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Senior Help Desk Technician Jobs in Boca Raton, FL

GiaSpace Inc

Help Desk Technician

Fort Lauderdale, FL

$19 - $25.75/hr

Instead, here are the skillsets we're actively looking for with our next Help Desk Technician (III): * Windows Server, Troubleshooting and Repair * Network Component Installation, Diagnostics * DHCP ...

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IT Help Desk Technician

West Palm Beach, FL · On-site

$24 - $28/hr

Position: IT Help Desk Technician Reports to: IT Manager / Director of IT Location: West Palm Beach, FL (on-site) at 1700 Palm Beach Lakes Blvd, Ste 900, West Palm Beach, FL 33401 Status: Full-time, ...

NCCI

Help Desk Analyst

Boca Raton, FL · On-site

$19 - $26/hr

HOURLY JOB OVERVIEW: At NCCI, we're looking for a Help Desk Analyst to provide first-level ... Zach Wierzba Sr Talent Acquisition Specialist zach_wierzba@ncci.com EQUAL EMPLOYMENT OPPORTUNITY:

NCCI

Help Desk Analyst

Boca Raton, FL · Hybrid

$19.50 - $26.50/hr

HOURLY JOB OVERVIEW: At NCCI, we're looking for a Help Desk Analyst to provide first-level ... Zach Wierzba Sr Talent Acquisition Specialist zach_wierzba@ncci.com EQUAL EMPLOYMENT OPPORTUNITY:

Sage Dental

Service Desk Technician

Boca Raton, FL · On-site

Overview Sage Dental Management is looking for a Help Desk Support Technician to join our growing team in Boca Raton, FL! This position will provide technical assistance to computer system users and ...

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Senior Help Desk Technician information

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$12

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$32

How much do senior help desk technician jobs pay per hour?

As of May 28, 2026, the average hourly pay for senior help desk technician in Boca Raton, FL is $21.97, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $24.62 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Senior Help Desk Technician, and why are they important?

To thrive as a Senior Help Desk Technician, you need advanced troubleshooting skills, strong knowledge of operating systems and networks, and typically an associate's or bachelor's degree in IT or a related field. Familiarity with ticketing systems (like ServiceNow), remote desktop tools, and certifications such as CompTIA A+ or Microsoft Certified are commonly required. Excellent communication, patience, and leadership abilities help you resolve issues efficiently and mentor junior staff. These skills are critical for minimizing downtime, ensuring user satisfaction, and maintaining smooth IT operations.

How does a Senior Help Desk Technician typically balance hands-on technical troubleshooting with mentoring junior team members?

A Senior Help Desk Technician is often responsible for resolving complex technical issues while also supporting the growth of junior technicians. This involves dividing time between handling advanced support tickets, documenting solutions, and providing guidance or training to less experienced staff. Senior technicians are frequently consulted for escalations and are expected to set best practices, fostering a collaborative environment where knowledge sharing is encouraged. This dual focus not only ensures high-quality service but also helps develop a strong, skilled help desk team.

What are Senior Help Desk Technicians?

Senior Help Desk Technicians are experienced IT professionals who provide advanced technical support and troubleshooting for computer systems, software, and network issues within an organization. They handle complex technical problems that junior staff may not be able to resolve, mentor and train help desk team members, and often work closely with other IT departments to ensure efficient problem resolution. Senior Help Desk Technicians also play a role in documenting solutions, maintaining knowledge bases, and ensuring high levels of customer satisfaction.

What is the best remote job for seniors?

A Senior Help Desk Technician can work remotely by providing technical support, troubleshooting hardware and software issues, and assisting users via phone, email, or remote access tools. This role often requires strong communication skills, basic certifications like CompTIA A+, and the ability to work independently in a flexible schedule.

What is the difference between Senior Help Desk Technician vs Help Desk Technician?

AspectSenior Help Desk TechnicianHelp Desk Technician
CertificationsCompTIA A+, Network+; ITILCompTIA A+; basic certifications
Work EnvironmentAdvanced support, troubleshooting, mentoringFirst-level support, ticket resolution
ResponsibilitiesComplex issues, team support, trainingBasic troubleshooting, user assistance

The Senior Help Desk Technician typically handles more complex issues, provides mentorship, and has advanced certifications. In contrast, the Help Desk Technician focuses on basic user support and ticket resolution. The senior role requires more experience and technical knowledge, making it suitable for those seeking growth in IT support roles.

What are the most commonly searched types of Help Desk Technician jobs in Boca Raton, FL? The most popular types of Help Desk Technician jobs in Boca Raton, FL are:
What are popular job titles related to Senior Help Desk Technician jobs in Boca Raton, FL? For Senior Help Desk Technician jobs in Boca Raton, FL, the most frequently searched job titles are:
What job categories do people searching Senior Help Desk Technician jobs in Boca Raton, FL look for? The top searched job categories for Senior Help Desk Technician jobs in Boca Raton, FL are:
What cities near Boca Raton, FL are hiring for Senior Help Desk Technician jobs? Cities near Boca Raton, FL with the most Senior Help Desk Technician job openings:
Senior Help Desk Technician jobs near you
Help Desk Technician

Help Desk Technician

GiaSpace Inc

Fort Lauderdale, FL

$19 - $25.75/hr

Full-time

Retirement

Posted 24 days ago

Job description

The days of reading old, boring IT Technician Job Ads are over. We just gotta' ask...

  • Tired of being treated like just a "geek?"
  • Feel like your career is stuck in "rinse and repeat" mode?
  • Are you fed up with poor pay for being a really good tech?

Well, you're reading this; that's good. That means, you're ready for a change. So are we.

We are GiaSpace, an enterprise services company that feeds the technology demands and network needs of small and medium sized businesses in the South Florida Market. Each of us make up a brilliant team of dedicated intellectuals, some are great at Sales & Marketing, and others are great at Technology & Network infrastructures. Every role, serving an absolute purpose.


That's where you come in... Keep reading, it gets better.

We don't want a tech that just knows computers, because we could find that really easily. Instead, here are the skillsets we're actively looking for with our next Help Desk Technician (III):

  • Windows Server, Troubleshooting and Repair
  • Network Component Installation, Diagnostics
  • DHCP and DNS Working Experience, Diagnostics
  • VPN Configuration, Setup and Implementations
  • Routers and Switches, Working Utility Expertise
  • Virus and Security Troubleshooting & Remedies
  • Proficient Capacity to Serve People, and Problems
  • Working Ability to Ask for Help, when needed
  • Identify potential band-aids or issues that need to be addressed before they become larger problems
  • Standby rotation


Now, let's talk about the Why you'd want to work here...

Yes, we have benefits. Yes, we have a 401k. In today's market, nearly everyone does. We will train you, how to utilize our proven Service Processes, and support you as a Proficient Technical resource in the field, every day. We have a competitive salary range, and it's reserved for the right candidate to learn in the interview process.


Ready for the next step? Good, here are a few final details to consider...

We do not believe that, being career-stuck is a strategy. The greatest rewards are reserved for those, who want to be more and then put in the work, to be their best version of themselves. We expect to retain the best, and that is why we are so bold about what we want - because we expect to find it. Send in your Cover Letter and Resume, to: help_desk_technician_id_BrN_g61K-tb6@giaspace.freshteam.com  and be sure to list in the Cover Letter, why this specific role fits into your Career Path. Only submissions with these articulations will be considered.

No recruiters, please.

 

Employment Type: FULL_TIME

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