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Desktop Support Manager Jobs in Boca Raton, FL (NOW HIRING)

Noblesoft Technologies

Desktop Support

Coral Springs, FL · On-site

$20 - $23/hr

Desktop Support Location: Coral Spring FL Onsite Required: with BFSI domain background with big ... ServiceNow (IM, SRM, AMDB, CMDB, Knowledge Management) Others : Excellent Communication - soft ...

Ovation Workplace Services Inc.

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Desktop Support Technician

Coral Springs, FL · On-site

$40K - $47K/yr

POSITION DESCRIPTION Desktop Support Technician Department: Information Technology | FLSA ... Support mobile device management (MDM) for iOS and Android devices within the enterprise ...

Robert Half

Tier I Desktop Support

Boca Raton, FL · On-site

We are looking for a Tier I Desktop Support specialist to provide responsive technical assistance ... Manage service tickets from intake through closure, ensuring troubleshooting activities and final ...

New

BlupaceUS LLC

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Desktop Support Specialist / Mac Support Engineer

Coral Springs, FL · On-site

$24 - $25/hr

Manage user accounts, permissions, and group policies in Active Directory * Support email and ... desktop support L2 * Strong knowledge of Windows OS, macOS, and common enterprise applications

Techvilla Solutions

IT End User Analyst

West Park, FL · On-site

We are seeking an experienced IT End User Analyst to provide L1/L2 desktop and end-user support, manage ServiceNow tickets, analyze IT support data, and assist with asset management and reporting.

New

Techvilla Solutions

IT End User Analyst

West Park, FL · On-site

We are seeking an experienced IT End User Analyst to provide L1/L2 desktop and end-user support, manage ServiceNow tickets, analyze IT support data, and assist with asset management and reporting.

New

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All JobsDesktop Support JobsDesktop Support Manager JobsDesktop Support Manager Jobs in Boca Raton, FL

Desktop Support Manager information

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$14

$34

$57

How much do desktop support manager jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for desktop support manager in Boca Raton, FL is $34.33, according to ZipRecruiter salary data. Most workers in this role earn between $22.79 and $45.62 per hour, depending on experience, location, and employer.

What does a desktop support manager do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What does a desktop support manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.

What are the key skills and qualifications needed to thrive as a desktop support manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

What are some typical challenges faced by a desktop support manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

Is desktop support a good entry level job?

Desktop support is often considered a suitable entry-level role in IT, as it provides foundational experience in troubleshooting hardware and software issues, customer service, and technical communication. It typically requires basic knowledge of operating systems, networking, and common tools, and can serve as a stepping stone to more advanced IT positions.
More about Desktop Support Manager jobs

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Cities near Boca Raton, FL with the most Desktop Support Manager job openings:

Desktop Support Manager jobs near you

Desktop Support Team Lead

Ascension Federal Services, Inc.

Palm Beach, FL • On-site

Full-time

Re-posted 20 days ago

Job description

Job Summary:
Ascension Federal Services, Inc. is seeking a highly skilled Desktop Support Team Lead to join their team in Palm Beach, FL. The role involves overseeing the day-to-day operations of the desktop support team, providing technical guidance and support, and ensuring timely resolution of desktop support issues.
Responsibilities:
• Lead a team of desktop support technicians in providing technical support to end users
• Manage and prioritize support tickets to ensure timely resolution of issues
• Provide technical guidance and training to team members
• Troubleshoot and resolve complex desktop support issues
• Collaborate with other IT teams to ensure seamless integration of desktop support services
• Develop and maintain desktop support documentation and procedures
Qualifications:
Required:
• 5+ years of experience in desktop support
• 5+ years of experience in a leadership or supervisory role
• Strong knowledge of Windows 11/Office 365 and Mac operating systems
• Excellent troubleshooting and problem-solving skills
• Strong communication and interpersonal skills
• Ability to work well under pressure and meet deadlines
Company:
Ascension Federal Services, Inc is a U.S. based company operating in fields of information technology, engineering, and project management. Founded in , the company is headquartered in Tampa, Florida, US, , with a team of 11-50 employees. The company is currently Early Stage.

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