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Tier 2 Network Support Jobs (NOW HIRING)

Leidos

Tier 2 Technician

Dayton, OH

$73K - $132K/yr

The Tier 2 network field technician will support the installation and maintenance of the client LAN/WAN devices. * Respond to and resolve incident tickets. * Draft and implement standard network ...

Winsupply

Network Support Analyst

Moraine, OH

Complex/high priority problems are elevated to Tier II Network Support Team Members for resolution when needed, but the Tier 1 Network Support Team Member is responsible for ensuring that an ...

Winsupply

Network Support Analyst

Moraine, OH · On-site

Complex/high priority problems are elevated to Tier II Network Support Team Members for resolution when needed, but the Tier 1 Network Support Team Member is responsible for ensuring that an ...

Winsupply

Network Support Analyst

Dayton, OH

Complex/high priority problems are elevated to Tier II Network Support Team Members for resolution when needed, but the Tier 1 Network Support Team Member is responsible for ensuring that an ...

Mannassi IT Solutions

Be Seen First

Network Support Specialist II

West Hills, CA · On-site

$68K - $86K/yr

The Network Support Specialist II serves as the primary Tier II/Tier III technical resource within the Operations team, providing escalation support to the Help Desk while assisting Senior Network ...

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Tier 2 Network Support information

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$14

$26

$37

How much do tier 2 network support jobs pay per hour?

As of Jul 24, 2026, the average hourly pay for tier 2 network support in the United States is $26.38, according to ZipRecruiter salary data. Most workers in this role earn between $23.32 and $28.37 per hour, depending on experience, location, and employer.

What are Tier 2 Network Support specialists?

Tier 2 Network Support specialists are IT professionals who handle more complex network issues that cannot be resolved by Tier 1 support. They troubleshoot advanced problems related to network connectivity, hardware, software, and performance, often working with routers, switches, firewalls, and other networking equipment. These specialists analyze issues, implement solutions, and may escalate unresolved problems to Tier 3 support or network engineers. They also often assist in maintaining network documentation and may provide guidance to junior staff.

What are the key skills and qualifications needed to thrive as a Tier 2 Network Support specialist, and why are they important?

To thrive as a Tier 2 Network Support specialist, you need a strong understanding of networking fundamentals, troubleshooting methodologies, and typically a degree or certification such as CompTIA Network+ or Cisco CCNA. Hands-on experience with network monitoring tools, ticketing systems, and hardware like switches, routers, and firewalls is essential. Effective communication, problem-solving, and the ability to remain calm under pressure are valuable soft skills in this role. These skills and qualities are crucial for resolving escalated technical issues efficiently and ensuring network reliability for organizational operations.

What is the difference between Tier 2 Network Support vs Tier 1 Network Support?

AspectTier 2 Network SupportTier 1 Network Support
CertificationsCCNA, CompTIA Network+CompTIA A+, basic networking certifications
Work EnvironmentHandles complex issues, escalated tickets, in-depth troubleshootingInitial customer contact, basic troubleshooting, issue logging
ResponsibilitiesDiagnose advanced network problems, configure devices, escalate unresolved issuesRespond to common network issues, provide basic support, gather initial info
Industry UsageCommon in enterprise and service provider environmentsCommon in help desks and customer support centers

In summary, Tier 2 Network Support handles more complex network issues requiring advanced skills and certifications, while Tier 1 focuses on basic troubleshooting and customer support. Both roles are essential in maintaining network operations but differ in scope and technical depth.

How does a Tier 2 Network Support role typically interact with Tier 1 and Tier 3 teams?

In a Tier 2 Network Support position, you often serve as a bridge between Tier 1 and Tier 3 teams. When Tier 1 support is unable to resolve a technical issue, it is escalated to Tier 2, where you perform in-depth troubleshooting and analysis. If the problem is highly complex or requires specialized knowledge, you escalate it further to Tier 3 while providing detailed documentation of your findings. Collaboration and clear communication with both tiers are essential, as you help ensure a smooth resolution process and contribute to knowledge sharing across support levels.
More about Tier 2 Network Support jobs
What states have the most Tier 2 Network Support jobs? States with the most job openings for Tier 2 Network Support jobs include:
What job categories do people searching Tier 2 Network Support jobs look for? The top searched job categories for Tier 2 Network Support jobs are:
Tier 2 Network Support jobs near you
Infographic showing various Tier 2 Network Support job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $54,870 per year, or $26.4 per hour.
Network Support Professionals for DC Government Entity

Network Support Professionals for DC Government Entity

Management Applications, Inc.

Annapolis, MD • On-site

Full-time

Posted 18 days ago

Job description

Network Support Professionals for DC Government Entity
Management Applications, Inc., a leading provider of Managed IT Services and Network Design and Implementation is seeking Network Professionals for positions with a DC Government Entity. Please submit a resume and salary requirements to be considered. Applicants with government experience are encouraged to apply.
Entity's internal IT staff consists of five (5) members: a Network Administrator, a Network Systems Administrator, a Help Desk Manager, a Procurement Coordinator, and a Director. Newly hired staff will report to the Help Desk Manager on a day-to-day basis.
The Help Desk Manager has a supervisory role over desktop support, network operations, and technology training. Hired staff will work closely with the Help Desk Manager and IT Director to ensure high quality support is provided for the entity's IT services and timely completion of technology projects.
IT Environment
Cisco ASA Firewall
Cisco FirePower
IPS Cisco Switching
Cisco VLANs
Cisco Routing
Cisco VPN
Fiber Channel Switch
SAN Hyper-V
Video Conference Bridge
Video Conference Endpoint
Office 365
Netwrix
AlienVault SIEM
Active Directory
Group Policy
DNS
DHCP
RDP
HTTP/S
FTP
Terminal Services
Barracuda Backup
Barracuda Web Filter
Barracuda Email Filter
Deltek CostPoint
Sophos Endpoint Protection
ESRI ArcGIS
SharePoint
Windows Server 2012 R2
Windows 7
Windows 10
Office 2013
Office 2016
Scope of Support Services
Staff will support entity's existing on-premises infrastructure/personnel components. Support of the infrastructure shall include:
a. Following entity IT Policies and Procedures;
b. Development of project /Statements of Work;
c. Responding to alert notifications from system monitoring applications;
d. Prepare regular system performance reports and present recommendations
for improvement;
e. Providing technical support and training to entity employees;
f. Provide technical expertise and support for regional IT projects in which entity
is involved;
g. Take necessary steps to ensure entity's IT infrastructure is safe from malware and properly maintained and patched;
h. Ensure that all entity servers are appropriately backed up and can be restored within agreed upon timeframes;
i. Provisioning of new systems as needed or full-system upgrades of existing systems;
In order to provide the support detailed above, Contractor will :
Open Positions
Tier 3 Network Engineer
One (1) person on-site full time for Tier 3 level support and project- based work to be performed during entity business hours. Tier 3 person must have a 4-year degree in Information Technology and be at least CCNA level certified. PMP Certification is also preferred. Tier 3 person must have demonstrated expertise managing Microsoft Hyper-V, Cisco networking infrastructure, and exposure to multiple security platforms.
Tier 2 Network Engineer
One (1) person on-site full time for Tier 2 level support and project- based work to be performed during entity business hours. Tier 2 person must have at least a 4-year degree in Information Technology and proven quality support experience. Tier 2 person must have proven experience supporting a Microsoft Windows 7/10 desktop environment along with Microsoft Office 2013/2016.
Additional Positions
It is anticipated that additional projects supporting the entity's infrastructure will arise that require specialized technical skills from the following open positions:
  • Oracle Database Administrator;
  • Java Programming;
  • Microsoft SharePoint Administrator;
  • Microsoft SharePoint Developer;
  • Cisco CCNP or equivalent level engineer;
  • Cisco CCNP Wireless or equivalent level engineer;

Job Application Instructions
To be considered for these positions please submit a resume (2 page max.) as well as minimum salary requirements. Please prominently feature the skills described above within the resume you submit. YOU MUST SUBMIT YOUR MINIMUM SALARY REQUIREMENTS. RESUMES WITHOUT MINIMUM SALARY REQUIREMENTS WILL NOT BE CONSIDERED.

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