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Tier Iii Support Jobs (NOW HIRING)

TGI MAIN COMPANY

Helpdesk Tier 3

Boca Raton, FL · On-site

$80K - $90K/yr

We have an immediate open position for a Tier 3 Support Technician that will provide remote support to its client base. This is an in-house position. This person knows the importance of white glove ...

TGI Office Automation, Inc.

Helpdesk Tier 3

Caldwell, NJ · On-site

$80K - $90K/yr

We have an immediate open position for a Tier 3 Support Technician that will provide remote support to its client base. This is an in-house position. This person knows the importance of white glove ...

TGI MAIN COMPANY

Helpdesk Tier 3

Cherry Hill, NJ · On-site

$80K - $90K/yr

We have an immediate open position for a Tier 3 Support Technician that will provide remote support to its client base. This is an in-house position. This person knows the importance of white glove ...

iClassPro Inc

Tier 3 Technical Support

Longview, TX · On-site

About the Role We're looking for a technically strong problem-solver to join our Tier 3 support team. In this role, you'll handle complex technical issues , work directly with our engineering team ...

iClassPro, Inc

Tier 3 Technical Support

Longview, TX · On-site

About the Role We're looking for a technically strong problem-solver to join our Tier 3 support team. In this role, you'll handle complex technical issues , work directly with our engineering team ...

TGI MAIN COMPANY

Helpdesk Tier 3

West Caldwell, NJ

$80K - $90K/yr

We have an immediate open position for a Tier 3 Support Technician that will provide remote support to its client base. This is an in-house position. This person knows the importance of white glove ...

iClassPro Inc

Tier 3 Technical Support

Longview, TX · On-site

About the Role We're looking for a technically strong problem-solver to join our Tier 3 support team. In this role, you'll handle complex technical issues , work directly with our engineering team ...

TGI Office Automation, Inc.

Helpdesk Tier 3

Boca Raton, FL · On-site

$80K - $90K/yr

We have an immediate open position for a Tier 3 Support Technician that will provide remote support to its client base. This is an in-house position. This person knows the importance of white glove ...

BTI

Help Desk Tier 2 Support

Washington, DC · On-site

$22.50 - $30.50/hr

The Tier 2 Support Specialist will escalate complex or unresolved issues to Tier 3 support while maintaining ownership, communication, and complete ticket documentation throughout the support process.

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All JobsTier Iii Support Jobs

Tier Iii Support information

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How much do tier iii support jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for tier iii support in the United States is $16.28, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $17.55 per hour, depending on experience, location, and employer.

What is a Tier III Support?

Tier III Support refers to the highest level of technical support within an organization, typically staffed by experts or engineers with deep knowledge of the product or service. These professionals handle the most complex and advanced issues that cannot be resolved by Tier I (basic support) or Tier II (intermediate support) teams. Tier III Support is often responsible for troubleshooting critical problems, creating long-term solutions, and sometimes working directly with product development to address systemic issues. Their expertise is essential for maintaining system stability and customer satisfaction when facing advanced technical challenges.

How does a Tier III Support specialist typically collaborate with other technical teams to resolve complex issues?

Tier III Support specialists often work closely with engineering, development, and product teams when troubleshooting advanced technical problems. They serve as the final escalation point, analyzing issues that Tier I and II cannot resolve, and may participate in root cause analysis meetings or contribute insights for product improvements. Effective communication and documentation are key, as Tier III specialists frequently translate technical findings into actionable feedback for both internal teams and end-users. This collaborative environment promotes knowledge sharing and continuous learning, which can open up opportunities for advancement into specialized or leadership roles.

What are the key skills and qualifications needed to thrive as a Tier III Support specialist?

To thrive as a Tier III Support specialist, you need deep technical expertise in system administration, advanced troubleshooting skills, and a strong understanding of networking and software architecture, usually backed by a relevant degree or equivalent experience. Familiarity with diagnostic tools, ticketing systems (like Jira or ServiceNow), and certifications such as CompTIA, Microsoft, or Cisco are highly valuable. Critical thinking, patience, and effective communication are vital soft skills to resolve complex issues and interact with both technical and non-technical stakeholders. These skills ensure the efficient resolution of escalated problems, minimize downtime, and maintain high customer satisfaction.

What is the difference between Tier Iii Support vs Tier Ii Support?

AspectTier Iii SupportTier Ii Support
CertificationsCompTIA Network+, Cisco CCNA, Microsoft CertifiedCompTIA A+, Microsoft MTA, Cisco CCNA
Work EnvironmentAdvanced technical support, complex issue resolutionBasic to intermediate support, troubleshooting
ResponsibilitiesDiagnosing complex network/server issues, escalation pointHandling common user issues, initial troubleshooting

Tier Iii Support professionals handle complex technical problems requiring advanced certifications and skills, often serving as escalation points. In contrast, Tier Ii Support focuses on resolving basic to intermediate issues, providing initial troubleshooting. Understanding these differences helps organizations assign appropriate support levels and ensures efficient problem resolution.

More about Tier Iii Support jobs

What states have the most Tier Iii Support jobs?

States with the most job openings for Tier Iii Support jobs include:

What job categories do people searching Tier Iii Support jobs look for?

The top searched job categories for Tier Iii Support jobs are:

Tier Iii Support jobs near you
Infographic showing various Tier Iii Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $33,871 per year, or $16.3 per hour.

Help Desk Technician / Tier III Support

PEOPLE TECHNOLOGY AND PROCESSES LLC

Norfolk, VA • On-site

$20.25 - $27.50/hr

Full-time

Re-posted 27 days ago

Job description

PWS Title: Help Desk Technician / Tier III Support

Clearance Type: Top Secret

Contingent upon award*

Responsibilities:

  • Troubleshoot and resolve complex technical issues escalated from Tier I and Tier II. This includes problems related to network connectivity, virtual desktops (VDI), domain authentication, print services, and application access. Provide rapid and effective response to maintain user productivity.
  • Process AMC tickets by performing endpoint provisioning, IP address assignment via DHCP or static configuration, switch port activation, DNS/DHCP updates, and port security validation. Ensure changes are logged, tested, and documented per change control policy.
  • One FTE is designated to provide concierge-level IT support for approximately 75 General Officers and VIP users. This includes rapid response to service disruptions, proactive system checks, and discreet, onsite or remote assistance tailored to executive schedules.
  • Assist with user account creation, disabling, unlocking, and access troubleshooting across Active Directory (AD), VDI, and other DISA-managed systems. Ensure changes are compliant with security protocols and properly authorized.
  • Use the approved ticketing system to document, assign, update, and close service requests. Maintain professional, customer-focused communication throughout the ticket lifecycle to keep users informed of progress and resolution timelines.
  • Maintain internal troubleshooting guides, resolution SOPs, and AMC process documentation. Contribute to the creation of job aids and training materials to improve Help Desk efficiency and reduce repeat incidents.
  • Provide IT continuity support during Continuity of Operations (COOP) events, including prepositioning of equipment, alternate site readiness, and user migration assistance.
  • Assist with enclave monitoring tools to track system health, identify trends, and escalate alerts to Network Engineers or Cybersecurity Technician as needed. Contribute to weekly and monthly performance summaries submitted to the Site Lead and Program Manager.

Required Qualifications:

  • Minimum 4-6 years of IT support experience, preferably in DoD or classified environments.
  • Ability to resolve complex end-user issues related to hardware, VDI, networking, and software systems.
  • Strong customer service skills, particularly in supporting senior leadership and VIP personnel.
  • Familiar with ITSM tools (e.g., Remedy, ServiceNow), AMC tasking, and COOP operations.
  • Security+ Certifications and ITIL Foundations (preferred)

Apply