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Tier 1 Helpdesk Technician Jobs in Boca Raton, FL

TGI MAIN COMPANY

Helpdesk Tier 1

Boca Raton, FL · On-site

$50K - $60K/yr

Helpdesk Tier 1 iPower Technologies, a dynamic IT corporation offering comprehensive computer and network support, is currently expanding its team. We are actively seeking a Level 1 Helpdesk Support ...

TGI MAIN COMPANY

Helpdesk Tier 2

Boca Raton, FL · On-site

$65K - $75K/yr

Helpdesk Tier 2 iPower Technologies, a dynamic IT corporation offering comprehensive computer and ... level technicians. * Promote and encourage a "one team" attitude at all levels internally and ...

The Farmer's Dog

IT Helpdesk Technician

Boca Raton, FL · On-site

We're looking for an IT Helpdesk Technician to help expand our internal IT capabilities and ensure ... One Team: We don't think of ourselves as "Acquisition Marketers", "Engineers", "Data Analysts", or ...

ChenMed, LLC

Associate IT Service Desk Technician

Miami, FL · On-site

$20.20 - $28.83/hr

Follows the Tier 1 process and documentation requirements for all tickets processed. * Provides ... Monitors helpdesk for tickets assigned to the queue and processes based on priority. * Performs ...

Action Labor and Staffing Connection

Be Seen First

IT Help Desk Technician

West Palm Beach, FL · On-site

$24 - $28/hr

Position: IT Help Desk Technician Reports to: IT Manager / Director of IT Location: West Palm Beach ... First-call resolution rate ≥ 60% on Tier 1 tickets * Average ticket response time ≤ 30 minutes ...

Govcio LLC

IT Service Technician

Oakland Park, FL · On-site

$53.04K/yr

They consult with support teams, help desks, customers and other technical staff in the resolution ... Gather analyze, and report end-user support trends. * Assist tier 1 Service Desk with answering ...

Govcio LLC

IT Service Technician

Fort Lauderdale, FL · On-site

$53.04K/yr

They consult with support teams, help desks, customers and other technical staff in the resolution ... Gather analyze, and report end-user support trends. * Assist tier 1 Service Desk with answering ...

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Tier 1 Helpdesk Technician information

See Boca Raton, FL salary details

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How much do tier 1 helpdesk technician jobs pay per hour?

As of May 28, 2026, the average hourly pay for tier 1 helpdesk technician in Boca Raton, FL is $21.97, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $24.62 per hour, depending on experience, location, and employer.

What is the difference between Tier 1 Helpdesk Technician vs Helpdesk Support Specialist?

AspectTier 1 Helpdesk TechnicianHelpdesk Support Specialist
CertificationsCompTIA A+, HDI-CSRCompTIA A+, HDI-CSR
Work EnvironmentHelpdesk call centers, IT support desksHelpdesk teams, IT support departments
Employer & IndustryIT service providers, corporate ITIT support firms, corporate IT departments

Both roles involve providing technical support, troubleshooting hardware and software issues, and assisting end-users. The main difference lies in terminology; 'Helpdesk Support Specialist' may imply a broader scope or more specialized support, but both positions typically require similar certifications and work environments.

What are popular job titles related to Tier 1 Helpdesk Technician jobs in Boca Raton, FL? For Tier 1 Helpdesk Technician jobs in Boca Raton, FL, the most frequently searched job titles are:
What job categories do people searching Tier 1 Helpdesk Technician jobs in Boca Raton, FL look for? The top searched job categories for Tier 1 Helpdesk Technician jobs in Boca Raton, FL are:
What cities near Boca Raton, FL are hiring for Tier 1 Helpdesk Technician jobs? Cities near Boca Raton, FL with the most Tier 1 Helpdesk Technician job openings:
Tier 1 Helpdesk Technician jobs near you

Helpdesk Tier 1

TGI MAIN COMPANY

Boca Raton, FL • On-site

$50K - $60K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 14 days ago

Job description

Job Title: Helpdesk Tier 1

iPower Technologies, a dynamic IT corporation offering comprehensive computer and network support, is currently expanding its team. We are actively seeking a Level 1 Helpdesk Support Professional for an immediate opening, focusing on delivering remote client support over the phone.

The ideal candidate will possess relevant experience in a high-paced Business IT Support Environment. A positive attitude, strong customer service orientation, and the ability to effectively follow through on customer requests and support issues are essential. Demonstrating exemplary work ethic, consistent performance, reliability, and punctuality are our top priorities.

Candidates should exhibit strong organizational skills, the capacity to prioritize multiple tasks, and the ability to thrive under pressure and tight deadlines. Flexibility in scheduling is required to accommodate project deadlines, urgent issues, and after-hour maintenance calls. Detail-oriented individuals who understand the significance of proper documentation and time logging in a professional services environment will excel in this role.

*If you have less than 2 years of IT experience, please refrain from submitting your resume*

Responsibilities:

  • Proficiency in Ticketing Systems and Monitoring Software is advantageous.
  • Handling Managed Solutions from various providers.
  • Competency in Computer Hardware.
  • Troubleshooting Software Issues.
  • Installation, configuration, and troubleshooting of Network/Local Printers, scanners, and other peripherals.
  • Strong background in Windows 10/11.
  • Exposure to Office 365.
  • Desktop support expertise, particularly in resolving issues with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
  • Installation and management of software, including updates and tools.
  • Providing customer service support over the phone.
  • Remote support knowledge.
  • Networking and troubleshooting proficiency.
  • Knowledge of Windows and Servers, Active Directory, Exchange On-Prem or Office 365.
  • General understanding of IT Support client handling and various customer service scenarios.
  • Setting up mobile devices from different vendors with diverse requirements.
  • Responsibilities and duties may evolve and be reassigned based on company priorities and business requirements.
  • Successful candidates will possess excellent communication skills, the ability to thrive under pressure and deadlines, and adept handling of complex customer situations.

Requirements:

  • Excellent written and verbal communication skills.
  • Strong troubleshooting abilities and the capacity to follow instructions.
  • Proficient documentation skills, including the creation of standard operating procedures.
  • Ability to handle multiple priorities and respond urgently to situations requiring quick resolutions.
  • Professional demeanor.
  • Strong service orientation.

Job Type: Full-time

Salary: $50,000.00 - $60,000.00 per year

Benefits: Dental insurance, Health insurance, Vision Insurance, PTO, and 401(k)

Schedule: Monday to Friday

Work Location: In-person (6111 Broken Sound Pkwy NW Ste 170, Boca Raton, FL 33487)

EEO Statement   

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

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