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Tier 1 Technical Support Engineer Jobs (NOW HIRING)

Qualys

Technical Support Engineer

Raleigh, NC

Qualys, a leading cybersecurity firm, is seeking a Technical Support Engineer for Security ... Lead in resolving technical issues, provide top-tier support, and contribute to world-class ...

Clipboard Health

Technical Support Engineer

Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator ... Clipboard is hiring Technical Support Engineers (TSEs) to act as the primary escalation layer for ...

SchoolMint

Technical Support Specialist

Lafayette, LA · On-site +1

As a Tier 1 Technical Support Specialist, you will serve as the first point of contact and primary ... Collaborate with Tier 2, Tier 3, Customer Success, Product, Engineering, and other internal teams ...

Qualys

Technical Support Engineer

Raleigh, NC · On-site

Qualys, a leading cybersecurity firm, is seeking a Technical Support Engineer for Security ... Lead in resolving technical issues, provide top-tier support, and contribute to world-class ...

OSARO

Technical Support Engineer

San Francisco, CA · On-site +1

$100K - $160K/yr

Join our team at OSARO as a Technical Support Engineer and help us develop cutting-edge AI-based autonomous industrial robotic solutions. If you thrive on dynamic challenges, have a knack for ...

ThinkingAI

Technical Support Engineer

Sunnyvale, CA · On-site

$100K - $140K/yr

About the Role We are seeking a Technical Support Engineer to support enterprise customers using our big data SaaS platform. This role is customer-facing and hands-on, requiring strong ...

AVEVA Denmark

Technical Support Engineer

Houston, TX · On-site

$56K - $115K/yr

... the Technical Support Engineer II role at AVEVA offers a compelling opportunity to make a ... We've also recently been named as one of the world's most innovative companies. If you're a curious ...

Nice Ltd.

Technical Support Engineer - Recording Solutions - Broward County, Florida Position Description: We ... Experience in customer support serving global customers. * 1-3 years' experience Personal ...

New

Synnex

Technical Support Engineer

Reston, VA · On-site

$75K - $85K/yr

The Technical Support Engineer routinely acts independently while researching and developing ... * 1-3 years of relevant experience preferred. * Strong coding experience preferably in Java or ...

Best in Boating

Support Engineer

Kennesaw, GA · On-site

$45K - $60K/yr

... of technical support for the organization, ensuring timely and effective resolution of end-user ... Key Responsibilities Provide Tier 1 support for hardware, software, and network issues across the ...

Best in Boating

Support Engineer

Kennesaw, GA · On-site

$45K - $60K/yr

... of technical support for the organization, ensuring timely and effective resolution of end-user ... Key Responsibilities Provide Tier 1 support for hardware, software, and network issues across the ...

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Tier 1 Technical Support Engineer information

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$37.5K

$79K

$119.5K

How much do tier 1 technical support engineer jobs pay per year?

As of Sep 14, 2026, the average yearly pay for tier 1 technical support engineer in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What is a Tier 1 Technical Support Engineer?

A Tier 1 Technical Support Engineer is an entry-level IT professional who serves as the first point of contact for customers experiencing technical issues. They are responsible for troubleshooting basic problems, answering user queries, and escalating more complex issues to higher support tiers if necessary. Their goal is to resolve issues quickly and efficiently, ensuring customer satisfaction while documenting each case for future reference. Tier 1 engineers typically handle issues related to software, hardware, network connectivity, and user account management.

What are the key skills and qualifications needed to thrive as a Tier 1 Technical Support Engineer?

To thrive as a Tier 1 Technical Support Engineer, you need a solid understanding of computer systems, troubleshooting techniques, and basic networking concepts, often supported by an associate degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems (such as Zendesk or ServiceNow), remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve issues efficiently. These skills and qualities are vital for delivering prompt, accurate support and maintaining customer satisfaction in fast-paced technical environments.

What are some common challenges faced by a Tier 1 Technical Support Engineer, and how can they be effectively managed?

Tier 1 Technical Support Engineers often encounter challenges such as handling a high volume of support tickets, troubleshooting a wide variety of customer issues, and communicating complex technical information to non-technical users. Successfully managing these challenges involves strong organizational skills, a customer-oriented mindset, and continuous learning to stay updated on product changes. Additionally, collaborating closely with Tier 2 engineers and other teams for escalations helps ensure timely and accurate resolutions, while also providing opportunities for professional growth.

What is the difference between Tier 1 Technical Support Engineer vs Customer Support Specialist?

AspectTier 1 Technical Support EngineerCustomer Support Specialist
CredentialsBasic technical certifications, relevant product knowledgeCustomer service skills, communication skills
Work EnvironmentTechnical support centers, IT departmentsCall centers, help desks, customer service departments
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical troubleshooting, product supportCustomer inquiries, service issues

While both roles involve assisting customers, Tier 1 Technical Support Engineers focus on technical troubleshooting and resolving product issues, often requiring basic technical certifications. Customer Support Specialists primarily handle customer inquiries and service requests, emphasizing communication and customer service skills. The roles overlap in customer interaction but differ in technical depth and focus.

More about Tier 1 Technical Support Engineer jobs

What cities are hiring for Tier 1 Technical Support Engineer jobs?

Cities with the most Tier 1 Technical Support Engineer job openings:

What are popular job titles related to Tier 1 Technical Support Engineer jobs?

For Tier 1 Technical Support Engineer jobs, the most frequently searched job titles are:

Tier 1 Technical Support Engineer jobs near you
Infographic showing various Tier 1 Technical Support Engineer job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $79,032 per year, or $38 per hour.

Technical Support Engineer

Raleigh, NC

Qualys
Network Security • 1 - 5K employees
Learn more about Qualysexternal

Full-time

Re-posted 9 days ago

Job description

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Qualys, a leading cybersecurity firm, is seeking a Technical Support Engineer for Security Applications to resolve global customer and partner service requests promptly. Collaborate across teams for high customer satisfaction in a secure environment. Ideal for security enthusiasts with solid networking skills. Lead in resolving technical issues, provide top-tier support, and contribute to world-class assistance.
** The successful applicant will be performing work in FedRAMP environments, and therefore, must be a U.S. Person (i.e. U.S. citizen, U.S. national, lawful permanent resident, asylee, or refugee).This position may also perform work that the U.S. government has specified can only be performed by a U.S. citizen on U.S. soil. **

Responsibilities:

  • Promptly resolve global customer and partner service requests in a highly secured environment.
    Collaborate with cross-functional teams for high customer satisfaction.
    Provide support via phone, email, and MS Teams for Product modules over the SaaS platform.
    Ensure friendly and professional customer interactions throughout the service life cycle.
    Act as the main point of contact for technical issues, collaborating directly with Development and QA teams.
    Thrive in a challenging and dynamic environment, delivering world-class support and technical solutions.

Qualifications:

  • 2+ years of technical support experience.
    Experience in Vulnerability Management and Web Application Security/Firewall application support.
    In-depth TCP/IP understanding and LAN/WAN infrastructure knowledge.
    Strong foundation in Windows and/or solid Linux/Unix experience in an enterprise environment.
    Familiarity with common OS services (IIS, BIND, Apache, AD, WINS, Samba, SSH).
    Knowledge of firewalls, Intrusion Detection System technologies, and Network Vulnerability Scanners.
    Outstanding troubleshooting and analytical skills.
    Excellent written and verbal communication skills.
    Bachelor of Science in Computer Science or equivalent experience.

Networking:

  • OSI Layer understanding.
    Knowledge of broadcast domain vs. collision domain.
    Familiarity with different records zones in DNS and how it works.
    Understanding of SSL Handshake and TCP/IP Handshake.
    Proficiency in ARP, DHCP, proxy servers, and DNS cache clearing.
    Differentiation between TCP and UDP, and protocols & their workings.

Linux/Unix:

  • Understanding of the boot process and run levels.
    Various ways to assign an IP address to a Unix/Linux/Debian machine.
    Proficient in checking running processes, hidden files, and installing packages.
    Knowledge of sudo, permissions, file systems, and SSH banner.

Windows:

  • Insight into the Windows boot process and control panel basics.
    Understanding of UAC, registry hives, and remote registry manipulation tools.
    Knowledge of kernel mode vs. user mode, Active Directory, and Group Policies.
    Familiarity with Kerberos and NTLM authentication, Procmon, and service control manager.

Security:

  • Understanding of vulnerabilities, the vulnerability cycle, and exploits.
    Knowledge of malware types (virus, trojan, worm) and False/True Positive/Negative concepts.
    Understanding of False Positive, False Negative, True Positive, and True Negative in the security context.

Preferred:

  • Experience with packet capture review and diagnosis.
    Previous API support and Regex knowledge.
    Scripting experience (Bash, Python).
    Knowledge of major web server software, UNIX/Windows web services, and diverse platforms.
    Oracle and Microsoft SQL knowledge.
    CCNA, MCSE, CISSP, CompTIA Security+, and CEH certifications are highly desirable.
    Experience with Customer Support and Development Tools (Salesforce, Jira, etc.).

Qualys is an Equal Opportunity Employer, please see our EEO policy.

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