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Desktop Support Engineer L1 Jobs (NOW HIRING)

Humetis Group

Desktop Support Engineer

Cincinnati, OH · On-site

Desktop Support Engineer Job Type: Onsite | 5 Days a Week Duration: 7+ Months Location: Cincinnati, OH 45270 Position Overview: We are seeking a skilled Desktop Support Engineer with a minimum of 7 ...

Tabush

Desktop Support Engineer

Quincy, MA · On-site

$70K - $90K/yr

Desktop Support Engineer Watch a quick 60-second video about this role: About Us We're a mid-sized MSP based in New York City with site office in Quincy, MA. We support clients nationwide to help ...

AceStack LLC

Desktop Support Engineer

Scottsdale, AZ · On-site

Desktop Support Engineer Location: Scottsdale, AZ Diagnose and troubleshoot technical issues, including account setup, network configuration, software and hardware issues. Deliver hands-on support ...

Procyon TS

Desktop Support Engineer

Des Moines, IA · On-site

Desktop Support Engineer Location: Des Moines, IOWA (Day1 Onsite) Type: Fulltime Experience: 8 to 10 Years * Lead a team of L2 Desktop Support field engineers * Resolving L2 and L3 desktop support ...

AceStack LLC

Desktop Support Engineer

Chicago, IL · On-site

Desktop Support Engineer Location: Chicago, IL - Onsite Fulltime Permanent FTE * Diagnose and troubleshoot technical issues, including account setup, network configuration, software and hardware ...

E-Solutions

Desktop Support Engineer

Avon Lake, OH · On-site

Desktop Support Engineer Location : Atlanta, GA Duration : Long Term Installation and configure Windows 1011 on Desktop Laptop Configuration of operating system Language packs If any Configuration of ...

AceStack LLC

Desktop Support Engineer

Malvern, PA · On-site

Desktop Support Engineer Location: Malvern, PA FTE • Strong knowledge of Windows and Mac operating systems, including installation and configuration. • Familiarity with printers, networks, and ...

Service Global, Inc

Desktop Engineer L1

Shawano, WI · On-site

Receive, log, and manage user support requests via the IT Service Management (ITSM) ticketing ... Perform initial triage to diagnose issues, resolving L1 tickets within standard SLAs. * Promptly ...

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All JobsDesktop Support Engineer L1 Jobs

Desktop Support Engineer L1 information

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$45

How much do desktop support engineer l1 jobs pay per hour?

As of Jul 6, 2026, the average hourly pay for desktop support engineer l1 in the United States is $27.00, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $30.77 per hour, depending on experience, location, and employer.

What are some common challenges faced by Desktop Support Engineer L1s, and how can they effectively address them?

Desktop Support Engineer L1s frequently encounter issues such as troubleshooting diverse hardware and software problems, managing high volumes of support tickets, and assisting users with varying levels of technical knowledge. Effective communication and patience are crucial, as is following standardized troubleshooting protocols to resolve issues efficiently. Building strong relationships with team members and escalating complex problems to higher-level engineers when necessary can help ensure smooth operations and continual learning on the job.

What are the key skills and qualifications needed to thrive as a Desktop Support Engineer L1, and why are they important?

To thrive as a Desktop Support Engineer L1, you need a solid understanding of computer hardware, operating systems, basic networking, and troubleshooting, often supported by a relevant diploma or IT certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge of Windows and macOS environments are typically required. Strong customer service skills, patience, and effective communication help you resolve user issues efficiently and professionally. These abilities ensure reliable technical support, minimize downtime, and promote a positive user experience.

What is the difference between Desktop Support Engineer L1 vs Desktop Support Technician?

AspectDesktop Support Engineer L1Desktop Support Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, Microsoft Certified
Work EnvironmentHelpdesk, IT support teams, corporate officesHelpdesk, IT support teams, corporate offices
ResponsibilitiesBasic troubleshooting, hardware/software support, ticket loggingHardware/software troubleshooting, user support, issue resolution
Experience LevelEntry-level, 0-2 yearsEntry-level, 0-2 years

Both roles involve providing technical support in similar environments and require comparable certifications. The main difference is often in job titles used by employers; 'Desktop Support Engineer L1' may imply a slightly more formal or structured role, but responsibilities and qualifications are generally similar.

What are Desktop Support Engineer L1 roles and responsibilities?

A Desktop Support Engineer L1 is responsible for providing first-level technical support to end-users, primarily resolving issues related to desktops, laptops, printers, and basic software applications. They handle troubleshooting, installation, configuration, and maintenance of hardware and software, often responding to support tickets and queries via phone, email, or in-person. L1 engineers escalate complex issues to higher-level support teams when necessary and help ensure that users experience minimal downtime. Good communication skills and a solid understanding of operating systems and common office applications are essential for this role.
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What cities are hiring for Desktop Support Engineer L1 jobs? Cities with the most Desktop Support Engineer L1 job openings:
What job categories do people searching Desktop Support Engineer L1 jobs look for? The top searched job categories for Desktop Support Engineer L1 jobs are:
Desktop Support Engineer L1 jobs near you
Infographic showing various Desktop Support Engineer L1 job openings in the United States as of June 2026, with employment types broken down into 24% Full Time, 75% Part Time, and 1% Contract. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution, with an average salary of $56,151 per year, or $27 per hour.

Desktop Support Engineer

Humetis Group

Cincinnati, OH • On-site

Contractor

Posted 6 days ago

Job description

Job Title: Desktop Support Engineer
Job Type: Onsite | 5 Days a Week
Duration: 7+ Months
Location: Cincinnati, OH 45270

Position Overview:
We are seeking a skilled Desktop Support Engineer with a minimum of 7 years of experience in desktop management and infrastructure services. This role requires hands-on technical expertise in troubleshooting hardware, software, and network issues, as well as providing end-user support for desktops, laptops, mobile devices, and peripherals. The ideal candidate will be proficient in Windows 10/11, O365, Active Directory, and ITIL-based service management.

Key Responsibilities:

  • Deliver break/fix support for desktops, laptops, and peripheral devices.

  • Install, configure, and re-image end-user devices including desktops, laptops, and mobile equipment.

  • Troubleshoot issues across Windows, Mac, and Android operating systems.

  • Execute hardware refresh cycles and manage user data migrations.

  • Provide remote and onsite technical support for local and global applications.

  • Resolve incidents and service requests within defined SLAs using ITSM tools like ServiceNow or Remedy.

  • Maintain and support printers, including setup, driver installation, and vendor coordination.

  • Create and maintain documentation (SOPs, knowledge base articles, configuration guides).

  • Coordinate with third-party vendors for hardware service and escalation.

  • Provide technical support for onsite/offsite meetings, events, and emergency response scenarios.

  • Collaborate with Level 3 teams on system maintenance, upgrades, and improvements.

  • Support VOIP systems, basic networking, firewall troubleshooting, and application installations.

  • Deliver second-level support and contribute to problem management processes per ITIL standards.

  • Administer O365, Active Directory, DNS, Group Policies, and firewall configurations.

Required Skills & Qualifications:

  • Minimum 7 years of experience in desktop support or IT infrastructure roles.

  • Strong proficiency in:

    • Windows 10/11, Mac OS, Android OS

    • Office 365 administration and troubleshooting

    • Active Directory, DNS, Group Policy

    • LAN/WAN, Wi-Fi configuration, VOIP

  • Experience with ITSM tools such as ServiceNow or Remedy.

  • Solid understanding of PC hardware, enterprise software, and printing technologies.

  • Excellent problem-solving skills and a strong customer service orientation.

  • Effective verbal and written communication skills.

  • Familiarity with ITIL practices and SLA-driven environments.

  • Ability to work independently and within a team.

  • Commitment to working onsite full-time (Monday to Friday).