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Help Tech Chat Support Jobs in Boca Raton, FL (NOW HIRING)

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Help Tech Chat Support information

See Boca Raton, FL salary details

$25.6K

$41.3K

$62.6K

How much do help tech chat support jobs pay per year?

As of Jul 11, 2026, the average yearly pay for help tech chat support in Boca Raton, FL is $41,261.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,600.00 and $44,600.00 per year, depending on experience, location, and employer.

What is the difference between Help Tech Chat Support vs Help Desk Technician?

AspectHelp Tech Chat SupportHelp Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+), customer service skillsCompTIA A+, Network+, or similar certifications, technical troubleshooting skills
Work EnvironmentRemote or on-site, primarily online chat interactionsOn-site or remote, handling phone, email, and in-person support
Employer & IndustryTech companies, customer service centers, e-commerceIT departments, corporate offices, service providers
Search & Comparison IntentCustomer support roles focused on online chatTechnical support roles involving troubleshooting and hardware/software issues

Help Tech Chat Support primarily involves assisting customers via online chat, focusing on quick troubleshooting and customer service. Help Desk Technicians handle broader technical issues, including hardware and software troubleshooting across multiple communication channels. Both roles require technical knowledge, but Help Desk Technicians typically have more in-depth technical certifications and responsibilities.

What are popular job titles related to Help Tech Chat Support jobs in Boca Raton, FL? For Help Tech Chat Support jobs in Boca Raton, FL, the most frequently searched job titles are:
What job categories do people searching Help Tech Chat Support jobs in Boca Raton, FL look for? The top searched job categories for Help Tech Chat Support jobs in Boca Raton, FL are:
What cities near Boca Raton, FL are hiring for Help Tech Chat Support jobs? Cities near Boca Raton, FL with the most Help Tech Chat Support job openings:
Help Tech Chat Support jobs near you
Social Media Chat Support Representative - Onsite

Social Media Chat Support Representative - Onsite

Teleperformance

North Lauderdale, FL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 23 days ago

Teleperformance rating

5.4

Company rating: 5.4 out of 10

Based on 186 frontline employees who took The Breakroom Quiz

48th of 72 rated call and contact centers

Job description

Overview
This position will be located on-site in North Lauderdale, Florida.
As a Membership Support Specialist, you will serve as a primary point of contact for our clients, managing inbound and outbound communications via chat with professional excellence. Utilizing a suite of web-based tools, you will efficiently resolve inquiries to ensure a seamless and positive customer experience. This role is ideal for individuals passionate about service delivery in a high-velocity environment.
Application Deadline: Applications will be accepted on an ongoing basis until all positions are filled.
To apply, click "Apply Now" in the job posting or visit the TP Careers site, https://www.tp.com/en-us/careers.
About TP
TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.
With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
Benefits of working with TP include
TP offers benefits to you and your family. Eligible team members can take advantage of our comprehensive health benefits, which may include medical, vision, and dental.
We invest in and prioritize the mental health and well-being of our team members by providing resources, including Employment Assistance Programs, space in the form of health and personal time off (HPT), and leave programs as eligible.
We offer benefits and tools to help our team members and their families for their financial future. This includes offering competitive 401(K) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, FSA plans, and retailer discounts.
Your Career Starts Here
Join us in transforming the digital business landscape. At TP, we blend cutting-edge high-tech solutions with an essential high-touch human connection. You will be a vital part of a team that empowers global companies to quickly adapt and deliver exceptional experiences.
Your potential for growth here is limitless. We are committed to fostering career advancement, as proven by the journey of our Chief Executive Officer Americas, who started as an agent and rose to the highest levels of the company. At TP, we provide the platform; your ambition sets the limit.
We also welcome applications from active-duty service members, veterans, and military families. Please mention your service to the recruiter!
Equal Opportunity Employer
TP is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
If you require reasonable accommodation during the application process, please contact us at 877-877-3944 or contact us here. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation-related requests.
Responsibilities
Your Responsibilities
As a Membership Support Export, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns.
  • Handle and carefully respond to all customer inquires
  • Provide excellent customer service through written communications via chat online
  • Work with confidential customer informartion and treat it sensitively
  • Aim to resolve issues on the first call by being proactive
  • Appropriately communicate with customers

Qualifications
We're looking for fearless people - people who are inspired to deliver only the best in all that we do.
Qualifications:
  • High School Diploma or equivalent.
  • Minimum of 6 months of customer service experience.
  • Must be 18 years of age or older.
  • Ability to type at least 25 words per minute.
  • Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
  • Customer service and/or sales experience preferred.
  • College degree preferred but not required.

Key Competencies:
  • Process Excellence: Demonstrate commitment to following established procedures and be customer service driven.
  • Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.
  • Communication: Outstanding communication, written, and analytical skills.
  • Organizational Skills: Strong organizational and problem-solving skills.
  • Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused.
  • Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.
  • Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.
  • Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience.

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