Your Role at RedZone Technologiesย ย
Start Your IT Careerย -ย Real-World Experienceย
This is an entry-level position for someone eager to build a career in IT.ย ย
As aย Junior Technicianย at RedZoneย Technologies,ย you'llย work hands-on toย learn aboutย technicalย troubleshootingย and resolvingย issuesย pertaining toย hardware, software, and networking to helpย client environmentsย stay up and running.ย
Youโllย supportย theย installationย andย maintenanceย ofย systems whileย growingย alongside a team of experienced engineers who are ready to coach and collaborate.ย Weโreย looking for someone with drive, curiosity, and a strong interest in IT infrastructure and support.ย
Whatย Youโllย Doย
Ongoing Learningย
- Hands-on learningย โ technical troubleshooting, issue resolution,ย infrastructure, cybersecurity, cloud, and virtualization tools.ย
- Build foundational skills to grow into a mid-level technician or engineer role.ย
Technical Support & Site Visitsย
- Travel toย localย client locations to install, configure, and troubleshoot IT systems.ย
- Assistย in resolving networkย and desktop issues.ย
Hardware & Software Setupย
- Assistย in theย installationย andย maintenance ofย routers, switches, servers, and firewalls.ย
- Work with systems from Microsoft, Cisco, VMware, and other major vendors.ย
Collaborate with Experienced Engineersย
- Learn in real time by shadowingย senior team members andย supportingย larger projects.ย
- Build foundational skills by sharingย knowledge andย contributingย toย the resolutionย ofย technical issues with the team.ย
Ticketing & Documentationย
- Develop an understanding ofย ticketing processes and systems.ย
- Keep clear records of client systems, tasks performed, and troubleshooting steps.ย
- Ensureย all actions are properly logged for internal reference and client transparency.ย
Whatย Weโreย Looking Forย
Experience & Interestsย
- Strong interest in IT, technology, and problem-solving.ย
- Exposure to Microsoft environments (Windows Server, Active Directory, Group Policy) is a plus.ย
Technical Foundationย
- Basic understanding of networking equipment like routers, switches, and firewalls.ย
- Familiarity with troubleshooting desktops, printers, and common hardware/software issues.ย
- Experience with Microsoft tools (Windows 10/11, Exchange, Active Directory) is helpful but notย required.ย
Key Competenciesย
- Problem-Solving:ย You enjoy diagnosing issues and figuring out how things work.ย
- Teamwork:ย Youโreย eager to learn from others and contribute wherever possible.ย
- Customer Service:ย You care about doing right by clients and building trust.ย
- Communication:ย You explain technical issues in plain language and keep people in the loop.ย
- Initiative:ย You take ownership of tasks and want to keep growing your skills.ย
Additional Requirementsย
- U.S. Citizenshipย isย required.ย
- Your own transportationย -ย requiredย forย occasionalย travel toย localย client sites.ย
- This is aย 100% in-office/on-site role.ย
- Must be able to lift equipment up to 40ย lbsย andย assistย with heavier devices as needed.ย
Benefitsย
- 401(k) with company matchingย
- Health insuranceย
- Vision insuranceย
- Paid time offย
- Professional development in a growing technical environmentย
Why Join RedZone Technologies?ย ย
Weโreย a fast-growing, PE-backed Secure IT Services Provider built around high-caliber talent. Every individual matters here. Youย wonโtย be a number.ย Youโllย be a core contributorย onย a team that values accountability, excellence, and real impact.ย
Ready to Apply?ย
Ifย youโreย excited by the opportunity to contribute to a team that values follow-through, lifelong client relationships, and continuous learning, we want to hear from you. Apply today to take the next step in your career with RedZone Technologies.ย
Company Description
RedZone Technologies, headquartered in Annapolis, Maryland, is a security and IT services firm delivering Continuous Confidence for regulated mid-market and enterprise organizations. Backed by more than 25 years of industry experience and a team of over 70 professionals, RedZone unifies IT operations, cybersecurity, and compliance into a single accountable operating model, replacing fragmented vendor environments with an outcome-driven approach spanning Continuous Posture, Resilience, Compliance, and Intelligence. Through integrated operations, automation, and real-time visibility, RedZone enables organizations to reduce risk, maintain continuous audit readiness, and ensure technology consistently supports business performance and growth.