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Associate It Support Jobs in Washington (NOW HIRING)

ECPI University

IT Support

Manassas, VA · On-site

$47K - $55K/yr

... with over 50 Associates, Bachelor's and Master's Programs. Our culture is to prioritize our ... The IT Support role helps support users with a wide range of desktop operating systems ...

Samsung SDS America

IT Support Technician

Rockville, MD · On-site

$22 - $30/hr

We are looking for an experienced IT Technical Support Specialist to join our dynamic IT Support ... Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.

Samsung SDS America

IT Support Technician

Rockville, MD · On-site

$22 - $30/hr

We are looking for an experienced IT Technical Support Specialist to join our dynamic IT Support ... Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.

Siemens

IT Support Analyst

Arlington, VA · On-site

$73K - $99K/yr

Requirements: • Associates of Applied Science or higher degree in Computer and/or Information ... t for executive leadership and others in a corporate headquarters environment. • Ability to ...

Samsung SDS America

IT Support Technician

Rockville, MD · On-site

$22 - $30/hr

We are looking for an experienced IT Technical Support Specialist to join our dynamic IT Support ... Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.

Spectra Credit Union

IT Support Specialist

Alexandria, VA · On-site

$46K - $55K/yr

Job Title-IT Support Specialist Company- Spectra Credit Union Location-Alexandria VA Are you ready to take your career to the next level by working with a spectacular company? Position Overview The ...

Revel Staffing

IT Support Supervisor

Mount Vernon, VA · Remote

$80K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on ...

System One

IT Support Tech

Washington, DC · On-site

$28.54/hr

Job Title: IT Support Tech Location: Washington, DC Type: Contract Compensation: $28.54 Work Model: Onsite - onsite Hours: 40.0 Security Clearance: Ability to obtain and maintain SEC Public Trust (or ...

KBR Careers

IT Support Technician

Chantilly, VA · On-site

$22.25 - $30.50/hr

The IT Support Technician role involves providing end-user IT support to ensure daily operations and mission success, including resolving technical issues and maintaining IT assets. Responsibilities ...

Petroleum Marketing Group

Be Seen First

IT Support Technician

Falls Church, VA · On-site

$40K - $60K/yr

Title: IT Support Technician Employment & Location: Full Time, ONSITE @ Falls Church, VA (no Remote/Telework) Benefits: Full-Time Employee benefit package Shift Timing: Monday-Friday, 9AM-6PM (EST ...

KBR Careers

IT Support Technician

Chantilly, VA · On-site

$22.25 - $30.50/hr

The IT Support Technician role involves providing end-user IT support to ensure reliable access to necessary tools for daily operations and mission success. Responsibilities : • Provide desktop ...

Virginia Tire & Auto

IT Support Specialist

Ashburn, VA · On-site

Virginia Tire & Auto is committed to making car care as stress-free as possible, and they are seeking an IT Support Specialist to ensure the smooth functioning of their IT infrastructure. This role ...

Clifford Chance US LLP

IT Support Analyst

Washington, DC · On-site

$85K - $96K/yr

The role Clifford Chance US LLP is seeking a full-time IT Support Analyst to join our team in our Washington, D.C. office. This full-time role is part of a broader transformation aimed at enhancing ...

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All JobsAssociate It Support JobsAssociate It Support Jobs in Washington

Associate It Support information

What are the key skills and qualifications needed to thrive as an associate IT support, and why are they important?

To thrive as an Associate IT Support, a solid understanding of computer hardware, operating systems, networking basics, and troubleshooting techniques is essential, often supported by a relevant degree or certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common enterprise software is typically required. Strong problem-solving abilities, clear communication, and patience are crucial soft skills for assisting users and resolving issues efficiently. These skills ensure timely technical support, minimize downtime, and help maintain smooth IT operations within an organization.

What are some common challenges faced by associate IT support professionals, and how can they effectively address them?

Associate IT Support professionals often encounter challenges such as troubleshooting a wide range of technical issues under time pressure and managing multiple support requests simultaneously. Effective communication is key, as they must clearly explain solutions to users with varying levels of technical knowledge. Staying organized, prioritizing tickets, and continuously updating their technical skills can help them overcome these challenges. Collaborating closely with other IT team members and utilizing knowledge bases or documentation also contributes to quicker problem resolution.

What is the difference between Associate It Support vs Help Desk Technician?

AspectAssociate It SupportHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI-SCA
Work EnvironmentCorporate, SMBs, IT departmentsHelp desks, IT support centers, customer service
Job ResponsibilitiesBasic troubleshooting, hardware/software support, user assistanceResponding to user issues, ticket management, troubleshooting

Associate It Support and Help Desk Technician roles often overlap in certifications and work environments. Both provide technical support, but Associate It Support may involve more proactive hardware and network tasks, while Help Desk Technicians focus on user issue resolution and ticket handling. Understanding these differences helps job seekers target the right roles in IT support.

What is an associate IT support?

Associate IT Support roles are entry-level positions responsible for assisting with basic technical issues, troubleshooting hardware and software problems, and providing support to end-users within an organization. They often handle tasks like resetting passwords, installing software, setting up workstations, and responding to IT help desk tickets. These roles serve as a starting point for a career in information technology, offering valuable experience and exposure to a wide range of IT systems and processes.
What are the most commonly searched types of It Support jobs in Washington? The most popular types of It Support jobs in Washington are:
What are popular job titles related to Associate It Support jobs in Washington? For Associate It Support jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Associate It Support jobs in Washington look for? The top searched job categories for Associate It Support jobs in Washington are:
What cities in Washington are hiring for Associate It Support jobs? Cities in Washington with the most Associate It Support job openings:
Associate It Support jobs near you
Infographic showing various Associate It Support job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

IT Support

ECPI University

Manassas, VA • On-site

$47K - $55K/yr

Full-time

Posted 29 days ago

ECPI University rating

5.7

Company rating: 5.7 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

579th of 617 rated colleges and universities

Job description

Overview
This position will work at ECPI University's Manassas, VA campus.
Good Faith Pay Range: In accordance with Virginia law, the good-faith pay range for this position is $47,320 - $55,000 per year. Actual compensation will be determined based on the candidate's qualifications, education, experience, skills, and other legitimate business factors.
Working hours - M-F 11am - 8pm ET
Transform your Career at ECPI University
Since 1966, the dedicated employees at ECPI University have helped students achieve their goals via practical training and career-focused education with over 50 Associates, Bachelor's and Master's Programs. Our culture is to prioritize our students' success through the support of our dynamic team and industry focused curriculum.
Visit www.ecpi.edu/employment to learn more about how you can help people improve their lives through education.
The IT Support role helps support users with a wide range of desktop operating systems, applications, and mobile devices, plus network, virus, malicious software, and hardware support issues.
Responsibilities
  • Install desktop operating systems.
  • Configure and troubleshoot hardware.
  • Monitor and respond to helpdesk requests.
  • Gather support issues information and analyze the symptoms and figure out the underlying problem.
  • Escalate helpdesk requests to tier 2 and tier 3 personnel.
  • Assist students, faculty, and staff with access to IT services provided.
  • Create student accounts before each term start.
  • Manage the network cable plant.
  • Configure and manage classroom images.
  • Maintain software and hardware inventories.
  • All other duties and responsibilities as assigned.

Qualifications
Education/Experience
  • AAS degree in Computer Science or a related field (ECPI graduates strongly encouraged to apply)
  • 0-5 years previous experience as a consumer support technician

Skills/Abilities
  • Excellent customer service skills
  • Excellent oral and written communication skills
  • Detail oriented
  • Ability to lift 5-25 pounds safely

Benefits of Employment
ECPI University provides a comprehensive benefits program designed to help our faculty and staff stay healthy, feel supported, and maintain a work/life balance. To learn more about benefits at ECPI University, click HERE.
Committed to excellence and innovation, ECPI University is proud to be an equal opportunity employer.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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