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Tier 1 Technical Support Engineer Jobs (NOW HIRING)

NextHop AI

Technical Support Engineer

Santa Clara, CA · On-site

Minimum 10 years of experience in technical support roles * Leadership roles require 15+ years of ... Here you'll have the unique opportunity to collaborate and learn from top-tier engineers, while ...

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA · On-site

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

Coralogix

Technical Support Engineer

San Francisco, CA · On-site +1

$90K - $120K/yr

Prioritize and manage several open issues at one time * Properly escalate unresolved issues to ... Technical Support Expert / Support Engineer / Customer Success Engineer / Delivery Engineer * BA ...

Gotransverse

Technical Support Engineer

Austin, TX · On-site

$70K - $80K/yr

Our headquarters is located in the heart of Austin, TX-one of the most dynamic and vibrant cities ... Known for its booming tech scene, Austin offers an exciting mix of top-tier technology companies ...

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA · On-site

$88K - $107K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

Coralogix

Technical Support Engineer

San Francisco, CA · Remote

$90K - $120K/yr

Prioritize and manage several open issues at one time * Properly escalate unresolved issues to ... Technical Support Expert / Support Engineer / Customer Success Engineer / Delivery Engineer * BA ...

Transact Campus

Technical Support Engineer

Scottsdale, AZ

$44K - $60K/yr

As a Technical Support Engineer, you will be the technical problem-solving expert for our customers ... one who burns the organization out. This position is classified as non-exempt under the Fair Labor ...

WebMD

Technical Support Engineer

Boise, ID · On-site

As a Technical Support Engineer you will work in a fast-paced environment, ensuring WebMD Ignite ... Excellent support is one of the cornerstones of our business. Our clients have come to expect ...

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA · On-site

$88K - $107K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

NICE

Technical Support Engineer

Sandy, UT · Hybrid

The Associate Technical Support Engineer (TSE) is a frontline support engineer and provides ... Develop subject matter expertise in our core technologies, and at least one other technology ...

Cypress HCM

Technical Support Engineer

San Francisco, CA

$39.21 - $44.13/hr

Technical Support Engineer Description: * We are seeking a talented and customer-focused Technical Support Engineer to join our team. In this role, you will be the frontline in supporting customers ...

Verkada

Technical Support Engineer

San Mateo, CA · On-site

Physical AI is one of the most consequential technology shifts of our time, and Verkada is at the ... As a member of our Technical Support Engineering team, you will support the entire suite of Verkada ...

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Tier 1 Technical Support Engineer information

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$37.5K

$79K

$119.5K

How much do tier 1 technical support engineer jobs pay per year?

As of Jul 15, 2026, the average yearly pay for tier 1 technical support engineer in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What is a Tier 1 Technical Support Engineer?

A Tier 1 Technical Support Engineer is an entry-level IT professional who serves as the first point of contact for customers experiencing technical issues. They are responsible for troubleshooting basic problems, answering user queries, and escalating more complex issues to higher support tiers if necessary. Their goal is to resolve issues quickly and efficiently, ensuring customer satisfaction while documenting each case for future reference. Tier 1 engineers typically handle issues related to software, hardware, network connectivity, and user account management.

What are some common challenges faced by Tier 1 Technical Support Engineers, and how can they be effectively managed?

Tier 1 Technical Support Engineers often encounter challenges such as handling a high volume of support tickets, troubleshooting a wide variety of customer issues, and communicating complex technical information to non-technical users. Successfully managing these challenges involves strong organizational skills, a customer-oriented mindset, and continuous learning to stay updated on product changes. Additionally, collaborating closely with Tier 2 engineers and other teams for escalations helps ensure timely and accurate resolutions, while also providing opportunities for professional growth.

What are the key skills and qualifications needed to thrive as a Tier 1 Technical Support Engineer, and why are they important?

To thrive as a Tier 1 Technical Support Engineer, you need a solid understanding of computer systems, troubleshooting techniques, and basic networking concepts, often supported by an associate degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems (such as Zendesk or ServiceNow), remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve issues efficiently. These skills and qualities are vital for delivering prompt, accurate support and maintaining customer satisfaction in fast-paced technical environments.

What is the difference between Tier 1 Technical Support Engineer vs Customer Support Specialist?

AspectTier 1 Technical Support EngineerCustomer Support Specialist
CredentialsBasic technical certifications, relevant product knowledgeCustomer service skills, communication skills
Work EnvironmentTechnical support centers, IT departmentsCall centers, help desks, customer service departments
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical troubleshooting, product supportCustomer inquiries, service issues

While both roles involve assisting customers, Tier 1 Technical Support Engineers focus on technical troubleshooting and resolving product issues, often requiring basic technical certifications. Customer Support Specialists primarily handle customer inquiries and service requests, emphasizing communication and customer service skills. The roles overlap in customer interaction but differ in technical depth and focus.

More about Tier 1 Technical Support Engineer jobs
What cities are hiring for Tier 1 Technical Support Engineer jobs? Cities with the most Tier 1 Technical Support Engineer job openings:
What job categories do people searching Tier 1 Technical Support Engineer jobs look for? The top searched job categories for Tier 1 Technical Support Engineer jobs are:
Tier 1 Technical Support Engineer jobs near you
Infographic showing various Tier 1 Technical Support Engineer job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 70% Full Time, 22% Part Time, 1% Temporary, and 6% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $79,032 per year, or $38 per hour.
Technical Support Engineer - 2nd Shift

Technical Support Engineer - 2nd Shift

Futurex

Bulverde, TX • Hybrid

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Job description

Futurex is seeking talented individuals with a passion for technology and an interest in business to join our team as a Technical Support Engineer for our 2nd shift from 4:00 pm - 1:00 am (CT) (1 hour mid-shift break). This position is hybrid (on-site and remote) at Futurex's Engineering Campus in Bulverde, 15 miles north of San Antonio, Texas.

This position involves individuals in both the business development and IT support for Futurex's advanced line of cryptographic security solutions. Initially, individuals in this position work to develop a deep knowledge of Futurex technology and industry standards by participating in our software quality assurance process. This progresses into customer support and sales with Tier-1 organizations worldwide.

RESPONSIBILITIES INCLUDE:

  • Provide ongoing technical support and guidance to Futurex's global customer base from 4:00 pm - 1:00 am CT
  • Test and troubleshoot new and existing hardware, software, and firmware developed for the data security and encryption industry
  • Apply business knowledge and technical ability to create state-of-the-art solutions to help enterprises secure their sensitive data
  • Train customers on the Futurex product line and data security best practices
  • Help develop customer IT environments and provide project management services for custom initiatives
  • Write and maintain technical documentation released to the public
  • Understand industry-specific APIs and protocols used when interfacing with external systems

Requirements

REQUIREMENTS

  • 3-5 years experience in a related IT field
  • Bachelor's degree in cybersecurity, or a technical and/or business related major
  • Broad information technology background
  • Strong communication skills
  • Strong problem-solving skills
  • Flexibility to assist in several different departments of the company

STRONGLY PREFERRED

  • Familiarity with enterprise data encryption technology, including hardware security modules (HSM); enterprise key, certificate, and PKI management solutions; and/or tokenization for PCI DSS compliance
  • Experience with TCP/IP networking
  • Experience with multiple architectures and platforms
  • Experience with OpenSSL, Linux, scripting (Python, Perl, Bash)
  • Experience with technical support, sales, or quality assurance

Benefits

  • Competitive compensation and opportunities for advancement
  • Opportunity to travel to worldwide destinations
  • Health, dental, vision, life, and short/long-term disability insurance
  • Paid vacation, holidays, and sick leave
  • Complimentary gym membership on Bulverde campus
  • Retirement plan with employer contribution match
  • Scenic corporate campus with amenities including a tennis court, jogging trail, and putting green
  • Welcoming, family-style corporate culture uniquely suited to fast-paced, entrepreneurial, and motivated individuals

Apply