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Commission Microsoft Help Desk Jobs in Boca Raton, FL

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How much do commission microsoft help desk jobs pay per hour?

As of Jul 30, 2026, the average hourly pay for commission microsoft help desk in Boca Raton, FL is $21.97, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $24.62 per hour, depending on experience, location, and employer.

What is the difference between Commission Microsoft Help Desk vs Microsoft Support Specialist?

AspectCommission Microsoft Help DeskMicrosoft Support Specialist
CertificationsBasic IT certifications, Microsoft certifications often preferredMicrosoft certifications, CompTIA A+ or Network+
Work EnvironmentHelp desk centers, remote support, on-siteHelp desk, remote troubleshooting, on-site support
Employer & IndustryIT service providers, corporate IT departmentsMicrosoft partner companies, corporate IT teams
Search & Comparison IntentCustomer support, troubleshooting, help desk rolesTechnical support, product troubleshooting, support roles

Commission Microsoft Help Desk and Microsoft Support Specialist roles share similar certifications and work environments, focusing on troubleshooting and customer support. However, Help Desk roles often emphasize initial customer contact, while Support Specialists handle more complex technical issues. Both are vital in IT support, with overlapping skills but different scope of responsibilities.

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Commission Microsoft Help Desk jobs near you

Help Desk Technician

JRM Construction Management

Boca Raton, FL • On-site

$18.75 - $25.50/hr

Full-time

Re-posted 26 days ago

Job description

Job Summary:
JRM Construction Management is a leading General Contracting and Construction Management Firm with a commitment to quality services. The Help Desk Technician I role involves providing Tier 1 technical support to employees, including troubleshooting, device setup, and account administration, while ensuring accurate ticket documentation and escalation of unresolved issues.
Responsibilities:
• Serve as the first point of contact via phone, email, walk-up, or ticketing system; triage, resolve, and/or route incidents and requests.
• Install and configure end-user hardware and peripherals (desktops/laptops, monitors, printers, headsets, VoIP handsets) and apply approved firmware/driver updates.
• Support Windows 10/11, Microsoft 365 apps, and common line-of-business applications per the knowledge base.
• Perform account administration in Active Directory/Azure AD (password resets, unlocks, group membership updates) and basic Microsoft 365 tasks (mailbox, license assignment per standard operating procedure).
• Execute standardized onboarding/offboarding checklists (devices, accounts, MFA, mailbox/OneDrive access, distribution lists).
• Maintain meticulous ticket documentation (troubleshooting steps, resolution, user comms) and close tickets in compliance with SLAs and categorization standards.
• Manage and track end-user assets; assist with periodic inventories and device lifecycle processes.
• Coordinate vendor support when issues cannot be resolved in-house; provide clear case notes/logs.
• Travel to local offices/job sites as needed; support occasional off-hours maintenance windows with prior notice.
• Shadow Tier 2 on advanced issues, imaging/MDM tasks, and site cutovers.
• Contribute KB articles and improve runbooks based on resolved tickets.
Qualifications:
Required:
• 1–2 years in a Help Desk/Desktop Support role (or equivalent internship/certifications).
• Working knowledge of Windows 10/11, Microsoft 365 apps, and basic networking concepts (IP/DNS, Wi-Fi, VPN) sufficient to triage Tier 1 issues.
• Experience with Active Directory user administration and a modern ticketing system.
• Strong troubleshooting, communication, and time-management skills; ability to handle multiple tickets concurrently.
• Willingness to learn, follow SOPs, and escalate appropriately.
Preferred:
• Valid driver’s license for occasional site travel preferred.
• Mid-level experience with Microsoft Office 365, Active Directory Administration, and Virtualization Technologies.
• Proficient with Windows 10, Windows 7, and Microsoft Office suite.
Company:
JRM Construction Management is a construction company specializing in construction management. Founded in 2007, the company is headquartered in New York, USA, with a team of 501-1000 employees. The company is currently Late Stage.

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