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Hourly Epic Help Desk Jobs in Boca Raton, FL (NOW HIRING)

Lift RF Florida, LLC

Front Desk

Delray Beach, FL · On-site

$15 - $17/hr

You will help create a great first impression handle member requests and promote services that help ... Hourly * Exact pay range determined by location and experience Ready to lead from the front Apply ...

Lift RF Florida, LLC

Front Desk

Tamarac, FL · On-site

$15 - $17/hr

You will help create a great first impression handle member requests and promote services that help ... Hourly * Exact pay range determined by location and experience Ready to lead from the front Apply ...

Lift RF Florida, LLC

Front Desk

Wellington, FL · On-site

$15 - $17/hr

You will help create a great first impression handle member requests and promote services that help ... Hourly * Exact pay range determined by location and experience Ready to lead from the front Apply ...

Lift RF Florida, LLC

Front Desk

Lauderhill, FL · On-site

$15 - $17/hr

You will help create a great first impression handle member requests and promote services that help ... Hourly * Exact pay range determined by location and experience Ready to lead from the front Apply ...

Retro Fitness

Front Desk

Tamarac, FL · On-site

$15 - $17/hr

You will help create a great first impression handle member requests and promote services that help ... Hourly * Exact pay range determined by location and experience Ready to lead from the front Apply ...

Retro Fitness

Front Desk

Delray Beach, FL · On-site

$15 - $17/hr

You will help create a great first impression handle member requests and promote services that help ... Hourly * Exact pay range determined by location and experience Ready to lead from the front Apply ...

Retro Fitness

Front Desk

Lauderhill, FL · On-site

$15 - $17/hr

You will help create a great first impression handle member requests and promote services that help ... Hourly * Exact pay range determined by location and experience Ready to lead from the front Apply ...

Retro Fitness

Front Desk

Wellington, FL · On-site

$15 - $17/hr

You will help create a great first impression handle member requests and promote services that help ... Hourly * Exact pay range determined by location and experience Ready to lead from the front Apply ...

Kolter Hospitality

Front Desk Supervisor

Dania Beach, FL · On-site

$18.50/hr

... 50 - $18.50 Hourly Position Type Full Time Job Shift Any Travel Percentage None Category ... Remain positive and helpful while working in a fast-paced environment. * Committed to the success ...

Sunrise Systems

Front Desk Representative

Sunrise, FL · On-site

$14 - $17.25/hr

Hourly Contract Position (W2 only) * Onsite-candidate to be bilingual: Spanish & English Essential ... Greet and help patients by scheduling appointments, maintaining patient records, and answering ...

Sunrise Systems

Front Desk Representative

Miramar, FL · On-site

$13.75 - $16.75/hr

Hourly Contract Position (W2 only) * Onsite * Candidate to be bilingual: Spanish & English * 8AM ... Greet and help patients by scheduling appointments, maintaining patient records, and answering ...

Sunrise Systems

Front Desk Representative

Hollywood, FL · On-site

$13.50 - $16.50/hr

Hourly Contract Position (W2 only) Location: Miramar, FL Duration: 03-04 Months Contract Position ... Greet and help patients by scheduling appointments, maintaining patient records, and answering ...

Crunch Fitness

Front Desk Associate

Miami Gardens, FL · On-site

$12.75 - $16.50/hr

Positive, high-energy attitude with a passion for helping others * Team player with strong ... Hourly compensation with incentivized commission structure * Medical, Dental, and Vision Insurance ...

Crunch Fitness

Front Desk Associate

Plantation, FL · On-site

$14 - $18/hr

Positive, high-energy attitude with a passion for helping others * Team player with strong ... Hourly compensation with incentivized commission structure * Medical, Dental, and Vision Insurance ...

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Hourly Epic Help Desk information

See Boca Raton, FL salary details

$12

$21

$32

How much do hourly epic help desk jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for hourly epic help desk in Boca Raton, FL is $21.97, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $24.62 per hour, depending on experience, location, and employer.

What is an hourly Epic Help Desk?

An Hourly Epic Help Desk is a support service staffed by IT professionals who assist users with issues related to the Epic electronic health record (EHR) system on an hourly basis. These help desk specialists troubleshoot technical problems, answer user questions, and help ensure smooth operation of Epic software for healthcare providers. They may work remotely or onsite, and their support can cover a range of topics, including login issues, workflow guidance, and system errors. The 'hourly' designation typically means they are contracted or billed by the hour rather than salaried.

What are the key skills and qualifications needed to thrive as an hourly Epic Help Desk professional?

To thrive as an Hourly Epic Help Desk professional, you need a solid understanding of Epic EHR systems, healthcare IT processes, and troubleshooting methodologies, often supported by experience in healthcare environments or relevant certifications. Familiarity with Epic modules, ticketing systems like ServiceNow, and remote support tools is typically required. Strong communication, patience, and problem-solving abilities are crucial for effectively assisting users and resolving complex issues. These skills ensure prompt and accurate user support, minimize system downtime, and maintain the smooth operation of critical healthcare technology.

What are some common challenges faced by hourly Epic Help Desk staff and how can they be effectively managed?

Hourly Epic Help Desk staff often encounter challenges such as managing high volumes of support tickets, troubleshooting a wide range of technical issues, and clearly communicating solutions to users with varying technical backgrounds. Prioritizing tasks, maintaining up-to-date knowledge of Epic systems, and utilizing internal documentation can help address these challenges. Building strong collaboration with clinical and IT teams also ensures timely issue resolution and enhances the overall support experience.

What is the difference between Hourly Epic Help Desk vs Hourly Epic Support Specialist?

AspectHourly Epic Help DeskHourly Epic Support Specialist
CertificationsEpic certifications, help desk certificationsEpic certifications, technical support certifications
Work EnvironmentHelp desk, support center, healthcare ITSupport teams, healthcare IT departments
Employer & IndustryHospitals, clinics, healthcare providersHospitals, healthcare organizations, IT support firms

Both roles require Epic certifications and focus on supporting healthcare IT systems. The Hourly Epic Help Desk primarily handles user issues and troubleshooting at the help desk level, while the Hourly Epic Support Specialist may provide more in-depth technical support and system troubleshooting. Both roles are essential in healthcare IT environments, but the Help Desk role is more customer-facing and reactive, whereas the Support Specialist may handle complex technical problems.

Is an hourly epic help desk a stressful job?

An hourly Epic Help Desk role can be stressful at times due to the need to troubleshoot technical issues quickly and communicate effectively with users. The job often requires strong problem-solving skills, patience, and the ability to handle multiple support requests, which can contribute to workplace stress depending on workload and support environment.

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For Hourly Epic Help Desk jobs in Boca Raton, FL, the most frequently searched job titles are:

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The top searched job categories for Hourly Epic Help Desk jobs in Boca Raton, FL are:

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Cities near Boca Raton, FL with the most Hourly Epic Help Desk job openings:

Hourly Epic Help Desk jobs near you

EMR Help Desk Specialist (Hybrid)

West Palm Beach, FL • On-site

Empath Health
Health Care and Social Assistance • 1 - 5K employees

8.5

Company rating: 8.5 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

Great coworkers

People enjoy working here

Good employer

Learn more about Empath Healthexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 19 days ago

Job description

Empath Health is seeking a tech savvy and customer-service-oriented Application Support/EMR Help Desk Specialist to join our team in West Palm Beach. This position is Hybrid.
This full-time position works Monday through Friday, 8:30 a.m. - 5:00 p.m. and has an on call rotation helping ensure patients and families receive a smooth, supportive experience during an important stage of care.
What You'll Do
  • Responsible for EMR (HCHB) user support of clinical applications.
  • Respond to incoming service tickets, troubleshoot issues, and document resolutions
  • Serve as a help desk resource for staff using EMR and related clinical applications, ensuring timely and accurate problem resolution.
  • Assists with diversified projects in support of activities and operations of the EMR and Business Applications Departments

Why Join Empath Health?
  • Fair, Competitive Pay: Your work has value, and we reward it.
  • Comprehensive Benefits: Medical, dental, vision, life, and retirement with company match.
  • Industry-Leading PTO: 5+ weeks to rest, recharge, and live your Full Life
  • Growth That Lasts: Advance through education, training, and tuition reimbursement.
  • A Mission That Matters: Join a team built on kindness, compassion, and Full Life Care for All.

What You'll Need
  • Associate's degree or equivalent preferred.
  • Requires 1 year of experience in a help desk or patient care environment, preferably with Hospice and Home Health billing.
  • Mastery of essential general office procedures including, but not limited to: Outlook Email and Calendar.
  • Healthcare terminology and systems preferred.
  • Skilled in extracting and compiling data; able to format tables, graphs, slides, and statistical reports.
  • Experience with EMR required (Home Care Home Base preferred)

What You'll Find at Empath Health
Unified in empathy, we serve our communities through extraordinary Full Life Care for All.
Empath Health is a not-for-profit healthcare organization providing Full Life Care through a connected network of services across Florida, including hospice, home health, grief care, geriatric primary care, elder care (PACE), HIV and sexual health (EPIC), and dementia support.
Full Life Care means caring for the whole person, body, mind, and spirit, with empathy and dignity. Our care goes beyond medicine to help people feel seen, supported, and valued at every stage of life.
At Empath Health, you'll find purpose, partnership, and possibility in a culture where compassion drives excellence and every team member helps make life's journey more meaningful.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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