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Desktop Support Engineer L1 Jobs (NOW HIRING)

Freeman Health System

The Desktop Support Engineer follows established procedures, workflows, and tools to provide support and customer service for systems aiding patient care and Freeman Health System operations ...

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Tixy Services LLC

Desktop Support Engineer

Tyler, TX · On-site

Job Summary We are seeking a skilled Desktop Support Engineer (Desk Side Support) to provide onsite technical support to end users in a fast-paced enterprise environment. The ideal candidate will be ...

Modigent

Desktop Support Engineer

Waco, TX

$65K - $70K/yr

Desktop Support Engineer Position Overview As a Desktop Support Engineer, you will play a key role in managing the lifecycle of Modigent's IS/IT assets, including desktops, laptops, mobile devices ...

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Desktop Support Engineer L1 information

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How much do desktop support engineer l1 jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for desktop support engineer l1 in the United States is $27.00, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $30.77 per hour, depending on experience, location, and employer.

What are common challenges faced by a Desktop Support Engineer L1, and how can they effectively address them?

Desktop Support Engineer L1s frequently encounter issues such as troubleshooting diverse hardware and software problems, managing high volumes of support tickets, and assisting users with varying levels of technical knowledge. Effective communication and patience are crucial, as is following standardized troubleshooting protocols to resolve issues efficiently. Building strong relationships with team members and escalating complex problems to higher-level engineers when necessary can help ensure smooth operations and continual learning on the job.

What skills and qualifications are needed to thrive as a Desktop Support Engineer L1?

To thrive as a Desktop Support Engineer L1, you need a solid understanding of computer hardware, operating systems, basic networking, and troubleshooting, often supported by a relevant diploma or IT certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge of Windows and macOS environments are typically required. Strong customer service skills, patience, and effective communication help you resolve user issues efficiently and professionally. These abilities ensure reliable technical support, minimize downtime, and promote a positive user experience.

What is the difference between Desktop Support Engineer L1 vs Desktop Support Technician?

AspectDesktop Support Engineer L1Desktop Support Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, Microsoft Certified
Work EnvironmentHelpdesk, IT support teams, corporate officesHelpdesk, IT support teams, corporate offices
ResponsibilitiesBasic troubleshooting, hardware/software support, ticket loggingHardware/software troubleshooting, user support, issue resolution
Experience LevelEntry-level, 0-2 yearsEntry-level, 0-2 years

Both roles involve providing technical support in similar environments and require comparable certifications. The main difference is often in job titles used by employers; 'Desktop Support Engineer L1' may imply a slightly more formal or structured role, but responsibilities and qualifications are generally similar.

What are the roles and responsibilities of a Desktop Support Engineer L1?

A Desktop Support Engineer L1 is responsible for providing first-level technical support to end-users, primarily resolving issues related to desktops, laptops, printers, and basic software applications. They handle troubleshooting, installation, configuration, and maintenance of hardware and software, often responding to support tickets and queries via phone, email, or in-person. L1 engineers escalate complex issues to higher-level support teams when necessary and help ensure that users experience minimal downtime. Good communication skills and a solid understanding of operating systems and common office applications are essential for this role.
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Desktop Support Engineer L1 jobs near you
Infographic showing various Desktop Support Engineer L1 job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $56,151 per year, or $27 per hour.

Desktop Support Engineer

Prophecy Technologies

Hackensack, NJ • On-site

Full-time

Posted 25 days ago

Job description

Job Title: Desktop Support Engineer || Hackensack, NJ || Locals only
Role Summary: Provide technical support to end users for desktops, laptops, peripherals, operating systems, business applications, and network connectivity issues. Responsible for incident resolution, service requests, hardware lifecycle management, and ensuring a high level of customer satisfaction.
Key Responsibilities
  • Provide Level-1/Level-2 desktop support for users.
  • Install, configure, and maintain desktops, laptops, printers, and peripherals.
  • Troubleshoot Windows OS, Microsoft Office, Outlook, Teams, OneDrive, and other enterprise applications.
  • Respond to incidents and service requests within defined SLA timelines.
  • Perform hardware diagnostics, part replacement coordination, and vendor follow-up.
  • Support software installations, upgrades, and patch management.
  • Assist with PC imaging, deployment, and user migrations.
  • Configure and support network connectivity, VPN, LAN/WAN, and VoIP devices.
  • Maintain asset inventory and documentation.
  • Coordinate with L3 teams and infrastructure teams for complex issues.
  • Conduct routine preventive maintenance and health checks on end-user devices.
  • Provide technical guidance and user training when required.

Required Technical Skills
  • Windows 10/11 Administration
  • Microsoft 365 / Office 365
  • Outlook, Teams, OneDrive Support
  • Desktop & Laptop Troubleshooting
  • Active Directory User Administration
  • SCCM / Intune (preferred)
  • Basic Networking (DNS, DHCP, VPN, LAN/WAN) PowerShell scripting (preferred) Ticketing tools such as ServiceNow or Jira Hardware troubleshooting and replacement coordination Soft Skills
  • Excellent customer service orientation
  • Strong communication skills
  • Problem-solving and analytical thinking
  • Ability to work under pressure and meet SLAs Team collaboration and coordination skills

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