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Desktop Support Engineer L1 Jobs in Washington, DC

hochunk

Desktop Support Engineer II

Fort Belvoir, VA · On-site

Summary All Native Group is seeking a Desktop Engineer II (Mid-level Desktop Engineer) with a ... Supports the completion of all projects/programs as needed * Candidate routinely required to employ ...

Bowie State University

Desktop Support Lead

Bowie, MD · On-site

$65K - $75K/yr

The Desktop Support Lead is also responsible for assisting the Desktop Support Manager in the day-to-day operations of the Desktop Support Team, focusing on incident management, request fulfillment ...

Integrated Resources INC

DESKTOP SUPPORT

Rockville, MD · On-site

$20.75 - $26.25/hr

DESKTOP SUPPORT FULLTIME ROCKVILLE,MD Qualifications Interested ! Please call me at 732 549 2660 to ... Must be familiar with the following engineering software packages: o Bentley Microstation and ...

USM

Desktop Support

Washington, DC

... Engineering, Business Intelligence, Data Management, SOA, BPM, Data Warehousing, SharePoint ... Desktop Support Location: Washington DC Duration: 6 +months Phone & In-person Interview Required!

NuAxis Innovations

Desktop Support Technician

Washington, DC · On-site

$23 - $29.25/hr

NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other ... We are currently seeking a talented and motivated Desktop Support Technician for a Full-Time ...

MKS2 Technologies

Desktop Support Analyst

Quantico, VA · On-site

$110K - $120K/yr

... Engineering and IT Support Services to improve the security and well-being of our clients. Our ... Desktop Support Analyst Labor Category: Computer Network Support Specialist - Journeyman Location:

NuAxis Innovations

Desktop Support Technician

Washington, DC · On-site

$23 - $29.25/hr

NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other ... We are currently seeking a talented and motivated Desktop Support Technician for a Full-Time ...

MKS2 Technologies

Desktop Support Analyst

Quantico, VA · On-site

$110K - $120K/yr

... Engineering and IT Support Services to improve the security and well-being of our clients. Our ... Desktop Support Analyst Labor Category: Computer Network Support Specialist - Journeyman Location:

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All JobsDesktop Support Engineer L1 JobsDesktop Support Engineer L1 Jobs in Washington, DC

Desktop Support Engineer L1 information

See Washington, DC salary details

$11

$30

$51

How much do desktop support engineer l1 jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for desktop support engineer l1 in Washington, DC is $30.57, according to ZipRecruiter salary data. Most workers in this role earn between $23.41 and $34.86 per hour, depending on experience, location, and employer.

What are the roles and responsibilities of a Desktop Support Engineer L1?

A Desktop Support Engineer L1 is responsible for providing first-level technical support to end-users, primarily resolving issues related to desktops, laptops, printers, and basic software applications. They handle troubleshooting, installation, configuration, and maintenance of hardware and software, often responding to support tickets and queries via phone, email, or in-person. L1 engineers escalate complex issues to higher-level support teams when necessary and help ensure that users experience minimal downtime. Good communication skills and a solid understanding of operating systems and common office applications are essential for this role.

What skills and qualifications are needed to thrive as a Desktop Support Engineer L1?

To thrive as a Desktop Support Engineer L1, you need a solid understanding of computer hardware, operating systems, basic networking, and troubleshooting, often supported by a relevant diploma or IT certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge of Windows and macOS environments are typically required. Strong customer service skills, patience, and effective communication help you resolve user issues efficiently and professionally. These abilities ensure reliable technical support, minimize downtime, and promote a positive user experience.

What are common challenges faced by a Desktop Support Engineer L1, and how can they effectively address them?

Desktop Support Engineer L1s frequently encounter issues such as troubleshooting diverse hardware and software problems, managing high volumes of support tickets, and assisting users with varying levels of technical knowledge. Effective communication and patience are crucial, as is following standardized troubleshooting protocols to resolve issues efficiently. Building strong relationships with team members and escalating complex problems to higher-level engineers when necessary can help ensure smooth operations and continual learning on the job.

What is the difference between Desktop Support Engineer L1 vs Desktop Support Technician?

AspectDesktop Support Engineer L1Desktop Support Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, Microsoft Certified
Work EnvironmentHelpdesk, IT support teams, corporate officesHelpdesk, IT support teams, corporate offices
ResponsibilitiesBasic troubleshooting, hardware/software support, ticket loggingHardware/software troubleshooting, user support, issue resolution
Experience LevelEntry-level, 0-2 yearsEntry-level, 0-2 years

Both roles involve providing technical support in similar environments and require comparable certifications. The main difference is often in job titles used by employers; 'Desktop Support Engineer L1' may imply a slightly more formal or structured role, but responsibilities and qualifications are generally similar.

What are popular job titles related to Desktop Support Engineer L1 jobs in Washington, DC?

For Desktop Support Engineer L1 jobs in Washington, DC, the most frequently searched job titles are:

What job categories do people searching Desktop Support Engineer L1 jobs in Washington, DC look for?

The top searched job categories for Desktop Support Engineer L1 jobs in Washington, DC are:

Desktop Support Engineer L1 jobs near you
Infographic showing various Desktop Support Engineer L1 job openings in Washington, DC as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $63,596 per year, or $30.6 per hour.

Customer Engineer/ Desktop Support Engineer

Stem Xpert

Washington, DC • On-site

Full-time

Re-posted 9 days ago

Job description

Company Description

TekWissen's, Staffing division is a recruitment-centric organization focused on providing talent acquisition services (both IT and non-IT) in the Technology, Engineering, Clinical, Legal, Scientific, Finance, Marketing, Professional and Payroll Management arenas to clients across the US, and India. Founded in 2009, TekWissen is one of the fastest growing Staffing firm in United States. We have been recognized by Inc. 5000 fastest growing companies in USA with ranking # 192, #15 Top IT Service Company in 2014 by Inc.com, #6 Top Michigan Companies in 2014 again by Inc.com, Michigan 50 Companies to Watch in 2014, FastTrack Award for 2014.


Job Description

Hello,    
Greeting!                             
My name is Priyanka Das and I'm a Technical Recruiter at TekWissen LLC, a global staffing and IT consulting company. We are constantly on the lookout for professionals to fulfill the staffing needs of our clients, and we currently have a job openings that may interest you. Below is a summary of the position.
Position:         Customer Engineer/ Desktop Support Engineer
Location:        Washington DC
Duration:        1 year
Job Description:
A+ certified
Candidate will be taking PC hardware break fix calls at various locations.
Must have reliable transportation.
Must be able to pass drug and background screening.
Must be able to complete required product training.
Required Skills:
DELL Desktop PC, Install/Support, Expert

Additional Information
Kindly reply to Venkat at tekwissen dot com

734-550-4449

Thanks

Venkat

stem xpert logo

About stem xpert

Sourced by ZipRecruiter

STEM Xpert, based in Ann Arbor, MI, US, is a leading company in the Science, Technology, Engineering, and Mathematics (STEM) education industry. Since their establishment, they have made an indelible mark by providing innovative services and products designed to enhance STEM learning. Their service portfolio includes comprehensive educational programs, customized learning modules and interactive STEM kits. Driven by a passion for nurturing young minds, the company's mission is to bring about an educational renaissance in the STEM field, making learning not just theoretical but practical and fun. One notable achievement for STEM Xpert has been its success in reaching a broad spectrum of learners, from school-age to adults, contributing significantly towards empowering the community's technological and scientific literacy.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Ann Arbor, MI, US

Year founded

2012

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