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Desktop Support Manager Jobs in Boca Raton, FL (NOW HIRING)

BravoTech

Director of Enterprise IT

Sunrise, FL · On-site

ITSM / ITIL * CMDB Administration * Desktop Support Operations * Cybersecurity & Compliance * Disaster Recovery & Business Continuity * Vendor & Project Management * Change Management * Healthcare IT ...

NEXA

Infrastructure & Support Engineer

Hollywood, FL · On-site

$80K - $100K/yr

Manage and maintain Linux-based systems. * Regular updates and monitoring and alerting to maintain stability and security. * 9% uptime; patch compliance. * Provide desktop support for end-user ...

Wholesale Distributor - Broward County

Be Seen First

Mechanical Support Technician

Fort Lauderdale, FL · On-site

$22 - $24/hr

... control fuel management equipment received by phone and email. This position also includes ... Knowledge of Desktop Support. · Three years of experience in mechanical and or hydraulic systems ...

MyFlorida

INFORMATION TECHNOLOGY INTERNSHIP

Lake Worth, FL · On-site

$13.50 - $17.75/hr

Please consider our excellent internship opportunities within the areas of Information Technology, Management Information Systems, Desktop Support, Network Engineering, and other related fields.

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See Boca Raton, FL salary details

$14

$34

$57

How much do desktop support manager jobs pay per hour?

As of May 28, 2026, the average hourly pay for desktop support manager in Boca Raton, FL is $34.33, according to ZipRecruiter salary data. Most workers in this role earn between $22.79 and $45.62 per hour, depending on experience, location, and employer.

What Does a Desktop Support Manager Do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What are the key skills and qualifications needed to thrive as a Desktop Support Manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

What are some typical challenges faced by a Desktop Support Manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

Is desktop support a good entry level job?

Desktop support is often considered a suitable entry-level role in IT, as it provides foundational experience in troubleshooting hardware and software issues, customer service, and technical problem-solving. It typically requires basic knowledge of operating systems, networking, and common tools, making it accessible for those starting their IT careers.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

More about Desktop Support Manager jobs
What are the most commonly searched types of Desktop Support jobs in Boca Raton, FL? The most popular types of Desktop Support jobs in Boca Raton, FL are:
What job categories do people searching Desktop Support Manager jobs in Boca Raton, FL look for? The top searched job categories for Desktop Support Manager jobs in Boca Raton, FL are:
What cities near Boca Raton, FL are hiring for Desktop Support Manager jobs? Cities near Boca Raton, FL with the most Desktop Support Manager job openings:
Desktop Support Manager jobs near you
Director of Enterprise IT

Director of Enterprise IT

BravoTech

Sunrise, FL • On-site

Full-time

Posted 6 days ago

Job description

Job Description
Director of Enterprise IT
Bravotech, a leader in IT staffing and staff augmentation services, is seeking a talented Director of Enterprise IT for a premier health services client based in Florida. This is a fully remote leadership opportunity focused on driving enterprise IT strategy, operational excellence, infrastructure modernization, desktop support transformation, and scalable IT service delivery across the organization.
This role reports directly to the SVP of Technology and will lead enterprise IT operations, infrastructure strategy, ITSM initiatives, desktop support services, compliance alignment, and organizational technology transformation efforts.
Top Skills
  • Enterprise IT Leadership
  • IT Infrastructure Management
  • ITSM / ITIL
  • CMDB Administration
  • Desktop Support Operations
  • Cybersecurity & Compliance
  • Disaster Recovery & Business Continuity
  • Vendor & Project Management
  • Change Management
  • Healthcare IT Environment
  • NIST / HITRUST / SOC2 Type II
  • Team Leadership & Mentorship
Key ResponsibilitiesStrategic IT Leadership
  • Define and execute enterprise IT strategies aligned with organizational goals and operational growth initiatives.
  • Partner with executive leadership to drive technology modernization and digital transformation efforts.
  • Recommend and implement scalable technology solutions to improve operational efficiency and business performance.
Infrastructure & Enterprise Systems
  • Oversee enterprise infrastructure, internal systems, applications, and end-user technologies.
  • Ensure system reliability, security, scalability, and performance across all IT platforms.
  • Monitor infrastructure health, identify risks and vulnerabilities, and implement upgrades or enhancements.
  • Evaluate and deploy emerging technologies to improve organizational capabilities and operational effectiveness.
Desktop Support & End-User Services
  • Lead enterprise desktop support operations and service delivery initiatives.
  • Establish and maintain standardized processes for troubleshooting, support, hardware lifecycle management, and endpoint operations.
  • Implement proactive monitoring and preventative measures to minimize end-user disruptions.
  • Oversee employee hardware inventory, provisioning, and lifecycle management.
  • Partner with HR, Finance, and Security teams to optimize onboarding and offboarding processes and improve employee technology experience.
Cybersecurity, Compliance & Business Continuity
  • Collaborate with Security teams to strengthen enterprise security posture and operational controls.
  • Support initiatives aligned with NIST, HITRUST, and SOC2 Type II frameworks.
  • Develop and maintain disaster recovery and business continuity strategies.
  • Ensure enterprise IT operations align with regulatory and compliance requirements.
Project & Vendor Management
  • Lead enterprise IT projects from planning through execution and deployment.
  • Manage third-party vendors, technology partners, contracts, and service delivery expectations.
  • Drive organizational change management initiatives to ensure successful adoption of new technologies and processes.
  • Manage IT budgets and ensure cost-effective operational strategies.
Team Leadership
  • Hire, mentor, and develop high-performing IT teams.
  • Foster a collaborative, service-oriented, and innovative IT culture.
  • Provide leadership and escalation support for complex technical and operational challenges.
Required Qualifications
  • Strong experience leading enterprise IT operations and infrastructure teams.
  • Deep understanding of ITSM frameworks, CMDB principles, and ITIL best practices.
  • Experience managing enterprise desktop support and end-user computing environments.
  • Proven success leading strategic IT initiatives and organizational transformation efforts.
  • Strong project management and change management experience.
  • Experience overseeing disaster recovery, business continuity, and cybersecurity initiatives.
  • Strong analytical, troubleshooting, and operational problem-solving skills.
  • Excellent communication and stakeholder management abilities.
  • Experience managing vendor relationships, contracts, and technology partnerships.
Preferred Qualifications
  • Healthcare or health services industry experience.
  • Knowledge of regulatory compliance frameworks and standards.
  • Experience supporting environments aligned with:
    • NIST
    • HITRUST
    • SOC2 Type II
Ideal Background
  • Director of IT
  • Enterprise Infrastructure Manager
  • IT Operations Director
  • Head of Enterprise Technology
  • IT Service Delivery Director
  • Senior IT Infrastructure Manager
  • Enterprise Support Services Leader

Meet Your Recruiter
Angela Hardemon
Text me about this job - 972-419-1615
Please include your name and Job Title in your Text.
Thanks!
  • 972-419-1615
  • ahardemon@bravotech.com

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