ZipRecruiter

Log In

2

Fulltime Help Desk Tier Two Jobs in Boca Raton, FL

JRM Construction Management

Help Desk Technician

Boca Raton, FL · On-site

$18.75 - $25.50/hr

... Tier 2 on advanced issues, imaging/MDM tasks, and site cutovers. • Contribute KB articles and improve runbooks based on resolved tickets. Qualifications : Required : • 1-2 years in a Help Desk ...

TGI MAIN COMPANY

Helpdesk Tier 3

Boca Raton, FL · On-site

$80K - $90K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... II engineers. * Support end-users in a help desk and on-site environment, resolving hardware ... Job Type: Full-time Salary: $80,000.00 - $90,000.00 per year Benefits: Dental insurance, Health ...

YouFit

Help Desk Technician

Deerfield Beach, FL

$19.25 - $26/hr

The Help Desk Technician serves as the primary point of contact for technology issues across ... (2) to Four (4) years of experience in IT support, systems administration, or a related field ...

New

YouFit

Help Desk Technician

Deerfield Beach, FL · On-site

$19.25 - $26/hr

The Help Desk Technician serves as the primary point of contact for technology issues across ... (2) to Four (4) years of experience in IT support, systems administration, or a related field ...

New

Consolidated Water Group,

IT Technician

Coral Springs, FL · On-site

$55K - $75K/yr

  • PTO

... resolution of help desk requests. Essential Responsibilities * Provide Level 1 and Level 2 ... Tier 1: Basic Help Desk support, troubleshooting, password resets, software installations, hardware ...

Consolidated Water Group,

IT Technician

Coral Springs, FL · On-site

$55K - $75K/yr

  • PTO

... resolution of help desk requests. Essential Responsibilities * Provide Level 1 and Level 2 ... Tier 1: Basic Help Desk support, troubleshooting, password resets, software installations, hardware ...

Flagler Technologies LLC

Service Desk Technician

Boca Raton, FL · On-site

$50K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

When needed, you'll escalate more complex problems to Tier 2 or Tier 3 technicians while continuing ... For this role, you should have 2-3 years of IT Help Desk, MSP, or related technical support ...

Flagler Technologies LLC

Service Desk Technician

Boca Raton, FL · On-site

$50K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

When needed, you'll escalate more complex problems to Tier 2 or Tier 3 technicians while continuing ... For this role, you should have 2-3 years of IT Help Desk, MSP, or related technical support ...

Next Step Systems

IT Help Desk Specialist

Boca Raton, FL · On-site

  • Medical

  • Retirement

  • PTO

... Tier help desk escalations through tickets or phone. - Follow up with customers and see tickets through. - Utilize excellent customer service skills and exceed customers' expectations. - Ensure ...

Celsius

IT Help Desk Technician

Boca Raton, FL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Must be able to work full time onsite in Boca Raton * AS or BS Degree - Computer Information ... 2+ years in IT Support including IP phones, desktops, laptops, applications, Wi-Fi, and system ...

Celsius

IT Help Desk Technician

Boca Raton, FL

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Must be able to work full time onsite in Boca Raton * AS or BS Degree - Computer Information ... 2+ years in IT Support including IP phones, desktops, laptops, applications, Wi-Fi, and system ...

next page

Showing results 1-20

All JobsFulltime Help Desk Tier Two JobsFulltime Help Desk Tier Two Jobs in Boca Raton, FL

Fulltime Help Desk Tier Two information

See Boca Raton, FL salary details

$12

$21

$32

How much do fulltime help desk tier two jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for fulltime help desk tier two in Boca Raton, FL is $21.97, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $24.62 per hour, depending on experience, location, and employer.

What are popular job titles related to Fulltime Help Desk Tier Two jobs in Boca Raton, FL?

For Fulltime Help Desk Tier Two jobs in Boca Raton, FL, the most frequently searched job titles are:

What job categories do people searching Fulltime Help Desk Tier Two jobs in Boca Raton, FL look for?

The top searched job categories for Fulltime Help Desk Tier Two jobs in Boca Raton, FL are:

What cities near Boca Raton, FL are hiring for Fulltime Help Desk Tier Two jobs?

Cities near Boca Raton, FL with the most Fulltime Help Desk Tier Two job openings:

Fulltime Help Desk Tier Two jobs near you

Help Desk Technician I

JRM Construction Management, LLC

Boca Raton, FL

$19 - $25.50/hr

Full-time

Re-posted 10 days ago

Job description

Job Summary

The Help Desk Technician provides technical support to both onsite and remote employees. Responsibilities include first-line troubleshooting, device setup, account administration, and accurate ticket documentation. Issues beyond Tier 1 scope should be escalated to Tier 2 in accordance with established SOPs and SLAs.

Responsibilities and Duties

  • Serve as the first point of contact via phone, email, walk-up, or ticketing system; triage, resolve, and/or route incidents and requests.
  • Install and configure end-user hardware and peripherals (desktops/laptops, monitors, printers, headsets, VoIP handsets) and apply approved firmware/driver updates.
  • Support Windows 10/11, Microsoft 365 apps, and common line-of-business applications per the knowledge base.
  • Perform account administration in Active Directory/Azure AD (password resets, unlocks, group membership updates) and basic Microsoft 365 tasks (mailbox, license assignment per standard operating procedure).
  • Execute standardized onboarding/offboarding checklists (devices, accounts, MFA, mailbox/OneDrive access, distribution lists).
  • Maintain meticulous ticket documentation (troubleshooting steps, resolution, user comms) and close tickets in compliance with SLAs and categorization standards.
  • Manage and track end-user assets; assist with periodic inventories and device lifecycle processes.
  • Coordinate vendor support when issues cannot be resolved in-house; provide clear case notes/logs.
  • Travel to local offices/job sites as needed; support occasional off-hours maintenance windows with prior notice.
  • Shadow Tier 2 on advanced issues, imaging/MDM tasks, and site cutovers.
  • Contribute KB articles and improve runbooks based on resolved tickets.

Qualifications and Skills

  • 1-2 years in a Help Desk/Desktop Support role (or equivalent internship/certifications).
  • Working knowledge of Windows 10/11, Microsoft 365 apps, and basic networking concepts (IP/DNS, Wi-Fi, VPN) sufficient to triage Tier 1 issues.
  • Experience with Active Directory user administration and a modern ticketing system.
  • Strong troubleshooting, communication, and time-management skills; ability to handle multiple tickets concurrently.
  • Willingness to learn, follow SOPs, and escalate appropriately.
  • Valid driver's license for occasional site travel preferred.

Computer Systems

  • Mid-level experience with Microsoft Office 365, Active Directory Administration, and Virtualization Technologies
  • Proficient with Windows 10, Windows 7, and Microsoft Office suite

Working Conditions

  • On site support with some remote assistance.
  • Occasional nights/weekends for planned work.
  • Ability to lift/move up to ~25-35 lbs (monitors, small printers).

#LI-OnSite

Apply