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Tier Iii Support Jobs (NOW HIRING)

TGI Office Automation, Inc.

Helpdesk Tier 3

Brooklyn, NY · On-site

$85K - $95K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Tier 3 Support Technicians are responsible for setting up and maintaining client systems. They ensure that systems on the company's network, especially the servers, run smoothly and securely. This ...

New

TGI MAIN COMPANY

Helpdesk Tier 3

Brooklyn, NY

$85K - $95K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Tier 3 Support Technicians are responsible for setting up and maintaining client systems. They ensure that systems on the company's network, especially the servers, run smoothly and securely. This ...

Pivotal

Customer Support Representative (Tier 3)

Palo Alto, CA · On-site

$20 - $25.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

As a Customer Support Representative (Tier 3) at Pivotal,you will helptransform how our customers think about traditional customer support. This role will bridge the gap between tier 3 support ...

Proven Business Systems LLC

Tier 3 Engineer

Schaumburg, IL · On-site

$75K - $100K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This is an expert level of customer support for Managed IT Services. The Tier III Engineer has an expert understanding of the hardware, software and systems that the customer has on site.

Pivotal

Customer Support Representative (Tier 3)

Palo Alto, CA · On-site

$20 - $25.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

As a Customer Support Representative (Tier 3) at Pivotal,you will helptransform how our customers think about traditional customer support. This role will bridge the gap between tier 3 support ...

Proven IT

Tier 3 Engineer

Schaumburg, IL · On-site

$75K - $100K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This is an expert level of customer support for Managed IT Services. The Tier III Engineer has an expert understanding of the hardware, software and systems that the customer has on site.

Proven IT

Tier 3 Engineer

Schaumburg, IL · On-site

Responsibilities : • Provides Tier III support to the Proven IT Tier II Engineers, serving as an escalation point for complex technical issues • Analyzes and investigates the customer needs ...

DANE LLC

Tier III Application Support

Arlington, VA · On-site

$85K - $95K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

We are seeking a Tier III Application Support Specialist to join the Operations team. This is a high-visibility role with significant upward mobility potential, supporting over 70 applications and 4 ...

Buckeye Broadband

Brainiac - Tier 3

Northwood, OH

Technical Support: Providing troubleshooting and support to the customer's and contract field ... The Brainiac - Tier 3 is a non-exempt position. The working hours may vary to accommodate the needs ...

Buckeye Broadband

Brainiac - Tier 3

Northwood, OH · On-site

Brainiac - Tier 3 Job Code 207 FLSA Status Nonexempt BCI Company Position Summary The Brainiac ... Technical Support: Providing troubleshooting and support to the customer's and contract field ...

OBXtek Inc.

Tier 2 APR After Hours Support

Washington, DC · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Tier 2 IT Support Specialist serves as a critical escalation point between the USDA's National ... Schedule 3: 2 overnight shifts and 3 evening shifts Assignments: * Assigned shifts will remain as ...

OBXtek Inc.

Tier 2 APR After Hours Support

Washington, DC · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Tier 2 IT Support Specialist serves as a critical escalation point between the USDA's National ... Schedule 3: 2 overnight shifts and 3 evening shifts Assignments: * Assigned shifts will remain as ...

InterImage

Tier 3 Network Engineer

Chantilly, VA

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are looking for a Tier 3 Network Engineer to support a government customer's global enterprise network. Big picture, the Tier 3 engineering team provides implementation support to the network ...

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All JobsTier Iii Support Jobs

Tier Iii Support information

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How much do tier iii support jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for tier iii support in the United States is $16.28, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $17.55 per hour, depending on experience, location, and employer.

What is a Tier III Support?

Tier III Support refers to the highest level of technical support within an organization, typically staffed by experts or engineers with deep knowledge of the product or service. These professionals handle the most complex and advanced issues that cannot be resolved by Tier I (basic support) or Tier II (intermediate support) teams. Tier III Support is often responsible for troubleshooting critical problems, creating long-term solutions, and sometimes working directly with product development to address systemic issues. Their expertise is essential for maintaining system stability and customer satisfaction when facing advanced technical challenges.

How does a Tier III Support specialist typically collaborate with other technical teams to resolve complex issues?

Tier III Support specialists often work closely with engineering, development, and product teams when troubleshooting advanced technical problems. They serve as the final escalation point, analyzing issues that Tier I and II cannot resolve, and may participate in root cause analysis meetings or contribute insights for product improvements. Effective communication and documentation are key, as Tier III specialists frequently translate technical findings into actionable feedback for both internal teams and end-users. This collaborative environment promotes knowledge sharing and continuous learning, which can open up opportunities for advancement into specialized or leadership roles.

What are the key skills and qualifications needed to thrive as a Tier III Support specialist?

To thrive as a Tier III Support specialist, you need deep technical expertise in system administration, advanced troubleshooting skills, and a strong understanding of networking and software architecture, usually backed by a relevant degree or equivalent experience. Familiarity with diagnostic tools, ticketing systems (like Jira or ServiceNow), and certifications such as CompTIA, Microsoft, or Cisco are highly valuable. Critical thinking, patience, and effective communication are vital soft skills to resolve complex issues and interact with both technical and non-technical stakeholders. These skills ensure the efficient resolution of escalated problems, minimize downtime, and maintain high customer satisfaction.

What is the difference between Tier Iii Support vs Tier Ii Support?

AspectTier Iii SupportTier Ii Support
CertificationsCompTIA Network+, Cisco CCNA, Microsoft CertifiedCompTIA A+, Microsoft MTA, Cisco CCNA
Work EnvironmentAdvanced technical support, complex issue resolutionBasic to intermediate support, troubleshooting
ResponsibilitiesDiagnosing complex network/server issues, escalation pointHandling common user issues, initial troubleshooting

Tier Iii Support professionals handle complex technical problems requiring advanced certifications and skills, often serving as escalation points. In contrast, Tier Ii Support focuses on resolving basic to intermediate issues, providing initial troubleshooting. Understanding these differences helps organizations assign appropriate support levels and ensures efficient problem resolution.

More about Tier Iii Support jobs

What states have the most Tier Iii Support jobs?

States with the most job openings for Tier Iii Support jobs include:

What job categories do people searching Tier Iii Support jobs look for?

The top searched job categories for Tier Iii Support jobs are:

Tier Iii Support jobs near you
Infographic showing various Tier Iii Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $33,871 per year, or $16.3 per hour.

Helpdesk Tier 3

TGI Office Automation, Inc.

Brooklyn, NY • On-site

$85K - $95K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

New

Job description

Job Title: Helpdesk Tier 3
iPower Technologies, a dynamic IT corporation offering comprehensive computer and network support, is currently expanding its team. We are actively seeking a Tier 3 Helpdesk Technician for an immediate opening, focusing on delivering onsite client support, as well as remote client support over the phone.
This person knows the importance of white glove service and strives to provide support and sympathetic ear when things are going wrong for the client. Exemplary work ethic combined with consistent performance, reliability and attendance are top priorities. They seamlessly transition from desktop support to server and network issues, depending on the moment and demands of the day
The right candidate must have 5+ years of experience in a fast-paced Business IT Support Environment. Tier 3 Support Technicians are responsible for setting up and maintaining client systems. They ensure that systems on the company's network, especially the servers, run smoothly and securely. This includes networks, servers, on-premise environments, and in the cloud. Serve as an escalation point for Tier III support issues that are escalated from our Tier I and Tier II technicians.
Additionally, candidates must also be well organized and can prioritize multiple tasks. Candidate must work well under pressure and tight deadlines. This position requires schedule flexibility to accommodate project deadlines, urgent issues, and after-hour maintenance calls from time to time. Candidate must be detail-oriented and understand the importance of properly documenting work and logging time in a professional services environment.
https://goipower.com/it-services/
Responsibilities:
  • Serving as an escalation point for support issues that are escalated from our Tier I and Tier II engineers.
  • Support end-users in a help desk and on-site environment, resolving hardware/software issues.
  • Configure and support client systems, including hardware, networks, and applications.
  • Responsibilities and duties may evolve and be reassigned based on company priorities and business requirements.
  • Manage multiple priorities and react with proper urgency to situations and events that require quick responses.
  • Support and document the initiation, execution, and closing activities for a program/project(s) and support activities.
  • Ensure performance metrics are met or exceeded.
  • Ensure constant and proactive communication with customers and team members to actively mitigate any issues or concerns.
  • Simulates and recreates user issues to resolve operational difficulties.
  • Recommends system modifications, if required, to reduce user problems.
  • Escalates more complex issues, as appropriate, to senior level technicians.
  • Promote and encourage a "one team" attitude at all levels internally and externally.

Qualifications:
  • Windows 2008/ 2012/2016/2019 Server, Active Directory User Account Management, Basic Group AD Security Policy Management
  • Group Policy creation.
  • Azure AD & Office 365 Account Administration
  • Office 365 Technologies including OneDrive, Sharepoint, & Teams
  • Microsoft Exchange
  • All Desktop Operating Systems: Windows 7, 8, 10, 11, Common Desktop Applications (e.g., MS Office, Adobe, Printers, Scanners etc.)
  • Network Appliances: Firewalls, Routers, Managed Switches
  • LAN/WAN, DNS, DHCP, Group Policy, Domain Controllers, Wireless Network Configuration & Troubleshooting
  • Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
  • VMware and/or Hyper-V experience
  • MUST have (MSP) experience.
  • IT Support relating to technical issues involving Microsoft's core business applications, as well as virtual environments including Azure, AWS, Hyper-V, and VMware.
  • Backups, restores, and disaster recovery of systems/databases/network equipment. Acronis and Veeam experience a plus.

Skills:
  • Excellent written and verbal communications skills.
  • Excellent troubleshooting skills, able to follow instructions.
  • Strong documentation skills and creating standard operating procedures.
  • Punctual and time management skills
  • Availability for After-Hours and weekend Support
  • Professional dress and demeanor required.
  • Extremely Service oriented.
  • Customers' satisfaction is paramount in our organization, and we take pride in the consistent high-quality service we deliver. We expect a candidate to hold his/her performance to this higher standard, and always strive towards excellence. In the ever-changing IT industry, a problem-solving mind-set with a willingness and ability to assimilate new technologies is also required.

Job Type: Full-time
Salary: $85,000.00 - $95,000.00 per year
Benefits: Dental insurance, Health insurance, Vision Insurance, Life Insurance, PTO, and 401(k)
Experience level: 5 years
Schedule: Monday to Friday
Work Location: Hybrid NYC
EEO Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

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