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Help Tech Chat Support Jobs in Lakeland, FL (NOW HIRING)

Morgan & Morgan, P.A.

IT Litify Support Tech

Tampa, FL

$20.25 - $28/hr

Provide frontline Salesforce technical support to end-users via phone calls, email, and chat ... Minimum of 2 years of experience in a Service Desk\Helpdesk Role. * Strong problem analysis and ...

Morgan & Morgan

IT Litify Support Tech

Tampa, FL · On-site

$19.50 - $26.75/hr

Provide frontline Salesforce technical support to end-users via phone calls, email, and chat ... Minimum of 2 years of experience in a Service Desk\Helpdesk Role. * Strong problem analysis and ...

Southeastern University

Help Desk Tech 1

Lakeland, FL · On-site

$18.50 - $25/hr

JOB SUMMARY Provide first-line technical support for faculty, staff, and students. Act as a bridge ... ORGANIZATIONAL RELATIONSHIPS Reports to: IT Director Help Desk Supervisory Responsibility: N/A ...

Southeastern University

Help Desk Tech 1

Lakeland, FL · On-site

$18.50 - $25/hr

JOB SUMMARY Provide first-line technical support for faculty, staff, and students. Act as a bridge ... ORGANIZATIONAL RELATIONSHIPS Reports to: IT Director Help Desk Supervisory Responsibility: N/A ...

Impulse Strategic Solutions

Support Desk Analyst

Tampa, FL · On-site

$18.75 - $25.50/hr

Incident & Service Request Support Receive and respond to help desk requests via phone, email, chat ... Support email, collaboration tools, and remote access technologies. Assist with device setup ...

Morgan & Morgan, P.A.

IT Litify Support Tech

Tampa, FL · On-site

$20.25 - $28/hr

Provide frontline Salesforce technical support to end-users via phone calls, email, and chat ... Work collaboratively with other members of the IT Service Desk to foster a team-oriented ...

SAIC

Senior Help Desk Support Specialist

Tampa, FL

Information Technology Subcategory: IT Systems Engineer Schedule: Full-Time Shift: Day Job Travel ... ORA_ON_SITE Description SAIC is seeking a Tier 1 Support Specialist to support an IT Service ...

Noblesoft Technologies

IT Service Desk Analyst

Tampa, FL · On-site

$19.25 - $26.50/hr

Job Title: IT Service Desk Analyst Location: Tampa, FL 33634 About Role - The Service Desk Analyst ... Perform technical support to client via telephone, chat, emails, or self-service tickets across all ...

Inherent Technologies

IT Service Desk Analyst

Tampa, FL

$18.75 - $25.50/hr

Position: IT Service Desk Analyst Location: Tampa, FL*Day 1 Onsite Needs to be proficient in ... Perform technical support to client via telephone, chat, emails, or self-service tickets across all ...

Vitalsearchgroup

IT Support Specialist

Tampa, FL

Respond to inbound help desk calls, tickets, and emails from clinical and administrative staff ... IT help desk, service desk, technical support, or related experience preferred * Basic ...

Lisinski Law Firm

IT Support Contractor

Tampa, FL · On-site

Minimum 2-3 years of experience in IT support, help desk, or desktop support role * Experience supporting remote offices or distributed teams is a plus * Industry certifications such as CompTIA A ...

Chase

Technology Support Lead

Tampa, FL · On-site

Technology Support Lead Propel operational success with your expertise in technology support and a ... Design system automation, build helpers and tools to reduce the human toil of application support

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All JobsHelp Tech Chat Support JobsHelp Tech Chat Support Jobs in Lakeland, FL

Help Tech Chat Support information

See Lakeland, FL salary details

$25.2K

$40.5K

$61.5K

How much do help tech chat support jobs pay per year?

As of May 28, 2026, the average yearly pay for help tech chat support in Lakeland, FL is $40,533.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,000.00 and $43,800.00 per year, depending on experience, location, and employer.

How can I make $2000 a week working from home?

Help tech chat support roles typically pay hourly, and earning $2000 a week requires working full-time hours at competitive rates, often around $15-$25 per hour. Increasing income may involve taking on multiple shifts, gaining specialized skills, or working for companies that offer higher pay for technical expertise and customer support experience.

What is the difference between Help Tech Chat Support vs Help Desk Technician?

AspectHelp Tech Chat SupportHelp Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+), customer service skillsCompTIA A+, Network+, or similar certifications, technical troubleshooting skills
Work EnvironmentRemote or on-site, primarily online chat interactionsOn-site or remote, handling phone, email, and in-person support
Employer & IndustryTech companies, customer service centers, e-commerceIT departments, corporate offices, service providers
Search & Comparison IntentCustomer support roles focused on online chatTechnical support roles involving troubleshooting and hardware/software issues

Help Tech Chat Support primarily involves assisting customers via online chat, focusing on quick troubleshooting and customer service. Help Desk Technicians handle broader technical issues, including hardware and software troubleshooting across multiple communication channels. Both roles require technical knowledge, but Help Desk Technicians typically have more in-depth technical certifications and responsibilities.

What are popular job titles related to Help Tech Chat Support jobs in Lakeland, FL? For Help Tech Chat Support jobs in Lakeland, FL, the most frequently searched job titles are:
What job categories do people searching Help Tech Chat Support jobs in Lakeland, FL look for? The top searched job categories for Help Tech Chat Support jobs in Lakeland, FL are:
What cities near Lakeland, FL are hiring for Help Tech Chat Support jobs? Cities near Lakeland, FL with the most Help Tech Chat Support job openings:
Help Tech Chat Support jobs near you

Chat Ticketing Support Representative

Leading Edge Connections, LLC

Tampa, FL • On-site, Remote

$14 - $16/hr

Contractor

Posted 29 days ago

Job description

Job Description: Chat Ticketing Support Representative - 100% Remote Position
Join the LEC Family-where connection, fun, and flexibility meet great customer service!
Leading Edge Connections, LLC is a full-service virtual contact center built around people and performance. Our 100% remote teams thrive on collaboration, innovation, and heart-because great results come from great people.
Do you love helping others and keeping things running smoothly behind the screen? Are you quick on your keyboard and passionate about delivering top-tier customer experiences?
Day-to-Day Project Tasks:
  • Support customers via chat, email, and phone through Gorgias and other CRM tools.
  • Help fans with orders, password resets, website support, and product troubleshooting.
  • Use and maintain macros, tags, and workflows to streamline service.
  • Accurately document interactions and follow up on open issues.
  • Identify trends or recurring issues and share insights with the team.
  • Deliver quick, thoughtful, and empathetic resolutions-ideally on the first contact!

What We're Looking For:
  • Previous CRM experience required (Gorgias a big plus!)
  • Strong typing, multitasking, and communication skills.
  • Positive, team-oriented attitude-and a love for helping people.

If you're ready to join a remote team that values energy, excellence, and connection-apply today and let's make great customer experiences together!
Qualifications:
  • 1-3 years call center chat/call/ticketing experience required
  • Technical experience strongly preferred, experience in current CRMs
  • Ability to type 30 wpm with 90% accuracy or above consistently
  • Strong messaging communication skills, active listening abilities
  • Ability to work independently and utilize resources to resolve customer issues
  • Great understanding of text and chat acronyms
  • Have excellent grammar, but also know when to use the lingo
  • Previous work from home experience preferred
  • Committed to meeting client metrics & goals/ability to implement actions for improvement

• Must have a High School Diploma or equivalent
Hardware/Software Requirements:
  • Your own computer (you have the freedom to create your own home office)
  • Processor: Intel® Core™ i5 5200 Series or greater: all computers must be at least 4-cores with those being performance cores
    • ex: if you have a 10 core computer with only 2 efficiency cores, then you do not have a 4-core processor.)
      • Please double check your computer setting to ensure you have 4-cores
  • Memory: 8GB on Windows 10 or higher / 10 64 bits
  • Screen Resolution: 1280x768 or higher
  • dual monitors required
    • (this will ensure you can work efficiently on client systems)
  • Reliable High Speed Internet with an ethernet connection.
  • USB headset (noise canceling)
  • NO Chromebooks, iPads, MacBooks, netbooks, or any type of tablet (Must be a laptop or a desktop)
  • Up-to-date antivirus software must be installed on the platform and a recent scan completed. (Will be checked prior to allowing login to system)
  • Must be hardwired to router
  • Firewall must be enabled (Will be checked prior to allowing login to system)

Responsibilities
  • Express genuine empathy and concern for your customers' issues and address as if they were your own
  • Answer, evaluate and prioritize requests from customers having questions or experiencing problems with services or products
  • Ability to identify high-risk customer situations and escalate appropriately without hesitation
  • Able to keep up with multiple chats at a time
  • Accurately document all required information and chat details in the ticketing system
  • Respond to and resolve open issues in an appropriate timeframe
  • Ability to identify trends related to systems, platforms and/or customers and escalate appropriately to management
  • Ability to multi-task using multiple systems
  • Skillfully change from one task to another without loss of efficiency or composure
  • Be available at your desk, maintaining punctuality and attendance at all scheduled times
  • Remain positive and professional in all customer interactions
  • Flexibility to cross train as requested

Job Type:
-1099 Contract
-Seasonal Full-time up to 40hours and switch to Part-Time-Flex after busy season up to 20-40hours
Paid Training up to $13 per hour
Pay: (base plus bonus structure) Up to $14-16.00 per hour
Must be able to work 40 hours per week during the paid training & busy season
Work Setting/Perks:
  • Work from home

Experience level:
  • 1-3 years

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