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Tier 1 Technical Support Engineer Jobs Near Me

TEKsystems

Tier 2 Technical Support

Columbus, OH · On-site

$30 - $35/hr

Join a Team That Keeps Critical Technology Running We're seeking a Tier 2 Technical Support Specialist to provide advanced technical support and incident management for a fast-paced enterprise ...

TEKsystems

Tier 2 Technical Support

Columbus, OH

$30 - $35/hr

Join a Team That Keeps Critical Technology Running We're seeking a Tier 2 Technical Support Specialist to provide advanced technical support and incident management for a fast-paced enterprise ...

New

TEKsystems

Tier 1 Help Desk

New Albany, OH · On-site

$20 - $22/hr

You will provide Tier 1 technical support for digital operations. The role focuses exclusively on supporting Android-based mobile devices and applications used by associates. This includes ...

Cart.com

Technical Support Specialist

Groveport, OH

We'reCart.com, one of the fastest growing commerce enablement companies in the world. We provide ... Raise awareness to Tier 2 Support team when issues seem critical to operational success. * Team ...

Cart.com

Technical Support Specialist

Groveport, OH · On-site

$50 - $70/hr

R-102415** ****Who We Are:**We're Cart.com, one of the fastest growing commerce enablement ... Raise awareness to Tier 2 Support team when issues seem critical to operational success.* Team ...

Cart.com

Technical Support Specialist

Groveport, OH · On-site

Who We Are: We're Cart.com, one of the fastest growing commerce enablement companies in the world ... Raise awareness to Tier 2 Support team when issues seem critical to operational success. * Team ...

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As of Sep 5, 2026, the average yearly pay for tier 1 technical support engineer in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

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Tier 1 Technical Support Engineer jobs near you
A map of the United States highlighting the number of Tier 1 Technical Support Engineer job openings by state according to ZipRecruiter. The image is accompanied by a detailed chart listing the number of Tier 1 Technical Support Engineer job openings in each state, with California having the most at 2 and Hawaii the least at 0.

Technology and Asset Support Specialist I

Fortuity

Columbus, OH • On-site

$21 - $25/hr

Full-time, Part-time

Posted 4 days ago

Key responsibilities

  • Perform initial setup and connection of workplace technology such as desktops, laptops, monitors, docking stations, and printers.

  • Field Tier 1 technical support requests via phone, email, chat, or remote support tools, and troubleshoot common hardware, software, and connectivity issues.

  • Create, update, and maintain support tickets, document troubleshooting steps, and escalate complex issues to higher-level support when necessary.

Job description

Technology and Asset Support Specialist I
At Fortuity we believe in our people, and in doing good business for the good of our community. Here, you will be part of a growing organization with an opportunity for career development and advancement. Fortuity provides customer service and sales support for corporate clients through engaged and professional teams of experienced agents.
Summary:
Technology and Asset Support Specialist I will provide Tier 1 technical assistance to troubleshoot common hardware, software, connectivity, and user access issues. This role will assist employees and end users remotely through phone, email, chat, and remote support tools; and provide hands-on support for technology issues onsite.
Pay: $21-25/hr depending on experience
Location: Onsite - 775 West Broad, Columbus, Ohio 43222
Assignment: Full or Part Time, Permanent, Non-Exempt
Shift: First and/or Third Shift
Responsibilities:
  • Preform initial set up and connection of desktops, laptops, monitors, docking stations, printers, and other workplace technology
  • Field Tier 1 technical support calls, chat, email, and/or other communication from onsite and remote users with inquiries regarding software programming, connectivity, printing, and similar concerns.
  • Prioritize and manage multiple support requests in a fast-paced environment
  • Perform basic account support, including password resets, account access issues, and login troubleshooting
  • Identify and investigate user problems with computer software and hardware
  • Create, update, and maintain detailed support tickets, including documenting troubleshooting steps and resolutions
  • Guide onsite and virtual users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions
  • Escalate issues requiring advanced technical support to Level 2 vendors, clients, or other appropriate IT resources
  • Identify recurring technical issues and communicate trends or potential larger problems to IT leadership
  • Arrange service by software or hardware vendors to repair or replace defective products
  • Track, tag, and maintain inventory of laptops, monitors, headsets, docks, and peripherals
  • Comply with all established industry and workplace IT procedures, security requirements, documentation standards, and service desk processes
  • Maintain knowledge of technology innovations and trends, participate required and ongoing training as needed
  • Perform other related duties as assigned
Education/Experience:
  • High school diploma or equivalent required
  • Relevant IT certifications or technical training are a plus but are not required
  • 1–2 years of IT help desk, service desk, desktop support, or technical support experience
  • Experience using IT ticketing or service management systems
  • Experience troubleshooting Windows 10 and Windows 11 environments.
  • Experience using remote support tools such as Microsoft Quick Assist, TeamViewer, or similar platforms preferred
Knowledge/Skills:
  • Basic knowledge of Microsoft 365 applications and services
  • Basic understanding of networking concepts, including Wi-Fi, VPNs, IP addresses, and connectivity troubleshooting
  • Ability to work independently, prioritize requests, and manage multiple issues simultaneously.
  • Ability to provide hands-on onsite technical support as well as virtual help desk support
  • Familiar with user account management and Active Directory
  • Excellent verbal and written communication skills including active listening
  • Strong troubleshooting and problem-solving skills
  • Service-oriented professional, patient approach to resolve concerns when assisting users with varying levels of technical knowledge
Additional Requirements:
  • Prolonged periods sitting at a desk and working on a computer
  • Flexibility to work adjusted shifts, as necessary
  • Must be able to lift up to 25 pounds at times
Are you ready to join us in a welcoming team environment that values your contributions and helps you make a real difference in people’s lives? Start your career with Fortuity today!
What differentiates Fortuity and makes us an employer of choice?
Total Rewards:
  • Competitive base pay with incentive opportunities
  • Basic essential coverage insurance plans for all associates
  • OnDemand Pay
Additional Offerings:
  • Fresh market vending
  • On-Site fitness center
  • Clean, climate-controlled environment
…And more!
Fortuity Calling, LLC, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.

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