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It Helpdesk Trainee Jobs in Boca Raton, FL (NOW HIRING)

Hose-McCann Telephone Co.

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IT Help Desk Technician

Deerfield Beach, FL · On-site

The IT Helpdesk Technician plays a critical role in ensuring the smooth operation of an organization's technology infrastructure by providing timely and effective technical support to end-users. This ...

Rose Paving

IT Support Specialist

Sunrise, FL · On-site

$60K - $65K/yr

... an IT Helpdesk or Support role • Excellent customer service skills with a 150% user-first mindset • Strong troubleshooting skills for Windows 10/11, Microsoft Office 365, Teams, printers, and ...

MES Life Safety

IT Specialist

Hallandale Beach, FL · On-site

$60K - $80K/yr

We are seeking a dedicated onsite Help Desk Support Specialist to join our IT team. This role is responsible for providing technical support to end-users, administering company devices, supporting ER ...

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It Helpdesk Trainee information

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How much do it helpdesk trainee jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for it helpdesk trainee in Boca Raton, FL is $21.97, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $24.62 per hour, depending on experience, location, and employer.

What is an IT Helpdesk trainee?

An IT Helpdesk Trainee is an entry-level role responsible for assisting users with technical issues, troubleshooting IT problems, and providing support for hardware, software, and network-related queries. They work under the guidance of senior IT staff to learn about system administration, ticket management, and customer service. This role helps trainees develop technical skills and gain hands-on experience in IT support. Over time, they may progress to higher-level IT support or system administration roles.

What are the typical daily responsibilities of an IT Helpdesk trainee?

As an IT Helpdesk Trainee, your daily responsibilities often include responding to user requests via phone, email, or chat, diagnosing basic technical issues, and escalating more complex problems to senior technicians. You may also help with tasks such as setting up new user accounts, installing software updates, and documenting solutions in a knowledge base. Collaboration is key, as you'll regularly interact with other IT staff to resolve issues and learn on the job. This hands-on experience provides a solid foundation for advancing in IT support roles.

What are the key skills and qualifications needed to thrive in the IT Helpdesk trainee position, and why are they important?

To thrive as an IT Helpdesk Trainee, you need a basic understanding of computer hardware, software, and troubleshooting, often supported by an associate degree or relevant coursework. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and basic network protocols is commonly expected; certifications such as CompTIA A+ can be beneficial. Strong communication, patience, and problem-solving abilities are crucial soft skills for effectively supporting end-users. These skills ensure prompt, accurate technical assistance and a positive experience for both users and the IT team.

What are the most commonly searched types of It Helpdesk jobs in Boca Raton, FL?

The most popular types of It Helpdesk jobs in Boca Raton, FL are:

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For It Helpdesk Trainee jobs in Boca Raton, FL, the most frequently searched job titles are:

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Cities near Boca Raton, FL with the most It Helpdesk Trainee job openings:

It Helpdesk Trainee jobs near you
Infographic showing various It Helpdesk Trainee job openings in Boca Raton, FL as of June 2026, with employment types broken down into 10% Full Time, and 90% Part Time. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $45,696 per year, or $22 per hour.

IT Helpdesk Specialist - Level 2

AVLAnet

Fort Lauderdale, FL • On-site

$50K - $65K/yr

Full-time

Posted 20 days ago

Job description

About the Role
AVLA.net is a client-facing Managed Service Provider (MSP) looking for a skilled IT Helpdesk Specialist - Level 2 to join our growing team! In this role, you'll be the go-to expert for resolving complex technical issues across our client environments, supporting end users, and keeping client IT operations running smoothly. You'll serve as the escalation point behind our Level 1 team, and your work directly upholds the standard of customer value AVLA.net is known for. If you thrive in a fast-paced, multi-client environment and love solving problems, we want to hear from you!
Responsibilities
  • Provide Level 2 technical support for hardware, software, and network-related issues escalated from Level 1 across multiple client accounts
  • Prioritize incidents and service requests based on severity, client impact, SLA commitments, and business urgency.
  • Diagnose and resolve complex desktop, application, and connectivity problems in a timely manner within a multi-client, multi-tenant environment
  • Manage and respond to helpdesk tickets using our PSA (Professional Services Automation) platform, ensuring SLA compliance, proper documentation, and closure
  • Monitor, maintain, and remediate client systems using RMM (Remote Monitoring & Management) tools
  • Configure, deploy, and maintain workstations, laptops, servers, printers, and peripheral devices across client sites
  • Support user account management including Active Directory, Microsoft 365, and permissions across multiple client tenants
  • Assist with network troubleshooting including firewalls, VPN, LAN/WAN, and wireless connectivity issues
  • Walk clients through troubleshooting steps, follow up, and see problems through to resolution
  • Document technical procedures, resolutions, and knowledge base articles for recurring issues
  • Collaborate with Level 3 engineers and vendors on escalated or infrastructure-related incidents
  • Recommend procedure or process improvements based on recurring issues and trends
  • Mentor and provide technical guidance to Level 1 analysts as needed
  • Travel to client sites as needed for onsite support and project work
Requirements
  • 2+ years of experience in an IT helpdesk or desktop support role, preferably at a Level 2 capacity
  • Prior experience supporting multiple clients or a multi-tenant environment strongly preferred (MSP background a plus)
  • Proficiency with Windows & Mac OS environments and Microsoft 365 administration
  • Experience with Active Directory, Microsoft Entra ID, Microsoft 365, MFA, Group Policy, and user/permission management.
  • Solid understanding of networking fundamentals including TCP/IP, DNS, DHCP, and VPN
  • Working knowledge of firewalls, VLANs, NAT, and basic network troubleshooting.
  • Familiarity with PSA (Professional Services Automation) and RMM (Remote Monitoring & Management) platforms, plus remote support/remote control tools
  • Valid driver's license and reliable transportation for occasional client site visits
  • CompTIA A+, Network+, or Microsoft certifications are a plus
  • Strong customer service orientation, with the ability to explain technical concepts to non-technical users
  • Self-motivated, detail-oriented, and able to manage multiple priorities in a dynamic environment
About Us
AVLA.net is a trusted technology solutions provider dedicated to delivering reliable IT services and innovative tech support to businesses across South Florida. Our clients count on us for our responsiveness, expertise, and commitment to keeping their operations running at peak performance. At AVLA.net, our team enjoys a collaborative culture, opportunities for professional growth, and the chance to work with cutting-edge technology every day.