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Tier Iii Support Jobs (NOW HIRING)

QuickCruit

$90 - $130/hr

The analyst ensures service reliability, drives process improvements, authors high-quality documentation, and provides Tier-3 support for complex issues. This position may require participation in a ...

Proven IT

Tier 3 Engineer

Schaumburg, IL · On-site

$75K - $100K/yr

This is an expert level of customer support for Managed IT Services. The Tier III Engineer has an expert understanding of the hardware, software and systems that the customer has on site.

DANE LLC

Tier III Application Support

Arlington, VA · On-site

$85K - $95K/yr

We are seeking a Tier III Application Support Specialist to join the Operations team. This is a high-visibility role with significant upward mobility potential, supporting over 70 applications and 4 ...

DANE LLC

Tier III Application Support

Arlington, VA · On-site

$85 - $110/hr

We are seeking a Tier III Application Support Specialist to join the Operations team. This is a high‑visibility role with significant upward mobility potential, supporting over 70 applications and ...

Fujifilm

Principal National Support Engineer II

Expert troubleshooter and primary interface for complex escalations, mastering 3 core product lines and able to effectively support a minimum of 1 or more of other products offered by Fuji.

Buckeye Broadband

Brainiac - Tier 3

Northwood, OH · On-site

Brainiac - Tier 3 Job Code 207 FLSA Status Nonexempt BCI Company Position Summary The Brainiac ... Technical Support: Providing troubleshooting and support to the customer's and contract field ...

Buckeye Broadband

Brainiac - Tier 3

Northwood, OH

Technical Support: Providing troubleshooting and support to the customer's and contract field ... The Brainiac - Tier 3 is a non-exempt position. The working hours may vary to accommodate the needs ...

InterImage

Tier 3 Network Engineer

Chantilly, VA · On-site

We are looking for a Tier 3 Network Engineer to support a government customer's global enterprise network. Big picture, the Tier 3 engineering team provides implementation support to the network ...

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Tier Iii Support information

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How much do tier iii support jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for tier iii support in the United States is $16.28, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $17.55 per hour, depending on experience, location, and employer.

What is a Tier III Support?

Tier III Support refers to the highest level of technical support within an organization, typically staffed by experts or engineers with deep knowledge of the product or service. These professionals handle the most complex and advanced issues that cannot be resolved by Tier I (basic support) or Tier II (intermediate support) teams. Tier III Support is often responsible for troubleshooting critical problems, creating long-term solutions, and sometimes working directly with product development to address systemic issues. Their expertise is essential for maintaining system stability and customer satisfaction when facing advanced technical challenges.

How does a Tier III Support specialist typically collaborate with other technical teams to resolve complex issues?

Tier III Support specialists often work closely with engineering, development, and product teams when troubleshooting advanced technical problems. They serve as the final escalation point, analyzing issues that Tier I and II cannot resolve, and may participate in root cause analysis meetings or contribute insights for product improvements. Effective communication and documentation are key, as Tier III specialists frequently translate technical findings into actionable feedback for both internal teams and end-users. This collaborative environment promotes knowledge sharing and continuous learning, which can open up opportunities for advancement into specialized or leadership roles.

What are the key skills and qualifications needed to thrive as a Tier III Support specialist?

To thrive as a Tier III Support specialist, you need deep technical expertise in system administration, advanced troubleshooting skills, and a strong understanding of networking and software architecture, usually backed by a relevant degree or equivalent experience. Familiarity with diagnostic tools, ticketing systems (like Jira or ServiceNow), and certifications such as CompTIA, Microsoft, or Cisco are highly valuable. Critical thinking, patience, and effective communication are vital soft skills to resolve complex issues and interact with both technical and non-technical stakeholders. These skills ensure the efficient resolution of escalated problems, minimize downtime, and maintain high customer satisfaction.

What is the difference between Tier Iii Support vs Tier Ii Support?

AspectTier Iii SupportTier Ii Support
CertificationsCompTIA Network+, Cisco CCNA, Microsoft CertifiedCompTIA A+, Microsoft MTA, Cisco CCNA
Work EnvironmentAdvanced technical support, complex issue resolutionBasic to intermediate support, troubleshooting
ResponsibilitiesDiagnosing complex network/server issues, escalation pointHandling common user issues, initial troubleshooting

Tier Iii Support professionals handle complex technical problems requiring advanced certifications and skills, often serving as escalation points. In contrast, Tier Ii Support focuses on resolving basic to intermediate issues, providing initial troubleshooting. Understanding these differences helps organizations assign appropriate support levels and ensures efficient problem resolution.

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What states have the most Tier Iii Support jobs?

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What job categories do people searching Tier Iii Support jobs look for?

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Tier Iii Support jobs near you
Infographic showing various Tier Iii Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $33,871 per year, or $16.3 per hour.

Support Engineer (Tier 3) - Cloud Platform; Integrations (Hybrid)

NIRA, Inc.

Washington, DC • On-site

$95K/yr

Full-time

Re-posted 2 days ago

Job description

NIRA, Inc. is seeking a Tier 3 Support Engineer to serve as the final escalation point for a U.S. Department of Justice cloud-based digital evidence management program serving U.S. Attorneys' Offices nationwide. Sitting behind district-level Tier 1 and nationwide Tier 2 help desk support, this engineer resolves the most complex platform, integration, and data issues - working across a FedRAMP High SaaS evidence platform, enterprise integrations, and AWS GovCloud infrastructure under SLA-driven incident and service request management.
Responsibilities
  • Own Tier 3 resolution of incidents and service requests escalated from Tier 1 and Tier 2 support, working tickets against priority-based MTTR/MTTC service levels
  • Troubleshoot across the full stack: application behavior, identity/SSO and access issues, system integrations (ITSM, eDiscovery review, SIEM), data ingestion and export failures, and cloud infrastructure
  • Perform root cause analysis on complex and recurring issues; promote repeat incidents into change requests and bug-fix candidates for maintenance releases
  • Manage product-level escalations to OEM engineering teams while retaining ownership of ticket status and customer communication
  • Work within the enterprise ITSM ticketing environment, maintaining accurate ticket documentation, work-time tracking, and escalation records
  • Support security operations: patch verification, vulnerability remediation validation, and incident response assistance
  • Maintain runbooks, knowledge base articles, and known-issue documentation; feed resolution knowledge back to Tier 1/Tier 2 teams
  • Contribute to monthly service desk reporting and SLA performance reviews; participate in an on-call rotation for after-hours critical incidents

Required Qualifications
  • 5+ years of technical support, application support, or systems engineering experience, including at least 2 years at a Tier 3 or escalation-engineering level
  • Strong troubleshooting skills for cloud-hosted SaaS and web applications, including log analysis, SQL queries, and API-level diagnostics
  • Working knowledge of AWS services and monitoring/diagnostic tooling
  • Experience troubleshooting authentication and access issues (SSO, SAML/OIDC, role-based access)
  • Experience in ITIL-based incident and problem management using enterprise ticketing systems (SCSM, ServiceNow, or comparable) in SLA-driven environments
  • Clear written and verbal communication with both end users and engineering teams, including RCA documentation
  • U.S. citizenship required; must be able to obtain and maintain a DOJ High-Risk Public Trust (Tier 4) background investigation
  • Bachelor's degree in information technology, computer science, or a related field

Preferred Qualifications
  • Federal support experience, ideally DOJ or law enforcement; familiarity with FedRAMP High environments
  • Experience supporting digital evidence, forensics, or eDiscovery platforms (e.g., Cellebrite, Relativity, Everlaw)
  • Scripting skills (Python or PowerShell) for diagnostics and support automation
  • Experience supporting multi-tenant SaaS environments
  • Certifications such as ITIL 4, AWS SysOps Administrator, or Security+
Nira logo

About Nira

Sourced by ZipRecruiter

Industry

Software development

Company size

11 - 50 Employees

Headquarters location

San Francisco, CA, US

Year founded

2021

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