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Help Desk Manager Jobs in Riverview, FL (NOW HIRING)

MetroSys

Help Desk Technician

Tampa, FL · On-site +1

$20 - $25/hr

Position Overview MetroSys is seeking a customer-focused Help Desk Technician I to provide ... Password management * Basic identity and access management concepts * Strong troubleshooting and ...

MetroSys

Help Desk Technician

Tampa, FL · Remote

Position Overview MetroSys is seeking a customer-focused Help Desk Technician I to provide ... Password management * Basic identity and access management concepts * Strong troubleshooting and ...

New

First Coast Security

Help Desk Technician

Tampa, FL

$19 - $25.50/hr

As a Help Desk Technician, you will be responsible for troubleshooting and resolving technical ... Ability to work independently and manage multiple tasks simultaneously * Experience with remote ...

Ardoor

Help Desk Specialist

Saint Petersburg, FL · On-site

... Ability to manage multiple support requests simultaneously. - Detail-oriented with strong ... As a Help Desk Specialist, you will gain hands-on experience with enterprise IT systems, build ...

Robert Half

Help Desk Technician

Brandon, FL · On-site

$18.25 - $24.50/hr

We are looking for a skilled Help Desk Technician to join a growing IT support team in Florida ... Ability to troubleshoot advanced IT issues independently while managing multiple priorities in a ...

Amatriot Group, LLC

Help Desk Technician

Tampa, FL · On-site

$50K - $53K/yr

... Help Desk Technician to join the team at MacDill AFB in Tampa, Florida. This high-visibility ... Manage the functionality and efficiency of a group of computers running on one or more operating ...

ACTS360

MSP Help Desk Technician II

Plant City, FL · On-site

$50K/yr

MSP Help Desk Technician 2 Department: Operations / Help Desk Services Reports To: Service Desk ... Working knowledge of ConnectWise Manage PSA * Working knowledge of NinjaRMM * Familiarity with ...

Nexstar Media Group, Inc

Story Desk Manager

Tampa, FL · On-site

The person in this position will help manage the story development process throughout the day, having experience with the best practices of running an assignment desk and training others to excel at ...

Next Level IT Pros

Be Seen First

Support Desk Manager

Lakewood Ranch, FL · On-site

$65K - $75K/yr

You'll help interview, onboard, and train new technicians as the team expands. * Other Duties: Day to day responsibilities may also include handling escalations outside the ticket queue, ordering ...

iVenture Solutions

IT Help Desk Technician

Tampa, FL · On-site

$37K - $50K/yr

Provide fast and friendly tech support to end-users, IT managers, and C-level executives * Typical Week: 85% help desk, 10% server/network support, 5% training/meetings You are a great IT Help Desk ...

Trace Systems

Help Desk Technician 1 (Iridium)

Tampa, FL · On-site

$19 - $25.50/hr

Service Cloud, Network Management. * Strong working knowledge of Microsoft operating systems ... ITIL(V) Foundations * Help Desk certification: help desk 2000 or HDI certified help desk ...

iVenture Solutions

IT Help Desk Technician

Tampa, FL · On-site

$37K - $50K/yr

Provide fast and friendly tech support to end-users, IT managers, and C-level executives * Typical Week: 85% help desk, 10% server/network support, 5% training/meetings You are a great IT Help Desk ...

iVenture Solutions

IT Help Desk Technician

Tampa, FL

Provide fast and friendly tech support to end-users, IT managers, and C-level executives * Typical Week: 85% help desk, 10% server/network support, 5% training/meetings You are a great IT Help Desk ...

Career Site

Front Desk Manager

Tampa, FL · On-site

$16 - $20.75/hr

Front Desk Manager Department: Various Reports to: Site Director Job Type: Non-Exempt Arch ... Assists staff with lifting and storing facility equipment, furniture, and products to help maintain ...

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All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Riverview, FL

Help Desk Manager information

See Riverview, FL salary details

$33.4K

$74.7K

$111K

How much do help desk manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for help desk manager in Riverview, FL is $74,726.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,900.00 and $89,200.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

More about Help Desk Manager jobs

What are the most commonly searched types of Help Desk jobs in Riverview, FL?

The most popular types of Help Desk jobs in Riverview, FL are:

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For Help Desk Manager jobs in Riverview, FL, the most frequently searched job titles are:

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The top searched job categories for Help Desk Manager jobs in Riverview, FL are:

What cities near Riverview, FL are hiring for Help Desk Manager jobs?

Cities near Riverview, FL with the most Help Desk Manager job openings:

Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Riverview, FL as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 27% Part Time, and 3% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $74,726 per year, or $35.9 per hour.

Help Desk Technician

MetroSys

Tampa, FL • On-site, Remote

$20 - $25/hr

Full-time

Posted 4 days ago

Job description

Position Overview
MetroSys is seeking a customer-focused Help Desk Technician I to provide frontline technical support for a growing and modern end-user environment. This role is responsible for supporting users across Windows, Microsoft 365, JumpCloud, and endpoint technologies while delivering exceptional customer service and timely issue resolution.
The ideal candidate has experience supporting end users in cloud-first environments and is comfortable troubleshooting common workstation, account, and productivity application issues. This position offers an excellent opportunity for someone looking to grow their IT career while gaining exposure to modern identity management and endpoint management platforms.Key Responsibilities
  • Provide Tier 1 technical support for end users via ticketing systems, phone, email, and remote support tools.
  • Troubleshoot and resolve issues related to:
    • Microsoft 365 applications and services
    • Windows 11 operating systems
    • MacBook and Dell endpoint devices
    • User account access and authentication
    • Basic endpoint and application issues
  • Administer user accounts and permissions within JumpCloud.
  • Support password resets, account provisioning, deprovisioning, and user lifecycle activities.
  • Assist with endpoint monitoring, patching, and device management through JumpCloud.
  • Support Microsoft Entra ID-connected environments and assist with identity-related troubleshooting.
  • Document incidents, requests, and resolutions within the ticketing platform.
  • Escalate complex issues to senior technical teams when appropriate.
  • Assist with workstation deployments, hardware replacements, and onboarding activities.
  • Support continuous improvement efforts related to service delivery and user experience.
Required Qualifications
  • 1-3 years of experience in a Help Desk, Service Desk, or Desktop Support role.
  • Experience supporting:
    • Microsoft 365
    • Windows 11
    • End-user devices and peripherals
  • Familiarity with:
    • User account administration
    • Password management
    • Basic identity and access management concepts
  • Strong troubleshooting and customer service skills.
  • Excellent written and verbal communication abilities.
  • Ability to prioritize and manage multiple support requests effectively.
Preferred Qualifications
  • Experience with JumpCloud for:
    • User management
    • Password administration
    • Endpoint monitoring
    • Device patching and management
  • Experience supporting MacOS and Windows environments.
  • Familiarity with Microsoft Entra ID (Azure AD).
  • Experience working with Jira Service Management or Jira ticketing systems.
  • Basic Jira administration or configuration experience is a plus.
  • Experience supporting SaaS-based business environments.

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