ZipRecruiter

Log In

1

Help Desk Jobs in Boca Raton, FL (NOW HIRING)

Mapei

IT Helpdesk Technician

Deerfield Beach, FL · On-site

As a Help Desk Technician, you will support smooth IT operations by resolving technical issues and assisting end users across the organization. Responsibilities : • Respond to help requests via ...

Sage Dental

Service Desk Technician

Boca Raton, FL · On-site

Overview Sage Dental Management is looking for a Help Desk Support Technician to join our growing team in Boca Raton, FL! This position will provide technical assistance to computer system users and ...

Mapei

IT Helpdesk Technician

Deerfield Beach, FL · On-site

As a Help Desk Technician, you will support smooth IT operations by resolving technical issues and assisting end users across the organization. This role requires strong troubleshooting skills ...

Hotwire Communications

Deal Desk Analyst

Fort Lauderdale, FL · On-site

$19.50 - $26.75/hr

The Deal Desk Analyst provides daily financial modeling for evaluation of all market development opportunities. This includes capital, revenue, and expense analysis to provide leadership with ...

next page

Showing results 1-20

All JobsHelp Desk JobsHelp Desk Jobs in Boca Raton, FL

Help Desk information

See Boca Raton, FL salary details

$11

$21

$31

How much do help desk jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for help desk in Boca Raton, FL is $21.52, according to ZipRecruiter salary data. Most workers in this role earn between $17.88 and $24.13 per hour, depending on experience, location, and employer.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting, but Help Desk professionals are still essential for complex issues, customer service, and system management. AI tools can augment help desk roles by improving efficiency, but they do not fully replace the need for human expertise and problem-solving skills in IT support. Help Desk jobs often require communication skills, technical knowledge, and certifications like CompTIA A+ or ITIL.

How much does help desk pay?

Help desk technician salaries typically range from $35,000 to $55,000 annually, depending on experience, certifications, and the complexity of support provided. Entry-level positions may start lower, while experienced technicians with certifications like CompTIA A+ or ITIL can earn higher wages.

What are some common challenges faced by Help Desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What are the key skills and qualifications needed to thrive as a Help Desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What jobs pay 4000 a week without a degree?

Help desk roles typically do not pay $4,000 a week without a degree; they usually offer lower wages. High-paying jobs that can reach this level without a degree often involve sales, real estate, or skilled trades like plumbing or electrical work, which rely on experience and certifications rather than formal education. These roles may require specialized skills, licenses, or certifications but can offer substantial weekly earnings based on performance and workload.

What are Help Desk jobs?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What does a help desk job do?

A help desk job involves providing technical support and assistance to users experiencing hardware, software, or network issues. Help desk technicians troubleshoot problems, answer questions, and often use ticketing systems to track and resolve issues efficiently.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

More about Help Desk jobs
What are the most commonly searched types of Help Desk jobs in Boca Raton, FL? The most popular types of Help Desk jobs in Boca Raton, FL are:
What are popular job titles related to Help Desk jobs in Boca Raton, FL? For Help Desk jobs in Boca Raton, FL, the most frequently searched job titles are:
What job categories do people searching Help Desk jobs in Boca Raton, FL look for? The top searched job categories for Help Desk jobs in Boca Raton, FL are:
What cities near Boca Raton, FL are hiring for Help Desk jobs? Cities near Boca Raton, FL with the most Help Desk job openings:
Help Desk jobs near you
Infographic showing various Help Desk job openings in Boca Raton, FL as of July 2026, with employment types broken down into 81% Full Time, 17% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $44,761 per year, or $21.5 per hour.
IT Helpdesk Technician

IT Helpdesk Technician

New Country Motor Car Group

West Palm Beach, FL • On-site

$50K - $60K/yr

Full-time

Medical, Dental, Retirement, PTO

Posted 16 days ago

Job description

At New Country, our people do whatever it takes to find solutions. We're building a culture that's genuinely engaged & dedicated to communities we serve. Our dealerships & employees pride themselves on being deeply involved in local communities, charities, nonprofit organization, and consider it a privilege to serve. With deep roots in the cities and towns where our car dealerships are located, we pride ourselves on a family atmosphere and strong customer bonds.
Benefits
  • Medical and Dental
  • 401K Plan
  • Paid time off and vacation
  • Growth opportunities
  • Paid Training
  • Family owned and operated
  • Long term job security

Responsibilities
  • Support, maintain and implement Microsoft Windows workstations, clients and printers
  • Support, maintain and implement Microsoft Windows servers to provide the following services: Exchange, File services, Print services, Network services (DHCP, AD, DNS)
  • Documents, report, track and resolve incidents in the Help Desk software
  • Maintains central source of information enabling Help Desk Technicians to rectify issues with minimal disruption to business
  • Provide Help Desk presence during normal business hours. Provide remote Help Desk coverage one full Saturday per month in rotation with other IT staff (every 3 weeks)
  • Coordinate and provide 1st and 2nd level support for addressing new and open issues
  • Interface with automobile manufacturer IT support to resolve open issues
  • Regular schedule M-F, 8AM-5PM, after hours and weekend work as needed
  • Additional responsibilities as assigned by IT Director

Qualifications
  • Valid Driver's License
  • One year Helpdesk experience (preferred)
  • Excellent customer service, communication, and time management skills
  • Ability to quickly adapt to changing project requirements
  • Must possess ability to manage multiple projects concurrently
  • Strong knowledge of Windows Server 2008 and newer server technologies, Active Directory, Group Policy and Microsoft Exchange
  • Expert technical knowledge of MS Office, Windows 7/8/10, workstation (laptop/desktop)
  • Working knowledge of TCP/IP based LAN and WAN technologies and basic working knowledge of Cisco networking equipment & configuration
  • Must be a United States citizen with a valid driver's license and clean driving record
  • Must be willing to travel on a daily basis between locations

Compensation Range: $50,000 - $60,000 per year
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Apply