We are seeking a Tier 3 Operations Lead to support a U.S. Government customer in a secure, mission-critical environment. This role provides technical leadership for a small operations team ...
We are seeking a Tier 3 Operations Lead to support a U.S. Government customer in a secure, mission-critical environment. This role provides technical leadership for a small operations team ...
ORA_ON_SITE Description SAIC is seeking a Senior (Tier 3) Technical Support Analyst, with in-depth Information Technology (IT) and communication systems experience in support of the U.S. Army Combat ...
ORA_ON_SITE Description SAIC is seeking a Senior (Tier 3) Technical Support Analyst, with in-depth Information Technology (IT) and communication systems experience in support of the U.S. Army Combat ...
This role requires expertise in advanced end-user support and systems administration, focusing on Microsoft 365 administration, hybrid Active Directory environments, and PowerShell scripting.
This role requires expertise in advanced end-user support and systems administration, focusing on Microsoft 365 administration, hybrid Active Directory environments, and PowerShell scripting.
SAIC is seeking a Senior (Tier 3) Technical Support Analyst, with in-depth Information Technology (IT) and communication systems experience in support of the U.S. Army Combat Capabilities Development ...
SAIC is seeking a Senior (Tier 3) Technical Support Analyst, with in-depth Information Technology (IT) and communication systems experience in support of the U.S. Army Combat Capabilities Development ...
Tier 3 Field Services Engineer
Naperville, IL · On-site
$80K - $110K/yr
Medical
Dental
Vision
Life
Retirement
PTO
... Tier 3 Field Services Engineer to join our team of Employee Owners ... As a critical part of the Field Team, you will provide advanced technical support, troubleshooting ...
Tier 3 Field Services Engineer
Naperville, IL · On-site
$80K - $110K/yr
Medical
Dental
Vision
Life
Retirement
PTO
... Tier 3 Field Services Engineer to join our team of Employee Owners ... As a critical part of the Field Team, you will provide advanced technical support, troubleshooting ...
Tier 3 Field Services Engineer
Naperville, IL · On-site
$80K - $110K/yr
Medical
Dental
Vision
Life
Retirement
PTO
... Tier 3 Field Services Engineer to join our team of Employee Owners ... As a critical part of the Field Team, you will provide advanced technical support, troubleshooting ...
Quick apply
Tier 3 Field Services Engineer
Naperville, IL · On-site
$80K - $110K/yr
Medical
Dental
Vision
Life
Retirement
PTO
... Tier 3 Field Services Engineer to join our team of Employee Owners ... As a critical part of the Field Team, you will provide advanced technical support, troubleshooting ...
Tier 3 Field Services Engineer
$80K - $110K/yr
Medical
Dental
Vision
Life
Retirement
PTO
... Tier 3 Field Services Engineer to join our team of Employee Owners ... As a critical part of the Field Team, you will provide advanced technical support, troubleshooting ...
Tier 3 Field Services Engineer
$80K - $110K/yr
Medical
Dental
Vision
Life
Retirement
PTO
... Tier 3 Field Services Engineer to join our team of Employee Owners ... As a critical part of the Field Team, you will provide advanced technical support, troubleshooting ...
Tier Three Technical Support
Aberdeen, MD · On-site
Description SAIC is seeking a Senior (Tier 3) Technical Support Analyst, with in-depth Information Technology (IT) and communication systems experience in support of the U.S. Army Combat Capabilities ...
Tier Three Technical Support
Aberdeen, MD · On-site
Description SAIC is seeking a Senior (Tier 3) Technical Support Analyst, with in-depth Information Technology (IT) and communication systems experience in support of the U.S. Army Combat Capabilities ...
ORA_ON_SITE Description SAIC is seeking a Senior (Tier 3) Technical Support Analyst, with in-depth Information Technology (IT) and communication systems experience in support of the U.S. Army Combat ...
ORA_ON_SITE Description SAIC is seeking a Senior (Tier 3) Technical Support Analyst, with in-depth Information Technology (IT) and communication systems experience in support of the U.S. Army Combat ...
SAIC is seeking a Senior (Tier 3) Technical Support Analyst, with in-depth Information Technology (IT) and communication systems experience in support of the U.S. Army Combat Capabilities Development ...
SAIC is seeking a Senior (Tier 3) Technical Support Analyst, with in-depth Information Technology (IT) and communication systems experience in support of the U.S. Army Combat Capabilities Development ...
Overview DecisionPoint seeks an API Support Engineer (Tier 3) to troubleshoot and resolve complex API, integration, and data flow issues across enterprise applications within a large federal and DoD ...
Overview DecisionPoint seeks an API Support Engineer (Tier 3) to troubleshoot and resolve complex API, integration, and data flow issues across enterprise applications within a large federal and DoD ...
Desktop Support IV
Madison, WI · On-site
$38/hr
This role requires applicants to participate in tier three desktop support; assist in projects as a technical resource; work on a team of 8 technicians as well as independently; be comfortable ...
Quick apply
Desktop Support IV
Madison, WI · On-site
$38/hr
This role requires applicants to participate in tier three desktop support; assist in projects as a technical resource; work on a team of 8 technicians as well as independently; be comfortable ...
Desktop Support IV
Madison, WI · On-site
$38/hr
This role requires applicants to participate in tier three desktop support; assist in projects as a technical resource; work on a team of 8 technicians as well as independently; be comfortable ...
Quick apply
Desktop Support IV
Madison, WI · On-site
$38/hr
This role requires applicants to participate in tier three desktop support; assist in projects as a technical resource; work on a team of 8 technicians as well as independently; be comfortable ...
Tier 3 IT Support Technician
Saint Petersburg, FL · On-site
$28.85 - $31.25/hr
We are currently seeking a Tier 3 IT Support Technician to support our federal government customer in St. Petersburg, FL . A hybrid work schedule may be considered following a successful probationary ...
Tier 3 IT Support Technician
Saint Petersburg, FL · On-site
$28.85 - $31.25/hr
We are currently seeking a Tier 3 IT Support Technician to support our federal government customer in St. Petersburg, FL . A hybrid work schedule may be considered following a successful probationary ...
Tier 2 Customer Support Specialist
$18.50 - $24.75/hr
Coordinate escalations to engineering, architecture, cybersecurity, or Tier 3 support when needed. * Provide clear, user-centered communication on issue status, workarounds, and resolutions.
Tier 2 Customer Support Specialist
$18.50 - $24.75/hr
Coordinate escalations to engineering, architecture, cybersecurity, or Tier 3 support when needed. * Provide clear, user-centered communication on issue status, workarounds, and resolutions.
Tier 3 Routesetter
Austin, TX · On-site
Medical
Dental
Vision
Retirement
PTO
Support team in managing time effectively, providing guidance for the team's workflow and setting ... Tier 3 Setter Pay Range: $23.50-$32.00/hour By submitting an application below, you are agreeing to ...
Tier 3 Routesetter
Austin, TX · On-site
Medical
Dental
Vision
Retirement
PTO
Support team in managing time effectively, providing guidance for the team's workflow and setting ... Tier 3 Setter Pay Range: $23.50-$32.00/hour By submitting an application below, you are agreeing to ...
Desktop Support IV
Madison, WI · On-site
$38/hr
This role requires applicants to participate in tier three desktop support; assist in projects as a technical resource; work on a team of 8 technicians as well as independently; be comfortable ...
Quick apply
Desktop Support IV
Madison, WI · On-site
$38/hr
This role requires applicants to participate in tier three desktop support; assist in projects as a technical resource; work on a team of 8 technicians as well as independently; be comfortable ...
Tier 3 IT Support Technician
Saint Petersburg, FL · Hybrid
$28.85 - $31.25/hr
We are currently seeking a Tier 3 IT Support Technician to support our federal government customer in St. Petersburg, FL . A hybrid work schedule may be considered following a successful probationary ...
Tier 3 IT Support Technician
Saint Petersburg, FL · Hybrid
$28.85 - $31.25/hr
We are currently seeking a Tier 3 IT Support Technician to support our federal government customer in St. Petersburg, FL . A hybrid work schedule may be considered following a successful probationary ...
Tier 3 IT Support Technician
Saint Petersburg, FL · Hybrid
$28.85 - $31.25/hr
We are currently seeking a Tier 3 IT Support Technician to support our federal government customer in St. Petersburg, FL . A hybrid work schedule may be considered following a successful probationary ...
Tier 3 IT Support Technician
Saint Petersburg, FL · Hybrid
$28.85 - $31.25/hr
We are currently seeking a Tier 3 IT Support Technician to support our federal government customer in St. Petersburg, FL . A hybrid work schedule may be considered following a successful probationary ...
In conjunction with classroom Tier I and Tier II instruction, the Literacy Intervention Teacher provides targeted Tier II and Tier III support to strengthen students' foundational word recognition ...
New
In conjunction with classroom Tier I and Tier II instruction, the Literacy Intervention Teacher provides targeted Tier II and Tier III support to strengthen students' foundational word recognition ...
New
Tier Iii Support information
See salary details
$9.86 - $10.84
1% of jobs
$10.84 - $11.82
1% of jobs
$11.82 - $12.81
3% of jobs
$12.81 - $13.79
6% of jobs
$13.79 - $14.77
11% of jobs
$14.90 is the 25th percentile. Wages below this are outliers.
$14.77 - $15.76
19% of jobs
The median wage is $16.17 / hr.
$15.76 - $16.74
19% of jobs
$17.48 is the 75th percentile. Wages above this are outliers.
$16.74 - $17.72
18% of jobs
$17.72 - $18.71
11% of jobs
$18.71 - $19.69
6% of jobs
$19.69 - $20.67
3% of jobs
$9
$16
$20
How much do tier iii support jobs pay per hour?
As of Aug 14, 2026, the average hourly pay for tier iii support in the United States is $16.28, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $17.55 per hour, depending on experience, location, and employer.
What is a Tier III Support?
Tier III Support refers to the highest level of technical support within an organization, typically staffed by experts or engineers with deep knowledge of the product or service. These professionals handle the most complex and advanced issues that cannot be resolved by Tier I (basic support) or Tier II (intermediate support) teams. Tier III Support is often responsible for troubleshooting critical problems, creating long-term solutions, and sometimes working directly with product development to address systemic issues. Their expertise is essential for maintaining system stability and customer satisfaction when facing advanced technical challenges.
How does a Tier III Support specialist typically collaborate with other technical teams to resolve complex issues?
Tier III Support specialists often work closely with engineering, development, and product teams when troubleshooting advanced technical problems. They serve as the final escalation point, analyzing issues that Tier I and II cannot resolve, and may participate in root cause analysis meetings or contribute insights for product improvements. Effective communication and documentation are key, as Tier III specialists frequently translate technical findings into actionable feedback for both internal teams and end-users. This collaborative environment promotes knowledge sharing and continuous learning, which can open up opportunities for advancement into specialized or leadership roles.
What are the key skills and qualifications needed to thrive as a Tier III Support specialist?
To thrive as a Tier III Support specialist, you need deep technical expertise in system administration, advanced troubleshooting skills, and a strong understanding of networking and software architecture, usually backed by a relevant degree or equivalent experience. Familiarity with diagnostic tools, ticketing systems (like Jira or ServiceNow), and certifications such as CompTIA, Microsoft, or Cisco are highly valuable. Critical thinking, patience, and effective communication are vital soft skills to resolve complex issues and interact with both technical and non-technical stakeholders. These skills ensure the efficient resolution of escalated problems, minimize downtime, and maintain high customer satisfaction.
What is the difference between Tier Iii Support vs Tier Ii Support?
| Aspect | Tier Iii Support | Tier Ii Support |
|---|---|---|
| Certifications | CompTIA Network+, Cisco CCNA, Microsoft Certified | CompTIA A+, Microsoft MTA, Cisco CCNA |
| Work Environment | Advanced technical support, complex issue resolution | Basic to intermediate support, troubleshooting |
| Responsibilities | Diagnosing complex network/server issues, escalation point | Handling common user issues, initial troubleshooting |
Tier Iii Support professionals handle complex technical problems requiring advanced certifications and skills, often serving as escalation points. In contrast, Tier Ii Support focuses on resolving basic to intermediate issues, providing initial troubleshooting. Understanding these differences helps organizations assign appropriate support levels and ensures efficient problem resolution.
More about Tier Iii Support jobs
What states have the most Tier Iii Support jobs?
States with the most job openings for Tier Iii Support jobs include:
What job categories do people searching Tier Iii Support jobs look for?
The top searched job categories for Tier Iii Support jobs are:
Other
Re-posted 11 days ago
Job description
OVERVIEW: We are seeking a Tier 3 Operations Lead to support a U.S. Government customer in a secure, mission-critical environment. This role provides technical leadership for a small operations team responsible for Tier 1-3 incident management and serves as the final technical escalation point for complex system and user issues. The ideal candidate has deep hands-on troubleshooting experience, a strong understanding of operational support in classified environments, and the ability to lead personnel while maintaining compliance with government security and operational requirements. GENERAL DUTIES: * Lead, mentor, and provide technical direction to a Tier 1-3 operations support team * Serve as the final escalation authority for complex or high-severity technical incidents * Perform advanced troubleshooting, root cause analysis, and resolution of Tier 3 issues * Analyze, write, and optimize SQL queries in support of incident resolution, data validation, and reporting * Develop and maintain automation and diagnostic scripts using Bash or PowerShell * Provide direct operational support to government users, including issue resolution and escalation coordination * Support and troubleshoot Identity and Access Management (IAM) solutions, including proprietary and commercial off-the-shelf (COTS) tools * Ensure incidents, problems, and changes are handled in accordance with established ITIL-based processes * Coordinate with engineering, cybersecurity, and government stakeholders to resolve systemic issues * Identify trends, recurring issues, and operational gaps; recommend and implement process improvements * Ensure compliance with DoD security policies, procedures, and audit requirements REQUIRED QUALIFICATIONS: * Minimum of 5 years of professional experience in technical operations, systems support, service desk, or a related field * Demonstrated experience acting as a senior escalation point for Tier 3 support * Strong hands-on experience with SQL query development and troubleshooting * Experience developing scripts using Bash or PowerShell * Experience providing direct support to end users or customers in a secure or regulated environment * Experience supporting Identity and Access Management (IAM) systems (proprietary or COTS) * Strong written and verbal communication skills suitable for government customers * Ability to operate effectively in high-pressure, mission-critical environments DESIRED QUALIFICATIONS: * Experience supporting DoD or Intelligence Community (IC) customers * Familiarity with DoD security frameworks and policies (e.g., RMF, STIGs) * ITIL Foundation or equivalent certification * Experience with incident response, sustainment, or operational readiness programs * Prior experience working in classified or air-gapped environments CLEARANCE: * Top Secret clearance minimum
About Procession Systems
Sourced by ZipRecruiter
Procession Systems, based in Reston, Virginia, United States, is an industry leader operating in the Information Technology Services sector. Established to address complex business and technology challenges, the company delivers innovative tech solutions for government entities, primarily focusing on systems integration and software development. Procession Systems takes pride in their commitment to quality, responsiveness, and results, geared towards improving public sector services and saving taxpayer dollars.
Industry
Recruiting and staffing services
Company size
11 - 50 Employees
Headquarters location
Reston, VA, US
Year founded
2016