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Help Tech Chat Support Jobs in Naples, FL (NOW HIRING)

IT Support Technician

Naples, FL

$20 - $27.50/hr

Associate's degree in Information Technology, Computer Science, or a related field, or equivalent professional experience. * 2-5 years of experience providing desktop support, helpdesk support, or ...

IT Support Technician

Naples, FL · On-site

$20 - $27.50/hr

  • Dental

  • Vision

  • Life

Associate's degree in Information Technology, Computer Science, or a related field, or equivalent professional experience. * 2-5 years of experience providing desktop support, helpdesk support, or ...

IT Support Specialist

Naples, FL · On-site

$50K - $55K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Managed Service Provider (MSP), we manage and support our clients' technology environments-including help desk support, infrastructure management, cybersecurity, cloud platforms, and long-term ...

IT Support Specialist

Naples, FL · On-site

$50K - $60K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Managed Service Provider (MSP), we manage and support our clients' technology environments-including help desk support, infrastructure management, cybersecurity, cloud platforms, and long-term ...

IT Support Specialist

Naples, FL

  • Medical

  • Dental

  • Vision

  • Retirement

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

IT Support Specialist

Naples, FL

  • Medical

  • Dental

  • Vision

  • Retirement

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

IT Support Specialist

Naples, FL

  • Medical

  • Dental

  • Vision

  • Retirement

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

IT Support Specialist

Fort Myers, FL

  • Medical

  • Dental

  • Vision

  • Retirement

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

IT Support Specialist

Naples, FL

  • Medical

  • Dental

  • Vision

  • Retirement

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

IT Support Specialist

Golden Gate, FL

  • Medical

  • Dental

  • Vision

  • Retirement

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

IT Support Specialist

Naples, FL

  • Medical

  • Dental

  • Vision

  • Retirement

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

IT Support Specialist

Marco Island, FL

  • Medical

  • Dental

  • Vision

  • Retirement

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

IT Support Specialist

Fort Myers, FL

  • Medical

  • Dental

  • Vision

  • Retirement

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

IT Support Specialist

Naples, FL

  • Medical

  • Dental

  • Vision

  • Retirement

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

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Showing results 1-20

Help Tech Chat Support information

See Naples, FL salary details

$25.4K

$41K

$62.2K

How much do help tech chat support jobs pay per year?

As of Aug 15, 2026, the average yearly pay for help tech chat support in Naples, FL is $40,951.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,300.00 and $44,300.00 per year, depending on experience, location, and employer.

What is the difference between Help Tech Chat Support vs Help Desk Technician?

AspectHelp Tech Chat SupportHelp Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+), customer service skillsCompTIA A+, Network+, or similar certifications, technical troubleshooting skills
Work EnvironmentRemote or on-site, primarily online chat interactionsOn-site or remote, handling phone, email, and in-person support
Employer & IndustryTech companies, customer service centers, e-commerceIT departments, corporate offices, service providers
Search & Comparison IntentCustomer support roles focused on online chatTechnical support roles involving troubleshooting and hardware/software issues

Help Tech Chat Support primarily involves assisting customers via online chat, focusing on quick troubleshooting and customer service. Help Desk Technicians handle broader technical issues, including hardware and software troubleshooting across multiple communication channels. Both roles require technical knowledge, but Help Desk Technicians typically have more in-depth technical certifications and responsibilities.

What are popular job titles related to Help Tech Chat Support jobs in Naples, FL?

For Help Tech Chat Support jobs in Naples, FL, the most frequently searched job titles are:

What job categories do people searching Help Tech Chat Support jobs in Naples, FL look for?

The top searched job categories for Help Tech Chat Support jobs in Naples, FL are:

What cities near Naples, FL are hiring for Help Tech Chat Support jobs?

Cities near Naples, FL with the most Help Tech Chat Support job openings:

Help Desk/Desktop Support Analyst

Robert Half

Bonita Springs, FL • On-site

$19.25 - $26.25/hr

Temporary

Re-posted 13 days ago


Job description

We are looking for a Help Desk/Desktop Support Analyst to join a rental and leasing services organization in Cape Coral, Florida in a contract-to-permanent capacity. This role is suited for a service-oriented IT specialist who can resolve end-user issues efficiently, communicate clearly with employees at all levels, and maintain strong documentation throughout the support process. The position will play a key part in delivering dependable technical assistance, improving the user experience, and supporting day-to-day service desk operations.


Responsibilities:

• Deliver responsive technical support to employees across the organization, including executive leadership, while maintaining a high standard of service.

• Investigate incidents by asking targeted diagnostic questions, identifying underlying causes, and working toward timely resolution of hardware, software, and access-related problems.

• Support business applications and core IT environments by addressing user requests, troubleshooting system issues, and providing practical solutions whenever possible.

• Record each support interaction with clear, accurate ticket notes so that issue history, actions taken, and outcomes are fully documented.

• Translate technical information into straightforward guidance that end users can easily follow when learning systems, tools, or updated procedures.

• Participate in user and business testing activities to build familiarity with upcoming enhancements and help prepare for successful adoption.

• Share recurring issues, service trends, and improvement opportunities with service desk leadership to strengthen overall support performance.

• Assist with operational reporting and daily metric tracking while ensuring requests are handled within established service level expectations.

• Experience resolving a wide range of technical support issues in a help desk, desktop support, or similar IT support environment.
• Working knowledge of Microsoft Windows, Windows 10, and basic troubleshooting methods for end-user devices and applications.
• Familiarity with Active Directory and service desk ticketing practices used to manage incidents, requests, and user access needs.
• Strong customer service skills with the ability to support users patiently and effectively across different levels of technical understanding.
• Ability to diagnose problems, prioritize tasks, and manage multiple support requests in a fast-paced setting.
• Clear written and verbal communication skills, including the ability to document resolutions thoroughly and explain technical topics simply.
• Exposure to ServiceNow and proficiency with Microsoft Office applications such as Excel, Word, and PowerPoint are considered advantageous.

Robert Half logo

About Robert Half

Sourced by ZipRecruiter

Founded in 1948, Robert Half pioneered the idea of professional talent solutions to connect opportunities at great companies with highly skilled job seekers. As business needs changed, we evolved to offer specialized talent solutions for finance and accounting, technology, administrative and customer support, creative and marketing, and legal fields. In 2002, we introduced our subsidiary, Protiviti, a global independent risk consulting and internal audit service, to support companies as they faced more strategic business challenges.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

San Ramon, CA, US

Year founded

1948