Serve as a help desk resource for staff using EMR and related clinical applications, ensuring ... EPIC), and dementia support. Full Life Care means caring for the whole person, body, mind, and ...
Serve as a help desk resource for staff using EMR and related clinical applications, ensuring ... EPIC), and dementia support. Full Life Care means caring for the whole person, body, mind, and ...
IT Service Desk Technician ( Miami Gardens)
Miami, FL · On-site
$22 - $31.42/hr
Monitors helpdesk for tickets assigned to the queue and processes based on priority. * Performs ... Hourly The posted pay range represents the base hourly rate or base annual full-time salary for ...
IT Service Desk Technician ( Miami Gardens)
Miami, FL · On-site
$22 - $31.42/hr
Monitors helpdesk for tickets assigned to the queue and processes based on priority. * Performs ... Hourly The posted pay range represents the base hourly rate or base annual full-time salary for ...
Front Desk
Fort Lauderdale, FL · On-site
$15 - $17/hr
You will help create a great first impression handle member requests and promote services that help ... Hourly * Exact pay range determined by location and experience Ready to lead from the front? Apply ...
Front Desk
Fort Lauderdale, FL · On-site
$15 - $17/hr
You will help create a great first impression handle member requests and promote services that help ... Hourly * Exact pay range determined by location and experience Ready to lead from the front? Apply ...
Front Desk
Fort Lauderdale, FL · On-site
$15 - $17/hr
You will help create a great first impression handle member requests and promote services that help ... Hourly * Exact pay range determined by location and experience Ready to lead from the front Apply ...
Quick apply
Front Desk
Fort Lauderdale, FL · On-site
$15 - $17/hr
You will help create a great first impression handle member requests and promote services that help ... Hourly * Exact pay range determined by location and experience Ready to lead from the front Apply ...
Front Desk
Delray Beach, FL · On-site
$15 - $17/hr
You will help create a great first impression handle member requests and promote services that help ... Hourly * Exact pay range determined by location and experience Ready to lead from the front Apply ...
Quick apply
Front Desk
Delray Beach, FL · On-site
$15 - $17/hr
You will help create a great first impression handle member requests and promote services that help ... Hourly * Exact pay range determined by location and experience Ready to lead from the front Apply ...
Front Desk
Fort Lauderdale, FL · On-site
$15 - $17/hr
You will help create a great first impression handle member requests and promote services that help ... Hourly * Exact pay range determined by location and experience Ready to lead from the front Apply ...
Quick apply
Front Desk
Fort Lauderdale, FL · On-site
$15 - $17/hr
You will help create a great first impression handle member requests and promote services that help ... Hourly * Exact pay range determined by location and experience Ready to lead from the front Apply ...
Front Desk
Delray Beach, FL · On-site
$13.25 - $17/hr
You will help create a great first impression handle member requests and promote services that help ... Hourly Exact pay range determined by location and experience Ready to lead from the front Apply now ...
Front Desk
Delray Beach, FL · On-site
$13.25 - $17/hr
You will help create a great first impression handle member requests and promote services that help ... Hourly Exact pay range determined by location and experience Ready to lead from the front Apply now ...
Front Desk
Wellington, FL · On-site
$13 - $16.75/hr
You will help create a great first impression handle member requests and promote services that help ... Hourly Exact pay range determined by location and experience Ready to lead from the front Apply now ...
Front Desk
Wellington, FL · On-site
$13 - $16.75/hr
You will help create a great first impression handle member requests and promote services that help ... Hourly Exact pay range determined by location and experience Ready to lead from the front Apply now ...
Front Desk
Lauderhill, FL · On-site
$14 - $18/hr
You will help create a great first impression handle member requests and promote services that help ... Hourly Exact pay range determined by location and experience Ready to lead from the front Apply now ...
Front Desk
Lauderhill, FL · On-site
$14 - $18/hr
You will help create a great first impression handle member requests and promote services that help ... Hourly Exact pay range determined by location and experience Ready to lead from the front Apply now ...
Front Desk
Wellington, FL · On-site
$15 - $17/hr
You will help create a great first impression handle member requests and promote services that help ... Hourly * Exact pay range determined by location and experience Ready to lead from the front Apply ...
Quick apply
Front Desk
Wellington, FL · On-site
$15 - $17/hr
You will help create a great first impression handle member requests and promote services that help ... Hourly * Exact pay range determined by location and experience Ready to lead from the front Apply ...
Front Desk
Tamarac, FL · On-site
$15 - $17/hr
You will help create a great first impression handle member requests and promote services that help ... Hourly * Exact pay range determined by location and experience Ready to lead from the front Apply ...
Front Desk
Tamarac, FL · On-site
$15 - $17/hr
You will help create a great first impression handle member requests and promote services that help ... Hourly * Exact pay range determined by location and experience Ready to lead from the front Apply ...
Front Desk
Wellington, FL · On-site
$15 - $17/hr
You will help create a great first impression handle member requests and promote services that help ... Hourly * Exact pay range determined by location and experience Ready to lead from the front Apply ...
Front Desk
Wellington, FL · On-site
$15 - $17/hr
You will help create a great first impression handle member requests and promote services that help ... Hourly * Exact pay range determined by location and experience Ready to lead from the front Apply ...
Front Desk
Delray Beach, FL · On-site
$15 - $17/hr
You will help create a great first impression handle member requests and promote services that help ... Hourly * Exact pay range determined by location and experience Ready to lead from the front Apply ...
Front Desk
Delray Beach, FL · On-site
$15 - $17/hr
You will help create a great first impression handle member requests and promote services that help ... Hourly * Exact pay range determined by location and experience Ready to lead from the front Apply ...
Front Desk
Wellington, FL · On-site
$15 - $17/hr
You will help create a great first impression handle member requests and promote services that help ... Hourly * Exact pay range determined by location and experience Ready to lead from the front Apply ...
Front Desk
Wellington, FL · On-site
$15 - $17/hr
You will help create a great first impression handle member requests and promote services that help ... Hourly * Exact pay range determined by location and experience Ready to lead from the front Apply ...
Front Desk
Tamarac, FL · On-site
$15 - $17/hr
You will help create a great first impression handle member requests and promote services that help ... Hourly * Exact pay range determined by location and experience Ready to lead from the front Apply ...
Front Desk
Tamarac, FL · On-site
$15 - $17/hr
You will help create a great first impression handle member requests and promote services that help ... Hourly * Exact pay range determined by location and experience Ready to lead from the front Apply ...
Front Desk
Delray Beach, FL · On-site
$15 - $17/hr
You will help create a great first impression handle member requests and promote services that help ... Hourly * Exact pay range determined by location and experience Ready to lead from the front Apply ...
Front Desk
Delray Beach, FL · On-site
$15 - $17/hr
You will help create a great first impression handle member requests and promote services that help ... Hourly * Exact pay range determined by location and experience Ready to lead from the front Apply ...
Front Desk
Lauderdale Lakes, FL · On-site
$15 - $17/hr
You will help create a great first impression handle member requests and promote services that help ... Hourly * Exact pay range determined by location and experience Ready to lead from the front Apply ...
Front Desk
Lauderdale Lakes, FL · On-site
$15 - $17/hr
You will help create a great first impression handle member requests and promote services that help ... Hourly * Exact pay range determined by location and experience Ready to lead from the front Apply ...
Front Desk
Lauderhill, FL · On-site
$15 - $17/hr
You will help create a great first impression handle member requests and promote services that help ... Hourly * Exact pay range determined by location and experience Ready to lead from the front Apply ...
Front Desk
Lauderhill, FL · On-site
$15 - $17/hr
You will help create a great first impression handle member requests and promote services that help ... Hourly * Exact pay range determined by location and experience Ready to lead from the front Apply ...
Front Desk Supervisor
Delray Beach, FL · On-site
$18/hr
... Range $18.00 Hourly Position Type Full Time Job Shift Any Description Overview: A Kolter ... Remain positive and helpful while working in a fast-paced environment. * Committed to the success ...
Front Desk Supervisor
Delray Beach, FL · On-site
$18/hr
... Range $18.00 Hourly Position Type Full Time Job Shift Any Description Overview: A Kolter ... Remain positive and helpful while working in a fast-paced environment. * Committed to the success ...
Front Desk Supervisor
Dania Beach, FL · On-site
$18.50/hr
... 50 - $18.50 Hourly Position Type Full Time Job Shift Any Travel Percentage None Category ... Remain positive and helpful while working in a fast-paced environment. * Committed to the success ...
Front Desk Supervisor
Dania Beach, FL · On-site
$18.50/hr
... 50 - $18.50 Hourly Position Type Full Time Job Shift Any Travel Percentage None Category ... Remain positive and helpful while working in a fast-paced environment. * Committed to the success ...
Hourly Epic Help Desk information
See Boca Raton, FL salary details
$12.09 - $13.92
2% of jobs
$13.92 - $15.74
6% of jobs
$15.74 - $17.57
12% of jobs
$18.08 is the 25th percentile. Wages below this are outliers.
$17.57 - $19.39
17% of jobs
The median wage is $20.85 / hr.
$19.39 - $21.21
16% of jobs
$21.21 - $23.04
16% of jobs
$23.95 is the 75th percentile. Wages above this are outliers.
$23.04 - $24.86
12% of jobs
$24.86 - $26.69
7% of jobs
$26.69 - $28.51
6% of jobs
$28.51 - $30.34
3% of jobs
$30.34 - $32.16
2% of jobs
$12
$21
$32
How much do hourly epic help desk jobs pay per hour?
As of Aug 10, 2026, the average hourly pay for hourly epic help desk in Boca Raton, FL is $21.97, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $24.62 per hour, depending on experience, location, and employer.
What is the difference between Hourly Epic Help Desk vs Hourly Epic Support Specialist?
| Aspect | Hourly Epic Help Desk | Hourly Epic Support Specialist |
|---|---|---|
| Certifications | Epic certifications, help desk certifications | Epic certifications, technical support certifications |
| Work Environment | Help desk, support center, healthcare IT | Support teams, healthcare IT departments |
| Employer & Industry | Hospitals, clinics, healthcare providers | Hospitals, healthcare organizations, IT support firms |
Both roles require Epic certifications and focus on supporting healthcare IT systems. The Hourly Epic Help Desk primarily handles user issues and troubleshooting at the help desk level, while the Hourly Epic Support Specialist may provide more in-depth technical support and system troubleshooting. Both roles are essential in healthcare IT environments, but the Help Desk role is more customer-facing and reactive, whereas the Support Specialist may handle complex technical problems.
What are the key skills and qualifications needed to thrive as an hourly Epic Help Desk professional?
To thrive as an Hourly Epic Help Desk professional, you need a solid understanding of Epic EHR systems, healthcare IT processes, and troubleshooting methodologies, often supported by experience in healthcare environments or relevant certifications. Familiarity with Epic modules, ticketing systems like ServiceNow, and remote support tools is typically required. Strong communication, patience, and problem-solving abilities are crucial for effectively assisting users and resolving complex issues. These skills ensure prompt and accurate user support, minimize system downtime, and maintain the smooth operation of critical healthcare technology.
What are some common challenges faced by hourly Epic Help Desk staff and how can they be effectively managed?
Hourly Epic Help Desk staff often encounter challenges such as managing high volumes of support tickets, troubleshooting a wide range of technical issues, and clearly communicating solutions to users with varying technical backgrounds. Prioritizing tasks, maintaining up-to-date knowledge of Epic systems, and utilizing internal documentation can help address these challenges. Building strong collaboration with clinical and IT teams also ensures timely issue resolution and enhances the overall support experience.
What is an hourly Epic Help Desk?
An Hourly Epic Help Desk is a support service staffed by IT professionals who assist users with issues related to the Epic electronic health record (EHR) system on an hourly basis. These help desk specialists troubleshoot technical problems, answer user questions, and help ensure smooth operation of Epic software for healthcare providers. They may work remotely or onsite, and their support can cover a range of topics, including login issues, workflow guidance, and system errors. The 'hourly' designation typically means they are contracted or billed by the hour rather than salaried.
What are popular job titles related to Hourly Epic Help Desk jobs in Boca Raton, FL? For Hourly Epic Help Desk jobs in Boca Raton, FL, the most frequently searched job titles are:
What job categories do people searching Hourly Epic Help Desk jobs in Boca Raton, FL look for? The top searched job categories for Hourly Epic Help Desk jobs in Boca Raton, FL are:
What cities near Boca Raton, FL are hiring for Hourly Epic Help Desk jobs? Cities near Boca Raton, FL with the most Hourly Epic Help Desk job openings:
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 29 days ago
Empath Health rating
8.5
Based on 17 frontline employees who took The Breakroom Quiz
Job description
Empath Health is seeking a tech savvy and customer-service-oriented Application Support/EMR Help Desk Specialist to join our team in West Palm Beach. This position is Hybrid.
This full-time position works Monday through Friday, 8:30 a.m. - 5:00 p.m. and has an on call rotation helping ensure patients and families receive a smooth, supportive experience during an important stage of care.
What You'll Do
Why Join Empath Health?
What You'll Need
What You'll Find at Empath Health
Unified in empathy, we serve our communities through extraordinary Full Life Care for All.
Empath Health is a not-for-profit healthcare organization providing Full Life Care through a connected network of services across Florida, including hospice, home health, grief care, geriatric primary care, elder care (PACE), HIV and sexual health (EPIC), and dementia support.
Full Life Care means caring for the whole person, body, mind, and spirit, with empathy and dignity. Our care goes beyond medicine to help people feel seen, supported, and valued at every stage of life.
At Empath Health, you'll find purpose, partnership, and possibility in a culture where compassion drives excellence and every team member helps make life's journey more meaningful.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
This full-time position works Monday through Friday, 8:30 a.m. - 5:00 p.m. and has an on call rotation helping ensure patients and families receive a smooth, supportive experience during an important stage of care.
What You'll Do
- Responsible for EMR (HCHB) user support of clinical applications.
- Respond to incoming service tickets, troubleshoot issues, and document resolutions
- Serve as a help desk resource for staff using EMR and related clinical applications, ensuring timely and accurate problem resolution.
- Assists with diversified projects in support of activities and operations of the EMR and Business Applications Departments
Why Join Empath Health?
- Fair, Competitive Pay: Your work has value, and we reward it.
- Comprehensive Benefits: Medical, dental, vision, life, and retirement with company match.
- Industry-Leading PTO: 5+ weeks to rest, recharge, and live your Full Life
- Growth That Lasts: Advance through education, training, and tuition reimbursement.
- A Mission That Matters: Join a team built on kindness, compassion, and Full Life Care for All.
What You'll Need
- Associate's degree or equivalent preferred.
- Requires 1 year of experience in a help desk or patient care environment, preferably with Hospice and Home Health billing.
- Mastery of essential general office procedures including, but not limited to: Outlook Email and Calendar.
- Healthcare terminology and systems preferred.
- Skilled in extracting and compiling data; able to format tables, graphs, slides, and statistical reports.
- Experience with EMR required (Home Care Home Base preferred)
What You'll Find at Empath Health
Unified in empathy, we serve our communities through extraordinary Full Life Care for All.
Empath Health is a not-for-profit healthcare organization providing Full Life Care through a connected network of services across Florida, including hospice, home health, grief care, geriatric primary care, elder care (PACE), HIV and sexual health (EPIC), and dementia support.
Full Life Care means caring for the whole person, body, mind, and spirit, with empathy and dignity. Our care goes beyond medicine to help people feel seen, supported, and valued at every stage of life.
At Empath Health, you'll find purpose, partnership, and possibility in a culture where compassion drives excellence and every team member helps make life's journey more meaningful.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
What Empath Health employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Empath Health
Sourced by ZipRecruiter
Industry
Health care and social assistance
Company size
1,001 - 5,000 Employees
Headquarters location
Clearwater, FL, US
Year founded
1977