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Junior Help Desk Jobs in Boca Raton, FL (NOW HIRING)

Catch Health

Jr. IT Technician

Fort Lauderdale, FL · On-site

$20.50 - $28/hr

The Jr. IT Technician provides remote Help Desk support to internal staff, troubleshooting desktop applications and hardware issues while maintaining detailed work logs and technical documentation.

New

Catch Coverage, LLC

Jr. IT Technician

Oakland Park, FL

$20.50 - $28/hr

The Jr. IT Technician provides remote Help Desk support to internal staff, troubleshooting desktop applications and hardware issues while maintaining detailed work logs and technical documentation.

New

ServiceNow

Sr Deal Desk Manager

West Palm Beach, FL · Remote

Qualify requests, help define plan to estimate, to scope and to develop proposals. * Analyze ... Provide mentoring to junior PS team members on company proposal processes and company/industry best ...

ServiceNow

Sr Deal Desk Manager

West Palm Beach, FL · On-site

Qualify requests, help define plan to estimate, to scope and to develop proposals. * Analyze ... Provide mentoring to junior PS team members on company proposal processes and company/industry best ...

ServiceNow

Sr Deal Desk Manager

West Palm Beach, FL · Remote

Qualify requests, help define plan to estimate, to scope and to develop proposals. * Analyze ... Provide mentoring to junior PS team members on company proposal processes and company/industry best ...

Omni Hotels & Resorts

Front Desk Agent

Fort Lauderdale, FL · On-site

$13.50 - $17.25/hr

... junior ballroom, 25 breakout rooms and pre-function meeting space with waterfront views. JOB ... Warmly welcome guests, listen empathetically to inquiries, and provide accurate and helpful ...

Omni Hotels

Front Desk Agent

Fort Lauderdale, FL · On-site

$13.50 - $17.25/hr

... junior ballroom, 25 breakout rooms and pre-function meeting space with waterfront views. JOB ... Warmly welcome guests, listen empathetically to inquiries, and provide accurate and helpful ...

AllerVie Health

Medical Assistant II

Loxahatchee, FL · On-site

$21 - $24/hr

Our mission is simple but powerful: help patients achieve and maintain better health - free from ... Handle front desk responsibilities as needed, including: * Patient check-in and check-out

All JobsHelp Desk JobsJunior Help Desk JobsJunior Help Desk Jobs in Boca Raton, FL

Junior Help Desk information

See Boca Raton, FL salary details

$13

$20

$31

How much do junior help desk jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for junior help desk in Boca Raton, FL is $20.37, according to ZipRecruiter salary data. Most workers in this role earn between $16.88 and $22.79 per hour, depending on experience, location, and employer.

What does a Junior Help Desk do?

A Junior Help Desk professional is responsible for providing technical support and assistance to users who are experiencing issues with computer systems, software, or hardware. They typically handle basic troubleshooting, respond to help desk tickets, and may assist with tasks like password resets, software installations, and guiding users through solutions. Their goal is to resolve issues quickly or escalate them to more experienced IT staff if needed.

What are the key skills and qualifications needed to thrive as a Junior Help Desk, and why are they important?

To thrive as a Junior Help Desk professional, you need a solid understanding of basic IT concepts, troubleshooting, and customer support, often supported by a high school diploma or IT certifications such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and standard operating systems like Windows and macOS is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are crucial for delivering timely, efficient technical support and ensuring user satisfaction within an organization.

What are some common challenges faced by Junior Help Desk professionals, and how can they be addressed?

Junior Help Desk professionals often encounter challenges such as managing high volumes of support requests, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To address these challenges, it's important to develop strong time management and prioritization skills, stay up-to-date with company systems through ongoing training, and practice clear, patient communication. Many organizations provide mentoring and knowledge bases to help junior staff build confidence and expertise over time.

What is the difference between Junior Help Desk vs Help Desk Technician?

AspectJunior Help DeskHelp Desk Technician
Required CredentialsHigh school diploma, basic IT knowledgeHigh school diploma, some certifications (e.g., CompTIA A+)
Work EnvironmentEntry-level support, supervised tasksSupport roles in IT departments, troubleshooting
Employer & Industry UsageCommon in small to medium businesses, IT support teamsWidespread across industries, technical support roles
Search & Comparison IntentOften compared for entry-level IT support rolesMore experienced, technical troubleshooting roles

The main difference between Junior Help Desk and Help Desk Technician lies in experience and responsibilities. Junior Help Desk roles are entry-level, focusing on basic support and customer service, while Help Desk Technicians typically have more technical skills and handle more complex issues. Both roles are essential in IT support, but the Help Desk Technician usually requires additional certifications and experience.

What are the most commonly searched types of Help Desk jobs in Boca Raton, FL?

The most popular types of Help Desk jobs in Boca Raton, FL are:

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For Junior Help Desk jobs in Boca Raton, FL, the most frequently searched job titles are:

What job categories do people searching Junior Help Desk jobs in Boca Raton, FL look for?

The top searched job categories for Junior Help Desk jobs in Boca Raton, FL are:

What cities near Boca Raton, FL are hiring for Junior Help Desk jobs?

Cities near Boca Raton, FL with the most Junior Help Desk job openings:

Junior Help Desk jobs near you

Jr. IT Technician

Catch Health

Fort Lauderdale, FL • On-site

$20.50 - $28/hr

Temporary

Posted yesterday

New

Job description

Description:

At Catch Coverage, we’re more than an Insurance organization; we're a team of dedicated, compassionate professionals united by a mission to improve lives and elevate the customer experience. When you join us, you become part of a forward-thinking, customer-focused culture that invests in your growth, supports your well-being, and empowers you to make a meaningful impact on people’s everyday lives.

If you're ready to advance your career in a dynamic, innovative, and genuinely supportive environment, apply today and discover why Catch Coverage is shaping the future of Insurance.


Job Position: Jr. IT Technician (Temporary/Seasonal)


Job Location: Fort Lauderdale, FL


Classification: Temporary/Seasonal Employee (1 opening)


Duration: This is a 6-month temporary position.


PURPOSE OF THE JOB:

The Jr. IT Technician provides remote Help Desk support to internal staff, troubleshooting desktop applications and hardware issues while maintaining detailed work logs and technical documentation. This role works closely with the support team's ticketing and monitoring software to identify and resolve issues before they cause downtime and may be pulled into projects as a resource when needed. We're looking for a well-rounded, responsible, and professional teammate with strong technical aptitude who is highly responsive to staff needs. This role supports our peak insurance season and will conclude when seasonal demand decreases. This is not a permanent role and there is no guarantee of continued employment beyond the temporary period.


RESPONSIBILITIES:

• Provide remote Help Desk support for internal staff

• Troubleshoot various desktop applications

• Work with ticketing and monitoring software to create detailed work logs and technical documentation

• Work with monitoring software to coordinate service requests and identify and resolve issues before downtime occurs

• Support project work as a resource when needed, in addition to core support duties

• Work effectively in a team environment, staying responsive, accountable, and professional

Requirements:

• Minimum of one (1) year of experience in a help desk or IT support role

• The capacity to learn existing and emerging technologies

• Superior organizational, communication, problem-solving, and analytical skills

• The ability to install, upgrade, repair, move, and replace desktops, laptops, and peripherals

• Strong experience troubleshooting and resolving hardware, software, systems, and network issues

• The ability to provide technical support and problem resolution for unfamiliar software and hardware

• The drive to take on new challenges and tasks without waiting to be told what to do next

• Great communication and customer service skills

• Basic knowledge of Windows 10, Windows 11, and Mac OS

• Basic knowledge of MS Office

• Basic knowledge of standard networking configurations, including LAN/WAN/VPN and firewall basics

• Basic knowledge of Apple and Android devices

• Familiarity with ticketing systems