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It Support Manager Jobs in Washington (NOW HIRING)

Cherry Bekaert

IT Support Tech

Annapolis, MD · On-site

$21.25 - $29.25/hr

IT Support Technician Annapolis Junction, MD | On-Site (4 Days In Office, 1 Day Remote) | Full-Time ... Manage device provisioning and deployment through MDM tools such as Microsoft Intune and Autopilot.

Revel Staffing

IT Support Supervisor

Mount Vernon, VA · Remote

$80K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, ... Monitor team performance, manage schedules and assignments, and prioritize workloads * Promote a ...

Eagle Hill Consulting

IT Support Specialist

Arlington, VA · On-site

$65K - $80K/yr

Working closely with the IT Manager, the IT Support Specialist will troubleshoot day-to-day technology issues and support Microsoft 365, endpoint technologies, and other internal IT systems. We're ...

System One

IT Support Tech

Washington, DC · On-site

$28.54/hr

Job Title: IT Support Tech Location: Washington, DC Type: Contract Compensation: $28.54 Work Model ... Manage incident and request tickets in the enterprise ticketing system, ensuring accurate ...

TAD PGS, Inc

IT Support Technician

Washington, DC

$29.86/hr

The IT Support Technician provides second-level end-user support for personnel, resolving complex ... Manage incident and request tickets in the enterprise ticketing system, ensuring accurate ...

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All JobsIt Support JobsIt Support Manager JobsIt Support Manager Jobs in Washington

It Support Manager information

See Washington salary details

$40.8K

$97.6K

$148.9K

How much do it support manager jobs pay per year?

As of Aug 30, 2026, the average yearly pay for it support manager in Washington is $97,571.00, according to ZipRecruiter salary data. Most workers in this role earn between $78,100.00 and $112,700.00 per year, depending on experience, location, and employer.

What does an IT Support Manager do?

An IT Support Manager oversees a team of IT support specialists who provide technical assistance to users within an organization. They are responsible for managing help desk operations, troubleshooting complex technical issues, ensuring high levels of customer satisfaction, and implementing IT support policies and procedures. Additionally, IT Support Managers often coordinate with other IT departments, manage resources and budgets, and ensure that the organization's technology infrastructure runs smoothly. Their role is crucial for maintaining productivity by minimizing downtime and resolving IT problems efficiently.

What are the key skills and qualifications needed to thrive as an IT Support Manager?

To thrive as an IT Support Manager, you need a solid background in IT infrastructure, troubleshooting, and team leadership, often supported by a degree in computer science or a related field. Familiarity with ticketing systems, network management tools, and certifications such as CompTIA A+ or ITIL are typically required. Excellent communication, problem-solving abilities, and the capacity to mentor and motivate teams are essential soft skills. These competencies ensure efficient IT operations, effective resolution of technical issues, and strong team performance in dynamic environments.

What are some common challenges faced by IT Support Managers, and how can they be addressed?

IT Support Managers often face challenges such as balancing the immediate needs of end-users with long-term strategic IT initiatives, managing a diverse team with varying skill levels, and staying up-to-date with rapidly changing technology. Addressing these challenges requires strong communication skills, ongoing training and professional development for the team, and effective prioritization of tasks. Proactively establishing clear processes and maintaining open lines of communication with other departments can also help ensure IT solutions align with organizational goals.

What is the difference between It Support Manager vs IT Support Specialist?

AspectIT Support ManagerIT Support Specialist
CertificationsCompTIA A+, Network+, ITILCompTIA A+, Microsoft Certified, Cisco certifications
Work EnvironmentOversees support teams, manages IT servicesProvides technical support directly to users
ResponsibilitiesTeam management, strategic planning, incident escalationTroubleshooting, user support, issue resolution

While both roles require technical certifications and involve supporting IT systems, the IT Support Manager focuses on team leadership and strategic oversight, whereas the IT Support Specialist handles direct technical support and user assistance. The manager role is more administrative, while the specialist role is more hands-on technical work.

What are the most commonly searched types of It Support jobs in Washington?

The most popular types of It Support jobs in Washington are:

What cities in Washington are hiring for It Support Manager jobs?

Cities in Washington with the most It Support Manager job openings:

It Support Manager jobs near you
Infographic showing various It Support Manager job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $97,571 per year, or $46.9 per hour.

IT Support Manager

Enabled Intelligence

Falls Church, VA • On-site

Full-time

Posted 9 days ago

Job description

IT Support Manager

Location: Falls Church, VA

Enabled Intelligence

Enabled Intelligence, Inc. provides extremely accurate, precise and secure data labeling to help our government and commercial customers effectively deploy reliable and unbiased artificial intelligence technologies. We leverage the unique talents of veterans, people with different abilities, and subject matter experts to unlock the value of data to improve the delivery of public missions and government services, including in agriculture, economic development, education, national security, public health, and transportation. Enabled Intelligence also develops training and test data sets for clients, and overtime will develop AI models for clients.

At EI we respect and celebrate individuals from all walks of life. Our different backgrounds, cultures, experiences, and way of thinking make us stronger together and result in the most accurate and reliable AI solutions for our clients. We are extremely committed to a culture and environment where excellence can be achieved!

IT Support Manager

The IT Support Manager will be responsible for the company's overall classified and unclassified computing environments, cloud environments, and for providing onsite user support. This requires overseeing the company's managed service providers and maintaining the corporate IT strategy.

Responsibilities

  • Managing the contracts with the company's two managed service providers to ensure that services are being delivered according to contract specifications
  • Developing and managing the company's IT strategy
  • Managing cloud resources
  • Ensuring the company's overall IT security posture is in alignment with corporate goals
  • Developing custom, in-house applications and utilities in Python and SharePoint
  • Identifying opportunities to implement software solutions to gain team efficiencies across all departments
  • Managing the IT onboarding activities for new users
  • Managing inventory of IT workstations and ordering devices as needed

What's expected in the first 30 days:

  • Work with managed service provider to complete the corporate migration to the new password management system
  • Work with managed service provider to complete the corporate implementation of the network security and authentication system
  • Transition onsite SCIF workstation support from managed service provider to in-house resource

What's expected in the first 60 days

  • Evaluate and implement a request management system that will be used by corporate users to request services for the IT, Data Science, and Training teams

What's expected in the first 90 days

  • Develop strategy to migrate from Slack to Microsoft Teams
  • Work with Chief Information Security Officer to develop and implement a plan to get CMMC Level 2 accreditation

Required Qualifications and Skills

  • Minimum of 3 years experience managing IT environments
  • Knowledge of managing Windows desktops
  • Demonstrated experience writing scripts and applets to improve operational efficiencies
  • Demonstrated experience building applications on top of collaboration platforms such as Sharepoint, Slack, or equivalent
  • Experience in coding in Python or equivalent language
  • Must hold an active TS/SCI clearance

Desired Qualifications and Skills

  • Previous experience working within federal contracts or directly for the federal government
  • Previous experience working with Geospatial Imagery Analysis or Data Annotation
  • Previous experience managing third party vendors

Physical Requirements

  • Prolonged periods of sitting at a desk and working on a computer
  • Ability to bend over and lift up to 50 pounds

Background and Clearance

  • Applicants selected will be subject to a standard background check and security clearnce verification. Active US TS-SCI is required for this role.

Work Location

  • Enabled Intelligence office in Falls Church, VA with some travel to client offices in National Capital Region and St. Louis, MO.

Enabled Intelligence is an Equal Opportunity Employer

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