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Hourly Epic Help Desk Jobs in Boca Raton, FL (NOW HIRING)

Stefanini Group

Deskside Technician II

Fort Lauderdale, FL · On-site

$19.25 - $24.50/hr

... outsourcing (help desk support and desktop services), systems integration, consulting, and ... Experience supporting Epic workstations, WOW carts, label printers, and clinical peripherals.

Stefanini Group

Deskside Technician II

Fort Lauderdale, FL · On-site

$19.25 - $24.50/hr

... outsourcing (help desk support and desktop services), systems integration, consulting, and ... Experience supporting Epic workstations, WOW carts, label printers, and clinical peripherals.

InMotion Wellness Studio

Front Desk

FL · On-site

$15 - $17/hr

Competitive Hourly Pay and performance reviews with potential pay increases. * World Class Training ... Positive culture helping others, community-building events, and additional perks. * Employee ...

Kolter Hospitality

Front Desk Agent

Delray Beach, FL · On-site

$15/hr

... 15.00 Hourly Position Type Full Time Travel Percentage None Category Hospitality - Hotel ... Remain positive and helpful while working in a fast-paced environment. * Committed to the success ...

Kolter Hospitality

Front Desk Agent

West Palm Beach, FL · On-site

$15/hr

... 15.00 Hourly Position Type Full Time Travel Percentage None Category Hospitality - Hotel ... Remain positive and helpful while working in a fast-paced environment. * Committed to the success ...

Dimension Hospitality

NIGHT AUDITOR

Boca Raton, FL · On-site

$18/hr

Night Auditor Boca Raton, FL 33486 Overview Salary Range $18.00 - $18.00 Hourly Position Type ... You enjoy a quieter shift where you can focus, help guests, and make sure the hotel is ready for ...

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All JobsHourly Epic Help Desk JobsHourly Epic Help Desk Jobs in Boca Raton, FL

Hourly Epic Help Desk information

See Boca Raton, FL salary details

$12

$21

$32

How much do hourly epic help desk jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for hourly epic help desk in Boca Raton, FL is $21.97, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $24.62 per hour, depending on experience, location, and employer.

What is the difference between Hourly Epic Help Desk vs Hourly Epic Support Specialist?

AspectHourly Epic Help DeskHourly Epic Support Specialist
CertificationsEpic certifications, help desk certificationsEpic certifications, technical support certifications
Work EnvironmentHelp desk, support center, healthcare ITSupport teams, healthcare IT departments
Employer & IndustryHospitals, clinics, healthcare providersHospitals, healthcare organizations, IT support firms

Both roles require Epic certifications and focus on supporting healthcare IT systems. The Hourly Epic Help Desk primarily handles user issues and troubleshooting at the help desk level, while the Hourly Epic Support Specialist may provide more in-depth technical support and system troubleshooting. Both roles are essential in healthcare IT environments, but the Help Desk role is more customer-facing and reactive, whereas the Support Specialist may handle complex technical problems.

What are the key skills and qualifications needed to thrive as an hourly Epic Help Desk professional?

To thrive as an Hourly Epic Help Desk professional, you need a solid understanding of Epic EHR systems, healthcare IT processes, and troubleshooting methodologies, often supported by experience in healthcare environments or relevant certifications. Familiarity with Epic modules, ticketing systems like ServiceNow, and remote support tools is typically required. Strong communication, patience, and problem-solving abilities are crucial for effectively assisting users and resolving complex issues. These skills ensure prompt and accurate user support, minimize system downtime, and maintain the smooth operation of critical healthcare technology.

What are some common challenges faced by hourly Epic Help Desk staff and how can they be effectively managed?

Hourly Epic Help Desk staff often encounter challenges such as managing high volumes of support tickets, troubleshooting a wide range of technical issues, and clearly communicating solutions to users with varying technical backgrounds. Prioritizing tasks, maintaining up-to-date knowledge of Epic systems, and utilizing internal documentation can help address these challenges. Building strong collaboration with clinical and IT teams also ensures timely issue resolution and enhances the overall support experience.

What is an hourly Epic Help Desk?

An Hourly Epic Help Desk is a support service staffed by IT professionals who assist users with issues related to the Epic electronic health record (EHR) system on an hourly basis. These help desk specialists troubleshoot technical problems, answer user questions, and help ensure smooth operation of Epic software for healthcare providers. They may work remotely or onsite, and their support can cover a range of topics, including login issues, workflow guidance, and system errors. The 'hourly' designation typically means they are contracted or billed by the hour rather than salaried.
What are popular job titles related to Hourly Epic Help Desk jobs in Boca Raton, FL? For Hourly Epic Help Desk jobs in Boca Raton, FL, the most frequently searched job titles are:
What job categories do people searching Hourly Epic Help Desk jobs in Boca Raton, FL look for? The top searched job categories for Hourly Epic Help Desk jobs in Boca Raton, FL are:
What cities near Boca Raton, FL are hiring for Hourly Epic Help Desk jobs? Cities near Boca Raton, FL with the most Hourly Epic Help Desk job openings:
Hourly Epic Help Desk jobs near you

Deskside Technician II

Stefanini Group

Fort Lauderdale, FL

$19.25 - $24.50/hr

Full-time

Re-posted 20 days ago

Job description

Who are we:
Stefanini is a full-service global provider of offshore, onshore, and nearshore IT services, including application development and outsourcing, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting, and strategic staffing to Fortune 1000 enterprises worldwide. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.

What will you do?
*    Supporting IT equipment in a large corporate environment
*    Desktop/laptop tech support (Mac and PC)
*    Windows 10/11 operating systems
*    Support mobile devices, printers, scanners, wireless, VPN, etc.
*    IMAC Support - IT equipment Install/Move/Add/Change
*    Maintain repairs, spare parts, and components
*    Research and troubleshoot problems
*    Maintain system configurations and documentation
*    Track and resolve customer incidents and requests through the client's ticketing tool
*    Troubleshoot and resolve hardware and software issues for Windows devices
*    Backup, restoration, and migration of user data
*    Smart Hands supports networking, server, and telecommunications technologies
*    Printer and peripheral device support
*    Inventory management of IT assets, including asset auditing
*    Ability to research and follow appropriate KB articles
*    Various other tasks associated with desk-side services
*    May need to be available to provide support at other client locations as needed
*    Other duties as assigned
*    Work assigned schedule for M-F 8:30- 5 , with Flexibility for after-hours and on-call support as needed. 
* May provide Executive support

 

 
  • Valid driver's license with a clean driving record and reliable transportation to and from assigned service vehicle location.
  • Ability to travel daily between multiple healthcare facilities throughout the Upper North Region.
  • Comfortable working independently with minimal supervision while managing a dynamic workload.
  • Experience supporting users in a fast-paced healthcare, enterprise, or multi-site environment preferred.
  • Ability to manage and maintain inventory levels within assigned service vehicle.
  • Strong customer service skills with the ability to communicate effectively with clinical staff, physicians, executives, and operational leadership.
  • Experience supporting hardware deployments, workstation replacements, imaging, and equipment lifecycle management.
  • Familiarity with ServiceNow or other ITSM ticketing platforms preferred.
  • Experience with asset management, equipment tracking, and inventory audits.
  • Ability to prioritize incidents based on business impact and meet defined service level agreements (SLAs).
  • Knowledge of networking fundamentals, including wired and wireless connectivity troubleshooting.
  • Experience supporting Microsoft 365 applications, Teams Rooms, conference room technology, and audiovisual equipment preferred.
  • Flexibility to support varying business hours based on facility operations, including occasional early morning, evening, or after-hours support.
  • Ability to work in clinical and patient-care environments while adhering to healthcare compliance, safety, and privacy standards.
  • Must be able to lift, transport, and install IT equipment weighing up to 50 pounds.
  • Ability to pass all client-specific background, compliance, and onboarding requirements.
Preferred Qualifications
  • Previous experience supporting healthcare organizations, hospitals, ambulatory sites, or physician practices.
  • Experience supporting Epic workstations, WOW carts, label printers, and clinical peripherals.
  • Familiarity with healthcare compliance requirements including HIPAA.
  • Experience supporting geographically dispersed locations and mobile field service operations.
  • CompTIA A+, Network+, or similar technical certifications.

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Education:NoneEmployment Type: FULL_TIME

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