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Tier Iii Support Jobs (NOW HIRING)

Proven IT

Tier 3 Engineer

Schaumburg, IL · On-site

$75K - $100K/yr

This is an expert level of customer support for Managed IT Services. The Tier III Engineer has an expert understanding of the hardware, software and systems that the customer has on site.

Buckeye Broadband

Brainiac - Tier 3

Northwood, OH

Technical Support: Providing troubleshooting and support to the customer's and contract field ... The Brainiac - Tier 3 is a non-exempt position. The working hours may vary to accommodate the needs ...

Buckeye Broadband

Brainiac - Tier 3

Northwood, OH · On-site

Technical Support: Providing troubleshooting and support to the customer's and contract field ... The Brainiac - Tier 3 is a non-exempt position. The working hours may vary to accommodate the needs ...

InterImage

Tier 3 Network Engineer

Chantilly, VA

We are looking for a Tier 3 Network Engineer to support a government customer's global enterprise network. Big picture, the Tier 3 engineering team provides implementation support to the network ...

iWorks Corporation

OR

$35K - $40K/yr

Escalate unresolved or complex issues to Tier 2 or Tier 3 support teams with proper documentation * Maintain communication with users regarding ticket status and resolution * Document incidents ...

SAIC

Tier Three Technical Support

Aberdeen, MD · On-site

Description SAIC is seeking a Senior (Tier 3) Technical Support Analyst , with in-depth Information Technology (IT) and communication systems experience in support of the U.S. Army Cobmat ...

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Tier Iii Support information

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How much do tier iii support jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for tier iii support in the United States is $16.28, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $17.55 per hour, depending on experience, location, and employer.

What are Tier III Support roles?

Tier III Support refers to the highest level of technical support within an organization, typically staffed by experts or engineers with deep knowledge of the product or service. These professionals handle the most complex and advanced issues that cannot be resolved by Tier I (basic support) or Tier II (intermediate support) teams. Tier III Support is often responsible for troubleshooting critical problems, creating long-term solutions, and sometimes working directly with product development to address systemic issues. Their expertise is essential for maintaining system stability and customer satisfaction when facing advanced technical challenges.

How does a Tier III Support specialist typically collaborate with other technical teams to resolve complex issues?

Tier III Support specialists often work closely with engineering, development, and product teams when troubleshooting advanced technical problems. They serve as the final escalation point, analyzing issues that Tier I and II cannot resolve, and may participate in root cause analysis meetings or contribute insights for product improvements. Effective communication and documentation are key, as Tier III specialists frequently translate technical findings into actionable feedback for both internal teams and end-users. This collaborative environment promotes knowledge sharing and continuous learning, which can open up opportunities for advancement into specialized or leadership roles.

What is Tier 1 Tier 2 and Tier 3 support?

In support roles, Tier 1 support handles basic customer issues and initial troubleshooting, often using scripts and knowledge bases. Tier 2 support addresses more complex problems requiring deeper technical knowledge, while Tier 3 support involves highly specialized experts who resolve advanced or persistent issues, often working with product development teams. Support technicians typically use ticketing systems and may require certifications like CompTIA A+ or Network+.

What is Tier 3 support job description?

A Tier 3 support specialist handles complex technical issues that cannot be resolved by Tier 1 or Tier 2 support teams. They often have advanced knowledge of systems, software, or hardware, and may work directly with product developers or engineers to troubleshoot and resolve escalated problems. Strong diagnostic skills, technical certifications, and familiarity with remote support tools are typically required.

What is considered Tier 3 support?

Tier 3 support refers to the highest level of technical assistance in a support hierarchy, typically involving specialized experts who handle complex issues that cannot be resolved by Tier 1 or Tier 2. Support technicians at this level often have advanced knowledge of systems, troubleshooting skills, and may work with development teams to resolve persistent or intricate problems.

What jobs pay $10,000 a month without a degree?

Certain high-paying support roles, such as Tier III Support technicians in IT, can reach $10,000 per month with extensive experience and specialized skills. Other jobs like sales, real estate, or skilled trades may also achieve this income level without a degree, often requiring certifications, strong networks, or technical expertise.

What are the key skills and qualifications needed to thrive as a Tier III Support specialist, and why are they important?

To thrive as a Tier III Support specialist, you need deep technical expertise in system administration, advanced troubleshooting skills, and a strong understanding of networking and software architecture, usually backed by a relevant degree or equivalent experience. Familiarity with diagnostic tools, ticketing systems (like Jira or ServiceNow), and certifications such as CompTIA, Microsoft, or Cisco are highly valuable. Critical thinking, patience, and effective communication are vital soft skills to resolve complex issues and interact with both technical and non-technical stakeholders. These skills ensure the efficient resolution of escalated problems, minimize downtime, and maintain high customer satisfaction.

What is the difference between Tier Iii Support vs Tier Ii Support?

AspectTier Iii SupportTier Ii Support
CertificationsCompTIA Network+, Cisco CCNA, Microsoft CertifiedCompTIA A+, Microsoft MTA, Cisco CCNA
Work EnvironmentAdvanced technical support, complex issue resolutionBasic to intermediate support, troubleshooting
ResponsibilitiesDiagnosing complex network/server issues, escalation pointHandling common user issues, initial troubleshooting

Tier Iii Support professionals handle complex technical problems requiring advanced certifications and skills, often serving as escalation points. In contrast, Tier Ii Support focuses on resolving basic to intermediate issues, providing initial troubleshooting. Understanding these differences helps organizations assign appropriate support levels and ensures efficient problem resolution.

More about Tier Iii Support jobs
What states have the most Tier Iii Support jobs? States with the most job openings for Tier Iii Support jobs include:
What job categories do people searching Tier Iii Support jobs look for? The top searched job categories for Tier Iii Support jobs are:
Tier Iii Support jobs near you
Infographic showing various Tier Iii Support job openings in the United States as of June 2026, with employment types broken down into 7% Full Time, 74% Part Time, 18% Contract, and 1% Nights. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $33,871 per year, or $16.3 per hour.
Hardware Technician (Tier 2 and Tier 3 Support)

Hardware Technician (Tier 2 and Tier 3 Support)

Mission First

Annapolis Junction, MD • On-site

Full-time

Posted 8 days ago

Job description

Description:

MUST BE U.S. CITZEN
MUST HAVE ACTIVE TS/SCI WITH POLYGRAPH

DESCRIPTION
Tier 2 and 3 on-site and remote supports for computer workstations, servers, printers, peripherals, and teleconferencing equipment. Conducts sites surveys; assesses and documents current site configuration and user requirements. Analyzes existing requirements and prepares specifications for hardware acquisitions. Prepares engineering plans and site installation Technical Design Packages. Develops hardware installation schedules. Prepares drawings documenting configuration changes at each site. Prepares site installation and test reports. Configures computers, communications devices and peripheral equipment. Trains site personnel in proper use of hardware. Builds specialized interconnecting cables.

Requirements:

EXPERIENCE / EDUCATION

  • Must have unexpired DoD 8570 Certification (Security + preferred)
  • High School/GES
  • 1-2 years experience

A.A. or B.S. in a technical field may be substituted for years of experience.

REQUIRED SKILLS

  • Highly skilled in installing, repairing and troubleshooting computer hardware and peripherals.
  • Well-versed in installing windows, software, applications, antivirus and patches.
  • Demonstrated ability to read and understand technical manuals and schematics.
  • Expertise in Microsoft Office Applications (Word, Excel, PowerPoint and Access).
  • Able to manage time and priorities effectively.
  • Able to work efficiently with minimal supervision.
  • Proficient in working with end-users remotely.
  • Demonstrated expertise in Microsoft Windows 7 and 10.
  • Familiar with Active Directory security and policies.
  • Excellent analytical and problem solving skills.
  • Outstanding communication skills to relate with team members and support workers.
  • Must be able to drive a company vehicle and lift 50 lbs.
  • Must be available to work an 8 hour shift between the hours of 6am-and 6pm, as determined by management.

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