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Desktop Support Engineer L1 Jobs (NOW HIRING)

Forhyre

Desktop Support Engineer - Dallas

Dallas, TX

We are looking for a Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you're computer-savvy ...

Avacend Inc

Desktop Support Engineer

Stamford, CT · On-site

Title Shared Services Engineer II /Desktop Engineer - On-site City & State: Stamford, Connecticut Duration: 6 Months Fixed Pay Rate: $ 45.68 an hr Shared Services Engineer II On-site support with ...

Old Mission

Desktop Support Engineer

Chicago, IL · On-site

$80K - $90K/yr

About the Role Old Mission Capital is looking for a hands-on Desktop Support Engineer to join our systems team. You'll support the endpoint infrastructure behind our global trading operations which ...

Forhyre

Onsite Desktop Support Engineer

Plano, TX

We are looking for a Onsite Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you're computer ...

Forhyre

OH

We are looking for a Onsite Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you're computer ...

Forhyre

Onsite Desktop Support Engineer

Dallas, TX

We are looking for a Onsite Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you're computer ...

Forhyre

Onsite Desktop Support Engineer

New York, NY

We are looking for a Onsite Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you're computer ...

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All JobsDesktop Support Engineer L1 Jobs

Desktop Support Engineer L1 information

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$10

$26

$45

How much do desktop support engineer l1 jobs pay per hour?

As of Jun 13, 2026, the average hourly pay for desktop support engineer l1 in the United States is $27.00, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $30.77 per hour, depending on experience, location, and employer.

What are some common challenges faced by Desktop Support Engineer L1s, and how can they effectively address them?

Desktop Support Engineer L1s frequently encounter issues such as troubleshooting diverse hardware and software problems, managing high volumes of support tickets, and assisting users with varying levels of technical knowledge. Effective communication and patience are crucial, as is following standardized troubleshooting protocols to resolve issues efficiently. Building strong relationships with team members and escalating complex problems to higher-level engineers when necessary can help ensure smooth operations and continual learning on the job.

What are the key skills and qualifications needed to thrive as a Desktop Support Engineer L1, and why are they important?

To thrive as a Desktop Support Engineer L1, you need a solid understanding of computer hardware, operating systems, basic networking, and troubleshooting, often supported by a relevant diploma or IT certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge of Windows and macOS environments are typically required. Strong customer service skills, patience, and effective communication help you resolve user issues efficiently and professionally. These abilities ensure reliable technical support, minimize downtime, and promote a positive user experience.

What is the difference between Desktop Support Engineer L1 vs Desktop Support Technician?

AspectDesktop Support Engineer L1Desktop Support Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, Microsoft Certified
Work EnvironmentHelpdesk, IT support teams, corporate officesHelpdesk, IT support teams, corporate offices
ResponsibilitiesBasic troubleshooting, hardware/software support, ticket loggingHardware/software troubleshooting, user support, issue resolution
Experience LevelEntry-level, 0-2 yearsEntry-level, 0-2 years

Both roles involve providing technical support in similar environments and require comparable certifications. The main difference is often in job titles used by employers; 'Desktop Support Engineer L1' may imply a slightly more formal or structured role, but responsibilities and qualifications are generally similar.

What are Desktop Support Engineer L1 roles and responsibilities?

A Desktop Support Engineer L1 is responsible for providing first-level technical support to end-users, primarily resolving issues related to desktops, laptops, printers, and basic software applications. They handle troubleshooting, installation, configuration, and maintenance of hardware and software, often responding to support tickets and queries via phone, email, or in-person. L1 engineers escalate complex issues to higher-level support teams when necessary and help ensure that users experience minimal downtime. Good communication skills and a solid understanding of operating systems and common office applications are essential for this role.
More about Desktop Support Engineer L1 jobs
What cities are hiring for Desktop Support Engineer L1 jobs? Cities with the most Desktop Support Engineer L1 job openings:
What job categories do people searching Desktop Support Engineer L1 jobs look for? The top searched job categories for Desktop Support Engineer L1 jobs are:
Desktop Support Engineer L1 jobs near you
Infographic showing various Desktop Support Engineer L1 job openings in the United States as of June 2026, with employment types broken down into 27% Locum Tenens, 9% Full Time, 9% Part Time, and 55% Temporary. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $56,151 per year, or $27 per hour.

L2 Desktop Support Engineer

Sybex Support Services

Waimea, HI • On-site

Contractor

This job post has expired today. Applications are no longer accepted.

Job description

i. Job Description
  1. The Band 2 - Desktop Technician will provide day to day localemote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer's various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have 2-3 years' experience in Windows Desktop support

ii. Position Responsibilities and Functions
  1. Provide first/second level contact and problem resolution for customer issues.
  2. Work with Third Party Vendors to remediate complex AV issues as needed.
  3. Provide timely communication on issue status and resolution.
  4. Maintain ticket updates for all reported incidents.
  5. Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
  6. Should have basic knowledge of Mac operating system, to support Apple pc users.
  7. Install, upgrade, support and troubleshoot for printers, computer hardware.
  8. Performs general preventative maintenance tasks on computers, laptops, printers.
  9. Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
  10. Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
  11. Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
  12. This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

iii. Candidate Required Minimum Qualifications and Skills
  1. Bachelor's Degree or equivalent in Computer Science or related field.
  2. CompTIA A+, Microsoft Certified Professional (MCP) or better.
  3. Minimum of 18 months years of IT experience.
  4. Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
  5. Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
  6. Proven analytical, troubleshooting and problem-solving skills.
  7. Proven ability to multi-task, effectively determine priorities and meet SLA's. h) Excellent communication relationship-building and internal customer service skills.
  8. Adaptable and flexible in a fast-changing industry and work environment.
  9. Willing to work off-hours and weekends when required for projects or emergency support.

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