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It Helpdesk Trainee information

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$12

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How much do it helpdesk trainee jobs pay per hour?

As of Jul 5, 2026, the average hourly pay for it helpdesk trainee in Boca Raton, FL is $21.97, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $24.62 per hour, depending on experience, location, and employer.

What is an IT Helpdesk Trainee job?

An IT Helpdesk Trainee is an entry-level role responsible for assisting users with technical issues, troubleshooting IT problems, and providing support for hardware, software, and network-related queries. They work under the guidance of senior IT staff to learn about system administration, ticket management, and customer service. This role helps trainees develop technical skills and gain hands-on experience in IT support. Over time, they may progress to higher-level IT support or system administration roles.

What are the key skills and qualifications needed to thrive in the It Helpdesk Trainee position, and why are they important?

To thrive as an IT Helpdesk Trainee, you need a basic understanding of computer hardware, software, and troubleshooting, often supported by an associate degree or relevant coursework. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and basic network protocols is commonly expected; certifications such as CompTIA A+ can be beneficial. Strong communication, patience, and problem-solving abilities are crucial soft skills for effectively supporting end-users. These skills ensure prompt, accurate technical assistance and a positive experience for both users and the IT team.

What are the typical daily responsibilities of an IT Helpdesk Trainee?

As an IT Helpdesk Trainee, your daily responsibilities often include responding to user requests via phone, email, or chat, diagnosing basic technical issues, and escalating more complex problems to senior technicians. You may also help with tasks such as setting up new user accounts, installing software updates, and documenting solutions in a knowledge base. Collaboration is key, as you'll regularly interact with other IT staff to resolve issues and learn on the job. This hands-on experience provides a solid foundation for advancing in IT support roles.

What are the most commonly searched types of It Helpdesk jobs in Boca Raton, FL? The most popular types of It Helpdesk jobs in Boca Raton, FL are:
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It Helpdesk Trainee jobs near you
Infographic showing various It Helpdesk Trainee job openings in Boca Raton, FL as of June 2026, with employment types broken down into 10% Full Time, and 90% Part Time. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $45,696 per year, or $22 per hour.

IT Specialist

Solaris Health Holdings

Fort Lauderdale, FL • On-site

Full-time

Posted 5 days ago

Job description

Description:

GENERAL SUMMARY

The IT Specialist is responsible for providing direct service support to users for a wide variety of computing devices/peripherals as well as all IT related functions. The IT Specialist works autonomously fulfilling end user requests and resolving issues according to service and procedural standards. Typical responsibilities involve moves, adds, and changes for computer devices, access requests/set up, application support and responding to break/fix service requests. The IT Specialist is required to participate in IT related projects as directed.


ESSENTIAL JOB FUNCTION/COMPETENCIES

Responsibilities include but are not limited to:

  • Maintains computer networks between locations and/or care centers.
  • Contributes to determining hardware and software specifications.
  • Responsible for application testing and documentation of workflow.
  • Provides user support and customer service to physicians and staff to resolve software and hardware issues.
  • Responds to questions from callers and walk-ins; remotely assists physicians and staff with technology problems in offices.
  • Exhibits knowledge of fundamental operations of commonly used software, hardware, and other equipment.
  • Installs hardware and completes repairs.
  • Communicates security information to all levels of the organization.
  • Under supervision, administers information security software and controls.
  • Follows standard Help Desk operation procedures; accurately logs all Help Desk contacts using tracking software for job tickets.
  • Performs other position related duties as assigned.

CERTIFICATIONS, LICENSURES OR REGISTRY REQUIREMENTS

  • Microsoft certifications preferred.

KNOWLEDGE | SKILLS | ABILITIES

  • Working knowledge of common operating systems and software applications.
  • Adequate familiarity with equipment found in clinics.
  • Knowledgeable in Microsoft on-line services.
  • Excellent interpersonal skills and ability to work well with others.
  • Strong problem solving skills; abstract ability to visualize a problem or situation and solve it.
  • Ability to provide technical support over the phone; good phone skills, and professional demeanor.
  • Demonstrated oral and written skills.
  • Knowledge in healthcare systems operations such as EMR.
  • Complies with HIPAA regulations for patient confidentiality.
Requirements:

EDUCATION REQUIREMENTS

  • High School diploma or equivalent required. Associates Degree in Computer Science or Certificate in computer technology related field is preferred.

EXPERIENCE REQUIREMENTS

  • 5 years experience in lieu of degree or certificate. Minimum of 2 years’ experience in Information Technology.

REQUIRED TRAVEL

  • N/A

PHYSICAL DEMANDS

Carrying Weight

Frequency

1-25 lbs.

Frequent from 34% to 66%

26-50 lbs.

Occasionally from 2% to 33%

Pushing/Pulling

Frequency

1-25 lbs.

Seldom, up to 2%

100 + lbs.

Seldom, up to 2%

Lifting - Height, Weight

Frequency

Floor to Chest, 1 -25 lbs.

Occasional: from 2% to 33%

Floor to Chest, 26-50 lbs.

Seldom: up to 2%

Floor to Waist, 1-25 lbs.

Occasional: from 2% to 33%

Floor to Waist, 26-50 lbs.

Seldom: up to 2%