Tier 2 Network Support Jobs (NOW HIRING)

Lumen is the trusted network for the AIpowered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, highperformance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities. At Lumen, you'll work on infrastructure customers rely on today and build for what's next, where performance, security, and resilience matter.

This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you're ready to take ownership, deliver meaningful impact, and help shape the future of AIready connectivity, join us today.

The Role The Senior IT Systems Engineer provides advanced Tier II support by troubleshooting and repairing network devices, tools, and services for a nationwide fiber optic transport network as well as network support for two (2) geographically separated Network Operation Centers (NOC). The IT System Engineer II is operationally responsible for all IP and network management applications associated with the IP and transport platforms and maintaining 100% availability of IP and Network Management services in engineering and operations environment. The Senior IT Systems Engineer provides advanced Tier II support by troubleshooting and repairing network devices, tools, and services for a nationwide fiber optic transport network as well as network support for two (2) geographically separated Network Operation Centers (NOC).

The IT System Engineer II is operationally responsible for all IP and network management applications associated with the IP and transport platforms and maintaining 100% availability of IP and Network Management services in engineering and operations environment. The Main Responsibilities Perform Transport Network Management functions in engineering and operations environment; operates as a technical SME. Work Tier-2 trouble escalations for SONET, OTN, and DWDM troubles.

Trouble shoot and coordinate Tier-2 Network Implementations projects; services as technical POC for service Provisioning, configurations, and Test and Turn-up processes. Interface with Lead Engineers with network requirements and designs. Work and coordinate Tier-2 Network deactivation and decommission of Transport SONET, OTN, DWDM transport devices.

Write and maintain technical operational documentation and SOP for Transport discipline supporting the NOC. Develop and maintain Circuit Layout Records, Network Diagrams, and other supporting documentation. Review and provide feedback to network as-built, Engineering Development Plans, and configuration management drawings.

Perform Transport Network Management functions in engineering and operations environment; operates as a technical SME. Work Tier-2 trouble escalations for SONET, OTN, and DWDM troubles. Trouble shoot and coordinate Tier-2 Network Implementations projects; services as technical POC for service Provisioning, configurations, and Test and Turn-up processes.

Interface with Lead Engineers with network requirements and designs. Work and coordinate Tier-2 Network deactivation and decommission of Transport SONET, OTN, DWDM transport devices. Write and maintain technical operational documentation and SOP for Transport discipline supporting the NOC.

Develop and maintain Circuit Layout Records, Network Diagrams, and other supporting documentation. Review and provide feedback to network as-built, Engineering Development Plans, and configuration management drawings. What We Look For in a Candidate Requires a Top Secret/SCI clearance.

On-call after hours/on-call support as required. Expected to work in a shift environment in support of 24x7 operations. Up to 10% travel can be expected.

Must have technical skills and experience in the OTN/SONET/DWDM profession. Operate and accomplish technical tasks with minimum guidance. Security+ or equivalent IAT/IAM/IASAE Level 2 of DOD 8570.1 is required

Preferred Qualifications: Bachelor's degree or equivalent experience in an Information Technology field. At least 5 years of experience in a network management environment. Demonstrates a high level of proficiency in the OTN/SONET/DWDM profession and is required.

Expertise in the uses of network management protocols, tools and products such as One Control, MCP, DNA, TNMS, Remedy. Fluent in the use of Microsoft Office tools to include Outlook, Excel, Word, PowerPoint, and Visio. Ciena OC-A certification is preferred.

High level knowledge of DWDM, SONET, OTN, and TDM technology. On-call after hours/on-call support as required. Expected to work in a shift environment in support of 24x7 operations.

Up to 10% travel can be expected. Must have technical skills and experience in the OTN/SONET/DWDM profession. Operate and accomplish technical tasks with minimum guidance.

Security+ or equivalent IAT/IAM/IASAE Level 2 of DOD 8570.1 is required. Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location

Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $93,092 - $124,122 in these states: TX Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's: Benefits Bonus Structure #LI-Remote What to Expect Next Requisition #: 343110 Life at Lumen Life at Lumen is human and connected, even in a fast moving, AIfocused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes.

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win. To learn more about Life at Lumen and how we live the Lumen 8, please visit: https://jobs.lumen.com/global/en/life-at-lumen Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page

Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Privacy Notice Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process.

Our Applicant Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data. To review Lumen's Global Employment Applicant and Talent Community Privacy Notice, please visit: https://jobs.lumen.com/global/en/privacy-notice Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job

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