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Desktop Support Engineer L1 Jobs Near Me

HR4Me

TP- Desktop Support Analyst

Columbus, OH · On-site

$22.50 - $30.25/hr

... desktop software and business applications. • Support basic mobile device setup and ... engineers as needed. • Security: • Follow established security procedures and report potential ...

Temp-Con LLC

TP- Desktop Support Analyst

Columbus, OH · On-site

$22.50 - $30.25/hr

... desktop software and business applications. • Support basic mobile device setup and ... engineers as needed. • Security: • Follow established security procedures and report potential ...

OtterBase

IT Support Specialist

Groveport, OH · On-site

$20 - $23.50/hr

... Engineers to act as their local hands and eyes for guided diagnostics, cabling, and hardware configurations. Qualifications: 1+ years of hands-on experience in IT desktop support, helpdesk, or ...

Aep

IT Support Engineer Sr.

Columbus, OH · On-site

$30.53 - $38.16/hr

Bachelor's degree in Computer Science, Engineering, or a related technical field (or equivalent ... Desktop Support * Windows 11 Administration * Microsoft 365 Support * Hardware Troubleshooting

IDEALFORCE LLC

Help Desk Analyst 2/HDA2 (39574)

Columbus, OH · On-site

$19.75 - $27/hr

... systems, computer programming, systems analysis, or closely related field and two (2) years of experience providing technical hardware/software support for desktop systems and applications.

Pkaza

QA/QC Engineer Data Center Construction

Columbus, OH

$69K - $89K/yr

QA/QC Engineer Data Center Construction - Columbus OH This opportunity is with a leading EPC ... support infrastructure * Perform L1, L2 and L3 QA inspections on all equipment * Develop and Review ...

Stem Xpert

SCCM Administrator

Dublin, OH · On-site

Working closely with project leadership and desktop support teams to ensure that software ... Monitor deployments with system engineers from other network facilities. Provide rollout status ...

Qnity

End User Computing (EUC) Engineer

Delaware, OH · Hybrid

... desktops, peripherals) and software deployment and support (OS, applications, endpoint management ... Bachelor's degree in IT, Computer Science, Computer Engineering, or equivalent experience * 3+ ...

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As of Aug 17, 2026, the average hourly pay for desktop support engineer l1 in the United States is $27.00, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $30.77 per hour, depending on experience, location, and employer.

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TP- Desktop Support Analyst

HR4Me

Columbus, OH • On-site

$22.50 - $30.25/hr

Full-time

Re-posted 24 days ago

Job description

Responsible for serving as the first point of contact for end-user technical support, providing timely resolution of hardware, software, and connectivity issues. The Help Desk Technician will have strong customer service skills and a solid foundation in troubleshooting common IT problems. This position is the frontline of IT support for our user base - responsible for resolving hardware, software, and connectivity issues while maintaining a high standard of service and professionalism. As well as responsible for deploying and maintaining workstations, managing user accounts within Microsoft 365, and troubleshooting day-to-day IT problems. The candidate must possess good technical aptitude, oral and written communication skills, takes pride in reliable service delivery, and the ability to interact professionally with people at all levels of the organization. Additionally, they must be detail-oriented with the ability to prioritize and manage multiple support requests simultaneously.
Responsibilities and Duties:
• End-User Support:
• Respond to and resolve help desk tickets in a timely manner via phone, email, and in person.
• Set up, configure, and deploy workstations, laptops, printers, and peripherals for end users.
• Assist with user account creation, password resets, and permissions within Microsoft 365.
• Perform basic hardware and software troubleshooting and repairs.
• Maintain and update the IT asset inventory.
• Software and Application Support:
• Assist end users with Microsoft 365 applications including Outlook, Teams, SharePoint, and OneDrive.
• Install, update, and troubleshoot desktop software and business applications.
• Support basic mobile device setup and troubleshooting for company-issued devices.
• Troubleshooting and Problem Solving:
• Diagnose and resolve common hardware, software, and network connectivity issues.
• Document troubleshooting steps and solutions in the ticketing system for future reference.
• Provide hands-on IT support for the local office, including desk-side assistance.
• Escalate complex issues to senior IT staff or systems engineers as needed.
• Security:
• Follow established security procedures and report potential threats or suspicious activity.
• Assist with endpoint protection updates and ensure antivirus software is current on all devices.
• Documentation and Inventory
• Maintain help desk knowledge base articles and user guides.
• Track and manage IT equipment inventory, including check-in and check-out of loaner devices.
  • All other duties as assigned.

Qualifications and Experience:
  • Experience/Qualifications Required:
    • Minimum 3-5 years of corporate helpdesk or desktop support experience in an enterprise environment
    • Working knowledge of Windows 10/11 operating systems and basic Active Directory tasks (password resets, account unlocks).
    • Familiarity with Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive.
    • Basic understanding of networking concepts (TCP/IP, DNS, DHCP, Wi-Fi troubleshooting).
    • Experience with help desk ticketing systems (e.g., ServiceNow, Freshdesk, Jira Service Management) .
    • Ability to set up and troubleshoot desktops, laptops, printers, and mobile devices.
    • Familiarity with remote support tools and techniques.
  • Certifications preferred:
    • CompTIA A+ (preferred).
    • CompTIA Network+ or similar networking certification (a plus).
    • ITIL Foundation certification (a plus).
    • Microsoft 365 Certified: Fundamentals (a plus).
    • Familiarity with MDM platforms for mobile device support.

Job Skills:
    • Strong customer service orientation and patience when working with non-technical users.
    • Good problem-solving skills and the ability to troubleshoot methodically.
    • Strong hardware troubleshooting skills across Windows-based endpoints.
    • Excellent verbal and written communication skills.
    • Ability to work independently and as part of a team.
    • Strong organizational skills with the ability to manage multiple tickets and priorities.

Education:
    • Minimum of High School Diploma or GED equivalent.

Physical Requirements:
    • Ability to lift up to 40 lbs.
    • Ability to walk job sites.

Special Requirements:
    • Valid Driver's License
    • OSHA 10 certification

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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