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Help Desk Password Reset Jobs in Lakeland, FL (NOW HIRING)

Impulse Strategic Solutions

Support Desk Analyst

Tampa, FL · On-site

$18.75 - $25.50/hr

Help Desk Representative Role Overview The Help Desk Representative serves as the first point of ... Perform password resets, account unlocks, and access troubleshooting. Escalate unresolved or ...

Kavaliro

Service Desk Technician

Kissimmee, FL · On-site

Qualifications * 1+ years of IT Service Desk or Help Desk experience in a corporate environment . * Basic understanding of: * Active Directory (password resets, user account creation, group ...

Noblesoft Technologies

IT Service Desk Analyst

Tampa, FL · On-site

$19.25 - $26.50/hr

Job Title: IT Service Desk Analyst Location: Tampa, FL 33634 About Role - The Service Desk Analyst ... Provide Level 1/L1.5 triage and resolutions such as password resets and account unlock for reported ...

Inherent Technologies

IT Service Desk Analyst

Tampa, FL

$18.75 - $25.50/hr

Position: IT Service Desk Analyst Location: Tampa, FL*Day 1 Onsite Needs to be proficient in ... Provide Level 1/L1.5 triage and resolutions such as password resets and account unlock for reported ...

Yochana

IT Service Desk Analyst

Tampa, FL · On-site

$18.75 - $25.50/hr

The Service Desk Analyst L1 provides support for incident resolution and requests reported by ... Provide Level 1/L1.5 triage and resolutions such as password resets and account unlock for reported ...

Vitalsearchgroup

IT Support Specialist

Tampa, FL

Respond to inbound help desk calls, tickets, and emails from clinical and administrative staff * Provide first-level technical support for common IT issues, including: * Password resets and account ...

Florida Southern College

Lab Monitor, PT

Lakeland, FL · On-site

$17.50 - $23.25/hr

Managing password resets as necessary and appropriate * Help campus constituents troubleshoot a ... Help desk or similar experience preferred. * Demonstrated capability of resolving problems for a ...

Streamsong

Front Desk Agent - Overnight

Bowling Green, FL · On-site

$12.75 - $16.25/hr

... reset all registers to ensure accurate, timely information. * Audit, balance, post and report on ... This deep appreciation for the land's inherent beauty has helped to create an unparalleled luxury ...

Streamsong Golf Resort

Front Desk Agent

Bowling Green, FL

$12.75 - $16.25/hr

... and reset all registers to ensure accurate, timely information. (20%) * Audit, balance, post and ... This deep appreciation for the land's inherent beauty has helped to create an unparalleled luxury ...

Streamsong

Front Desk Agent

Bowling Green, FL · On-site

$16.50/hr

... and reset all registers to ensure accurate, timely information. (20%) * Audit, balance, post and ... This deep appreciation for the land's inherent beauty has helped to create an unparalleled luxury ...

Streamsong

Front Desk Agent

Bowling Green, FL · On-site

$12.75 - $16.25/hr

... and reset all registers to ensure accurate, timely information. (20%) * Audit, balance, post and ... This deep appreciation for the land's inherent beauty has helped to create an unparalleled luxury ...

Lisinski Law Firm

IT Support Contractor

Tampa, FL · On-site

Execute password resets, account provisioning, and basic Active Directory administration tasks ... Minimum 2-3 years of experience in IT support, help desk, or desktop support role * Experience ...

Bern's Steak House

Front Desk Host Steakhouse

Tampa, FL · On-site

$13.25 - $17.75/hr

Help to clear and reset tables to seat guests in a timely fashion Qualifications and Skills * Must work well with others with a friendly but professional work ethic * Ability to balance timeliness ...

Bern's Steakhouse

Front Desk Host Steakhouse

Tampa, FL

$12.75 - $17/hr

Help to clear and reset tables to seat guests in a timely fashion Qualifications and Skills * Must work well with others with a friendly but professional work ethic * Ability to balance timeliness ...

Beem Light Sauna

Be Seen First

Wellness Sales Associate

Ybor City, FL · On-site

$14 - $16/hr

We help our community shine from the inside out -- and we're looking for individuals who are just ... Ensure smooth front desk operations, including check-ins, phone calls, guest registration, and ...

Beem Light Sauna

Be Seen First

Wellness Sales Associate

Ybor City, FL · On-site

$14 - $16/hr

We help our community shine from the inside out -- and we're looking for individuals who are just ... Ensure smooth front desk operations, including check-ins, phone calls, guest registration, and ...

L&E Research

Client Services Representative

Tampa, FL · On-site

$14 - $17/hr

Since 1984, we've been a trusted partner in qualitative market research, helping the world's best ... Reset spaces quickly between studies, so the next group is ready to go. * Cover the front desk ...

L&E Research

Client Services Representative

Tampa, FL

$14.50 - $19.75/hr

Since 1984, we've been a trusted partner in qualitative market research, helping the world's best ... Reset spaces quickly between studies, so the next group is ready to go. * Cover the front desk ...

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Help Desk Password Reset information

See Lakeland, FL salary details

$13

$22

$33

How much do help desk password reset jobs pay per hour?

As of May 28, 2026, the average hourly pay for help desk password reset in Lakeland, FL is $22.46, according to ZipRecruiter salary data. Most workers in this role earn between $18.37 and $25.10 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Desk Password Reset specialist, and why are they important?

To thrive as a Help Desk Password Reset specialist, you need a basic understanding of IT systems, troubleshooting skills, and familiarity with authentication and security protocols, often supported by a high school diploma or relevant IT certifications such as CompTIA A+. Proficiency with ticketing systems, remote desktop tools, and identity management platforms like Active Directory is typically required. Strong communication, patience, and attention to detail are crucial soft skills for effectively assisting users and resolving issues efficiently. These skills and qualities ensure users regain access securely and promptly, maintaining organizational productivity and data security.

What are some common challenges faced in a Help Desk Password Reset role, and how can they be managed effectively?

A common challenge in a Help Desk Password Reset role is balancing security protocols with providing prompt assistance to users. Technicians must verify user identities carefully to prevent unauthorized access, which can sometimes slow down the process or lead to frustrated users. Additionally, handling high volumes of requests during peak times requires strong organizational skills and the ability to prioritize tasks efficiently. Building clear communication with users and following standardized procedures can help overcome these challenges and ensure both security and customer satisfaction.

What does a Help Desk Password Reset specialist do?

A Help Desk Password Reset specialist assists users who are unable to access their accounts due to forgotten or expired passwords. They verify the identity of users, reset passwords, and provide guidance on creating secure passwords. Their role is essential for maintaining security while ensuring users regain access quickly and efficiently. Often, they also educate users about password policies and best practices to prevent future issues.

How can I make 2000 a week working from home?

A Help Desk Password Reset role typically pays hourly wages and may offer overtime or bonuses, but earning $2000 weekly from such a position alone is uncommon without additional skills or side income. To increase earnings, professionals often develop technical skills, obtain certifications, or take on multiple shifts, remote freelance work, or related IT support roles. High weekly earnings generally require advanced expertise, specialized certifications, or management responsibilities in IT support environments.

What is the difference between Help Desk Password Reset vs Service Desk Technician?

AspectHelp Desk Password ResetService Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+)Similar certifications, often with additional troubleshooting skills
Work EnvironmentHelp desk support, primarily remote or on-siteService desk environment, handling broader IT issues
Employer & IndustryIT support teams across various industriesIT service providers, corporate IT departments
Search & Comparison IntentFocus on password reset tasksBroader IT support responsibilities

Help Desk Password Reset specialists primarily focus on resetting and managing user passwords, while Service Desk Technicians handle a wider range of IT support issues. Both roles require similar certifications and work in comparable environments, but Service Desk Technicians have broader troubleshooting duties.

What are popular job titles related to Help Desk Password Reset jobs in Lakeland, FL? For Help Desk Password Reset jobs in Lakeland, FL, the most frequently searched job titles are:
What job categories do people searching Help Desk Password Reset jobs in Lakeland, FL look for? The top searched job categories for Help Desk Password Reset jobs in Lakeland, FL are:
What cities near Lakeland, FL are hiring for Help Desk Password Reset jobs? Cities near Lakeland, FL with the most Help Desk Password Reset job openings:
Help Desk Password Reset jobs near you
Infographic showing various Help Desk Password Reset job openings in Lakeland, FL as of May 2026, with employment types broken down into 4% As Needed, 65% Full Time, 10% Part Time, 19% Contract, and 2% Nights. Highlights an 99% Physical, and 1% Hybrid job distribution, with an average salary of $46,710 per year, or $22.5 per hour.

Support Desk Analyst

Impulse Strategic Solutions

Tampa, FL • On-site

$18.75 - $25.50/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Help Desk Representative

Role Overview The Help Desk Representative serves as the first point of contact for end users seeking technical assistance. This role is responsible for providing timely, accurate, and customer-focused support for IT-related incidents and service requests, including hardware, software, application access, and basic network connectivity issues. The Help Desk Representative plays a critical role in maintaining productivity, minimizing downtime, and delivering a positive end-user experience while adhering to established SLAs, policies, and procedures.

Key Responsibilities

  • Incident & Service Request Support Receive and respond to help desk requests via phone, email, chat, or ticketing system. Diagnose and resolve Tier 1 technical issues related to desktops, laptops, printers, peripherals, and standard business applications. Perform password resets, account unlocks, and access troubleshooting. Escalate unresolved or complex issues to Tier 2/3 support teams following defined procedures.
  • Customer Service & Communication Provide professional, courteous, and empathetic support to all users. Clearly communicate issue status, resolution steps, and expected timelines. Maintain a calm and helpful demeanor in high-pressure or time-sensitive situations.
  • Technical Troubleshooting Troubleshoot operating system issues (Windows/macOS), basic networking (Wi-Fi, VPN, connectivity), and common software problems. Support email, collaboration tools, and remote access technologies. Assist with device setup, onboarding, and basic configuration tasks.
  • Ticket Documentation & Quality Accurately document all incidents, requests, troubleshooting steps, and resolutions in the ticketing system. Ensure tickets meet quality standards for completeness and clarity. Identify recurring issues and contribute to knowledge base articles or process improvements.
  • Compliance & Security Awareness Follow organizational security policies and best practices. Handle user credentials and sensitive information appropriately. Comply with applicable regulatory requirements (e.g., HIPAA in healthcare environments).

Requirements Required Skills & Qualifications 1–3 years of experience in a help desk, service desk, or technical support role. Basic knowledge of Windows and/or macOS operating systems. Familiarity with common IT tools, ticketing systems (ServiceNow, Remedy, Cherwell, Zendesk, etc.), and remote support software. Strong problem-solving and troubleshooting skills. Excellent verbal and written communication skills. Customer-service mindset with attention to detail.

Preferred Qualifications Experience supporting healthcare, enterprise, or managed services environments. Familiarity with ITIL concepts and SLA-driven support models. Exposure to EHR systems, business applications, or cloud-based tools.

Performance Expectations Meet or exceed SLA targets for response and resolution times. Maintain high ticket documentation accuracy and quality. Achieve positive customer satisfaction scores. Demonstrate reliability, professionalism, and continuous improvement.

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