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Online Helpdesk Jobs in Boca Raton, FL (NOW HIRING)

Mapei

IT Helpdesk Technician

Deerfield Beach, FL · On-site

As a Help Desk Technician, you will support smooth IT operations by resolving technical issues and ... Troubleshoot hardware and software issues using diagnostic tools and online resources. * Perform ...

Learner Education

Online Biology Tutor

Palm Beach, FL · Remote

$25/hr

Set Your Own Schedule Pay: $25.00/hr About Learner Education Learner Education is on a mission to help students reach their full academic potential through personalized 1 to 1 online tutoring. We ...

Learner Education

Online Biology Tutor

Palm Beach, FL · Remote

$25/hr

Set Your Own Schedule Pay: $25.00/hr About Learner Education Learner Education is on a mission to help students reach their full academic potential through personalized 1 to 1 online tutoring. We ...

Learner Education

Online Biology Tutor

Kirkland, WA · On-site +1

$25/hr

Set Your Own Schedule Pay: $25.00/hr About Learner Education Learner Education is on a mission to help students reach their full academic potential through personalized 1 to 1 online tutoring. We ...

Varsity Tutors

Social Networking Tutor

Miramar, FL · Remote

$18 - $40/hr

... helping you save prep time and focus on impactful teaching. * We handle the logistics--you just ... Ability to explain platform algorithms, engagement strategies, and online reputation management ...

Varsity Tutors

Social Networking Tutor

Cooper City, FL · Remote

$18 - $40/hr

... helping you save prep time and focus on impactful teaching. * We handle the logistics--you just ... Ability to explain platform algorithms, engagement strategies, and online reputation management ...

Town of Davie

Engineering Inspector

Davie, FL · On-site

$66K - $73K/yr

Supplemental Information For assistance with your online applicant account, use the online Help Guide or contact the Applicants Support Line at 855-524-5627 or Email: support@governmentjobs.com.

Varsity Tutors

Social Networking Tutor

Sunrise, FL · Remote

$18 - $40/hr

... helping you save prep time and focus on impactful teaching. * We handle the logistics--you just ... Ability to explain platform algorithms, engagement strategies, and online reputation management ...

Varsity Tutors

Social Networking Tutor

Fort Lauderdale, FL · Remote

$18 - $40/hr

... helping you save prep time and focus on impactful teaching. * We handle the logistics--you just ... Ability to explain platform algorithms, engagement strategies, and online reputation management ...

Town of Davie, FL

Engineering Inspector

Davie, FL · On-site

$66K - $73K/yr

Supplemental Information For assistance with your online applicant account, use the online Help Guide or contact the Applicants Support Line at 855-524-5627 or Email: support@governmentjobs.com.

Varsity Tutors

PSAT Tutor

Miramar, FL · Remote

$18 - $40/hr

... online PSAT tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... Requires minimum PSAT score of 1390 and proven track record of helping students achieve significant ...

Varsity Tutors

PSAT Tutor

Sunrise, FL · Remote

$18 - $40/hr

... online PSAT tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... Requires minimum PSAT score of 1390 and proven track record of helping students achieve significant ...

Varsity Tutors

PSAT Tutor

Cooper City, FL · Remote

$18 - $40/hr

... online PSAT tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... Requires minimum PSAT score of 1390 and proven track record of helping students achieve significant ...

Varsity Tutors

PSAT Tutor

Fort Lauderdale, FL · Remote

$18 - $40/hr

... online PSAT tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... Requires minimum PSAT score of 1390 and proven track record of helping students achieve significant ...

Varsity Tutors

Wordpress Tutor

Sunrise, FL · Remote

$18 - $40/hr

... online Wordpress tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... helping you save prep time and focus on impactful teaching. * We handle the logistics--you just ...

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All JobsOnline Helpdesk JobsOnline Helpdesk Jobs in Boca Raton, FL

Online Helpdesk information

See Boca Raton, FL salary details

$12

$21

$32

How much do online helpdesk jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for online helpdesk in Boca Raton, FL is $21.97, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $24.62 per hour, depending on experience, location, and employer.

What is an online helpdesk?

An Online Helpdesk job involves providing technical or customer support remotely via chat, email, or phone. Responsibilities typically include troubleshooting issues, assisting users with software or system problems, and guiding them through solutions. Helpdesk agents may also document inquiries, escalate complex problems, and ensure a smooth user experience. Strong communication and problem-solving skills are essential for this role.

What does an online helpdesk do?

A typical day for an Online Helpdesk professional involves responding to user inquiries via email, chat, or ticketing systems, diagnosing technical issues, and guiding users through solutions. You may also escalate more complex problems to higher-level IT staff or collaborate with other departments to resolve widespread issues. Regular tasks include documenting solutions, updating knowledge base articles, and following up to ensure user satisfaction. This role often requires prioritizing incoming requests and managing time effectively in a fast-paced, team-oriented environment.

Can you work an online helpdesk remotely?

Yes, online helpdesk roles are often performed remotely, requiring skills in customer support, troubleshooting, and familiarity with helpdesk software. Many companies offer remote positions with flexible schedules, and a reliable internet connection is essential.

What are the key skills and qualifications needed to thrive in the online helpdesk position?

To thrive as an Online Helpdesk professional, you need strong problem-solving skills, technical troubleshooting abilities, and a solid understanding of computer systems, often supported by a relevant degree or IT certifications such as CompTIA A+ or ITIL. Familiarity with helpdesk ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service skills allow you to efficiently assist users and resolve issues. These skills are critical for quickly diagnosing problems, maintaining high user satisfaction, and supporting seamless business operations.

What are the most commonly searched types of Helpdesk jobs in Boca Raton, FL? The most popular types of Helpdesk jobs in Boca Raton, FL are:
What are popular job titles related to Online Helpdesk jobs in Boca Raton, FL? For Online Helpdesk jobs in Boca Raton, FL, the most frequently searched job titles are:
What job categories do people searching Online Helpdesk jobs in Boca Raton, FL look for? The top searched job categories for Online Helpdesk jobs in Boca Raton, FL are:
What cities near Boca Raton, FL are hiring for Online Helpdesk jobs? Cities near Boca Raton, FL with the most Online Helpdesk job openings:
Online Helpdesk jobs near you
Infographic showing various Online Helpdesk job openings in Boca Raton, FL as of August 2026, with employment types broken down into 62% Full Time, 34% Part Time, 1% Temporary, and 3% Contract. Highlights an 80% Physical, 1% Hybrid, and 19% Remote job distribution, with an average salary of $45,696 per year, or $22 per hour.

Online Technology Specialist

Palm Beach State College

Lake Worth, FL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 14 days ago

Palm Beach State College rating

8.4

Company rating: 8.4 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

95th of 616 rated colleges and universities

Job description

Join our team!
What We Offer
At Palm Beach State College, you will discover a place where ideas come to life and the heartbeat of a county begins. By joining us, you will be exposed to professionals from across the U.S. and abroad who are the strivers, reinventors, explorers, and influencers dedicated to developing talent that fills the most needed workforce roles. As the Panthers, we embrace a community of belonging, caring, and connection for our students and employees. We seek creative individuals to help PBSC fulfill its mission of inspiring hope, advancing skills, and transforming lives.
About this role
Under general direction, responsible for and performing a variety of complex and technical tasks related to learning technology applications administration, online student support, and user operational duties in support of academic application systems. Serves as the primary contact for resolving faculty and student learning technology issues, including but not limited to Online Learning Management platforms, and related online support systems.
What a day of an Online Technology Specialist looks like:
  • Provides support to faculty and students using Online Learning Management platforms, web portals, instructional technologies, academic media technologies, and related online learning support systems.
  • Maintains, modifies, customizes, upgrades, and troubleshoots assigned academic application systems and technologies to meet user needs and ensure availability and access to various applications and instructional technologies.
  • Maintains online course management system, knowledge base, video repository, technical how-to resources, and other key Online support platforms.
  • Provides assistance to faculty in identifying at-risk online students and provides assistance to these students with additional course orientation, assistance referrals, and other support services.
  • Supports the operation, scheduling, coordination, and use of the TV Production and Podcast Studio for online learning, instructional media, faculty lecture recording, course media development, student media projects, and related academic activities.
  • Facilitates and supports live student technology webinars, course orientations, Canvas walkthroughs, technology readiness sessions, and live question-and-answer support related to online learning technologies.
  • Maintains both professional and technical knowledge by attending educational workshops and pursuing related professional development opportunities.
  • Performs other job-related duties as assigned.

We'd love to hear from you if you have the following:
Education and Experience:
  • Associate's degree and four years of related experience; or high school diploma or GED and six years of related experience

Knowledge of:
  • Online Course Management systems (i.e., Canvas or similar)
  • Troubleshooting and resolving issues in browser-based applications and platforms
  • Principles of issue escalation and user support
  • Instructional technologies and best practices in online education
  • Basic HTML and web publishing practices
  • Microsoft Office 365 suite or similar applications

Skilled in:
  • Attention to detail while maintaining effective time and task management
  • Analyzing technical issues and identifying root causes
  • Prioritizing and managing multiple tasks and deadlines
  • Communicating with technical support and working collaboratively on cross-departmental projects
  • Creative thinking and problem solving to explore new technology, processes, and approaches
  • Managing educational tools and systems

Ability to:
  • Effectively communicate verbally and in writing on a regular basis with internal and external customers, build relationships, manage customer expectations, and take responsibility for a high level of service
  • Interact in a positive manner with diverse populations and varying education levels of students, faculty, staff, and the public
  • Clearly and concisely document technical issues, troubleshooting solutions, and system configurations
  • Learn and adapt to new technologies quickly and efficiently

Licenses, Registration, Certifications, or Special Requirements:
  • Regular physical attendance required

Preferred, but not a must:
Licenses, Registration, Certifications, or Special Requirements:
  • Completion of the Canvas Certified Technical Admin (CCTA) training

Work Environment and Physical Demand - Frequency
Lift or carry objects weighing 10 to 25 pounds. - Occasionally
Reach and grasp objects. - Daily
Sit for extended periods of time. - Daily
Stand for extended periods of time. - Occasionally
Use of video display terminal. - Daily
Use of manual dexterity and fine motor skills. - Daily
Repetitive movement of wrists, hands, fingers. - Daily
Communicate information verbally. - Daily
Communicate information in writing. - Daily
Receive and understand information through oral and written communication. - Daily
Proofread and check documents for accuracy. - Daily
Operate a motor vehicle. - Occasionally
Work a fluctuating work schedule. - Occasionally
This job description is intended to be generic in nature and describe the essential functions of the job. It is not an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities, and overtime eligibility may vary based on the specific tasks assigned to the position.
The minimum base pay for this position starts at $23.51 per hour; however, the offer may vary based on the candidate's education and experience.
Certain service members and veterans, and the spouses and family members of such service members and veterans, receive preference and priority. Certain service members may be eligible to receive waivers for postsecondary educational requirements, in the employment by the state and its political subdivisions and are encouraged to apply for the positions being filled.
This position is open until filled with a first initial review on July 8, 2026.
Wait, there is more!
  • Culture: Be part of an inclusive, Panther First environment where every role has a purpose, and employees have a sense of belonging.
  • Education Benefits: Tuition fee waiver at PBSC, tuition reimbursement, degree recognition award, educational leave, and more. Public Service Loan Forgiveness institution.
  • Health and Wellness: Medical, dental, vision, disability, life insurance, parental leave, and more.
  • Generous Time Off: Vacation, sick leave, holidays, and spring and winter breaks offering additional paid time off.
  • Panther Perks: Potential remote or hybrid opportunities, wellness programs, and apps related to stress management, nutrition, meditation, and more.
  • Professional Development: Leadership programs, professional learning workshops, and more.
  • Retirement Investments: State retirement plan options and voluntary 403(b) and 457 plans.
READY TO APPLY? Here's your application preparation!
Please review the following information to apply for a position at Palm Beach State College:
  • Carefully review the minimum qualifications advertised for the available position, as only applicants meeting the minimum requirements will be considered.
  • Background Check/ Drug Screen may be required based on the specific requirements of the position for which the application is being submitted. Employment is contingent upon passing a drug test and completing a criminal background investigation.
  • An essential goal of the Office of Human Resources is to respond to all applicants once a selection is made. Please take notice of the position closing date advertised. Whenever positions are filled, the Office of Human Resources responds to all applicants who have submitted applications.
  • The College conducts its employment activity within the State of Florida except for occasional brief and temporary pre-approved periods related to college travel.

Application Deadline
This position is open until filled

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