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Network Help Desk Jobs in Florida (NOW HIRING)

SAIC

Help Desk Specialist

Homestead, FL

... systems and network infrastructure; provide end user and common device support; provide ... Provides EOC site/local help desk services and acts as the POC for creating, responding to, and ...

GrayRobinson

Help Desk Analyst

Tallahassee, FL

$19.50 - $26.50/hr

The Help Desk Analyst is primarily responsible for assisting users with software-related questions and troubleshooting basic PC hardware/network issues. This analyst also assists with IT projects, ...

New

Purposebrands

Manager, Help Desk

Boca Raton, FL · Hybrid

$108K/yr

The Help Desk Manager will lead and optimize technology support for PB-level employees across all ... diverse franchise network, and uplifting the members and communities we serve. EEO STATEMENT ...

Prescient Edge

Help Desk Lead

Miami, FL · On-site

Job Title Help Desk Lead Location Doral, FL 33122 US (Primary) Category Intelligence Job Type ... networking. * A positive work environment where employees are respected, supported, and engaged.

GrayRobinson

Help Desk Analyst

Orlando, FL · On-site

$19 - $26/hr

The Help Desk Analyst is primarily responsible for assisting users with software-related questions and troubleshooting basic PC hardware/network issues. This analyst also assists with IT projects, ...

New

Prescient Edge

Help Desk Lead

Doral, FL · On-site

Job Title Help Desk Lead Location Doral, FL 33122 US (Primary) Category Intelligence Job Type ... networking. * A positive work environment where employees are respected, supported, and engaged.

SAIC

Help Desk Specialist

Homestead, FL · On-site

... systems and network infrastructure; provide end user and common device support; provide ... Provides EOC site/local help desk services and acts as the POC for creating, responding to, and ...

SAIC

Help Desk Specialist

Homestead, FL · On-site

... systems and network infrastructure; provide end user and common device support; provide ... Provides EOC site/local help desk services and acts as the POC for creating, responding to, and ...

GiaSpace Inc

Help Desk Technician

Fort Lauderdale, FL

$19 - $25.75/hr

Network Component Installation, Diagnostics * DHCP and DNS Working Experience, Diagnostics * VPN ... Send in your Cover Letter and Resume, to: help_desk_technician_id_BrN_g61K-tb6@giaspace.freshteam ...

Sparibis

Help Desk- Tier I

Orlando, FL · On-site +1

$19.25 - $26.25/hr

Assisting with wireless and wired network connections configuration assistance. * Resolve end user technical issues promptly and effectively. * Reviewing, managing and maintaining the Tier 1 ticket ...

Prescient Edge

Help Desk Representative

Doral, FL · On-site

$16.75 - $21.50/hr

Job Title Help Desk Representative Location Doral, FL 33122 US (Primary) Category Intelligence Job ... networking. * A positive work environment where employees are respected, supported, and engaged.

iVenture Solutions

IT Help Desk Technician

Tampa, FL · On-site

$37K - $50K/yr

Typical Week: 85% help desk, 10% server/network support, 5% training/meetings You are a great IT Help Desk Technician candidate if you have..... * Bachelor's Degree, business related field preferred ...

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All JobsNetwork Help Desk JobsNetwork Help Desk Jobs in Florida

Network Help Desk information

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How much do network help desk jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for network help desk in Florida is $15.58, according to ZipRecruiter salary data. Most workers in this role earn between $13.12 and $17.26 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a network help desk professional?

To thrive as a Network Help Desk professional, you need a solid understanding of computer networks, troubleshooting skills, and typically an associate degree or relevant certifications like CompTIA Network+ or Cisco CCNA. Familiarity with network monitoring tools, ticketing systems, and remote desktop applications is often required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills enable prompt, accurate support that ensures network reliability and minimizes downtime for organizations.

What is the difference between Network Help Desk vs Technical Support Specialist?

AspectNetwork Help DeskTechnical Support Specialist
CertificationsCompTIA Network+, Cisco CCNACompTIA A+, Microsoft Certified
Work EnvironmentHelp desk, IT support centers, corporate networksCustomer service, software/hardware troubleshooting
Employer & IndustryIT departments, managed service providersTech companies, retail, healthcare

Network Help Desk roles focus on troubleshooting network issues, configuring routers, switches, and maintaining network infrastructure. Technical Support Specialists handle a broader range of hardware and software problems, often assisting end-users with software applications and device issues. While both roles require technical certifications and customer service skills, Network Help Desk positions are more network-centric, whereas Technical Support Specialists cover a wider array of technical problems.

What is a network help desk professional?

Network Help Desk professionals are IT support specialists who assist users in troubleshooting and resolving issues related to computer networks. They handle problems such as connectivity issues, network configuration errors, and hardware or software malfunctions. Their responsibilities often include responding to user queries, diagnosing network problems, guiding users through solutions, and escalating complex issues to higher-level technical staff. Network Help Desk professionals play a crucial role in maintaining the smooth operation of an organization's IT infrastructure.

What are some common challenges faced by network help desk professionals, and how can they be managed effectively?

Network Help Desk professionals often encounter challenges such as troubleshooting complex connectivity issues, handling high volumes of support requests, and communicating technical information to non-technical users. Managing these challenges effectively involves prioritizing tickets based on urgency, continuously updating technical skills, and utilizing clear, customer-friendly communication. Additionally, collaborating closely with network engineers and other IT staff can help resolve escalated issues quickly and foster a supportive team environment.
What are popular job titles related to Network Help Desk jobs in Florida? For Network Help Desk jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Network Help Desk jobs in Florida look for? The top searched job categories for Network Help Desk jobs in Florida are:
Network Help Desk jobs near you
Infographic showing various Network Help Desk job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $32,400 per year, or $15.6 per hour.

Help Desk Specialist

SAIC

Homestead, FL

Full-time

Re-posted 9 days ago

SAIC rating

7.9

Company rating: 7.9 out of 10

Based on 79 frontline employees who took The Breakroom Quiz

78th of 223 rated it services

Job description

Job ID: 2613365

Location: Homestead, FL, US

Date Posted: 2026-06-04

Category: Information Technology

Subcategory: Site Support

Schedule: Full-Time

Shift: Day Job

Travel: Yes - 10% of the time

Minimum Clearance Required: TS.SCI

Clearance Level Must Be Able to Obtain: None

Potential for Remote Work: ORA_ON_SITE


Description

SAIC has an immediate opening for a Help Desk Technician to support the Special Operations Forces Information Technology Enterprise Contract (SITEC) - This critical position is located at Homestead AFB, FL.

The purpose of the Special Operations Forces Information Technology Enterprise Contract (SITEC) 3 Enterprise Operations and Maintenance (EOM) Task Order (TO) is to provide SOCSOUTH, its Component Commands, its Theater Special Operations Commands (TSOCs),and its deployed forces with Operations and Maintenance (O&M) services to maintain Network Operations (NetOps); maintain systems and network infrastructure; provide end user and common device support; provide configuration, change, license, and asset management; conduct training, and perform Install, Move, Add, Change (IMACs) services. The responsibilities and tasks associated with each requirement play a pivotal role to SOCSOUTH, and ultimately the end-users who operate around the globe 24x7x365.

Roles and Responsibilities: 

  • Provides support to users in resolving problems using help desk center tools including Remedy, MECM, VMWare, ESXi and NetApp ONTAP. 
  • Supports electronic mail, account creation and maintenance, standard desktop applications, and applications developed by the Government. 
  • Provides EOC site/local help desk services and acts as the POC for creating, responding to, and resolving end user incidents. 
  • Coordinates Incident Reports and Service Request resolutions with the proper personnel at the various site locations, while tracking resolutions from initiation to conclusion on behalf of the end user. 
  • Creates tickets within the Remedy IT Service Management (ITSM) tool. 
  • Troubleshoots and repairs end user devices. 
  • Installs and troubleshoots software. 
  • Re-images hardware. 
  • Performs shared file access maintenance. 
  • Maintains accounts. 
  • Creates tokens. 
  • Resets CAC/Token pins. 
  • Maintains local registration authority capabilities. 
  • Provides information and tracking on IT Projects, ASIs, incidents, and changes that impact customers Ensuring incidents are routed and/or escalated to the appropriate support group. 
  • Escalates tickets to other IT support groups and/or vendor support staff. 

Qualifications

  • Active DoD TS/SCI clearance.  
  • DoD 8570 IAT II Certification.
  • 6 years experience with a High School Diploma; OR 4 years of experience with an AS/AA; or 2 years of experience with a BS/BA.

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