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Help Desk Jobs in Boca Raton, FL (NOW HIRING)

GiaSpace Inc

Help Desk Technician

Fort Lauderdale, FL · On-site

$19 - $25.75/hr

Instead, here are the skillsets we're actively looking for with our next Help Desk Technician (III): * Windows Server, Troubleshooting and Repair * Network Component Installation, Diagnostics * DHCP ...

Stefanini

Help Desk Specialist

Weston, FL · On-site

Company Description Stefanini is a global IT services company with over 88 offices in 39 countries across the Americas, Europe, Africa, Australia, and Asia in 35 languages. Since 1987, Stefanini has ...

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All JobsHelp Desk JobsHelp Desk Jobs in Boca Raton, FL

Help Desk information

See Boca Raton, FL salary details

$11

$21

$31

How much do help desk jobs pay per hour?

As of Jul 12, 2026, the average hourly pay for help desk in Boca Raton, FL is $21.52, according to ZipRecruiter salary data. Most workers in this role earn between $17.88 and $24.13 per hour, depending on experience, location, and employer.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting, but Help Desk professionals are still essential for complex issues, customer service, and system management. AI tools can augment help desk roles by improving efficiency, but they do not fully replace the need for human expertise and problem-solving skills in IT support. Help Desk jobs often require communication skills, technical knowledge, and certifications like CompTIA A+ or ITIL.

How much does help desk pay?

Help desk technician salaries typically range from $35,000 to $55,000 annually, depending on experience, certifications, and the complexity of support provided. Entry-level positions may start lower, while experienced technicians with certifications like CompTIA A+ or ITIL can earn higher wages.

What are some common challenges faced by Help Desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What are the key skills and qualifications needed to thrive as a Help Desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What jobs pay 4000 a week without a degree?

Help desk roles typically do not pay $4,000 a week without a degree; they usually offer lower wages. High-paying jobs that can reach this level without a degree often involve sales, real estate, or skilled trades like plumbing or electrical work, which rely on experience and certifications rather than formal education. These roles may require specialized skills, licenses, or certifications but can offer substantial weekly earnings based on performance and workload.

What are Help Desk jobs?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What does a help desk job do?

A help desk job involves providing technical support and assistance to users experiencing hardware, software, or network issues. Help desk technicians troubleshoot problems, answer questions, and often use ticketing systems to track and resolve issues efficiently.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

More about Help Desk jobs
What are the most commonly searched types of Help Desk jobs in Boca Raton, FL? The most popular types of Help Desk jobs in Boca Raton, FL are:
What are popular job titles related to Help Desk jobs in Boca Raton, FL? For Help Desk jobs in Boca Raton, FL, the most frequently searched job titles are:
What job categories do people searching Help Desk jobs in Boca Raton, FL look for? The top searched job categories for Help Desk jobs in Boca Raton, FL are:
What cities near Boca Raton, FL are hiring for Help Desk jobs? Cities near Boca Raton, FL with the most Help Desk job openings:
Help Desk jobs near you
Infographic showing various Help Desk job openings in Boca Raton, FL as of July 2026, with employment types broken down into 81% Full Time, 17% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $44,761 per year, or $21.5 per hour.
Help Desk Technician

Help Desk Technician

JRM Construction Management

Boca Raton, FL • On-site

$18.75 - $25.50/hr

Full-time

Posted 7 days ago

Job description

Job Summary:
JRM Construction Management is a leading General Contracting and Construction Management Firm with a commitment to quality services. The Help Desk Technician I role involves providing Tier 1 technical support to employees, including troubleshooting, device setup, and account administration, while ensuring accurate ticket documentation and escalation of unresolved issues.
Responsibilities:
• Serve as the first point of contact via phone, email, walk-up, or ticketing system; triage, resolve, and/or route incidents and requests.
• Install and configure end-user hardware and peripherals (desktops/laptops, monitors, printers, headsets, VoIP handsets) and apply approved firmware/driver updates.
• Support Windows 10/11, Microsoft 365 apps, and common line-of-business applications per the knowledge base.
• Perform account administration in Active Directory/Azure AD (password resets, unlocks, group membership updates) and basic Microsoft 365 tasks (mailbox, license assignment per standard operating procedure).
• Execute standardized onboarding/offboarding checklists (devices, accounts, MFA, mailbox/OneDrive access, distribution lists).
• Maintain meticulous ticket documentation (troubleshooting steps, resolution, user comms) and close tickets in compliance with SLAs and categorization standards.
• Manage and track end-user assets; assist with periodic inventories and device lifecycle processes.
• Coordinate vendor support when issues cannot be resolved in-house; provide clear case notes/logs.
• Travel to local offices/job sites as needed; support occasional off-hours maintenance windows with prior notice.
• Shadow Tier 2 on advanced issues, imaging/MDM tasks, and site cutovers.
• Contribute KB articles and improve runbooks based on resolved tickets.
Qualifications:
Required:
• 1–2 years in a Help Desk/Desktop Support role (or equivalent internship/certifications).
• Working knowledge of Windows 10/11, Microsoft 365 apps, and basic networking concepts (IP/DNS, Wi-Fi, VPN) sufficient to triage Tier 1 issues.
• Experience with Active Directory user administration and a modern ticketing system.
• Strong troubleshooting, communication, and time-management skills; ability to handle multiple tickets concurrently.
• Willingness to learn, follow SOPs, and escalate appropriately.
Preferred:
• Valid driver’s license for occasional site travel preferred.
• Mid-level experience with Microsoft Office 365, Active Directory Administration, and Virtualization Technologies.
• Proficient with Windows 10, Windows 7, and Microsoft Office suite.
Company:
JRM Construction Management is a construction company specializing in construction management. Founded in 2007, the company is headquartered in New York, USA, with a team of 501-1000 employees. The company is currently Late Stage.

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