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Remote Pos Technical Support Jobs in Washington (NOW HIRING)

CGI Inc.

Remote Support Technician, Journeyman

Arlington, VA · On-site +1

$43K - $54K/yr

The Remote Support Technician provides technical assistance to users from a remote location, primarily through phone, email, or remote desktop software. They troubleshoot hardware and software issues ...

Maximus

Technical Project Coordinator

VA · On-site +1

This role is remote. The Technical Project Coordinator supports IT operations by coordinating high-volume technical projects across infrastructure, cloud, network, endpoint, and IT service management ...

Aretum

Tier III Support Technician

Arlington, VA · On-site +1

Experience serving as a technical escalation point or mentoring Tier I and Tier II support personnel. Travel Requirements This is a remote position; however, occasional travel may be required based ...

Aretum

Tier III Support Technician

Arlington, VA · Remote

Experience serving as a technical escalation point or mentoring Tier I and Tier II support personnel. Travel Requirements This is a remote position; however, occasional travel may be required based ...

Evolver

Be Seen First

Tier 2 IT Support Specialist

Washington, DC · Remote

$42K - $54K/yr

This role provides in-depth technical support for hardware, software, networking, and account-related issues, ensuring timely resolution and exceptional customer service. This is a fully remote ...

Aretum

Tier II Support Technician - Senior

Arlington, VA · Remote

$22 - $30.25/hr

Provide advanced Tier II technical support for Windows, macOS, iOS, and Android devices and ... Troubleshoot remote access tools, virtual support sessions, and VPN connectivity for end users.

Aretum

Tier II Support Technician - Senior

Arlington, VA · On-site +1

$24.75 - $34/hr

Provide advanced Tier II technical support for Windows, macOS, iOS, and Android devices and ... Troubleshoot remote access tools, virtual support sessions, and VPN connectivity for end users.

Aretum

Tier II Support Technician - Junior

Arlington, VA · On-site +1

$24.75 - $34/hr

Provide Tier II technical support for escalated end-user hardware, software, mobile device, printer ... Support remote users through remote access software, VPN technologies, and secure connectivity ...

Aretum

Tier II Support Technician - Junior

Arlington, VA · Remote

$22 - $30.25/hr

Provide Tier II technical support for escalated end-user hardware, software, mobile device, printer ... Support remote users through remote access software, VPN technologies, and secure connectivity ...

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All JobsPos Technical Support JobsRemote Pos Technical Support JobsRemote Pos Technical Support Jobs in Washington

Remote Pos Technical Support information

What is the difference between Remote Pos Technical Support vs Remote IT Help Desk Support?

AspectRemote Pos Technical SupportRemote IT Help Desk Support
Required CredentialsCompTIA A+, Network+, relevant certificationsCompTIA A+, Microsoft Certified, relevant certifications
Work EnvironmentCustomer-facing, troubleshooting hardware/software issuesHelp desk, remote troubleshooting, user support
Employer & Industry UsageRetail, POS system providers, hospitalityIT service providers, corporate support centers
Search & Comparison IntentUnderstanding POS-specific support rolesGeneral IT support roles

Remote Pos Technical Support focuses on troubleshooting and maintaining point-of-sale systems, often requiring specific POS certifications. Remote IT Help Desk Support covers broader IT issues, assisting users with various hardware and software problems. Both roles involve remote work and customer interaction but differ in technical scope and industry focus.

What is a remote POS technical support specialist?

Remote POS (Point of Sale) Technical Support specialists are professionals who assist businesses and individuals with troubleshooting, maintaining, and optimizing POS systems from a remote location. They handle issues such as software glitches, hardware malfunctions, network connectivity problems, and user errors. These specialists communicate with clients via phone, email, or chat to diagnose problems, provide step-by-step solutions, and sometimes remotely access systems to resolve complex issues. Their goal is to ensure that POS systems operate efficiently, minimizing downtime and disruptions for businesses.

What are the key skills and qualifications needed to thrive as a remote POS technical support specialist?

To thrive as a Remote POS Technical Support Specialist, you need strong troubleshooting abilities, knowledge of point-of-sale systems, and experience in customer service, often supported by relevant IT certifications or technical training. Familiarity with remote support tools, ticketing systems, and POS software such as Square, Toast, or Lightspeed is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist clients and resolve issues remotely. These competencies are crucial for minimizing downtime, ensuring customer satisfaction, and maintaining smooth business operations for clients.

What are the most common challenges faced by remote POS technical support professionals, and how can they effectively address them?

Remote POS Technical Support professionals often encounter challenges such as troubleshooting complex hardware or software issues without physical access to the equipment, communicating effectively with non-technical users, and managing multiple support requests simultaneously. To address these challenges, it’s important to develop strong diagnostic skills, use remote access tools efficiently, and maintain clear, patient communication with clients. Staying organized and collaborating with team members or on-site technicians can also help resolve issues more efficiently and ensure high customer satisfaction.
What are the most commonly searched types of Pos Technical Support jobs in Washington? The most popular types of Pos Technical Support jobs in Washington are:
What are popular job titles related to Remote Pos Technical Support jobs in Washington? For Remote Pos Technical Support jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Remote Pos Technical Support jobs in Washington look for? The top searched job categories for Remote Pos Technical Support jobs in Washington are:
What cities in Washington are hiring for Remote Pos Technical Support jobs? Cities in Washington with the most Remote Pos Technical Support job openings:
Remote Pos Technical Support jobs near you
Infographic showing various Remote Pos Technical Support job openings in Washington as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Technical Support SaaS Representative

Cellebrite

Tysons, VA • On-site, Remote

Full-time

Posted 6 days ago

Job description

Description
About Cellebrite:
Cellebrite's (Nasdaq: CLBT) mission is to enable its global customers to protect and save lives by enhancing digital investigations and intelligence gathering to accelerate justice in communities around the world. Cellebrite's AI-powered Digital Investigation Platform enables customers to lawfully access, collect, analyze and share digital evidence in legally sanctioned investigations while preserving data privacy. Thousands of public safety organizations, intelligence agencies and businesses rely on Cellebrite's digital forensic and investigative solutions-available via cloud, on-premises and hybrid deployments-to close cases faster and safeguard communities.
To learn more, visit us at www.cellebrite.com, https://investors.cellebrite.com/investors and find us on social media @Cellebrite.
Position Overview:
Cellebrite is looking for a Technical Customer Support representative for Remote work residing in the Mountain or Pacific time zone(s). This candidate will have technical customer support background and experience in supporting consumers of SaaS Solutions.
• Support to resolve technical issues on Cellebrite SaaS based solutions for our customers, use Phone / E-mail / Chat services to support customers, use CRM for Case management
• High CSAT mindset with strong engagement skills, enabling direct interaction with customers or partners through troubleshooting to issue resolution
• Cooperate and communicate closely with internal teams within Cellebrite.
• Adhere and assure compliance with established SLA & KPI.
Requirements:
• A Must
o At least 2 years' hands on experience with Windows Workstation providing SaaS Browser based Application Support
o Excellent problem-solving skills and follow-through in both one-on-one and group situations.
o Outstanding Soft Skills, communication on both written and verbal
o Proven customer experience with technical orientation
o Fast and Agile learning skills as our technology evolves constantly and quickly
o Responsible personality to handle support cases from open to close.
o Ability to be agile and multitask successfully under fast paced conditions.
• An advantage:
o Practical Use with AI Tooling / Technologies (Claude, ChatGPT, Copilot)
o Knowledge / Certifications - CompTIA A+, Network+
o Proven experience in SaaS environments - focusing on Supporting end user functionality
o Knowledge of mobile phone OS (iOS, Android...)
Skills & Qualities
o Passionate about support and helping customers, Take the lead attitude, and strive to solve problems for others.
o Great communication skills (oral and written)
o Hold yourself accountable, High level of responsibility
o Ability to work both in a team environment and individually.
o Coordination skills in Project, Monday Board, Salesforce
Languages & Other Requirements
o Native English Spoken and Written
o Spanish and / or Portuguese would be Highly beneficial. n empty job that is used for creating requisitions 'from scratch'

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