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Help Tech Chat Support Jobs in Gainesville, FL (NOW HIRING)

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Help Tech Chat Support information

See Gainesville, FL salary details

$24.5K

$39.4K

$59.8K

How much do help tech chat support jobs pay per year?

As of Aug 23, 2026, the average yearly pay for help tech chat support in Gainesville, FL is $39,393.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,000.00 and $42,600.00 per year, depending on experience, location, and employer.

What is the difference between Help Tech Chat Support vs Help Desk Technician?

AspectHelp Tech Chat SupportHelp Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+), customer service skillsCompTIA A+, Network+, or similar certifications, technical troubleshooting skills
Work EnvironmentRemote or on-site, primarily online chat interactionsOn-site or remote, handling phone, email, and in-person support
Employer & IndustryTech companies, customer service centers, e-commerceIT departments, corporate offices, service providers
Search & Comparison IntentCustomer support roles focused on online chatTechnical support roles involving troubleshooting and hardware/software issues

Help Tech Chat Support primarily involves assisting customers via online chat, focusing on quick troubleshooting and customer service. Help Desk Technicians handle broader technical issues, including hardware and software troubleshooting across multiple communication channels. Both roles require technical knowledge, but Help Desk Technicians typically have more in-depth technical certifications and responsibilities.

What are popular job titles related to Help Tech Chat Support jobs in Gainesville, FL?

For Help Tech Chat Support jobs in Gainesville, FL, the most frequently searched job titles are:

What job categories do people searching Help Tech Chat Support jobs in Gainesville, FL look for?

The top searched job categories for Help Tech Chat Support jobs in Gainesville, FL are:

What cities near Gainesville, FL are hiring for Help Tech Chat Support jobs?

Cities near Gainesville, FL with the most Help Tech Chat Support job openings:

Help Tech Chat Support jobs near you
Infographic showing various Help Tech Chat Support job openings in Gainesville, FL as of June 2026, with employment types broken down into 1% As Needed, 79% Full Time, 19% Part Time, and 1% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $39,393 per year, or $18.9 per hour.

Help Desk Technician (Level 1)

Lake Butler Hospital

Lake Butler, FL • On-site

$18.25 - $24.75/hr

Full-time

Posted 8 days ago

Job description

Description

Description

Lake Butler Hospital is a critical access hospital providing 24-hour emergency services, inpatient hospitalization, inpatient short-term rehab, outpatient rehabilitation services, laboratory, and radiology services to Union County and the surrounding counties. We are devoted to providing all members of our community with premier-quality health care in a compassionate and inviting environment.


 We are seeking a customer-focused Help Desk Technician (Level 1) to serve as the first point of contact for internal users requiring technical assistance. This position provides frontline support by diagnosing and resolving basic hardware, software, and connectivity issues, managing IT service requests and tickets, and escalating more complex technical concerns as appropriate. The ideal candidate will possess strong communication and problem-solving skills, an analytical mindset, and a commitment to delivering responsive, professional, and user-focused technical support. 


 Please note: This is not a remote or hybrid position. 


Essential Duties & Responsibilities

  • First-Line Support: Respond to user requests via phone, email, and chat.
  • Ticket Management: Log, categorize, track, and close technical support tickets.
  • Troubleshooting: Diagnose basic hardware, software, network, and printer issues.
  • Account Provisioning: Handle password resets and unlock user accounts.
  • Remote Assistance: Guide users through step-by-step technical fixes remotely.
  • Escalation: Route complex or unresolved issues to Tier 2 and Tier 3 support.
  • Documentation: Update internal knowledge base articles with common solutions.

Requirements

 Qualifications & Skills

  • Education: High school diploma or equivalent; IT certifications (CompTIA A+, Network+) are a plus.
  • Experience: 0-2 years of experience in tech support, retail tech, or customer service.
  • OS Knowledge: Basic familiarity with Windows 10/11, macOS, and mobile operating systems.
  • Software: Experience with Microsoft 365, Google Workspace, or standard web apps.
  • Soft Skills: Excellent verbal communication, active listening, and strong empathy for users.

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