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Help Desk Jobs in Boca Raton, FL (NOW HIRING)

NCCI

Help Desk Analyst

Boca Raton, FL · On-site

$19 - $26/hr

At NCCI, we're looking for a Help Desk Analyst to provide first-level technical support to internal users for NCCI computer systems and related equipment/services. You'll respond to incidents ...

NCCI

Help Desk Analyst

Boca Raton, FL · Hybrid

$19.50 - $26.50/hr

At NCCI, we're looking for a Help Desk Analyst to provide first-level technical support to internal users for NCCI computer systems and related equipment/services. You'll respond to incidents ...

GiaSpace Inc

Help Desk Technician

Fort Lauderdale, FL · On-site

$19 - $25.75/hr

Instead, here are the skillsets we're actively looking for with our next Help Desk Technician (III): * Windows Server, Troubleshooting and Repair * Network Component Installation, Diagnostics * DHCP ...

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IT Help Desk Technician

West Palm Beach, FL · On-site

$24 - $28/hr

Position: IT Help Desk Technician Reports to: IT Manager / Director of IT Location: West Palm Beach, FL (on-site) at 1700 Palm Beach Lakes Blvd, Ste 900, West Palm Beach, FL 33401 Status: Full-time, ...

Stefanini

Help Desk Specialist

Weston, FL · On-site

Company Description Stefanini is a global IT services company with over 88 offices in 39 countries across the Americas, Europe, Africa, Australia, and Asia in 35 languages. Since 1987, Stefanini has ...

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How much do help desk jobs pay per hour?

As of May 28, 2026, the average hourly pay for help desk in Boca Raton, FL is $21.97, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $24.62 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What are some common challenges faced by Help Desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What are Help Desk jobs?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

More about Help Desk jobs
What are the most commonly searched types of Help Desk jobs in Boca Raton, FL? The most popular types of Help Desk jobs in Boca Raton, FL are:
What are popular job titles related to Help Desk jobs in Boca Raton, FL? For Help Desk jobs in Boca Raton, FL, the most frequently searched job titles are:
What job categories do people searching Help Desk jobs in Boca Raton, FL look for? The top searched job categories for Help Desk jobs in Boca Raton, FL are:
What cities near Boca Raton, FL are hiring for Help Desk jobs? Cities near Boca Raton, FL with the most Help Desk job openings:
Help Desk jobs near you
Help Desk Analyst

Help Desk Analyst

NCCI

Boca Raton, FL • On-site

$19 - $26/hr

Other

Posted 10 days ago

Job description

WHO WE ARE:
Since 1923, NCCI has been committed to fostering a healthy workers compensation system. We are the nation's trusted source for accurate, objective workers compensation information. At NCCI, we recognize that our employees are the reason our legacy endures today. We're motivated by the opportunity to do challenging and interesting work, and our Total Rewards package attracts top talent. Our employees care about each other, and the communities in which they live and work. Our values of integrity, respect, quality and excellence, responsibility, and commitment guide our success.
WHAT WE BELIEVE:
We come from diverse backgrounds, so our commitment to inclusion is what brings us together to work as one.
  • We respect each other and value our differences
  • We can be authentic and feel like we belong
  • We promote equity in our organization and our community

TEAM: INFORMATION TECHNOLOGY
PAY TYPE: HOURLY
JOB OVERVIEW:
At NCCI, we're looking for a Help Desk Analyst to provide first-level technical support to internal users for NCCI computer systems and related equipment/services. You'll respond to incidents/requests reported via phone calls, emails, and dashboards, diagnose the incidents/requests, provide immediate solutions, and, if necessary, escalate to the appropriate staff.
Additionally, you'll support system availability by documenting issues, communicating to impacted users, escalating to support teams, coordinating troubleshooting, and pursuing root cause analysis. Our Help Desk Analysts are the NCCI users' advocates and are an integral part of ensuring customer satisfaction.
WORK LOCATION:
This position will work in a flexible-hybrid environment. The selected candidate must live locally within a commutable distance to our Boca Raton, FL headquarters.
NOTE: NCCI will not sponsor applicants for work visas.
WHAT YOU'LL DO:
  • Respond to end-user requests by logging, diagnosing, and resolving/escalating incidents in the ticketing system
  • Keep current with software/hardware deployments and configurations, infrastructure, and application development activities to provide effective support and timely correlation of incidents
  • Monitor open call tickets to ensure appropriate closure of incident, problem, or service-related calls within Service Level Agreements (SLAs)

WHAT IT TAKES:
  • High School Diploma/GED
  • 2+ years related experience in technical support work in a call center environment related to the diagnosis and problem resolution of computer hardware and software
  • Working knowledge in technical areas such as: computer hardware, operating systems, unified communications, Microsoft 365, common desktop software tools (remote assistance, etc.), mobile devices, call center and incident management systems
  • Professional verbal and written communication skills to convey information clearly and concisely
  • Ability to communicate technical concepts in a non-technical manner while maintaining a friendly and customer focused attitude
  • Critical thinking in assessing situations to identify themes, propose improvements/solutions to maintain optimal processes and Help Desk Services

PREFERRED SKILLS & EXPERIENCES:
  • Bachelor's Degree or technical trade school
  • Certification in any of the following: Help Desk Professional, HDI Support Center Analyst, Comptia A+, additional Comptia Certifications, Computer Programming languages

WHAT'S IN IT FOR YOU:
  • Work for the leader in workers compensation information providing data, insights, and tools for almost 1,000 insurance companies with over 100 years of experience
  • Competitive base salary plus a targeted annual performance bonus
  • Wonderful team of dynamic people to work with who are fun, caring, and friendly
  • Positive work environment and culture, which celebrates success and honors each other's contributions to the team
  • Fantastic benefits package

WHO TO CONTACT:
Zach Wierzba
Sr Talent Acquisition Specialist
zach_wierzba@ncci.com
EQUAL EMPLOYMENT OPPORTUNITY:
NCCI Holdings, Inc. is an Equal Opportunity Employer. It is our policy to provide equal opportunities to our employees (for example, in hiring, promotions, training) and to all job applicants, and to maintain a work environment free of discrimination on the basis of race, creed, color, national origin, marital and veteran status, gender, age, status as a qualified individual with a disability, religion, sexual orientation and gender identity or expression, genetic information, or any other basis prohibited by law. This policy applies to all employees and job applicants for employment.
We require a drug screen and background check. Smoke-free environment.
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About NCCI

Sourced by ZipRecruiter

Industry

Insurance services

Company size

501 - 1,000 Employees

Headquarters location

Boca Raton, FL, US

Year founded

1923

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