure projects and departmental initiatives.
  • Travel to company office locations throughout South Florida as required.
  • Document troubleshooting steps, solutions, and procedures for future reference.
Qualifications Required
  • 2+ years of experience supporting Windows desktop and laptop environments.
  • Experience providing Help Desk support for onsite and remote users.
  • Experience managing user accounts in Active Directory and Microsoft 365.
  • Working knowledge of:
    • Windows Active Directory
    • Group Policies
    • TCP/IP networking
    • Windows operating systems
  • Experience with endpoint protection, antivirus, and malware removal.
  • Strong troubleshooting and analytical skills.
  • Excellent customer service and communication skills.
  • Ability to prioritize multiple support requests in a fast-paced environment.
  • Valid driver's license and ability to travel between office locations.
Preferred
  • Microsoft certifications such as:
    • Microsoft Certified Solutions Associate (MCSA)
    • Microsoft Certified Desktop Support Technician (MCDST)
  • Experience supporting backup systems.
  • Experience with mobile device deployment and management.
Technical Skills
  • Microsoft Windows 10/11
  • Microsoft Office 365
  • Active Directory
  • Group Policy
  • TCP/IP Networking
  • Endpoint Security
  • Desktop & Laptop Hardware
  • Mobile Device Support
  • Help Desk Ticketing Systems
  • Hardware Deployment & Asset Management
Support Responsibilities
This role primarily supports:
  • Tier 1: Basic Help Desk support, troubleshooting, password resets, software installations, hardware support, and service requests.
  • Tier 2: Advanced troubleshooting, root cause analysis, infrastructure support, Active Directory administration, Group Policy management, networking issues, and escalated incidents.
The IT Technician will escalate complex issues to Tier 3 support or external vendors when necessary and document resolutions for future reference.
We offer a competitive compensation package that includes Paid Time Off (PTO) and Benefits Package.

Aquilex is a Drug-Free Workplace and an Equal Opportunity Employer.