ZipRecruiter

Log In

1

Help Desk Jobs in Boca Raton, FL (NOW HIRING)

TGI MAIN COMPANY

Helpdesk Tier 1

Boca Raton, FL · On-site

$50K - $60K/yr

Helpdesk Tier 1 iPower Technologies, a dynamic IT corporation offering comprehensive computer and network support, is currently expanding its team. We are actively seeking a Tier 1 Helpdesk ...

TGI MAIN COMPANY

Helpdesk Tier 1

Boca Raton, FL · On-site

$50K - $60K/yr

Helpdesk Tier 1 iPower Technologies, a dynamic IT corporation offering comprehensive computer and network support, is currently expanding its team. We are actively seeking a Level 1 Helpdesk Support ...

ChenMed, LLC

Service Desk Manager

Miami, FL · On-site

Oversees a centralized technical support and help desk team for a wide variety of corporate customers and technical assets. * Ensures service operations meet and/or exceed stated Service Level ...

Retro Fitness

Front Desk

Fort Lauderdale, FL

$15 - $17/hr

Front Desk Representative The Front Desk is the first face people see when they enter the club ... You will help create a great first impression handle member requests and promote services that help ...

next page

Showing results 1-20

All JobsHelp Desk JobsHelp Desk Jobs in Boca Raton, FL

Help Desk information

See Boca Raton, FL salary details

$11

$21

$31

How much do help desk jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for help desk in Boca Raton, FL is $21.52, according to ZipRecruiter salary data. Most workers in this role earn between $17.88 and $24.13 per hour, depending on experience, location, and employer.

Is AI replacing IT's help desk?

AI is automating certain routine help desk tasks such as password resets and troubleshooting common issues, but Help Desk professionals are still essential for complex problems, customer service, and personalized support. AI tools can enhance efficiency, but human oversight and technical skills remain critical in the role.

What jobs pay 2000 a day?

Help desk jobs typically do not pay $2,000 a day; they usually offer hourly wages or salaries. High-paying roles in the tech or consulting industries, such as specialized IT consultants or project managers, can reach that level with experience and certifications, but these are not standard for help desk positions.

What jobs pay $10,000 a month without a degree?

Help desk roles typically do not pay $10,000 a month without advanced experience or certifications; most support positions offer lower salaries. High-paying tech jobs such as software development, cybersecurity, or cloud engineering often require specialized skills, certifications, or experience but can reach or exceed that income level without a degree. Freelance IT consulting or network administration may also offer high earnings based on expertise and client base.

What are some common challenges faced by Help Desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What are the key skills and qualifications needed to thrive as a Help Desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What are Help Desk jobs?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What does a help desk job do?

A help desk job involves providing technical support and assistance to users experiencing hardware, software, or network issues. Help desk technicians troubleshoot problems, answer questions, and often use ticketing systems to track and resolve issues efficiently.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

More about Help Desk jobs
What are the most commonly searched types of Help Desk jobs in Boca Raton, FL? The most popular types of Help Desk jobs in Boca Raton, FL are:
What are popular job titles related to Help Desk jobs in Boca Raton, FL? For Help Desk jobs in Boca Raton, FL, the most frequently searched job titles are:
What job categories do people searching Help Desk jobs in Boca Raton, FL look for? The top searched job categories for Help Desk jobs in Boca Raton, FL are:
What cities near Boca Raton, FL are hiring for Help Desk jobs? Cities near Boca Raton, FL with the most Help Desk job openings:
Help Desk jobs near you
Infographic showing various Help Desk job openings in Boca Raton, FL as of June 2026, with employment types broken down into 70% Full Time, 26% Part Time, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $44,761 per year, or $21.5 per hour.
IT Service Desk Technician Tier 1 - Hybrid Boca Raton Florida

IT Service Desk Technician Tier 1 - Hybrid Boca Raton Florida

Flagler Technologies LLC

Boca Raton, FL • On-site

$55K - $65K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Job description

IT Service Technician (Tier 1) – Onsite/ Hybrid

FLAGLER TECHNOLOGIES MSP Team
5295 Town Center Rd #201, Boca Raton, FL 33486

Who Are We?

We’re more than just an IT support provider—we’re a team committed to delivering exceptional service while fostering growth and development within our ranks. Our mission is to empower the next generation of IT professionals by creating opportunities for leadership and career advancement. When you join us, you become part of a team that’s as invested in your success as we are in providing top-tier support to our clients.

What Does a Typical Day Look Like in This Role?

As an IT Service Desk Technician Tier 1, you will be the first point of contact for clients experiencing technical issues. You’ll work directly with end users via phone, email, or chat to create tickets, troubleshoot, and resolve common issues. When needed, you’ll escalate more complex problems to Tier 2 technicians.

Your responsibilities will include:

  • Troubleshooting PCs, printers, and networking endpoints.
  • Resetting passwords, assisting with MFA, and resolving account access issues (Active Directory, Office 365).
  • Supporting standard applications and assisting with installs.
  • Documenting all work thoroughly in our ticketing system.
  • Collaborating with senior technicians and team leads to learn and grow in your role.

Hybrid Schedule: You will be required to work onsite at our Boca Raton office 3 days per week and will have the flexibility to work remotely 2 days per week.

Mon.-Fri. 8am - 5pm EST.

What Qualifications or Experience Do I Need?

For this role, you should have 2–4 years of IT Help Desk or related technical support experience (internships, school-based IT work, certifications, or strong customer service with technical aptitude may qualify).

We’re looking for people who can demonstrate:

  • Intermediate troubleshooting of Windows and/or Mac systems.
  • Familiarity with Microsoft 365 Administration.
  • Familiarity with Server Administration.
  • Clear written and verbal communication skills.
  • A strong willingness to learn and grow.

Preference will be given to candidates with:

  • IT-related coursework or certifications (CompTIA A+, Network+, or equivalent).
  • Previous MSP or Help Desk experience.

Above all, we value candidates who are humble, hungry, and people smart—qualities that allow us to help you grow your career in Customer Service and IT.

What Else Should You Know About Us?

Here’s what we offer our team members:

  • 3 Weeks of Paid Time Off (combined vacation and sick time, accrued and subject to manager approval)
  • Healthcare Options with 75% of your premium covered
  • Dental & Vision Insurance
  • Group Life Insurance
  • 401(k) with up to 4% company match and immediate vesting
  • Training & Certification Reimbursement to support your career growth
  • Company-Provided Computer & Peripherals
  • Monthly Mobile Phone Stipend

Device & Security Requirements

To maintain a secure environment for our clients and internal systems, any device accessing company resources must be enrolled in our management tools. A company computer is provided, but you’ll need:

  • A personal cellphone for MFA
  • A reliable internet connection

Application Review Process Notice (please read)

We will reach out if your qualifications match the role. Please do not call or email for application updates so our team can stay focused on supporting our clients.

Flagler Technologies logo

About Flagler Technologies

Sourced by ZipRecruiter

Flagler Technologies is an innovative IT solutions provider in Florida focused on traditional digital infrastructure, hybrid & public cloud and security solutions. Here at Flagler Technologies, we view ourselves as problem solvers and optimizers. We will help to make your entire IT systems process as streamlined and effective as possible and resolve any potential problems before they even arise. The way we do this is through a combination of focusing on strategic initiatives and technical priorities with regard to information technology as well as increasing tech productivity and operational service quality within it. We provide various solutions as your leading provider for MSP, which we will go over below.

Company size

11 - 50 Employees

Headquarters location

Boca Raton, FL, US

Year founded

2018

Social media

FacebookTwitter

View All Flagler Technologies Jobs