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It Helpdesk Trainee Jobs in Boca Raton, FL (NOW HIRING)

Mapei

IT Helpdesk Technician

Deerfield Beach, FL · On-site

As a Help Desk Technician, you will support smooth IT operations by resolving technical issues and assisting end users across the organization. This role requires strong troubleshooting skills ...

Rose Paving

IT Support Specialist

Sunrise, FL · On-site

$60K - $65K/yr

... an IT Helpdesk or Support role • Excellent customer service skills with a 150% user-first mindset • Strong troubleshooting skills for Windows 10/11, Microsoft Office 365, Teams, printers, and ...

Celsius

IT Help Desk Technician

Boca Raton, FL · On-site

IT Reporting to: SVP of IT, Security and Infrastructure Location: Onsite in Boca HQ Job Overview ... Helpdesk Support Benefits * Comprehensive Medical, Dental & Vision benefits * Long- and short-term ...

Celsius

IT Help Desk Technician

Boca Raton, FL

IT Reporting to: SVP of IT, Security and Infrastructure Location: Onsite in Boca HQ Job Overview ... Helpdesk Support Benefits * Comprehensive Medical, Dental & Vision benefits * Long- and short-term ...

Celsius

IT Help Desk Technician

Boca Raton, FL · On-site

IT Reporting to: SVP of IT, Security and Infrastructure Location: Onsite in Boca HQ Job Overview ... Helpdesk Support Benefits * Comprehensive Medical, Dental & Vision benefits * Long- and short-term ...

LARSON CANDO INC

IT Coordinator

Tamarac, FL · On-site

Respond to IT help desk requests, troubleshoot hardware and software problems, and escalate complex issues when necessary. * Install, configure, and maintain Windows-based workstations and standard ...

MES Life Safety

IT Specialist

Hallandale Beach, FL

$60K - $80K/yr

We are seeking a dedicated onsite Help Desk Support Specialist to join our IT team. This role is responsible for providing technical support to end-users, administering company devices, supporting ER ...

Consolidated Water Group,

IT Technician

Coral Springs, FL · On-site

$55K - $75K/yr

Information Technology Employment Type: Full-Time Job Summary Aquilex is seeking a motivated and ... Ensure all help desk tickets are assigned, updated, and resolved within established service level ...

Consolidated Water Group,

IT Technician

Coral Springs, FL · On-site

$55K - $75K/yr

Information Technology Employment Type: Full-Time Job Summary Aquilex is seeking a motivated and ... Ensure all help desk tickets are assigned, updated, and resolved within established service level ...

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It Helpdesk Trainee information

See Boca Raton, FL salary details

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How much do it helpdesk trainee jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for it helpdesk trainee in Boca Raton, FL is $21.97, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $24.62 per hour, depending on experience, location, and employer.

What is an IT Helpdesk trainee?

An IT Helpdesk Trainee is an entry-level role responsible for assisting users with technical issues, troubleshooting IT problems, and providing support for hardware, software, and network-related queries. They work under the guidance of senior IT staff to learn about system administration, ticket management, and customer service. This role helps trainees develop technical skills and gain hands-on experience in IT support. Over time, they may progress to higher-level IT support or system administration roles.

What are the key skills and qualifications needed to thrive in the IT Helpdesk trainee position, and why are they important?

To thrive as an IT Helpdesk Trainee, you need a basic understanding of computer hardware, software, and troubleshooting, often supported by an associate degree or relevant coursework. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and basic network protocols is commonly expected; certifications such as CompTIA A+ can be beneficial. Strong communication, patience, and problem-solving abilities are crucial soft skills for effectively supporting end-users. These skills ensure prompt, accurate technical assistance and a positive experience for both users and the IT team.

What are the typical daily responsibilities of an IT Helpdesk trainee?

As an IT Helpdesk Trainee, your daily responsibilities often include responding to user requests via phone, email, or chat, diagnosing basic technical issues, and escalating more complex problems to senior technicians. You may also help with tasks such as setting up new user accounts, installing software updates, and documenting solutions in a knowledge base. Collaboration is key, as you'll regularly interact with other IT staff to resolve issues and learn on the job. This hands-on experience provides a solid foundation for advancing in IT support roles.

What are the most commonly searched types of It Helpdesk jobs in Boca Raton, FL?

The most popular types of It Helpdesk jobs in Boca Raton, FL are:

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For It Helpdesk Trainee jobs in Boca Raton, FL, the most frequently searched job titles are:

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It Helpdesk Trainee jobs near you
Infographic showing various It Helpdesk Trainee job openings in Boca Raton, FL as of June 2026, with employment types broken down into 10% Full Time, and 90% Part Time. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $45,696 per year, or $22 per hour.

IT Helpdesk Technician

INEOS Technologies

Deerfield Beach, FL • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New

Job description


Join MAPEI Corporation, a global leader in construction chemicals and building materials. As a Help Desk Technician, you will support smooth IT operations by resolving technical issues and assisting end users across the organization. This role requires strong troubleshooting skills, excellent communication, and a proactive approach to problem-solving.
Key Responsibilities
  • Respond to help requests via phone and email, documenting issue details and user information.
  • Troubleshoot hardware and software issues using diagnostic tools and online resources.
  • Perform hands-on fixes including installations, upgrades, backups, and system configurations.
  • Maintain and update help desk records, escalating issues when necessary.
  • Conduct preventative maintenance on workstations and peripherals.
  • Follow up with users to confirm resolution and satisfaction.
  • Analyze support trends and recommend improvements.
  • Create help sheets and FAQs for end users.
  • Adhere to company policies, procedures, and safety regulations.
  • Perform other duties as assigned.

What's in it for you
  • Highly Competitive Base Pay
  • FREE MEDICAL INSURANCE for our employees or the option of a highly competitive medical plan with minimal monthly employee contributions and zero deductibles.
  • 17 Days of paid and sick and vacation time annually (proration applies year one)
  • 401K retirement with up to 6% matching program
  • Tuition reimbursement programs
  • Excellent dental, vision programs, flex spending accounts, employer paid life insurance
  • Free tele-med physician services
  • Various other company employee-centric perks initiatives; discounted home/auto insurance programs, supplemental life insurance, and more.

Qualifications
  • High school diploma or GED required; associate's degree or technical training preferred.
  • 1-2 years of related experience or equivalent combination of education and training.
  • Proficiency in Microsoft Office (Word, Excel, Outlook, Access, PowerPoint); familiarity with Outlook calendar and inbox; experience with Microsoft Office preferred.
  • Ability to work in a Windows environment.
  • Physical Requirements: Must be able to stand, crawl under desks, reach overhead, and lift or carry equipment as needed to support IT operations.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
MAPEIHP3
About Us
MAPEI is a world leader in the manufacturing of solutions of excellence for the building industry. Founded in Milan in 1937, MAPEI has more than 11,000 employees worldwide, with 100 subsidiaries in 57 countries and 86 manufacturing plants in 35 nations. Working for MAPEI
Our products are sold in residential and commercial channels, including national retail organizations. Some of our products include mortars, grouts, adhesives, concrete restorations products and various types of concrete and cement admixtures. We are extremely focused on green and sustainability initiatives, currently channeling 70% of our research work done into the development of sustainable products.
CRPA Notice. If you are a California resident, and would like to learn more about what categories of personal information we collect when you apply for this job, and how we may use that information, please read our CRPA Job Applicant Notice at Collection, click here.

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