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Desktop Support Engineer L1 Jobs (NOW HIRING)

Forhyre

Desktop Support Engineer - L1

Plano, TX

We are looking for a Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you're computer-savvy ...

Sybex Support Services

IT Desktop Support

Phoenix, AZ · On-site

We are currently looking for an experienced Desktop Support Engineer (L1) for our open position ... The L1 Engineer will be required to work on site for this role and provide support to end users ...

MSCCN

Desktop Support Engineer

La Crosse, WI · On-site

Desktop Support Engineer Location: Kwik Trip Support Center Job Type: Full-Time Overview The Desktop Support Engineer 1 provides advanced desktop and endpoint support for end users at the Kwik Trip ...

Iron Systems, Inc

Desktop Engineer L1

Deerfield, IL · On-site

Iron Systems, Inc is seeking a Desktop Engineer L1 to manage desktop device incidents and provide support for hardware and software issues. The role involves overseeing desktop device configurations ...

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Desktop Support Engineer L1 information

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How much do desktop support engineer l1 jobs pay per hour?

As of Jun 13, 2026, the average hourly pay for desktop support engineer l1 in the United States is $27.00, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $30.77 per hour, depending on experience, location, and employer.

What are some common challenges faced by Desktop Support Engineer L1s, and how can they effectively address them?

Desktop Support Engineer L1s frequently encounter issues such as troubleshooting diverse hardware and software problems, managing high volumes of support tickets, and assisting users with varying levels of technical knowledge. Effective communication and patience are crucial, as is following standardized troubleshooting protocols to resolve issues efficiently. Building strong relationships with team members and escalating complex problems to higher-level engineers when necessary can help ensure smooth operations and continual learning on the job.

What are the key skills and qualifications needed to thrive as a Desktop Support Engineer L1, and why are they important?

To thrive as a Desktop Support Engineer L1, you need a solid understanding of computer hardware, operating systems, basic networking, and troubleshooting, often supported by a relevant diploma or IT certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge of Windows and macOS environments are typically required. Strong customer service skills, patience, and effective communication help you resolve user issues efficiently and professionally. These abilities ensure reliable technical support, minimize downtime, and promote a positive user experience.

What is the difference between Desktop Support Engineer L1 vs Desktop Support Technician?

AspectDesktop Support Engineer L1Desktop Support Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, Microsoft Certified
Work EnvironmentHelpdesk, IT support teams, corporate officesHelpdesk, IT support teams, corporate offices
ResponsibilitiesBasic troubleshooting, hardware/software support, ticket loggingHardware/software troubleshooting, user support, issue resolution
Experience LevelEntry-level, 0-2 yearsEntry-level, 0-2 years

Both roles involve providing technical support in similar environments and require comparable certifications. The main difference is often in job titles used by employers; 'Desktop Support Engineer L1' may imply a slightly more formal or structured role, but responsibilities and qualifications are generally similar.

What are Desktop Support Engineer L1 roles and responsibilities?

A Desktop Support Engineer L1 is responsible for providing first-level technical support to end-users, primarily resolving issues related to desktops, laptops, printers, and basic software applications. They handle troubleshooting, installation, configuration, and maintenance of hardware and software, often responding to support tickets and queries via phone, email, or in-person. L1 engineers escalate complex issues to higher-level support teams when necessary and help ensure that users experience minimal downtime. Good communication skills and a solid understanding of operating systems and common office applications are essential for this role.
More about Desktop Support Engineer L1 jobs
What cities are hiring for Desktop Support Engineer L1 jobs? Cities with the most Desktop Support Engineer L1 job openings:
What job categories do people searching Desktop Support Engineer L1 jobs look for? The top searched job categories for Desktop Support Engineer L1 jobs are:
Desktop Support Engineer L1 jobs near you
Infographic showing various Desktop Support Engineer L1 job openings in the United States as of June 2026, with employment types broken down into 27% Locum Tenens, 9% Full Time, 9% Part Time, and 55% Temporary. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $56,151 per year, or $27 per hour.

Desktop Support Engineer L1

Sybex Support Services

Reedsburg, WI • On-site

Contractor

Posted 10 days ago

Job description

We are currently looking for an experienced Desktop Support Engineer (L1) for our open position. The L1 Engineer will be required to work on site for this role and provide support to end users working on site or remotely.
This will be a full time contract position will 40 hours per week.
Job Requirements:
  • A+ Certification or equivalent experience
  • Good working knowledge of Active Directory
  • 5+years'experienceprovidingtechnicalsupportinafastpacedandconstantlychangingenvironment up to executive management level.
  • ExcellentcustomerserviceandcommunicationskillsincludingprovidingVIPsupport
  • Experience supporting large Windows-basedenvironments to desktop level with emphasis on Win 7
  • OS / office 2010 as well as Win 8 andO365
  • Advanced knowledge of Microsoft Office suite of applications • Support of End User for video conferencing units.
  • Support of mobile device

Duties & Responsibilities:
  • Provide support on Client Windows platform, for desktop/end user technologies, collaboration tools, and mobile technologies and printing, this includes the laptop/mobile devices all, video conferencing, network/remote access this positionworks collaboratively with the Service Desk for end user break/fix and other support functions.
  • Duties shall include, but not be limited to:
  • Diagnosing and troubleshooting desktop system,printer and operating problems
  • Consulting and instructing users on hardware andsoftware questions/issues
  • Collaborate with other IT Services Data Centerand Network Infrastructure teams
  • Install, maintain and upgrade equipment and itsassociated infrastructure
  • Runs diagnostic tests to isolate system problemsas well as proactive activities
  • Operating Systems Windows, OS-X
  • MS Office (Windows and knowledge of Mac)software
  • Experience with Remote Support technologiessuch as Remote Desktop (Microsoft), Apple Remote Desktop, VNC
  • Hands on experience removing viruses and spyware using various tools (Windows)
  • Identifies, researches, and resolves technical problems including forming an RCA
  • Responds to telephone calls, email, service tickets, and dispatched requests for technical support
  • Documents, tracks and monitors the problem to ensure a timely resolution within an effected SLA window

Base Requirements
  • Excellent written and verbal communication and customer service skills with proven ability towork in fast paced environments
  • Commercial experience in an IT support technician role that includes 2 years of technical suppor experience in a hybrid Windows and MAC environment
  • Experience in working with a helpdesk operation,to include Windows and Mac clients
  • 5 years' Experience with mobile applications/products including: iPhone, iPad, and Android
  • Platforms Expertise in iPad / iPhone
  • Self-starter that is able to collaborate actively withothers in a cross-functional team
  • Proven attention to detail and high standards for quality
  • Excellent organizational/administrative/technicalskills with agility to re-prioritize as necessary
  • Skilled in documenting written troubleshootingsteps and instructions
  • Business professional attire

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