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Help Desk Tier 1 Jobs in Boca Raton, FL (NOW HIRING)

Retro Fitness

Front Desk

Wellington, FL · On-site

$15 - $17/hr

You will help create a great first impression handle member requests and promote services that help ... one roof. From traditional strength and cardio options to personalized training programs, Retro ...

Retro Fitness

Front Desk

Tamarac, FL · On-site

$15 - $17/hr

You will help create a great first impression handle member requests and promote services that help ... one roof. From traditional strength and cardio options to personalized training programs, Retro ...

Retro Fitness

Front Desk

Delray Beach, FL · On-site

$15 - $17/hr

You will help create a great first impression handle member requests and promote services that help ... one roof. From traditional strength and cardio options to personalized training programs, Retro ...

Retro Fitness

Front Desk

Lauderhill, FL · On-site

$15 - $17/hr

You will help create a great first impression handle member requests and promote services that help ... one roof. From traditional strength and cardio options to personalized training programs, Retro ...

Govcio LLC

IT Service Technician

Oakland Park, FL · On-site

$53K/yr

They consult with support teams, help desks, customers and other technical staff in the resolution ... Gather analyze, and report end-user support trends. * Assist tier 1 Service Desk with answering ...

Yanowitz Dentistry

Front Desk

Hollywood, FL

$22 - $25/hr

The ideal candidate should have at least 1 year of experience in a similar role and a passion for helping others. Key Responsibilities: Manage patient scheduling and front desk operations Answer ...

The Breakers Palm Beach

Front Desk Manager

Palm Beach, FL · On-site

$16.50 - $21.25/hr

... helpful information to guests. - Collaborate with other departments to ensure seamless guest ... one year of experience working at a Front Desk, Call Center, or Concierge department. - Previous ...

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All JobsHelp Desk Tier 1 JobsHelp Desk Tier 1 Jobs in Boca Raton, FL

Help Desk Tier 1 information

See Boca Raton, FL salary details

$11

$21

$31

How much do help desk tier 1 jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for help desk tier 1 in Boca Raton, FL is $21.52, according to ZipRecruiter salary data. Most workers in this role earn between $17.88 and $24.13 per hour, depending on experience, location, and employer.

What is a help desk tier 1?

Help Desk Tier 1 jobs are entry-level technical support positions responsible for assisting users with basic IT issues and troubleshooting common problems, such as password resets, software installations, and connectivity issues. Tier 1 technicians are typically the first point of contact for customers seeking technical assistance by phone, email, or chat. They gather information, resolve simple technical issues, and escalate more complex problems to higher-level support if needed. This role is essential for ensuring quick response times and maintaining user satisfaction.

What are the key skills and qualifications needed to thrive as a help desk tier 1?

To thrive as a Help Desk Tier 1 specialist, you need a foundational understanding of computer systems, troubleshooting, and customer service, often supported by a relevant associate degree or technical certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you efficiently resolve user issues and provide a positive support experience. These skills and qualities are crucial for ensuring user satisfaction, minimizing downtime, and maintaining smooth IT operations.

What are some common challenges faced by help desk tier 1 professionals and how can they be managed?

Help Desk Tier 1 professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting a wide range of user issues, and communicating technical solutions to non-technical users. Staying organized and prioritizing tasks is key to handling ticket volume efficiently. Additionally, developing strong communication skills and a patient, customer-focused attitude helps in resolving user concerns effectively. Regular training and collaboration with other IT team members can also improve problem-solving abilities and job satisfaction.

What is the difference between Help Desk Tier 1 vs Help Desk Tier 2?

AspectHelp Desk Tier 1Help Desk Tier 2
ResponsibilitiesInitial troubleshooting, basic issue resolution, password resetsAdvanced troubleshooting, complex issue resolution, escalation handling
Skills & CertificationsBasic technical knowledge, customer service skills, CompTIA A+ often preferredDeeper technical skills, certifications like Network+ or Microsoft certifications
Work EnvironmentFrontline support, help desk software, customer interactionSupport escalation, remote troubleshooting, technical analysis

Help Desk Tier 1 staff handle initial customer issues with basic troubleshooting, while Help Desk Tier 2 staff manage more complex problems requiring deeper technical knowledge. Tier 1 focuses on quick resolution and customer service, whereas Tier 2 involves advanced diagnostics and escalation. Both roles are essential in a typical IT support structure and often require similar certifications, but Tier 2 demands more technical expertise.

How to become a Help Desk Tier 1?

To become a Help Desk Tier 1 technician, candidates typically need a high school diploma or equivalent and basic knowledge of computer hardware, software, and operating systems. Relevant skills include troubleshooting, customer service, and familiarity with ticketing systems; certifications like CompTIA A+ can enhance prospects. Entry-level roles often require good communication skills and the ability to work in a fast-paced environment.

What are popular job titles related to Help Desk Tier 1 jobs in Boca Raton, FL?

For Help Desk Tier 1 jobs in Boca Raton, FL, the most frequently searched job titles are:

What job categories do people searching Help Desk Tier 1 jobs in Boca Raton, FL look for?

The top searched job categories for Help Desk Tier 1 jobs in Boca Raton, FL are:

What cities near Boca Raton, FL are hiring for Help Desk Tier 1 jobs?

Cities near Boca Raton, FL with the most Help Desk Tier 1 job openings:

Help Desk Tier 1 jobs near you
Infographic showing various Help Desk Tier 1 job openings in Boca Raton, FL as of August 2026, with employment types broken down into 85% Full Time, 6% Temporary, and 9% Contract. Highlights an 91% In-person, and 9% Hybrid job distribution, with an average salary of $44,761 per year, or $21.5 per hour.

Springhill Suites West Palm Beach - Front Desk Agent

Aimbridge Hospitality

West Palm Beach, FL

$13.75 - $17.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago

Aimbridge Hospitality rating

6.0

Company rating: 6.0 out of 10

Based on 137 frontline employees who took The Breakroom Quiz

62nd of 109 rated hotels

Job description


Join Our Team as a Front Desk Agent!

The Front Desk Agent is the ultimate guest experience gurumastering the art of warm welcomes, smooth check-ins, and friendly farewells. Youre the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

KEY SKILLS/RESPONSIBILITIES

  • Guest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right at home. Whether its a quick question or a big request, youre all about making their stay unforgettable.
  • Communication Champ: You know how to get the message acrossclearly, confidently, and with a smile. Whether its chatting with guests or coordinating with the team, you keep things flowing smoothly.
  • Quick-Thinking Problem Solver: When challenges pop up, youre already on it. You think fast, act smart, and turn potential hiccups into happy endings.
  • Multitasking Marvel: Juggling reservations, check-ins, check-outs, and financial details? No problem. You keep it all organized and running like clockwork.

EDUCATION & EXPERIENCE

  • High school diploma or equivalent; experience in a hotel or related field preferred.
  • Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

  • Now offering Daily Pay! Ask your Recruiter for more details
  • Medical, Dental, and Vision Coverage
  • Short-Term and Long-Term Disability Income
  • Term Life and AD&D Insurance
  • Paid Time Off
  • Employee Assistance Program
  • 401k Retirement Plan

PROPERTY INFORMATION:
SpringHill Suites West Palm Beach I95 offers a modern, allsuite workplace designed to support both short and extended stays. Team members help maintain spacious suites with complimentary WiFi, Marriott bedding, and large work areas. The hotel features a free breakfast buffet, a fitness center, and an outdoor pool. Its location provides convenient access to Roger Dean Stadium, Rosemary Square, Palm Beach International Raceway, and the Ballpark of the Palm Beaches, along with a variety of local dining options. Its a bright, energetic environment suited for staff who enjoy delivering reliable, guestfocused hospitality.


Application deadline for Colorado positions:

What Aimbridge Hospitality employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Aimbridge Hospitality logo

About Aimbridge Hospitality

Sourced by ZipRecruiter

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

Industry

Hospitality services

Company size

10,000+ Employees

Headquarters location

Plano, TX, US

Year founded

2003

Social media

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