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Help Desk Jobs in Pace, FL (NOW HIRING)

Help Desk Analyst

Pensacola, FL · On-site

$19.50 - $26.50/hr

The Help Desk Analyst is primarily responsible for assisting users with software-related questions and troubleshooting basic PC hardware/network issues. This analyst also assists with IT projects, ...

Front Desk Associate

Pensacola, FL

$12.50 - $16/hr

About the Front Desk Associate Role: As a Front Desk Associate, you will be responsible for ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...

Front Desk Associate

Pensacola, FL · On-site

$12.50 - $16/hr

As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...

Front Desk Associate

Pensacola, FL · On-site

$13.25 - $17/hr

As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...

Front Desk Associate

Pensacola, FL · On-site

$12.50 - $16/hr

As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone by connecting with members on the club floor, offering ...

Front Desk Associate

Milton, FL · On-site

$12.25 - $15.75/hr

As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone by connecting with members on the club floor, offering ...

Front Desk Associate

Milton, FL · On-site

$12.25 - $15.75/hr

As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...

Front Desk Associate

Pensacola, FL

$12.50 - $16/hr

About the Front Desk Associate Role: As a Front Desk Associate, you will be responsible for ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...

Front Desk Associate

Pensacola, FL · On-site

$12.50 - $16/hr

As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...

Front Desk Associate

Milton, FL · On-site

$12.25 - $15.75/hr

As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...

Front Desk Associate

Milton, FL

$12.25 - $15.75/hr

About the Front Desk Associate Role: As a Front Desk Associate, you will be responsible for ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...

Front Desk Associate

Pensacola, FL · On-site

$13.25 - $17/hr

As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone by connecting with members on the club floor, offering ...

Front Desk Associate

Pensacola, FL

$12.50 - $16/hr

As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone by connecting with members on the club floor, offering ...

Front Desk Associate

Pensacola, FL · On-site

$13.25 - $17/hr

As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...

Front Desk Associate

Pensacola, FL

$13.25 - $17/hr

About the Front Desk Associate Role: As a Front Desk Associate, you will be responsible for ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...

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Showing results 1-20

Help Desk information

See Pace, FL salary details

$12

$23

$33

How much do help desk jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for help desk in Pace, FL is $23.01, according to ZipRecruiter salary data. Most workers in this role earn between $19.13 and $25.82 per hour, depending on experience, location, and employer.

What is a help desk?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What are the key skills and qualifications needed to thrive as a help desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What are some common challenges faced by help desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

Is help desk a stressful job?

Help desk jobs can be stressful due to high customer expectations, tight deadlines, and the need to troubleshoot technical issues quickly. However, stress levels vary depending on the work environment, workload, and individual skills in communication and problem-solving.

What job categories do people searching Help Desk jobs in Pace, FL look for?

The top searched job categories for Help Desk jobs in Pace, FL are:

What cities near Pace, FL are hiring for Help Desk jobs?

Cities near Pace, FL with the most Help Desk job openings:

Infographic showing various Help Desk job openings in Pace, FL as of August 2026, with employment types broken down into 76% Full Time, 21% Part Time, and 3% Contract. Highlights an 100% In-person job distribution, with an average salary of $47,860 per year, or $23 per hour.

Help Desk Analyst

GrayRobinson

Pensacola, FL • On-site

$19.50 - $26.50/hr

Full-time

Posted 15 days ago


Job description

GrayRobinson, a full-service law and government consulting firm with 16 offices in Florida and Washington, D.C., has an immediate opening in one of our Orlando offices for an experienced Help Desk Analyst. The Help Desk Analyst is primarily responsible for assisting users with software-related questions and troubleshooting basic PC hardware/network issues. This analyst also assists with IT projects, evaluating and implementing new software. The ideal candidate must demonstrate effective communication skills and be capable of responding to users regarding a variety of complex questions in a professional, efficient, and timely manner.

The position requires 5+ years of experience troubleshooting software and hardware issues, with detailed working knowledge of legal-specific software and processes, including but not limited to Windows 11, Microsoft 365, iManage, VPN, and Citrix. Capable of formatting and troubleshooting Word, Excel, PowerPoint, and Outlook. Law firm experience is a plus.

We provide a professional work environment and a competitive employment package, including comprehensive benefits.

GrayRobinson is an Equal Opportunity Employer.