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Help Desk Jobs in Boca Raton, FL (NOW HIRING)

Sage Dental

Service Desk Technician

Boca Raton, FL · On-site

Overview Sage Dental Management is looking for a Help Desk Support Technician to join our growing team in Boca Raton, FL! This position will provide technical assistance to computer system users and ...

Ocwen

Commitment Desk Analyst

West Palm Beach, FL · On-site

$19.75 - $27/hr

Commitment Desk Position Summary: As part of the Commitment Desk, this person will act as the ... Mortgage Banking, Banking, or Finance experience helpful * Ability to work in a fast paced ...

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$32

How much do help desk jobs pay per hour?

As of May 29, 2026, the average hourly pay for help desk in Boca Raton, FL is $21.97, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $24.62 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What are some common challenges faced by Help Desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What are Help Desk jobs?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

More about Help Desk jobs
What are the most commonly searched types of Help Desk jobs in Boca Raton, FL? The most popular types of Help Desk jobs in Boca Raton, FL are:
What are popular job titles related to Help Desk jobs in Boca Raton, FL? For Help Desk jobs in Boca Raton, FL, the most frequently searched job titles are:
What job categories do people searching Help Desk jobs in Boca Raton, FL look for? The top searched job categories for Help Desk jobs in Boca Raton, FL are:
What cities near Boca Raton, FL are hiring for Help Desk jobs? Cities near Boca Raton, FL with the most Help Desk job openings:
Help Desk jobs near you
Help Desk Tech Lvl I-II (Local to Boca Raton, FL)

Help Desk Tech Lvl I-II (Local to Boca Raton, FL)

On-Demand Group

Boca Raton, FL

$20 - $25/hr

Other

Medical, Dental, Vision

Posted 25 days ago

Job description

Title: Help Desk Tech, Level I-II
Location: Onsite at Woodbury, MN
Duration: 6 Month Contract

Job Description:
Support employees by resolving complex service requests and incidents through platforms such as Zendesk or Jira Service Management.
Assist with the provisioning and deprovisioning of user accounts, email, and access to business systems using identity tools such as Okta and Microsoft Entra ID (formerly Azure AD).
Troubleshoot and support Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint) and desktop operating systems (Windows/macOS).
Provide hands-on support for endpoint hardware (laptops, monitors, docks), Teams Bars, printers, and peripheral devices.
Support video conferencing systems including Zoom and Microsoft Teams, ensuring equipment is operational and users are supported during meetings.
Maintain accurate records of incidents, problems, and asset assignments in support tools and asset tracking systems.
Assist in the configuration, deployment, and recovery of employee hardware during onboarding/offboarding processes.
Create and update internal documentation and knowledge base articles to aid in issue resolution and team knowledge sharing.
Collaborate with IT peers and escalate unresolved issues to appropriate teams when needed.
Contribute to Help Desk process improvements and initiatives aimed at enhancing the employee technology experience.

REQUIRED QUALIFICATIONS / EXPERIENCE
Experience in IT support or Help Desk roles with direct exposure to Tier 1-2-level responsibilities.
Proficiency in Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint), Windows and macOS operating systems.
Experience supporting video conferencing platforms such as Zoom and Microsoft Teams, including hardware like Teams Bars.
Working knowledge of identity and access management systems, including Okta and Microsoft Entra ID (formerly Azure Active Directory).
Hands-on experience troubleshooting hardware, printers, peripherals, and device setup in a corporate environment.
Familiarity with service management platforms such as Zendesk or Jira Service Management.
Strong diagnostic, problem-solving, and communication skills with a focus on delivering excellent customer service.
Ability to create and maintain documentation, including knowledge base articles and standard operating procedures.
Associate degree in Information Technology or a related field preferred; relevant certifications (e.g., CompTIA A+, Microsoft 365, ITIL) are a plus.

COMPETENCIES
Technical Troubleshooting
Customer Service Orientation
Attention to Detail
Collaboration
Documentation & Knowledge Sharing
Problem Solving & Escalation

The projected hourly range for this position is $20 to $25.

On-Demand Group (ODG) provides employee benefits which includes healthcare, dental, and vision insurance. ODG is an equal opportunity employer that does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other characteristic protected by law.

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