ZipRecruiter

Log In

1

Tier Iii Support Jobs (NOW HIRING)

Pennant Services

Tier 3 Support Engineer

Nashville, TN · On-site

JOB SUMMARY The Tier 3 Support Engineer provides advanced technical expertise for complex incidents, major outages, and escalations beyond the scope of Tier 1 and Tier 2 support. This role is ...

Aretum

Tier III Support Technician

Arlington, VA · On-site +1

Job Summary Aretum is seeking a Tier III Support Technician to provide advanced technical support and serve as an escalation point for complex end-user technology issues across Windows, macOS, iOS ...

Aretum

Tier III Support Technician

Arlington, VA

Job Summary Aretum is seeking a Tier III Support Technician to provide advanced technical support and serve as an escalation point for complex end-user technology issues across Windows, macOS, iOS ...

Aretum

Tier III Support Technician

Arlington, VA · Remote

Job Summary Aretum is seeking a Tier III Support Technician to provide advanced technical support and serve as an escalation point for complex end-user technology issues across Windows, macOS, iOS ...

Apex Systems

Tier 3 Support Technician

Virginia Beach, VA · On-site

$80K - $95K/yr

Escalate complex issues to Tier II and Tier III support teams when necessary. * Work closely with infrastructure, network, security, and systems administration teams to ensure timely issue resolution.

TecTammina

Tier 3 Support Engineer

Redmond, WA

Well Versed in Support process methodologies and escalation hierarchies Analyse live-site issues quickly and possess a thorough understanding of client/server architectures and high-availability ...

Nerdio

Escalation Engineer (Tier 3 Support)

$80K - $100K/yr

About The Role When the hardest problems land in Nerdio's support queue, the Escalation Engineer is who they land with. This is a Tier 3 role built for engineers who thrive on deep investigation and ...

TGI MAIN COMPANY

Helpdesk Tier 3

Boca Raton, FL · On-site

$80K - $90K/yr

We have an immediate open position for a Tier 3 Support Technician that will provide remote support to its client base. This is an in-house position. This person knows the importance of white glove ...

TGI MAIN COMPANY

Helpdesk Tier 3

Brooklyn, NY

$80K - $90K/yr

We have an immediate open position for a Tier 3 Support Technician that will provide remote support to its client base. This is an in-house position. This person knows the importance of white glove ...

iClassPro, Inc

Tier 3 Technical Support

Longview, TX · On-site

About the Role We're looking for a technically strong problem-solver to join our Tier 3 support team. In this role, you'll handle complex technical issues , work directly with our engineering team ...

iClassPro Inc

Tier 3 Technical Support

Longview, TX

About the Role We're looking for a technically strong problem-solver to join our Tier 3 support team. In this role, you'll handle complex technical issues , work directly with our engineering team ...

next page

Showing results 1-20

All JobsTier Iii Support Jobs

Tier Iii Support information

See salary details

$9

$16

$20

How much do tier iii support jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for tier iii support in the United States is $16.28, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $17.55 per hour, depending on experience, location, and employer.

What are Tier III Support roles?

Tier III Support refers to the highest level of technical support within an organization, typically staffed by experts or engineers with deep knowledge of the product or service. These professionals handle the most complex and advanced issues that cannot be resolved by Tier I (basic support) or Tier II (intermediate support) teams. Tier III Support is often responsible for troubleshooting critical problems, creating long-term solutions, and sometimes working directly with product development to address systemic issues. Their expertise is essential for maintaining system stability and customer satisfaction when facing advanced technical challenges.

How does a Tier III Support specialist typically collaborate with other technical teams to resolve complex issues?

Tier III Support specialists often work closely with engineering, development, and product teams when troubleshooting advanced technical problems. They serve as the final escalation point, analyzing issues that Tier I and II cannot resolve, and may participate in root cause analysis meetings or contribute insights for product improvements. Effective communication and documentation are key, as Tier III specialists frequently translate technical findings into actionable feedback for both internal teams and end-users. This collaborative environment promotes knowledge sharing and continuous learning, which can open up opportunities for advancement into specialized or leadership roles.

What are the key skills and qualifications needed to thrive as a Tier III Support specialist, and why are they important?

To thrive as a Tier III Support specialist, you need deep technical expertise in system administration, advanced troubleshooting skills, and a strong understanding of networking and software architecture, usually backed by a relevant degree or equivalent experience. Familiarity with diagnostic tools, ticketing systems (like Jira or ServiceNow), and certifications such as CompTIA, Microsoft, or Cisco are highly valuable. Critical thinking, patience, and effective communication are vital soft skills to resolve complex issues and interact with both technical and non-technical stakeholders. These skills ensure the efficient resolution of escalated problems, minimize downtime, and maintain high customer satisfaction.

What is the difference between Tier Iii Support vs Tier Ii Support?

AspectTier Iii SupportTier Ii Support
CertificationsCompTIA Network+, Cisco CCNA, Microsoft CertifiedCompTIA A+, Microsoft MTA, Cisco CCNA
Work EnvironmentAdvanced technical support, complex issue resolutionBasic to intermediate support, troubleshooting
ResponsibilitiesDiagnosing complex network/server issues, escalation pointHandling common user issues, initial troubleshooting

Tier Iii Support professionals handle complex technical problems requiring advanced certifications and skills, often serving as escalation points. In contrast, Tier Ii Support focuses on resolving basic to intermediate issues, providing initial troubleshooting. Understanding these differences helps organizations assign appropriate support levels and ensures efficient problem resolution.

More about Tier Iii Support jobs
What states have the most Tier Iii Support jobs? States with the most job openings for Tier Iii Support jobs include:
What job categories do people searching Tier Iii Support jobs look for? The top searched job categories for Tier Iii Support jobs are:
Tier Iii Support jobs near you
Infographic showing various Tier Iii Support job openings in the United States as of July 2026, with employment types broken down into 2% As Needed, 85% Full Time, 9% Part Time, 3% Contract, and 1% Nights. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $33,871 per year, or $16.3 per hour.
Tier 3 Support Engineer

Tier 3 Support Engineer

Pennant Services, Inc.

Nashville, TN

Full-time

Posted 19 days ago

Job description

WHO WE ARE

At Pennant, our culture is our competitive advantage. We are a collection of independent, locally led healthcare companies united by a shared purpose and the CAPLICO values—Celebration, Accountability, Passion, Love, Intelligence, Customer Second, and Ownership. We believe great results come from empowered leaders, strong relationships, and people who take ownership of their work.

JOB SUMMARY 
The Tier 3 Support Engineer provides advanced technical expertise for complex incidents, major outages, and escalations beyond the scope of Tier 1 and Tier 2 support. This role is responsible for root cause analysis, long-term remediation, and active participation in IT projects and continuous improvement initiatives. The Tier 3 Engineer serves as a senior technical resource and a liaison between the service desk  and other IT teams. This position participates in an on-call rotation and is responsible for responding to critical incidents and urgent escalations outside normal business hours. 

JOB DUTIES 
Advanced Incident & Problem Management  

  • Resolve escalated incidents requiring deep technical expertise. 
  • Perform root cause analysis for recurring issues and recommend long-term fixes. 
  • Support critical incidents, ensuring minimal disruption to business operations. 
  • Serve as part of the on-call rotation to address high-priority incidents, perform root cause 
  • analysis, and provide advanced support for critical systems.  
  • Document incident findings, lessons learned, and permanent fixes. 

Project & Technical Involvement  

  • Contribute to IT initiatives such as upgrades, system rollouts, and integrations. 
  • Partner with other IT teams on cross-functional projects. 
  • Assist with testing, rollout support, and post-implementation validation. 
  • Provide technical input and risk assessment during change management and release management procedures. 

Knowledge & Continuous Improvement  

  • Develop advanced documentation and knowledge base content. 
  • Mentor tier 1 and 2 to improve technical capability across the team. 
  • Recommend tooling, process, or architectural improvements to enhance support effectiveness and system reliability. 

Liaison & Collaboration  

  • Act as a technical bridge between the service desk and other IT functions. 
  • Communicate effectively with business stakeholders during escalations or projects. 
  • Ensure alignment of support with organizational IT strategy. 
  • Provide status updates, post-incident reports, and technical explanations as needed. 
The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description. 

QUALIFICATIONS 

  • Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience). 
  • 4+ years in IT support with significant Tier 2/3 experience. 
  • Advanced knowledge of Windows, macOS, and Linux environments. 
  • Strong understanding of networking (TCP/IP, DNS, DHCP, VPNs, firewalls). 
  • Experience with virtualization (VMware, Hyper-V), cloud services (Azure, AWS). 
  • Experience with scripting and automation (PowerShell, Python, Bash). 
  • Familiarity with identity and access management tools (Active Directory, Azure AD, MFA). 
  • Familiarity with endpoint management, patching, and monitoring tolls.
  • ITIL Foundation, Microsoft/Azure certifications, or cloud-related certifications (AWS/Azure Solutions Architect, etc.) preferred. 
  • Excellent written and verbal communication skills. 
  • Experience supporting regulated, high-availability, and fast-paced environments with a customer-focused mindset. 
  • Strong collaboration skills, ability to work under pressure, and manage escalations effectively.  
  • Competence in documentation and change management processes. 
  • Excellent analytical and problem-solving skills. 

Wage: Dependent on Experience
Type: Full-Time

Location: Hybrid in Nashville, TN
 

Additional Information

We are committed to providing a competitive Total Rewards Package that meets our employee’s needs.

From a choice of medical, dental and vision plan to retirement savings opportunities through a 401(k), company match and various other features, we offer a comprehensive benefits package. We believe in great work, and we celebrate our employees' efforts and accomplishments both locally and companywide, recognizing people daily through our Moments of Truth Program. In addition to recognition, we believe in supporting our employees' professional growth and development. We provide employees a wide range of free e-courses through our Learning Management System as well as training sessions and seminars.

The employer for this position is stated in the job posting.  The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US.  Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets.  More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com.