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Desktop Support Engineer L1 Jobs (NOW HIRING)

Forhyre

Desktop Support Engineer - L1

Plano, TX

We are looking for a Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you're computer-savvy ...

Blue Mantis

Desktop Support Engineer L1 - PR

$21 - $25/hr

Desktop Support Engineer L1 - PR Department: Blue Mantis Employment Type: Full Time Location: Remote Compensation: $21.00 - $25.00 / hour Description This requisition has been created to support ...

Zones

Desktop Support Engineer

Portland, OR

$20 - $25/hr

  • Medical

Portland, OR Pay: $20.00-$25.00; commensurate with experience Hours: 8 am - 5 pm local time The Desktop Support Engineer (L1) provides first-level technical support for end-user computing ...

Zones LLC.

Desktop Support Engineer

Portland, OR · On-site

$20 - $25/hr

  • Medical

Portland, OR Pay: $20.00-$25.00; commensurate with experience Hours: 8 am - 5 pm local time The Desktop Support Engineer (L1) provides first-level technical support for end-user computing ...

Zones LLC.

Desktop Support Engineer

Portland, OR

$20 - $25/wk

  • Medical

Portland, OR Pay: $20.00-$25.00; commensurate with experience Hours: 8 am - 5 pm local time The Desktop Support Engineer (L1) provides first-level technical support for end-user computing ...

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Desktop Support Engineer L1 information

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How much do desktop support engineer l1 jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for desktop support engineer l1 in the United States is $27.00, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $30.77 per hour, depending on experience, location, and employer.

What are common challenges faced by a Desktop Support Engineer L1, and how can they effectively address them?

Desktop Support Engineer L1s frequently encounter issues such as troubleshooting diverse hardware and software problems, managing high volumes of support tickets, and assisting users with varying levels of technical knowledge. Effective communication and patience are crucial, as is following standardized troubleshooting protocols to resolve issues efficiently. Building strong relationships with team members and escalating complex problems to higher-level engineers when necessary can help ensure smooth operations and continual learning on the job.

What skills and qualifications are needed to thrive as a Desktop Support Engineer L1?

To thrive as a Desktop Support Engineer L1, you need a solid understanding of computer hardware, operating systems, basic networking, and troubleshooting, often supported by a relevant diploma or IT certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge of Windows and macOS environments are typically required. Strong customer service skills, patience, and effective communication help you resolve user issues efficiently and professionally. These abilities ensure reliable technical support, minimize downtime, and promote a positive user experience.

What is the difference between Desktop Support Engineer L1 vs Desktop Support Technician?

AspectDesktop Support Engineer L1Desktop Support Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, Microsoft Certified
Work EnvironmentHelpdesk, IT support teams, corporate officesHelpdesk, IT support teams, corporate offices
ResponsibilitiesBasic troubleshooting, hardware/software support, ticket loggingHardware/software troubleshooting, user support, issue resolution
Experience LevelEntry-level, 0-2 yearsEntry-level, 0-2 years

Both roles involve providing technical support in similar environments and require comparable certifications. The main difference is often in job titles used by employers; 'Desktop Support Engineer L1' may imply a slightly more formal or structured role, but responsibilities and qualifications are generally similar.

What are the roles and responsibilities of a Desktop Support Engineer L1?

A Desktop Support Engineer L1 is responsible for providing first-level technical support to end-users, primarily resolving issues related to desktops, laptops, printers, and basic software applications. They handle troubleshooting, installation, configuration, and maintenance of hardware and software, often responding to support tickets and queries via phone, email, or in-person. L1 engineers escalate complex issues to higher-level support teams when necessary and help ensure that users experience minimal downtime. Good communication skills and a solid understanding of operating systems and common office applications are essential for this role.
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Desktop Support Engineer L1 jobs near you
Infographic showing various Desktop Support Engineer L1 job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $56,151 per year, or $27 per hour.

Desktop Support Engineer L1

Service Global, Inc

Eden Prairie, MN • On-site

Full-time

Re-posted 3 days ago

Job description

Roles and Responsibilities:
  • Installing, configuring, and maintaining desktop computers, peripheral equipment, and software within established standards and guidelines.
  • Hardware/software troubleshooting and resolution
  • Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers.
  • Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies
  • Network & Sharing printer installation
  • Knowledge of Office 365 support
  • Coverage/compliance software installation and troubleshooting
  • Good communication skill
  • Good Knowledge of DHCP, DNS.
  • Maintain IT inventory, coordinate vendor support, and assist with procurement
  • Support Mac devices
  • Strictly adhere to defined Service Level Agreements (SLA's)
  • Support recurring meetings, events, and after-hours activities as required
  • Documenting incidents, problems, and resolutions for future reference and for the knowledge base

Good to have skills
  • L1 level network troubleshooting and resolution for LAN Connectivity
  • Hands & feet support to Backend team for Network/Server/application issue
  • Working with vendor support contacts to resolve technical issues
  • Labelling Racks & devices
  • Server mounting/movement
  • Hands & Feet Support for DC (Compute, Storage, Backup, Network.) Hands & feet support requirements for Physical Servers, Network Devices, Storage, etc Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc.

Note:
  • Engineers are expected to bring their own protective eyewear and composite-toed shoes.
  • All remaining safety gear will be provided onsite.

Mandatory Skills
Desktop/End-User Support/Break-fix/Desk-side/Basic Networking Skills/Windows, macOS, Hardware Troubleshooting (Laptops, Printers, Mobile Devices), IT Service Desk/Incident Management, Network & Compute Support, Software Installation & Upgrades, ITIL/IMAC

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