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It Help Desk Professional Jobs in Boca Raton, FL

Hose-McCann Telephone Co.

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IT Help Desk Technician

Deerfield Beach, FL · On-site

The IT Helpdesk Technician plays a critical role in ensuring the smooth operation of an ... Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP)

New

Gunster Law Firm

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Help Desk & Training Manager

West Palm Beach, FL · On-site

Bachelor's degree in Information Technology, Business Administration, Education, or a related field ... Experience working in a law firm or professional services environment strongly preferred

New

YouFit

Help Desk Technician

Deerfield Beach, FL · On-site

$19.25 - $26/hr

... IT staff or vendors, and collaborating across departments to deliver superior service. The ... Ability to handle user inquiries and issues with patience, empathy, and professionalism • ...

YouFit

Help Desk Technician

Deerfield Beach, FL · On-site

$19.25 - $26/hr

... IT staff or vendors, and collaborating across departments to deliver superior service. The ... Ability to handle user inquiries and issues with patience, empathy, and professionalism • ...

LARSON CANDO INC

IT Coordinator

Tamarac, FL · On-site

This is an excellent opportunity for an entry-level IT professional seeking to develop technical ... Respond to IT help desk requests, troubleshoot hardware and software problems, and escalate complex ...

Sinai Residences

Help Desk Technician

Boca Raton, FL · On-site

$18.75 - $25.50/hr

Help Desk TechnicianJoin Our Team at Sinai Residences! Schedule: Monday-Friday | 8:30 AM-5:00 PM ... IT projects and system improvements. The technician delivers courteous, patient, and professional ...

Sinai Residences

Help Desk Technician

Boca Raton, FL · On-site

$18.75 - $25.50/hr

Help Desk TechnicianJoin Our Team at Sinai Residences! Schedule: Monday-Friday | 8:30 AM-5:00 PM ... IT projects and system improvements. The technician delivers courteous, patient, and professional ...

MES Life Safety

IT Specialist

Hallandale Beach, FL

$60K - $80K/yr

We are seeking a dedicated onsite Help Desk Support Specialist to join our IT team. This role is ... Customer-focused approach with a professional, patient, and service-oriented attitude. * Ability to ...

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It Help Desk Professional information

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How much do it help desk professional jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for it help desk professional in Boca Raton, FL is $21.97, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $24.62 per hour, depending on experience, location, and employer.

What is an IT Help Desk Professional?

IT Help Desk Professionals are specialists who provide technical support and assistance to users within an organization or to customers. Their main responsibilities include troubleshooting hardware and software issues, guiding users through solutions, and escalating problems to higher-level technicians when necessary. They often serve as the first point of contact for IT-related problems and help ensure that technology systems run smoothly and efficiently. Their work is critical for maintaining productivity and minimizing downtime caused by technical issues.

What are the key skills and qualifications needed to thrive as an IT Help Desk Professional?

To thrive as an IT Help Desk Professional, you need a solid understanding of computer hardware, operating systems, troubleshooting techniques, and often a relevant certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and basic networking concepts is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills are crucial for resolving technical issues efficiently, maintaining user productivity, and ensuring a positive support experience.

What are some common challenges faced by IT Help Desk Professionals, and how can they be managed effectively?

IT Help Desk Professionals often encounter challenges such as handling a high volume of support requests, troubleshooting a wide range of technical issues, and communicating complex solutions to users with varying technical knowledge. Managing these challenges effectively involves prioritizing tasks, using ticketing systems for organization, and continuously improving communication skills. Additionally, collaborating with other IT team members and staying current with new technologies can help resolve issues more efficiently and provide better support to end users.

What is the difference between It Help Desk Professional vs Technical Support Specialist?

AspectIt Help Desk ProfessionalTechnical Support Specialist
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, Cisco CCNA
Work EnvironmentHelp desks, call centers, remote supportOn-site, remote, customer locations
Industry UsageIT services, corporate supportIT, telecommunications, hardware vendors
Search/Comparison IntentUnderstanding roles, career pathsJob requirements, skills needed

Both roles involve troubleshooting and supporting IT users, but the It Help Desk Professional typically handles general user issues via help desk systems, while the Technical Support Specialist may focus more on hardware, network, or specialized technical problems. The roles often overlap in certifications and work environments, but their specific focus areas differ based on employer needs.

What are the most commonly searched types of It Help Desk jobs in Boca Raton, FL?

The most popular types of It Help Desk jobs in Boca Raton, FL are:

What are popular job titles related to It Help Desk Professional jobs in Boca Raton, FL?

For It Help Desk Professional jobs in Boca Raton, FL, the most frequently searched job titles are:

What job categories do people searching It Help Desk Professional jobs in Boca Raton, FL look for?

The top searched job categories for It Help Desk Professional jobs in Boca Raton, FL are:

What cities near Boca Raton, FL are hiring for It Help Desk Professional jobs?

Cities near Boca Raton, FL with the most It Help Desk Professional job openings:

It Help Desk Professional jobs near you
Infographic showing various It Help Desk Professional job openings in Boca Raton, FL as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $45,696 per year, or $22 per hour.

IT Help Desk Specialist

Boca Raton, FL • On-site

Next Step Systems
IT Services • 11 - 50 employees
Learn more about Next Step Systemsexternal

Full-time

Medical, Retirement, PTO

Re-posted 22 days ago

Job description

IT Help Desk Specialist, Boca Raton, FL
We are looking for an IT Help Desk Specialist guru to provide support for our customers. The IT Help Desk Specialist should have a mix of technical and customer service skills and be passionate about technology and helping people. The right IT Help Desk Specialist should want to expand their knowledge in the IT field. This position is 100% onsite and local travel is required.
IT Help Desk Specialist Responsibilities:
- Provide response to customer issues via ticketing system and phone.
- Properly escalate unresolved queries to the next level of support.
- Handle low and mid-level Tier help desk escalations through tickets or phone.
- Follow up with customers and see tickets through.
- Utilize excellent customer service skills and exceed customers' expectations.
- Ensure proper recording and closure of all tickets.
- Create accounts and configure hardware as part of the on-boarding process as needed.
- Maintain confidentiality with information being processed and stored or accessed by the end-users on the network.
- Investigate user problems and identifies their source; determines possible solutions; tests and implements solutions as appropriate.
- Handle Active Directory, resetting passwords and voicemail issues.
- Basic installs, configurations and maintains personal computers, Windows networks, file servers, network cabling, and other related equipment, devices and systems; adds or upgrades and configures disk drives, printers and related equipment.
- Assist with network, network security, including maintaining firewalls, basic configuring VPN, managing host security, file permissions, file system integrity, and adding and deleting users.
IT Help Desk Specialist Qualifications:
- High School diploma required. Associates degree in Information Technology, Computer Science or higher desired.
- At least 3 years help desk experience & proven work experience in providing help desk support required.
- Need experience with Windows XP and up, Mac OS X, Microsoft Office & Outlook, Adobe.
- Experience with Active Directory maintenance, and Exchange File Server.
- Experience with Mac and PC hardware, Printers, scanners, computer peripherals, Mobile devices (iOS, Android).
- Experience with PC connectivity including Ethernet, TCP/IP and VPN, Basic network (Wi-Fi/wired network) troubleshooting.
- Ability to do basic installations, configurations and maintain personal computers, networks and related hardware and software.
- Knowledge of computer and/or network security systems, applications, procedures, and techniques.
- Ability to identify and resolve computer system malfunctions and operations problems.
- Skill in establishing priorities.
- Excellent verbal and written communication skills.
- Ability to learn and support new systems and applications.
- Proficiency in English, written and verbal.
- Great troubleshooting and multi-tasking skills.
- Great customer service orientation.
- Ability to communicate basic technical information to nontechnical personnel.
Benefits include medical insurance, retirement plan, PTO, etc. Salary: 80K+ DOE. Keywords: Boca Raton FL Jobs, IT Help Desk Specialist, Active Directory, Windows, OS X, Office, Outlook, Adobe, Exchange File Server, Macintosh, PC Hardware, Printers, Scanners, Mobile Devices, iOS, Android, PC Connectivity, Ethernet, TCP/IP, VPN, WiFi, Firewalls, Network, Networking, Florida Recruiters, Information Technology Jobs, IT Jobs, Florida Recruiting
Looking to hire for similar positions in Boca Raton, FL or in other cities? Our IT recruiting agencies and staffing companies can help.
We help companies that are looking to hire IT Help Desk Specialists for jobs in Boca Raton, Florida and in other cities too. Please contact our IT recruiting agencies and IT staffing companies today! Phone 630-428-0600 ext. 11 or email us at jobs@nextstepsystems.com. Click here to submit your resume for this job and others.
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