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Help Desk Manager Jobs in Boca Raton, FL (NOW HIRING)

SCCU

Service Desk Admin I

Miramar, FL · On-site

$46K - $48K/yr

Track tickets in an incident management system to properly identify problem and resolution for a ... to help build a skills knowledge database. * Perform duties as assigned to the Service Desk as ...

SCCU

Service Desk Admin I

Hollywood, FL · On-site

$46K - $48K/yr

Track tickets in an incident management system to properly identify problem and resolution for a ... to help build a skills knowledge database. * Perform duties as assigned to the Service Desk as ...

SCCU

Service Desk Admin I

Miramar, FL · On-site

$46K - $48K/yr

Track tickets in an incident management system to properly identify problem and resolution for a ... to help build a skills knowledge database. * Perform duties as assigned to the Service Desk as ...

Kolter Hospitality

Front Desk Supervisor

Dania Beach, FL · On-site

$18.50/hr

This position is responsible for managing the front desk operations for the hotel. Performance ... Remain positive and helpful while working in a fast-paced environment. * Committed to the success ...

Mapei

IT Helpdesk Technician

Deerfield Beach, FL · On-site

As a Help Desk Technician, you will support smooth IT operations by resolving technical issues and assisting end users across the organization. This role requires strong troubleshooting skills ...

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All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Boca Raton, FL

Help Desk Manager information

See Boca Raton, FL salary details

$35.5K

$79.3K

$117.8K

How much do help desk manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for help desk manager in Boca Raton, FL is $79,267.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,400.00 and $94,600.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

More about Help Desk Manager jobs

What are the most commonly searched types of Help Desk jobs in Boca Raton, FL?

The most popular types of Help Desk jobs in Boca Raton, FL are:

What are popular job titles related to Help Desk Manager jobs in Boca Raton, FL?

For Help Desk Manager jobs in Boca Raton, FL, the most frequently searched job titles are:

What job categories do people searching Help Desk Manager jobs in Boca Raton, FL look for?

The top searched job categories for Help Desk Manager jobs in Boca Raton, FL are:

What cities near Boca Raton, FL are hiring for Help Desk Manager jobs?

Cities near Boca Raton, FL with the most Help Desk Manager job openings:

Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Boca Raton, FL as of June 2026, with employment types broken down into 89% Full Time, 5% Part Time, 1% Temporary, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $79,506 per year, or $38.2 per hour.

SpanishEnglish Front Desk Representative EVENINGS AND WEEKENDS

Crunch Fitness

Pembroke Pines, FL • On-site

$13.50 - $16.50/hr

Other

Re-posted 22 days ago

Crunch Fitness rating

5.8

Company rating: 5.8 out of 10

Based on 149 frontline employees who took The Breakroom Quiz

44th of 63 rated gym and leisure clubs

Job description

Benefits:

Bonus based on performance

Employee discounts

Free uniforms

Reports to:

Front Desk Manager

Requirements:

Fluent in Spanish

Proficient reading and writing skills

Computer Skills

Weekends availability

Evenings (closing 5-11pm) availability

Special Skills:

Strong customer service skills

Responsibilities:

Greet all members and guests with a smile and wish them well as they leave the club

Check in all members and guests following company procedures

Communicate any system alerts or messages during check-in

Answer phone calls in a courteous, professional, and helpful manner

Share information about special events with members and guests

Create a welcoming atmosphere for everyone who walks in

Assist members with requests or refer them to a manager when needed

Maintain a professional attitude at all times

Make outbound calls to leads and members with billing issues

Process payments for member services in line with company policies

Be familiar with the facility layout, services offered, and class schedules

Keep the front desk area clean and organized and assist in maintaining the cleanliness of all gym areas

Support management with projects or tasks as needed

Follow all policies and procedures in the Employee Handbook

Complete opening and closing duties as assigned

Enforce Crunch policies and deny access to members or guests who are not allowed to work out due to unpaid balances, system alerts, or not meeting facility requirements

Send a quick End of Day (EOD) summary including membership sales, Kickoffs (KOs) booked, phone calls made, and any other important shift highlights

Meetings:

Monthly or Weekly Department Meetings Employee Training Meetings

What Crunch Fitness employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Crunch Fitness logo

About Crunch Fitness

Sourced by ZipRecruiter

Crunch is best known for our colorful personality and kickass group fitness and training programs that are #OnlyAtCrunch. With two brands, and a variety of membership options with no long-term commitments, the right Crunch experience is ready for you.

Industry

Fitness and sports centers and amusement, gambling, and recreation

Company size

1,001 - 5,000 Employees

Headquarters location

New York, NY, US

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