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Fulltime Help Desk Tier Two Jobs in Boca Raton, FL

Gunster Law Firm

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Help Desk & Training Manager

West Palm Beach, FL · On-site

Gunster is seeking a full-time Help Desk & Training Manager in its West Palm Beach office. The Help Desk & Training Manager will oversee the firm's technology help desk operations and technology ...

TGI MAIN COMPANY

Helpdesk Tier 3

Boca Raton, FL · On-site

$80K - $90K/yr

... II engineers. * Support end-users in a help desk and on-site environment, resolving hardware ... Job Type: Full-time Salary: $80,000.00 - $90,000.00 per year Benefits: Dental insurance, Health ...

AEG

Help Desk Technician

Miami Gardens, FL · On-site

$18.25 - $24.75/hr

This is a full-time position based on site at Hard Rock Stadium in Miami Gardens, FL ... Minimum of a bachelor's degree in information technology or related field with at least 2 + years ...

YouFit

Help Desk Technician

Deerfield Beach, FL

$19.25 - $26/hr

The Help Desk Technician serves as the primary point of contact for technology issues across ... (2) to Four (4) years of experience in IT support, systems administration, or a related field ...

YouFit

Help Desk Technician

Deerfield Beach, FL · On-site

$19.25 - $26/hr

The Help Desk Technician serves as the primary point of contact for technology issues across ... (2) to Four (4) years of experience in IT support, systems administration, or a related field ...

SCCU

Service Desk Admin I

Miramar, FL · On-site

$46K - $48K/yr

... Tier 2 support level. The candidate must be comfortable providing technical direction to non ... to help build a skills knowledge database. * Perform duties as assigned to the Service Desk as ...

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Fulltime Help Desk Tier Two information

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How much do fulltime help desk tier two jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for fulltime help desk tier two in Boca Raton, FL is $21.97, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $24.62 per hour, depending on experience, location, and employer.

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Help Desk & Training Manager

Gunster

West Palm Beach, FL • On-site

Full-time

Posted 11 days ago

Job description

Gunster is seeking a full-time Help Desk & Training Manager in its West Palm Beach office. The Help Desk & Training Manager will oversee the firm's technology help desk operations and technology training functions. This individual will be responsible for ensuring attorneys and staff receive timely, high-quality technical support while also developing and delivering training initiatives that enhance technology proficiency across the firm.
Key Responsibilities:
Help Desk Management
  • Manage and lead the help desk team, ensuring prompt and effective resolution of technical issues for attorneys and staff.
  • Oversee ticketing system operations, workflows, and escalation procedures.
  • Coordinate with other IT teams on system upgrades, rollouts, and incident management.
  • Develop and maintain a knowledge base of common issues and solutions.
  • Develop on-call and after-hours coverage schedules to ensure support availability outside standard business hours..
  • Oversee deployment, configuration, and troubleshooting of desktops, laptops, mobile devices, printers, and peripherals firm-wide.
  • Provide white-glove technical support for attorneys, partners, and firm leadership, including courtroom, conference room, and remote/hybrid work technology needs.
  • Coordinate technology support for depositions, hearings, closings, client meetings, and firm events as needed.
  • Ensure remote and traveling attorneys have reliable access to firm systems, VPN, and mobile technology.

Training & Development
  • Manage and lead the technology training team.
  • Develop and oversee firm-wide training programs on legal technology platforms, software applications, and firm-specific systems.
  • Oversee onboarding technology training for new hires, including attorneys, paralegals, and administrative staff, ensuring consistent, effective delivery of training.
  • Assess training needs through surveys, feedback, and consultation with department leaders; measure training results and effectiveness.
  • Create and maintain training materials for new software rollouts, ongoing training and role-specific training and create user guides, quick reference cards, and e-learning content.
  • Coordinate training schedules and delivery formats (in-person, virtual, self-paced) across all firm offices to maximize attendance and effectiveness.

Qualifications:
  • Bachelor's degree in Information Technology, Business Administration, Education, or a related field.
  • Minimum of 5+ years of experience in IT support and/or training, with 3+ years in a supervisory or management role.
  • Experience working in a law firm or professional services environment strongly preferred
  • Proficiency with legal technology platforms such as document management systems (e.g., iManage, NetDocuments), practice management software, and Microsoft 365.
  • Familiarity with help desk ticketing systems (e.g., ServiceNow, Freshdesk, Zendesk).
  • Experience with learning management systems (LMS) and e-learning development tools.
  • Strong leadership, communication, and interpersonal skills.
  • Ability to manage multiple priorities and projects simultaneously.
  • ITIL certification or equivalent training is a plus.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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