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Desktop Support Manager Jobs in Boca Raton, FL (NOW HIRING)

IT Technician

Coral Springs, FL · On-site

$55K - $75K/yr

Install, configure, troubleshoot, and support desktop and laptop hardware, Windows operating systems, and Microsoft Office applications. * Create, manage, and maintain user accounts in Active ...

IT Technician

Coral Springs, FL · On-site

$55K - $75K/yr

Install, configure, troubleshoot, and support desktop and laptop hardware, Windows operating systems, and Microsoft Office applications. * Create, manage, and maintain user accounts in Active ...

Administer SharePoint and OneDrive permission structures and support document management requests. End-User & Desktop Support * Diagnose and resolve hardware faults, peripheral issues, and operating ...

Administer SharePoint and OneDrive permission structures and support document management requests. End-User & Desktop Support * Diagnose and resolve hardware faults, peripheral issues, and operating ...

They seamlessly transition from desktop support to server and network issues, depending on the ... Manage multiple priorities and react with proper urgency to situations and events that require ...

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Desktop Support Manager information

See Boca Raton, FL salary details

$14

$34

$57

How much do desktop support manager jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for desktop support manager in Boca Raton, FL is $34.33, according to ZipRecruiter salary data. Most workers in this role earn between $22.79 and $45.62 per hour, depending on experience, location, and employer.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

What are some typical challenges faced by a Desktop Support Manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What Does a Desktop Support Manager Do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What are the key skills and qualifications needed to thrive as a Desktop Support Manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

What does a Desktop Support Manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.
What are the most commonly searched types of Desktop Support jobs in Boca Raton, FL? The most popular types of Desktop Support jobs in Boca Raton, FL are:
What are popular job titles related to Desktop Support Manager jobs in Boca Raton, FL? For Desktop Support Manager jobs in Boca Raton, FL, the most frequently searched job titles are:
What job categories do people searching Desktop Support Manager jobs in Boca Raton, FL look for? The top searched job categories for Desktop Support Manager jobs in Boca Raton, FL are:
What cities near Boca Raton, FL are hiring for Desktop Support Manager jobs? Cities near Boca Raton, FL with the most Desktop Support Manager job openings:
Data Center Technician

Data Center Technician

Noblesoft Technologies

Fort Lauderdale, FL • On-site

Contractor

Posted 12 days ago


Job description

Title             : Desktop Support Technician  

Location     - Fort Lauderdale FL
 
Basic Qualifications
Proven troubleshooting experience across Windows, macOS, networking, virtualization, security, AV systems, and hardware asset management.
Strong problem-solving, analytical, and communication skills.
Good understanding of major operating systems, Active Directory, and networking concepts.
Knowledge of OS imaging technologies.
Basic understanding of telephony components.
Hands-on experience troubleshooting hardware and software.
Proficiency with Microsoft Office, Google Workspace, and Zoom.
Ability to prioritize and handle multiple tasks in a fast-paced environment.
Experience using ticketing/incident management tools.
Ability to explain technical concepts to both technical and non-technical users.
Strong customer service orientation.
Ability to manage and close tasks within defined SLAs.
Microsoft certifications and experience with Citrix products are a plus.
Hands-on experience with AV and collaboration platforms.
Requirements
Graduation in Computer Science, IT, or an equivalent field.
Minimum 3 years of experience in a help desk or technical support environment.
At least 2 years of experience in deskside/field support