Responsibilities : • Handle complex technical issues and escalated ones from tier 1 support via ... engineers and IT personnel). • Provide status updates to customers, adhering to SLA and ...
Responsibilities : • Handle complex technical issues and escalated ones from tier 1 support via ... engineers and IT personnel). • Provide status updates to customers, adhering to SLA and ...
Collaborate with Tier 1 and Tier 3 support well. * Work closely with technically oriented customers (typical customers are engineers and IT personnel). * Provide status updates to customers, adhering ...
Collaborate with Tier 1 and Tier 3 support well. * Work closely with technically oriented customers (typical customers are engineers and IT personnel). * Provide status updates to customers, adhering ...
Tier 1 Technical Support Specialist - Entry Level (Urgent Need) Location : Phoenix, AZ Duration : 12 Months contract Total Hours/week : 40.00 Client: Medical Device Company Level Of Experience ...
Tier 1 Technical Support Specialist - Entry Level (Urgent Need) Location : Phoenix, AZ Duration : 12 Months contract Total Hours/week : 40.00 Client: Medical Device Company Level Of Experience ...
... Air-Programming), Account management (billing), Upgrades, Online orders and Industry events ... No unusual physical requirements Remote, Technical Support Representative, Contact Center, TSR ...
... Air-Programming), Account management (billing), Upgrades, Online orders and Industry events ... No unusual physical requirements Remote, Technical Support Representative, Contact Center, TSR ...
Technical Support Engineer with Security Clearance
Fort Moore, GA · On-site
$69.40K - $158K/yr
The client's engineering team is responsible for managing the network, maintaining an Authority to ... Bachelor's degree and 1+ years of experience with Tier 1 Level Technical Support, or 5+ years of ...
Technical Support Engineer with Security Clearance
Fort Moore, GA · On-site
$69.40K - $158K/yr
The client's engineering team is responsible for managing the network, maintaining an Authority to ... Bachelor's degree and 1+ years of experience with Tier 1 Level Technical Support, or 5+ years of ...
Technical Operations Engineer
Rockville, MD · Remote
$51.50K - $59K/yr
The Tier 1 Technical Operations Engineer is responsible for delivering efficient, process-driven Tier 1 support services to OSIbeyond clients. This role focuses on resolving support requests through ...
Technical Operations Engineer
Rockville, MD · Remote
$51.50K - $59K/yr
The Tier 1 Technical Operations Engineer is responsible for delivering efficient, process-driven Tier 1 support services to OSIbeyond clients. This role focuses on resolving support requests through ...
Technical Support Engineer
Seal Beach, CA · On-site
$95K - $135K/yr
The Technical Support Engineer will diagnose and resolve customer issues, support installations ... For six consecutive years, DTS has been recognized as one of the "Best Places to Work"-and for good ...
Technical Support Engineer
Seal Beach, CA · On-site
$95K - $135K/yr
The Technical Support Engineer will diagnose and resolve customer issues, support installations ... For six consecutive years, DTS has been recognized as one of the "Best Places to Work"-and for good ...
Technical Operations Engineer
Rockville, MD · On-site
$51.50K - $59K/yr
The Tier 1 Technical Operations Engineer is responsible for delivering efficient, process-driven Tier 1 support services to OSIbeyond clients. This role focuses on resolving support requests through ...
Technical Operations Engineer
Rockville, MD · On-site
$51.50K - $59K/yr
The Tier 1 Technical Operations Engineer is responsible for delivering efficient, process-driven Tier 1 support services to OSIbeyond clients. This role focuses on resolving support requests through ...
Technical Support Engineer
$128.35K - $147.23K/yr
About the team Paxos Technical Support Engineers work within a highly collaborative, cross ... tier colleagues. * Bonus: direct experience in blockchain, crypto, or digital asset platforms.
Technical Support Engineer
$128.35K - $147.23K/yr
About the team Paxos Technical Support Engineers work within a highly collaborative, cross ... tier colleagues. * Bonus: direct experience in blockchain, crypto, or digital asset platforms.
Provide Tier 1 technical support for basic customer requests, product setup, and deployment ... activities across Protomiq products * Submit and manage third party technical configuration ...
Provide Tier 1 technical support for basic customer requests, product setup, and deployment ... activities across Protomiq products * Submit and manage third party technical configuration ...
Provide Tier 1 technical support for basic customer requests, product setup, and deployment ... activities across Protomiq products * Submit and manage third party technical configuration ...
Provide Tier 1 technical support for basic customer requests, product setup, and deployment ... activities across Protomiq products * Submit and manage third party technical configuration ...
Job Summary We are seeking a highly motivated and customer-focused Tier 1 IT Support Engineer to ... This role serves as the first point of contact for all technical support issues, delivering quick ...
Quick apply
Job Summary We are seeking a highly motivated and customer-focused Tier 1 IT Support Engineer to ... This role serves as the first point of contact for all technical support issues, delivering quick ...
Job Summary We are seeking a highly motivated and customer-focused Tier 1 IT Support Engineer to ... This role serves as the first point of contact for all technical support issues, delivering quick ...
Job Summary We are seeking a highly motivated and customer-focused Tier 1 IT Support Engineer to ... This role serves as the first point of contact for all technical support issues, delivering quick ...
Technical Support Engineer Appify, based in Silicon Valley and funded by Mayfield, specializes in building sophisticated web and mobile solutions that are user-friendly and seamlessly connect to any ...
Technical Support Engineer Appify, based in Silicon Valley and funded by Mayfield, specializes in building sophisticated web and mobile solutions that are user-friendly and seamlessly connect to any ...
Technical Support Engineer - NAMER
$107K - $126K/yr
As a Technical Support Engineer (TSE), you'll play a critical role in supporting our customers by ... 3 or Tier 4 (highest tier) technical support role. * Experience supporting Premium Support ...
Technical Support Engineer - NAMER
$107K - $126K/yr
As a Technical Support Engineer (TSE), you'll play a critical role in supporting our customers by ... 3 or Tier 4 (highest tier) technical support role. * Experience supporting Premium Support ...
Technical Support Engineer
Katy, TX · Hybrid
Pepperl + Fuchs: Technical Support Engineer Location : Katy, Texas Type: Full Time Schedule: 8am - 5pm Hybrid Schedule (3 day in Office and 2 days remote) Salary Range : Competitive Benefits
Technical Support Engineer
Katy, TX · Hybrid
Pepperl + Fuchs: Technical Support Engineer Location : Katy, Texas Type: Full Time Schedule: 8am - 5pm Hybrid Schedule (3 day in Office and 2 days remote) Salary Range : Competitive Benefits
Technical Support Engineer,
Ridgeville, SC · On-site
$73.35K - $136.22K/yr
Let's introduce ourselves The Technical Support Engineer is within the Americas Quality Organization and reports to the Technical Engineering Division. In this role, the Technical Support Engineer ...
Technical Support Engineer,
Ridgeville, SC · On-site
$73.35K - $136.22K/yr
Let's introduce ourselves The Technical Support Engineer is within the Americas Quality Organization and reports to the Technical Engineering Division. In this role, the Technical Support Engineer ...
Position Summary As a Technical Support Specialist at Virtuous, you will be part of our Tier 1 team providing exceptional customer service and support to our customers. Employing a proactive and ...
Quick apply
Position Summary As a Technical Support Specialist at Virtuous, you will be part of our Tier 1 team providing exceptional customer service and support to our customers. Employing a proactive and ...
Support Engineer II (Dallas)
Dallas, TX · On-site
Position Summary As a Support Engineer II (Tier 2), you will serve as the intermediate technical support level for escalated issues that require more expertise than our Tier 1 team can offer. You ...
Quick apply
Support Engineer II (Dallas)
Dallas, TX · On-site
Position Summary As a Support Engineer II (Tier 2), you will serve as the intermediate technical support level for escalated issues that require more expertise than our Tier 1 team can offer. You ...
Support Engineer II (Dallas)
$55K - $70K/yr
Position Summary As a Support Engineer II (Tier 2), you will serve as the intermediate technical support level for escalated issues that require more expertise than our Tier 1 team can offer. You ...
Support Engineer II (Dallas)
$55K - $70K/yr
Position Summary As a Support Engineer II (Tier 2), you will serve as the intermediate technical support level for escalated issues that require more expertise than our Tier 1 team can offer. You ...
Tier 1 Technical Support Engineer information
See salary details
$37.5K - $45K
4% of jobs
$45K - $52.4K
12% of jobs
$58K is the 25th percentile. Wages below this are outliers.
$52.4K - $59.9K
12% of jobs
$59.9K - $67.3K
13% of jobs
The median wage is $73.1K / yr.
$67.3K - $74.8K
12% of jobs
$74.8K - $82.2K
9% of jobs
$82.2K - $89.7K
8% of jobs
$95K is the 75th percentile. Wages above this are outliers.
$89.7K - $97.1K
9% of jobs
$97.1K - $104.6K
9% of jobs
$104.6K - $112K
4% of jobs
$112K - $119.5K
10% of jobs
$37.5K
$79K
$119.5K
How much do tier 1 technical support engineer jobs pay per year?
As of May 30, 2026, the average yearly pay for tier 1 technical support engineer in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a Tier 1 Technical Support Engineer, and why are they important?
To thrive as a Tier 1 Technical Support Engineer, you need a solid understanding of computer systems, troubleshooting techniques, and basic networking concepts, often supported by an associate degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems (such as Zendesk or ServiceNow), remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve issues efficiently. These skills and qualities are vital for delivering prompt, accurate support and maintaining customer satisfaction in fast-paced technical environments.
What are some common challenges faced by Tier 1 Technical Support Engineers, and how can they be effectively managed?
Tier 1 Technical Support Engineers often encounter challenges such as handling a high volume of support tickets, troubleshooting a wide variety of customer issues, and communicating complex technical information to non-technical users. Successfully managing these challenges involves strong organizational skills, a customer-oriented mindset, and continuous learning to stay updated on product changes. Additionally, collaborating closely with Tier 2 engineers and other teams for escalations helps ensure timely and accurate resolutions, while also providing opportunities for professional growth.
What is a Tier 1 Technical Support Engineer?
A Tier 1 Technical Support Engineer is an entry-level IT professional who serves as the first point of contact for customers experiencing technical issues. They are responsible for troubleshooting basic problems, answering user queries, and escalating more complex issues to higher support tiers if necessary. Their goal is to resolve issues quickly and efficiently, ensuring customer satisfaction while documenting each case for future reference. Tier 1 engineers typically handle issues related to software, hardware, network connectivity, and user account management.
What is the difference between Tier 1 Technical Support Engineer vs Customer Support Specialist?
| Aspect | Tier 1 Technical Support Engineer | Customer Support Specialist |
|---|---|---|
| Credentials | Basic technical certifications, relevant product knowledge | Customer service skills, communication skills |
| Work Environment | Technical support centers, IT departments | Call centers, help desks, customer service departments |
| Industry Usage | IT, software, hardware companies | Retail, telecom, service industries |
| Common Search/Comparison | Technical troubleshooting, product support | Customer inquiries, service issues |
While both roles involve assisting customers, Tier 1 Technical Support Engineers focus on technical troubleshooting and resolving product issues, often requiring basic technical certifications. Customer Support Specialists primarily handle customer inquiries and service requests, emphasizing communication and customer service skills. The roles overlap in customer interaction but differ in technical depth and focus.
More about Tier 1 Technical Support Engineer jobs
What cities are hiring for Tier 1 Technical Support Engineer jobs? Cities with the most Tier 1 Technical Support Engineer job openings:
What job categories do people searching Tier 1 Technical Support Engineer jobs look for? The top searched job categories for Tier 1 Technical Support Engineer jobs are:
Job description
Job Summary:
OPSWAT is a global leader in IT, OT, and ICS critical infrastructure cybersecurity, providing an end-to-end platform for organizations to secure their networks. They are seeking a Tier 2 Technical Support Engineer to diagnose and resolve complex technical issues, ensuring customer satisfaction through timely responses and effective communication.
Responsibilities:
• Handle complex technical issues and escalated ones from tier 1 support via phone, case system, and chat.
• Provide advanced troubleshooting and support for OPSWAT solutions via log analysis, system diagnostics, network configurations.
• Conduct remote sessions with customers.
• Reproduce customer issues in lab environments and validate solutions and bug fixes.
• Evaluate the complexity of issues and escalate to tier 3 support.
• Collaborate with Tier 1 and Tier 3 support well.
• Work closely with technically oriented customers (typical customers are engineers and IT personnel).
• Provide status updates to customers, adhering to SLA and commitments.
• Maintain clear and professional communication to ensure positive customer experience and CSAT
• Contribute to the KBs creation and updates for customer’s self-service.
• Mentor L1 support and contributes to support process improvement.
• Get involved in professional delivery services.
• Get involved in other side projects and operations per request.
Qualifications:
Required:
• A good foundation of basic networking concepts.
• Basic knowledge of Linux, with an interest in expanding the knowledge.
• Ability to think logically, analyze logs and troubleshoot computer software and IT related issues.
• Troubleshooting SCADA communications issues
• Hands-on understanding of major DevOps tools: Docker, Kubernetes (GCP GKE), CI/CD tools, Terraform, Ansible, Monitoring & Logging Tools (Zipkin, Sentry, Prometheus, ELK stack).
• Strong spoken and written English.
• Excellent communication and interpersonal skills.
• A proven customer-oriented attitude.
• Strong team collaboration abilities and organizational skills.
• At least 2-4 years of Experience in providing customer support of technical software products or a technical helpdesk environment or a related field.
Preferred:
• Bachelor’s degree in computer science (CS), or technical discipline, or equivalent experience.
• Experience working with offshore teams.
• Familiarity with computer programing.
• Technical familiarity with Mac OS.
• Cybersecurity domain experience, including file security, device security, network security, etc.
• Network integration skillsets (e.g. Cisco, Dell-EMC, Juniper, Aruba, Ruckus, Meraki, Aerohive, Extreme, etc).
• Certifications/Training: Relevant SCADA or PLC OEM certifications.
• Experience in Control System Design, PLC Programming, & SCADA Development
• Experience in Cloud Based Services (e.g. AWS, GCP).
• Experience working on Linux based infrastructure.
• Experience working with scripting languages such as bash script, PowerShell, and Python.
• Configuration and management of databases such as MySQL, Mongo.
Company:
OPSWAT is a Critical Infrastructure Protection CIP Cybersecurity for ICS and OT environments Founded in 2002, the company is headquartered in Tampa, USA, with a team of 501-1000 employees. The company is currently Late Stage.
OPSWAT is a global leader in IT, OT, and ICS critical infrastructure cybersecurity, providing an end-to-end platform for organizations to secure their networks. They are seeking a Tier 2 Technical Support Engineer to diagnose and resolve complex technical issues, ensuring customer satisfaction through timely responses and effective communication.
Responsibilities:
• Handle complex technical issues and escalated ones from tier 1 support via phone, case system, and chat.
• Provide advanced troubleshooting and support for OPSWAT solutions via log analysis, system diagnostics, network configurations.
• Conduct remote sessions with customers.
• Reproduce customer issues in lab environments and validate solutions and bug fixes.
• Evaluate the complexity of issues and escalate to tier 3 support.
• Collaborate with Tier 1 and Tier 3 support well.
• Work closely with technically oriented customers (typical customers are engineers and IT personnel).
• Provide status updates to customers, adhering to SLA and commitments.
• Maintain clear and professional communication to ensure positive customer experience and CSAT
• Contribute to the KBs creation and updates for customer’s self-service.
• Mentor L1 support and contributes to support process improvement.
• Get involved in professional delivery services.
• Get involved in other side projects and operations per request.
Qualifications:
Required:
• A good foundation of basic networking concepts.
• Basic knowledge of Linux, with an interest in expanding the knowledge.
• Ability to think logically, analyze logs and troubleshoot computer software and IT related issues.
• Troubleshooting SCADA communications issues
• Hands-on understanding of major DevOps tools: Docker, Kubernetes (GCP GKE), CI/CD tools, Terraform, Ansible, Monitoring & Logging Tools (Zipkin, Sentry, Prometheus, ELK stack).
• Strong spoken and written English.
• Excellent communication and interpersonal skills.
• A proven customer-oriented attitude.
• Strong team collaboration abilities and organizational skills.
• At least 2-4 years of Experience in providing customer support of technical software products or a technical helpdesk environment or a related field.
Preferred:
• Bachelor’s degree in computer science (CS), or technical discipline, or equivalent experience.
• Experience working with offshore teams.
• Familiarity with computer programing.
• Technical familiarity with Mac OS.
• Cybersecurity domain experience, including file security, device security, network security, etc.
• Network integration skillsets (e.g. Cisco, Dell-EMC, Juniper, Aruba, Ruckus, Meraki, Aerohive, Extreme, etc).
• Certifications/Training: Relevant SCADA or PLC OEM certifications.
• Experience in Control System Design, PLC Programming, & SCADA Development
• Experience in Cloud Based Services (e.g. AWS, GCP).
• Experience working on Linux based infrastructure.
• Experience working with scripting languages such as bash script, PowerShell, and Python.
• Configuration and management of databases such as MySQL, Mongo.
Company:
OPSWAT is a Critical Infrastructure Protection CIP Cybersecurity for ICS and OT environments Founded in 2002, the company is headquartered in Tampa, USA, with a team of 501-1000 employees. The company is currently Late Stage.
About OPSWAT
Sourced by ZipRecruiter
Industry
Network security
Company size
501 - 1,000 Employees
Headquarters location
Tampa, FL, US
Year founded
2002