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It Helpdesk Trainee Jobs in Boca Raton, FL (NOW HIRING)

Consolidated Water Group,

IT Technician

Coral Springs, FL · On-site

$55K - $75K/yr

  • PTO

Information Technology Employment Type: Full-Time Job Summary Aquilex is seeking a motivated and ... Ensure all help desk tickets are assigned, updated, and resolved within established service level ...

Franklin Academy Charter Schools

IT Tech

Lake Worth, FL

$50K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Description Overview The IT Support Technician reports to the Director of School Operations and is ... helpful; demonstrates high level of interpersonal skills to handle sensitive and confidential ...

Franklin Academy Foundation

IT Tech

Lake Worth, FL · On-site

$50K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Overview The IT Support Technician reports to the Director of School Operations and is responsible ... helpful; demonstrates high level of interpersonal skills to handle sensitive and confidential ...

AppleOne

IT Technician

West Palm Beach, FL

$20/hr

  • Medical

  • Dental

  • Vision

  • Retirement

This role is a strong fit for a hands-on desktop support or help desk professional who enjoys troubleshooting technical issues, supporting end users, and providing dependable onsite IT service. The ...

Ghostpunch Games

Senior IT Administrator

Sunrise, FL

$80K - $108K/yr

The IT Help Desk role offers an exciting opportunity to engage with cutting-edge technologies within the gaming industry. The candidate will be a critical part of the team, ensuring smooth operations ...

L3Harris Technologies

IT Support Technician

Sunrise, FL

$68K - $127K/yr

  • Medical

  • Retirement

  • PTO

Respond to user-reported IT issues via helpdesk tickets, phone, or in-person, providing first-line ... wide IT projects. * Ensure adherence to IT governance, cybersecurity best practices, data ...

US Navy

Information Technology Professional

Parkland, FL

  • Medical

  • Dental

  • Vision

  • Retirement

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted • Both Overview ... and help protect Navy networks and critical systems; as an Intelligence Specialist, collect and ...

US Navy

Information Technology Professional

Hollywood, FL

  • Medical

  • Dental

  • Vision

  • Retirement

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted • Both Overview ... and help protect Navy networks and critical systems; as an Intelligence Specialist, collect and ...

US Navy

Information Technology Professional

Westlake, FL

  • Medical

  • Dental

  • Vision

  • Retirement

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted • Both Overview ... and help protect Navy networks and critical systems; as an Intelligence Specialist, collect and ...

US Navy

Information Technology Professional

Hollywood, FL

  • Medical

  • Dental

  • Vision

  • Retirement

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted • Both Overview ... and help protect Navy networks and critical systems; as an Intelligence Specialist, collect and ...

US Navy

Information Technology Professional

Haverhill, FL

  • Medical

  • Dental

  • Vision

  • Retirement

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted • Both Overview ... and help protect Navy networks and critical systems; as an Intelligence Specialist, collect and ...

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Showing results 21-40

All JobsIt Helpdesk JobsIt Helpdesk Trainee JobsIt Helpdesk Trainee Jobs in Boca Raton, FL

It Helpdesk Trainee information

See Boca Raton, FL salary details

$12

$21

$32

How much do it helpdesk trainee jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for it helpdesk trainee in Boca Raton, FL is $21.97, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $24.62 per hour, depending on experience, location, and employer.

What is an IT Helpdesk trainee?

An IT Helpdesk Trainee is an entry-level role responsible for assisting users with technical issues, troubleshooting IT problems, and providing support for hardware, software, and network-related queries. They work under the guidance of senior IT staff to learn about system administration, ticket management, and customer service. This role helps trainees develop technical skills and gain hands-on experience in IT support. Over time, they may progress to higher-level IT support or system administration roles.

What are the key skills and qualifications needed to thrive in the IT Helpdesk trainee position, and why are they important?

To thrive as an IT Helpdesk Trainee, you need a basic understanding of computer hardware, software, and troubleshooting, often supported by an associate degree or relevant coursework. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and basic network protocols is commonly expected; certifications such as CompTIA A+ can be beneficial. Strong communication, patience, and problem-solving abilities are crucial soft skills for effectively supporting end-users. These skills ensure prompt, accurate technical assistance and a positive experience for both users and the IT team.

What are the typical daily responsibilities of an IT Helpdesk trainee?

As an IT Helpdesk Trainee, your daily responsibilities often include responding to user requests via phone, email, or chat, diagnosing basic technical issues, and escalating more complex problems to senior technicians. You may also help with tasks such as setting up new user accounts, installing software updates, and documenting solutions in a knowledge base. Collaboration is key, as you'll regularly interact with other IT staff to resolve issues and learn on the job. This hands-on experience provides a solid foundation for advancing in IT support roles.

What are the most commonly searched types of It Helpdesk jobs in Boca Raton, FL?

The most popular types of It Helpdesk jobs in Boca Raton, FL are:

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For It Helpdesk Trainee jobs in Boca Raton, FL, the most frequently searched job titles are:

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Cities near Boca Raton, FL with the most It Helpdesk Trainee job openings:

It Helpdesk Trainee jobs near you
Infographic showing various It Helpdesk Trainee job openings in Boca Raton, FL as of June 2026, with employment types broken down into 10% Full Time, and 90% Part Time. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $45,696 per year, or $22 per hour.

IT Technician

Consolidated Water Group,

Coral Springs, FL • On-site

$55K - $75K/yr

Full-time

PTO

Re-posted 18 days ago

Job description

IT Technician
Location: Coral Springs - South Florida
Department: Information Technology
Employment Type: Full-Time
Job Summary
Aquilex is seeking a motivated and customer-focused IT Technician to join our Information Technology team in South Florida. The ideal candidate will provide Level 1 and Level 2 technical support to onsite and remote users, maintain desktop and mobile technologies, troubleshoot hardware and software issues, and assist with IT infrastructure and security initiatives.
This position requires excellent technical knowledge, strong problem-solving skills, and a commitment to delivering exceptional customer service while ensuring timely resolution of help desk requests.
Essential Responsibilities
  • Provide Level 1 and Level 2 technical support to local and remote users.
  • Install, configure, troubleshoot, and support desktop and laptop hardware, Windows operating systems, and Microsoft Office applications.
  • Create, manage, and maintain user accounts in Active Directory and Microsoft 365.
  • Support and administer Active Directory, Group Policies, and other Windows infrastructure services.
  • Diagnose hardware, software, networking, and system issues through root cause analysis.
  • Maintain and support endpoint security solutions, including virus and malware detection and remediation.
  • Configure, upgrade, deploy, and maintain workstations, laptops, mobile devices, printers, IP phones, and related equipment.
  • Package, ship, receive, and inventory IT equipment.
  • Monitor and maintain backup jobs and resolve backup-related issues.
  • Ensure all help desk tickets are assigned, updated, and resolved within established service level agreements (SLAs).
  • Provide Microsoft Office and general computer training to employees as needed.
  • Support IT infrastructure projects and departmental initiatives.
  • Travel to company office locations throughout South Florida as required.
  • Document troubleshooting steps, solutions, and procedures for future reference.
Qualifications Required
  • 2+ years of experience supporting Windows desktop and laptop environments.
  • Experience providing Help Desk support for onsite and remote users.
  • Experience managing user accounts in Active Directory and Microsoft 365.
  • Working knowledge of:
    • Windows Active Directory
    • Group Policies
    • TCP/IP networking
    • Windows operating systems
  • Experience with endpoint protection, antivirus, and malware removal.
  • Strong troubleshooting and analytical skills.
  • Excellent customer service and communication skills.
  • Ability to prioritize multiple support requests in a fast-paced environment.
  • Valid driver's license and ability to travel between office locations.
Preferred
  • Microsoft certifications such as:
    • Microsoft Certified Solutions Associate (MCSA)
    • Microsoft Certified Desktop Support Technician (MCDST)
  • Experience supporting backup systems.
  • Experience with mobile device deployment and management.
Technical Skills
  • Microsoft Windows 10/11
  • Microsoft Office 365
  • Active Directory
  • Group Policy
  • TCP/IP Networking
  • Endpoint Security
  • Desktop & Laptop Hardware
  • Mobile Device Support
  • Help Desk Ticketing Systems
  • Hardware Deployment & Asset Management
Support Responsibilities
This role primarily supports:
  • Tier 1: Basic Help Desk support, troubleshooting, password resets, software installations, hardware support, and service requests.
  • Tier 2: Advanced troubleshooting, root cause analysis, infrastructure support, Active Directory administration, Group Policy management, networking issues, and escalated incidents.
The IT Technician will escalate complex issues to Tier 3 support or external vendors when necessary and document resolutions for future reference.
We offer a competitive compensation package that includes Paid Time Off (PTO) and Benefits Package.

Aquilex is a Drug-Free Workplace and an Equal Opportunity Employer.