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Help Desk Manager Jobs in Boca Raton, FL (NOW HIRING)

GiaSpace Inc

Help Desk Technician

Fort Lauderdale, FL · On-site

$19 - $25.75/hr

Instead, here are the skillsets we're actively looking for with our next Help Desk Technician (III): * Windows Server, Troubleshooting and Repair * Network Component Installation, Diagnostics * DHCP ...

Stefanini

Help Desk Specialist

Weston, FL

Company Description Stefanini is a global IT services company with over 88 offices in 39 countries across the Americas, Europe, Africa, Australia, and Asia in 35 languages. Since 1987, Stefanini has ...

ChenMed, LLC

Service Desk Manager

Miami, FL · On-site

Oversees a centralized technical support and help desk team for a wide variety of corporate ... Manages relationships with IT vendors, service providers and contractors to ensure quality and cost ...

Hampton Inn Boca Raton

Front Desk Manager

Boca Raton, FL

$16.25 - $21/hr

Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others ... Support Daily front desk shift operations. * Organize, confirm, and process guest check-on/check ...

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Hampton Inn Boca Raton

Front Desk Manager

Boca Raton, FL

$16 - $20.75/hr

Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others ... Support Daily front desk shift operations. * Organize, confirm, and process guest check-on/check ...

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All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Boca Raton, FL

Help Desk Manager information

See Boca Raton, FL salary details

$35.6K

$79.5K

$118.1K

How much do help desk manager jobs pay per year?

As of Jul 12, 2026, the average yearly pay for help desk manager in Boca Raton, FL is $79,506.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,600.00 and $94,900.00 per year, depending on experience, location, and employer.

What does a Help Desk Manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

How does a Help Desk Manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What Does a Help Desk Manager Do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a Help Desk Manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.
More about Help Desk Manager jobs
What are the most commonly searched types of Help Desk jobs in Boca Raton, FL? The most popular types of Help Desk jobs in Boca Raton, FL are:
What are popular job titles related to Help Desk Manager jobs in Boca Raton, FL? For Help Desk Manager jobs in Boca Raton, FL, the most frequently searched job titles are:
What job categories do people searching Help Desk Manager jobs in Boca Raton, FL look for? The top searched job categories for Help Desk Manager jobs in Boca Raton, FL are:
What cities near Boca Raton, FL are hiring for Help Desk Manager jobs? Cities near Boca Raton, FL with the most Help Desk Manager job openings:
Help Desk Manager jobs near you
Help Desk Technician

Help Desk Technician

JRM Construction Management

Boca Raton, FL • On-site

$18.75 - $25.50/hr

Full-time

Re-posted 8 days ago

Job description

Job Summary:
JRM Construction Management is a leading General Contracting and Construction Management Firm with a commitment to quality services. The Help Desk Technician I role involves providing Tier 1 technical support to employees, including troubleshooting, device setup, and account administration, while ensuring accurate ticket documentation and escalation of unresolved issues.
Responsibilities:
• Serve as the first point of contact via phone, email, walk-up, or ticketing system; triage, resolve, and/or route incidents and requests.
• Install and configure end-user hardware and peripherals (desktops/laptops, monitors, printers, headsets, VoIP handsets) and apply approved firmware/driver updates.
• Support Windows 10/11, Microsoft 365 apps, and common line-of-business applications per the knowledge base.
• Perform account administration in Active Directory/Azure AD (password resets, unlocks, group membership updates) and basic Microsoft 365 tasks (mailbox, license assignment per standard operating procedure).
• Execute standardized onboarding/offboarding checklists (devices, accounts, MFA, mailbox/OneDrive access, distribution lists).
• Maintain meticulous ticket documentation (troubleshooting steps, resolution, user comms) and close tickets in compliance with SLAs and categorization standards.
• Manage and track end-user assets; assist with periodic inventories and device lifecycle processes.
• Coordinate vendor support when issues cannot be resolved in-house; provide clear case notes/logs.
• Travel to local offices/job sites as needed; support occasional off-hours maintenance windows with prior notice.
• Shadow Tier 2 on advanced issues, imaging/MDM tasks, and site cutovers.
• Contribute KB articles and improve runbooks based on resolved tickets.
Qualifications:
Required:
• 1–2 years in a Help Desk/Desktop Support role (or equivalent internship/certifications).
• Working knowledge of Windows 10/11, Microsoft 365 apps, and basic networking concepts (IP/DNS, Wi-Fi, VPN) sufficient to triage Tier 1 issues.
• Experience with Active Directory user administration and a modern ticketing system.
• Strong troubleshooting, communication, and time-management skills; ability to handle multiple tickets concurrently.
• Willingness to learn, follow SOPs, and escalate appropriately.
Preferred:
• Valid driver’s license for occasional site travel preferred.
• Mid-level experience with Microsoft Office 365, Active Directory Administration, and Virtualization Technologies.
• Proficient with Windows 10, Windows 7, and Microsoft Office suite.
Company:
JRM Construction Management is a construction company specializing in construction management. Founded in 2007, the company is headquartered in New York, USA, with a team of 501-1000 employees. The company is currently Late Stage.

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