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Desktop Support Engineer L1 Jobs (NOW HIRING)

Modigent

Desktop Support Engineer

Waco, TX

$65K - $70K/yr

Desktop Support Engineer Position Overview As a Desktop Support Engineer, you will play a key role in managing the lifecycle of Modigent's IS/IT assets, including desktops, laptops, mobile devices ...

Modigent

Desktop Support Engineer

Waco, TX · On-site

$65K - $70K/yr

Desktop Support Engineer Position Overview As a Desktop Support Engineer, you will play a key role in managing the lifecycle of Modigent's IS/IT assets, including desktops, laptops, mobile devices ...

Nityo Infotech

Desktop Support

Center Valley, PA · On-site

Fulltime Desktop Support Engineer to provide technical assistance to end users. Will be installing, upgrading, and troubleshooting hardware and software systems. Supporting end users, should have a ...

New

ASRC

Desktop Support Engineer

Anchorage, AK · On-site

The Desktop Support Engineer is responsible for software deployment, updates, automation, and cybersecurity. This position supports high-level IT projects as it relates to cybersecurity and/or ...

1872 Consulting

Desktop Support Engineer

Chicago, IL · On-site

Job Summary : 1872 Consulting is seeking a Desktop Support Engineer responsible for managing all aspects of the corporate desktop. The role involves software packaging, patch management, and ...

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Desktop Support Engineer L1 information

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$10

$26

$45

How much do desktop support engineer l1 jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for desktop support engineer l1 in the United States is $27.00, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $30.77 per hour, depending on experience, location, and employer.

What are the roles and responsibilities of a Desktop Support Engineer L1?

A Desktop Support Engineer L1 is responsible for providing first-level technical support to end-users, primarily resolving issues related to desktops, laptops, printers, and basic software applications. They handle troubleshooting, installation, configuration, and maintenance of hardware and software, often responding to support tickets and queries via phone, email, or in-person. L1 engineers escalate complex issues to higher-level support teams when necessary and help ensure that users experience minimal downtime. Good communication skills and a solid understanding of operating systems and common office applications are essential for this role.

What skills and qualifications are needed to thrive as a Desktop Support Engineer L1?

To thrive as a Desktop Support Engineer L1, you need a solid understanding of computer hardware, operating systems, basic networking, and troubleshooting, often supported by a relevant diploma or IT certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge of Windows and macOS environments are typically required. Strong customer service skills, patience, and effective communication help you resolve user issues efficiently and professionally. These abilities ensure reliable technical support, minimize downtime, and promote a positive user experience.

What are common challenges faced by a Desktop Support Engineer L1, and how can they effectively address them?

Desktop Support Engineer L1s frequently encounter issues such as troubleshooting diverse hardware and software problems, managing high volumes of support tickets, and assisting users with varying levels of technical knowledge. Effective communication and patience are crucial, as is following standardized troubleshooting protocols to resolve issues efficiently. Building strong relationships with team members and escalating complex problems to higher-level engineers when necessary can help ensure smooth operations and continual learning on the job.

What is the difference between Desktop Support Engineer L1 vs Desktop Support Technician?

AspectDesktop Support Engineer L1Desktop Support Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, Microsoft Certified
Work EnvironmentHelpdesk, IT support teams, corporate officesHelpdesk, IT support teams, corporate offices
ResponsibilitiesBasic troubleshooting, hardware/software support, ticket loggingHardware/software troubleshooting, user support, issue resolution
Experience LevelEntry-level, 0-2 yearsEntry-level, 0-2 years

Both roles involve providing technical support in similar environments and require comparable certifications. The main difference is often in job titles used by employers; 'Desktop Support Engineer L1' may imply a slightly more formal or structured role, but responsibilities and qualifications are generally similar.

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What cities are hiring for Desktop Support Engineer L1 jobs?

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What job categories do people searching Desktop Support Engineer L1 jobs look for?

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Desktop Support Engineer L1 jobs near you
Infographic showing various Desktop Support Engineer L1 job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $56,151 per year, or $27 per hour.

Desktop Support Engineer

Freemanhealth

Inglewood, CA

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 22 days ago

Freeman Health System rating

6.3

Company rating: 6.3 out of 10

Based on 90 frontline employees who took The Breakroom Quiz

670th of 898 rated healthcare providers

Job description

Our Mission

To improve the health of the communities we serve through contemporary, innovative, quality healthcare solutions.

About Us - Information Technology (IT)

  • Flexible scheduling.
  • On the job training.
  • Gain exposure to new and advanced technology in the healthcare setting.

Schedule - Full-time

What You'll Do

Reporting to the Manager of Endpoint Solutions and guided by Senior Technicians, the Desktop Support Engineer handles operational break/fix issues, upgrades, and maintains end-user devices during refresh intervals and new device projects. This role provides technical support, consultation, training, and helps develop enterprise technology standards, supporting end-user devices across all organization levels and IT teams. Knowledge of client/server operating systems, mobile device management systems, and desktop support software is required. The Desktop Support Engineer follows established procedures, workflows, and tools to provide support and customer service for systems aiding patient care and Freeman Health System operations, offering technical assistance both remotely and on-site. Additionally, the role involves leading team-level projects, training team members, and assisting in strategic planning for complex systems.

Requirements

Candidates must be physically located in Missouri, Kansas, Arkansas or Oklahoma to qualify. Candidates must be able to attend new hire orientation in-person on the designated orientation date.

  • Associates Degree in Healthcare, Information Technology, Business, or related field (2 years of relevant experience may be considered in lieu of degree in addition to experience below
  • 2 years of relevant work experience
  • Comptia A+, or other preferred certifications listed with in the first 120 days of hire (5 years of experience in similar role will be considered in leu of A+)
  • Demonstrated success troubleshooting to isolate and diagnose problems in an enterprise environment for endpoints and mobile devices
  • Demonstrated success translating business needs into operational requirements


Preferred Requirements:

  • Net+, CCNA, Security+, Microsoft Endpoint System Administrator or other similar grade or higher certifications
  • 3+ Year of relevant experience in a Healthcare setting

Freeman Perks and Programs

For eligible full-time and part-time employees Freeman offers a wide variety of career opportunities, a great work culture and generous benefits, most starting day one, including:

  • Health, vision, dental insurance
  • Retirement with employer match
  • Wellness program with discounts to Health Insurance or Cash Bonus with Participation
  • Milestone payments with longevity of employment
  • Paid time off(PTO)
  • Extended Sick pay
  • Disability pay
  • Learning Center designated only for Freeman Family members
  • Payroll deduction at different locations such as The Daily Grind, Freeman Gift Shop, Cafeteria, etc.

Location: Joplin, Missouri

#LI-DNI

    What Freeman Health System employees say

    Pay

    Benefits

    Hours and flexibility

    Workplace

    Get the full story on Breakroom

    Freeman Health System logo

    About Freeman Health System

    Sourced by ZipRecruiter

    Freeman Health System, based in Joplin, Missouri, US, operates within the healthcare industry, providing comprehensive services to the community. The system, found on the official website freemanhealth.com, is committed to offering high-quality care, with services including medical and surgical services, rehabilitation, emergency medicine, and wellness programs. The organization's history dates back to 1925, beginning as a ten-bed hospital with five employees and has since grown into a well-established healthcare system with around 300 physicians and over 5,000 staff members. The system's mission is to improve the health of the communities by providing the highest quality healthcare in a compassionate and caring environment.

    Industry

    Health care and social assistance

    Company size

    1,001 - 5,000 Employees

    Headquarters location

    Joplin, MO, US

    Social media

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