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Help Desk Tier 1 Jobs in Boca Raton, FL (NOW HIRING)

AEG

Senior Network & Systems Administrator

Miami Gardens, FL · On-site

$78K - $106K/yr

Manage help desk and monitor end user tickets with a focus on stakeholder satisfaction. Responsible ... Provide infrastructure support for game day operations, concerts, Formula 1 events, tennis ...

Govcio LLC

IT Service Technician

Oakland Park, FL · On-site

$53K/yr

They consult with support teams, help desks, customers and other technical staff in the resolution ... Gather analyze, and report end-user support trends. * Assist tier 1 Service Desk with answering ...

Retro Fitness

Front Desk

Tamarac, FL · On-site

$15 - $17/hr

You will help create a great first impression handle member requests and promote services that help ... one roof. From traditional strength and cardio options to personalized training programs, Retro ...

Retro Fitness

Front Desk

Delray Beach, FL · On-site

$15 - $17/hr

You will help create a great first impression handle member requests and promote services that help ... one roof. From traditional strength and cardio options to personalized training programs, Retro ...

Retro Fitness

Front Desk

Wellington, FL · On-site

$15 - $17/hr

You will help create a great first impression handle member requests and promote services that help ... one roof. From traditional strength and cardio options to personalized training programs, Retro ...

Retro Fitness

Front Desk

Lauderhill, FL · On-site

$15 - $17/hr

You will help create a great first impression handle member requests and promote services that help ... one roof. From traditional strength and cardio options to personalized training programs, Retro ...

Yanowitz Dentistry

Front Desk

Hollywood, FL

$22 - $25/hr

The ideal candidate should have at least 1 year of experience in a similar role and a passion for helping others. Key Responsibilities: Manage patient scheduling and front desk operations Answer ...

The Breakers

Front Desk Manager

Palm Beach, FL · On-site

$16.50 - $21.25/hr

... helpful information to guests. * Collaborate with other departments to ensure seamless guest ... Minimum of one year of experience working at a Front Desk, Call Center, or Concierge department.

The Breakers Palm Beach

Front Desk Manager

Palm Beach, FL

$16.50 - $21.25/hr

... helpful information to guests. - Collaborate with other departments to ensure seamless guest ... one year of experience working at a Front Desk, Call Center, or Concierge department. - Previous ...

Kolter Hospitality

Front Desk Supervisor

Dania Beach, FL · On-site

$18.50/hr

Remain positive and helpful while working in a fast-paced environment. * Committed to the success ... Act honorably, even when no one is watching. * Eagerness to grow and/or develop within the company

KOLTER HOSPITALITY GROUP

Front Desk Supervisor

Dania Beach, FL · On-site

$15.50 - $20/hr

Remain positive and helpful while working in a fast-paced environment. * Committed to the success ... Act honorably, even when no one is watching. * Eagerness to grow and/or develop within the company

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All JobsHelp Desk Tier 1 JobsHelp Desk Tier 1 Jobs in Boca Raton, FL

Help Desk Tier 1 information

See Boca Raton, FL salary details

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$21

$31

How much do help desk tier 1 jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for help desk tier 1 in Boca Raton, FL is $21.52, according to ZipRecruiter salary data. Most workers in this role earn between $17.88 and $24.13 per hour, depending on experience, location, and employer.

What is a help desk tier 1?

Help Desk Tier 1 jobs are entry-level technical support positions responsible for assisting users with basic IT issues and troubleshooting common problems, such as password resets, software installations, and connectivity issues. Tier 1 technicians are typically the first point of contact for customers seeking technical assistance by phone, email, or chat. They gather information, resolve simple technical issues, and escalate more complex problems to higher-level support if needed. This role is essential for ensuring quick response times and maintaining user satisfaction.

What are the key skills and qualifications needed to thrive as a help desk tier 1?

To thrive as a Help Desk Tier 1 specialist, you need a foundational understanding of computer systems, troubleshooting, and customer service, often supported by a relevant associate degree or technical certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you efficiently resolve user issues and provide a positive support experience. These skills and qualities are crucial for ensuring user satisfaction, minimizing downtime, and maintaining smooth IT operations.

What are some common challenges faced by help desk tier 1 professionals and how can they be managed?

Help Desk Tier 1 professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting a wide range of user issues, and communicating technical solutions to non-technical users. Staying organized and prioritizing tasks is key to handling ticket volume efficiently. Additionally, developing strong communication skills and a patient, customer-focused attitude helps in resolving user concerns effectively. Regular training and collaboration with other IT team members can also improve problem-solving abilities and job satisfaction.

What is the difference between Help Desk Tier 1 vs Help Desk Tier 2?

AspectHelp Desk Tier 1Help Desk Tier 2
ResponsibilitiesInitial troubleshooting, basic issue resolution, password resetsAdvanced troubleshooting, complex issue resolution, escalation handling
Skills & CertificationsBasic technical knowledge, customer service skills, CompTIA A+ often preferredDeeper technical skills, certifications like Network+ or Microsoft certifications
Work EnvironmentFrontline support, help desk software, customer interactionSupport escalation, remote troubleshooting, technical analysis

Help Desk Tier 1 staff handle initial customer issues with basic troubleshooting, while Help Desk Tier 2 staff manage more complex problems requiring deeper technical knowledge. Tier 1 focuses on quick resolution and customer service, whereas Tier 2 involves advanced diagnostics and escalation. Both roles are essential in a typical IT support structure and often require similar certifications, but Tier 2 demands more technical expertise.

How to become a Help Desk Tier 1?

To become a Help Desk Tier 1 technician, candidates typically need a high school diploma or equivalent and basic knowledge of computer hardware, software, and operating systems. Relevant skills include troubleshooting, customer service, and familiarity with ticketing systems; certifications like CompTIA A+ can enhance prospects. Entry-level roles often require good communication skills and the ability to work in a fast-paced environment.

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For Help Desk Tier 1 jobs in Boca Raton, FL, the most frequently searched job titles are:

What job categories do people searching Help Desk Tier 1 jobs in Boca Raton, FL look for?

The top searched job categories for Help Desk Tier 1 jobs in Boca Raton, FL are:

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Cities near Boca Raton, FL with the most Help Desk Tier 1 job openings:

Help Desk Tier 1 jobs near you
Infographic showing various Help Desk Tier 1 job openings in Boca Raton, FL as of August 2026, with employment types broken down into 85% Full Time, 6% Temporary, and 9% Contract. Highlights an 91% In-person, and 9% Hybrid job distribution, with an average salary of $44,761 per year, or $21.5 per hour.

IT Systems and Support Specialist

Florida Atlantic University

Boca Raton, FL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

Florida Atlantic University rating

6.6

Company rating: 6.6 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

503rd of 629 rated colleges and universities

Job description

Apply now to join FAU, where tomorrow begins.
For more information on everything FAU has to offer, please visit www.fau.edu/jobs
Note: Current FAU employees must apply as an internal applicant by logging into their existing Workday employee account.
Position Summary:
The College of Medicine at Florida Atlantic University is seeking an IT Systems and Support Specialist in Boca Raton, FL.
The IT Systems and Support Specialist will support the mission of the Schmidt College of Medicine, one of the fastest-growing medical schools in the nation. The College is dedicated to excellence in education, research, clinical care, and community engagement and is nationally recognized by U.S. News & World Report. Through partnerships with more than 300 community organizations from Miami-Dade to Vero Beach, the College creates a significant impact across South Florida.
Summary of Responsibilities:
Systems Administration
  • Provide day-to-day administration and operational support for servers, systems, and applications, including performance monitoring, patching, updates, and upgrades.
  • Configure, deploy, and maintain servers, virtual machines, and network storage systems; ensure backup, recovery, data security, and physical device security.
  • Perform troubleshooting and diagnostics for servers, networks, and enterprise systems; assist with planning and implementation of major information systems.
  • Manage Active Directory and Intune: user and group management, device provisioning, configuration and compliance oversight, script development and deployment, and application packaging, deployment, and updates.
  • Conduct weekly MDM audits to ensure device compliance; contact users and remediate non-compliant devices.
  • Support information security initiatives and conduct system audits, including HIPAA/HITECH compliance.
  • Manage user access controls, software licensing, printer systems, and ListServ email services (list creation, user management, permissions, role audits).
  • Serve as a technical consultant for infrastructure, security, mobile device management, and educational technologies.
  • Create and maintain technical documentation and liaise with Central IT (OIT), hospitals, and external partners.

Help Desk & User Support
  • Provide first and second tier technical support for desktops, mobile devices, AV systems, network access, and connectivity issues.
  • Install, configure, maintain, and troubleshoot operating systems, applications, hardware, and software.
  • Support Office 365, SharePoint, classroom and instructional technologies, and assist with research and clinical IT needs.
  • Respond to support requests via phone, chat, ticketing system, email, and walk-ins; provide on-site (may require travel) and remote support for all on- and off-campus locations.
  • Provision equipment and system access for new users.
  • Test and evaluate new tools, procedures, and software prior to deployment.
  • Create end-user documentation and maintain knowledge base articles.
  • Mentor and support Help Desk staff and student workers.

FAU Benefits and Perks
If Benefits & Perks are important to you, then FAU is the place to be! Working at FAU has its perks! In addition to helping drive change and having a positive impact by supporting our students, staff, and faculty, FAU offers:
  • Excellent benefit packages including Medical (PPO/HMO $50 per month single & $180 per month family), Dental, Vision, Life Insurance, Flexible Spending plans, Employee Assistance Program (EAP) and much more.
  • State retirement options including tax-deferred annuities and Roth 403(b) plans.
  • State employees Public Service Loan Forgiveness (PSLF) program.
  • Sick Leave Pool Program.
  • Paid time off (eligible employees) including vacation and sick leave, 1 personal day, 9 paid holidays, and paid winter break (at President's discretion).
  • Paid Community Engagement Volunteer Service Day
  • Employee Educational Scholarship Program (EESP) for eligible Staff/Faculty - Tuition assistance after 6 months of full-time employment. For in-unit faculty, the EESP program may be extended to spouses and dependent children (eligibility rules apply).

For details on FAU's amazing offers visit us at https://www.fau.edu/hr/benefits/index.php
Explore Living in Palm Beach County
The goal is to provide local employers and new employees in the area a comprehensive guide with places to live. View it here: Discover Housing Resources in Palm Beach County | BDB
Minimum Qualifications:
Bachelor's degree from an accredited institution in an appropriate area of specialization and two years of related experience; or Associate's degree from an accredited institution in an appropriate area of specialization and five years of related experience required.
Excellent customer service and communication skills.
Valid driver's license.
PREFERRED QUALIFICATIONS
Experience supporting Windows, macOS, iOS, Android, and Office 365.
Experience with Active Directory, Entra, Intune, and JAMF.
Experience using Hypervisors such as VMware, Hyper-V, KVM, etc.
Experience with enterprise backup software such as Veeam, CrashPlan, etc.
Strong technical writing skills.
Experience with scripting languages.
Salary:
$50,000 - $70,000 annually.
College or Department:
COM: IT - Systems and Support
Location:
Boca Raton
Work Days and Hours:
Monday - Friday, 8 a.m. - 5 p.m. Occasional evenings and weekends as needed.
Application Deadline:
2026-09-03
Special Instructions to Applicant:
This recruitment has been reopened; all previous applicants are still under consideration and need not reapply. This position may close without prior notice.
APPLICATION DOCUMENTS REQUIRED:
Resume
Cover letter
OFFICIAL SEALED TRANSCRIPTS REQUIRED:
Final candidate will be required to have official, sealed transcripts and original NACES evaluation, if applicable, sent from their educational institution to Human Resources prior to the start of employment.
PRE-EMPLOYMENT SCREENINGS REQUIRED:
Selected candidates must successfully complete and pass all employment screenings prior to the start of employment. Employment screenings may include a criminal background check (level I and level II), motor vehicle check, credit check, reference checks, alcohol, and drug screening check.
REQUEST FOR ACCOMMODATIONS:
Individuals with disabilities requiring accommodations may contact the Office of Civil Rights and Title IX at 561-297-3004 or send an email at accommodate@fau.edu. To contact Human Resources, please call 561-297-3057. For communication assistance call 7-1-1.

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