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It Help Desk Professional Jobs in Boca Raton, FL

Mapei

IT Helpdesk Technician

Deerfield Beach, FL · On-site

As a Help Desk Technician, you will support smooth IT operations by resolving technical issues and assisting end users across the organization. This role requires strong troubleshooting skills ...

Consolidated Water Group,

IT Technician

Coral Springs, FL · On-site

$55K - $75K/yr

Information Technology Employment Type: Full-Time Job Summary Aquilex is seeking a motivated and ... Ensure all help desk tickets are assigned, updated, and resolved within established service level ...

Consolidated Water Group,

IT Technician

Coral Springs, FL · On-site

$55K - $75K/yr

Information Technology Employment Type: Full-Time Job Summary Aquilex is seeking a motivated and ... Ensure all help desk tickets are assigned, updated, and resolved within established service level ...

Ghostpunch Games

Senior IT Administrator

Sunrise, FL

$80K - $108K/yr

The IT Help Desk role offers an exciting opportunity to engage with cutting-edge technologies within the gaming industry. The candidate will be a critical part of the team, ensuring smooth operations ...

GiaSpace Inc

Help Desk Technician

Fort Lauderdale, FL

$19 - $25.75/hr

The days of reading old, boring IT Technician Job Ads are over. We just gotta' ask... * Tired of ... Instead, here are the skillsets we're actively looking for with our next Help Desk Technician ...

JRM Construction Management

Help Desk Technician

Boca Raton, FL · On-site

$18.75 - $25.50/hr

The Help Desk Technician I role involves providing Tier 1 technical support to employees, including ... Technologies. • Proficient with Windows 10, Windows 7, and Microsoft Office suite. Company : JRM ...

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Showing results 21-40

All JobsIt Help Desk Professional JobsIt Help Desk Professional Jobs in Boca Raton, FL

It Help Desk Professional information

See Boca Raton, FL salary details

$12

$21

$32

How much do it help desk professional jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for it help desk professional in Boca Raton, FL is $21.97, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $24.62 per hour, depending on experience, location, and employer.

What is the difference between It Help Desk Professional vs Technical Support Specialist?

AspectIt Help Desk ProfessionalTechnical Support Specialist
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, Cisco CCNA
Work EnvironmentHelp desks, call centers, remote supportOn-site, remote, customer locations
Industry UsageIT services, corporate supportIT, telecommunications, hardware vendors
Search/Comparison IntentUnderstanding roles, career pathsJob requirements, skills needed

Both roles involve troubleshooting and supporting IT users, but the It Help Desk Professional typically handles general user issues via help desk systems, while the Technical Support Specialist may focus more on hardware, network, or specialized technical problems. The roles often overlap in certifications and work environments, but their specific focus areas differ based on employer needs.

What are some common challenges faced by IT Help Desk Professionals, and how can they be managed effectively?

IT Help Desk Professionals often encounter challenges such as handling a high volume of support requests, troubleshooting a wide range of technical issues, and communicating complex solutions to users with varying technical knowledge. Managing these challenges effectively involves prioritizing tasks, using ticketing systems for organization, and continuously improving communication skills. Additionally, collaborating with other IT team members and staying current with new technologies can help resolve issues more efficiently and provide better support to end users.

What is an IT Help Desk Professional?

IT Help Desk Professionals are specialists who provide technical support and assistance to users within an organization or to customers. Their main responsibilities include troubleshooting hardware and software issues, guiding users through solutions, and escalating problems to higher-level technicians when necessary. They often serve as the first point of contact for IT-related problems and help ensure that technology systems run smoothly and efficiently. Their work is critical for maintaining productivity and minimizing downtime caused by technical issues.

Which IT Help Desk Professional job is the highest paid?

Senior IT Help Desk roles, such as IT Support Manager or Systems Administrator, tend to be the highest paid within help desk professions, often earning higher salaries due to increased responsibilities, experience, and certifications like CompTIA or Microsoft Certified solutions. Advanced technical skills and leadership abilities can further boost earning potential in these positions.

What are the key skills and qualifications needed to thrive as an IT Help Desk Professional?

To thrive as an IT Help Desk Professional, you need a solid understanding of computer hardware, operating systems, troubleshooting techniques, and often a relevant certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and basic networking concepts is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills are crucial for resolving technical issues efficiently, maintaining user productivity, and ensuring a positive support experience.
What are the most commonly searched types of It Help Desk jobs in Boca Raton, FL? The most popular types of It Help Desk jobs in Boca Raton, FL are:
What are popular job titles related to It Help Desk Professional jobs in Boca Raton, FL? For It Help Desk Professional jobs in Boca Raton, FL, the most frequently searched job titles are:
What job categories do people searching It Help Desk Professional jobs in Boca Raton, FL look for? The top searched job categories for It Help Desk Professional jobs in Boca Raton, FL are:
What cities near Boca Raton, FL are hiring for It Help Desk Professional jobs? Cities near Boca Raton, FL with the most It Help Desk Professional job openings:
It Help Desk Professional jobs near you
Infographic showing various It Help Desk Professional job openings in Boca Raton, FL as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $45,696 per year, or $22 per hour.

IT Helpdesk Technician

Mapei

Deerfield Beach, FL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 8 days ago

Mapei rating

7.8

Company rating: 7.8 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

46th of 100 rated chemical manufacturers

Job description


Join MAPEI Corporation, a global leader in construction chemicals and building materials. As a Help Desk Technician, you will support smooth IT operations by resolving technical issues and assisting end users across the organization. This role requires strong troubleshooting skills, excellent communication, and a proactive approach to problem-solving.
Key Responsibilities
  • Respond to help requests via phone and email, documenting issue details and user information.
  • Troubleshoot hardware and software issues using diagnostic tools and online resources.
  • Perform hands-on fixes including installations, upgrades, backups, and system configurations.
  • Maintain and update help desk records, escalating issues when necessary.
  • Conduct preventative maintenance on workstations and peripherals.
  • Follow up with users to confirm resolution and satisfaction.
  • Analyze support trends and recommend improvements.
  • Create help sheets and FAQs for end users.
  • Adhere to company policies, procedures, and safety regulations.
  • Perform other duties as assigned.

What's in it for you
  • Highly Competitive Base Pay
  • FREE MEDICAL INSURANCE for our employees or the option of a highly competitive medical plan with minimal monthly employee contributions and zero deductibles.
  • 17 Days of paid and sick and vacation time annually (proration applies year one)
  • 401K retirement with up to 6% matching program
  • Tuition reimbursement programs
  • Excellent dental, vision programs, flex spending accounts, employer paid life insurance
  • Free tele-med physician services
  • Various other company employee-centric perks initiatives; discounted home/auto insurance programs, supplemental life insurance, and more.

Qualifications
  • High school diploma or GED required; associate's degree or technical training preferred.
  • 1-2 years of related experience or equivalent combination of education and training.
  • Proficiency in Microsoft Office (Word, Excel, Outlook, Access, PowerPoint); familiarity with Outlook calendar and inbox; experience with Microsoft Office preferred.
  • Ability to work in a Windows environment.
  • Physical Requirements: Must be able to stand, crawl under desks, reach overhead, and lift or carry equipment as needed to support IT operations.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
MAPEIHP3
About Us
MAPEI is a world leader in the manufacturing of solutions of excellence for the building industry. Founded in Milan in 1937, MAPEI has more than 11,000 employees worldwide, with 100 subsidiaries in 57 countries and 86 manufacturing plants in 35 nations. Working for MAPEI
Our products are sold in residential and commercial channels, including national retail organizations. Some of our products include mortars, grouts, adhesives, concrete restorations products and various types of concrete and cement admixtures. We are extremely focused on green and sustainability initiatives, currently channeling 70% of our research work done into the development of sustainable products.
CRPA Notice. If you are a California resident, and would like to learn more about what categories of personal information we collect when you apply for this job, and how we may use that information, please read our CRPA Job Applicant Notice at Collection, click here.

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