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Level 2 It Support Jobs in Washington (NOW HIRING)

System One

IT Support Technician II

Washington, DC · On-site

$28.54/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Job Title: IT Support Technician II Location: Washington, DC ONSITE Type: Contract To Hire ... Provide second-level technical support for end users across hardware, software, peripheral, and ...

System One

IT Support Technician II

Washington, DC · On-site

$28.54/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Job Title: IT Support Technician II Location: Washington, DC ONSITE Type: Contract To Hire ... Provide second-level technical support for end users across hardware, software, peripheral, and ...

GDIT

IT Support Specialist - TS/SCI with Polygraph

Mclean, VA · On-site

$80K - $108K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Regular Clearance Level Must Currently Possess: Top Secret SCI + Polygraph Clearance Level Must Be ... Demonstrated experience in providing Tier 1 and Tier 2 IT support on mission IT systems and ...

GDIT

IT Support Specialist - TS/SCI with Polygraph

Mclean, VA · On-site

$80K - $108K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Regular Clearance Level Must Currently Possess: Top Secret SCI + Polygraph Clearance Level Must Be ... Demonstrated experience in providing Tier 1 and Tier 2 IT support on mission IT systems and ...

GDIT

IT Support Specialist - TS/SCI with Polygraph

Mclean, VA · On-site

$106K - $143K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Regular Clearance Level Must Currently Possess: Top Secret SCI + Polygraph Clearance Level Must Be ... Demonstrated experience in providing Tier 1 and Tier 2 IT support on mission IT systems and ...

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All JobsLevel 2 It Support JobsLevel 2 It Support Jobs in Washington

Level 2 It Support information

See Washington salary details

$16

$31

$51

How much do level 2 it support jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for level 2 it support in Washington is $31.77, according to ZipRecruiter salary data. Most workers in this role earn between $25.34 and $35.67 per hour, depending on experience, location, and employer.

What types of issues does Level 2 IT Support typically handle compared to Level 1 support?

Level 2 IT Support handles more complex technical problems that cannot be resolved by Level 1 support, such as in-depth troubleshooting of software errors, network connectivity problems, and configuration issues. You will often work on escalated tickets, interact directly with end users for advanced diagnostics, and collaborate with Level 3 specialists for particularly challenging situations. This role requires a greater depth of technical knowledge and analytical skill. Being in Level 2 support gives you the chance to broaden your technical expertise and act as a mentor for junior team members, while also preparing you for potential advancement into specialist or system administrator roles.

What is a Level 2 IT Support?

A Level 2 IT Support job involves handling more complex technical issues that cannot be resolved by Level 1 support. This role includes troubleshooting hardware and software problems, assisting with network and server issues, and providing advanced user support. Level 2 technicians may also work with system administrators to escalate critical issues. Strong analytical skills and a deep understanding of IT systems are essential for this position.

What are the key skills and qualifications needed to thrive in the Level 2 IT Support position, and why are they important?

Level 2 IT Support professionals need in-depth technical knowledge of operating systems, networking, hardware troubleshooting, and customer service, often supported by experience or certifications like CompTIA A+, Network+, or Microsoft MCP. They are typically skilled in support ticketing systems, remote desktop tools, and system administration platforms. Strong analytical thinking, effective communication, and patience help them resolve advanced technical issues and guide users. These skills are crucial for ensuring efficient problem resolution, minimizing downtime, and providing a seamless user experience.

What are the most commonly searched types of Level 2 It Support jobs in Washington?

The most popular types of Level 2 It Support jobs in Washington are:

What are popular job titles related to Level 2 It Support jobs in Washington?

For Level 2 It Support jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Level 2 It Support jobs in Washington look for?

The top searched job categories for Level 2 It Support jobs in Washington are:

What cities in Washington are hiring for Level 2 It Support jobs?

Cities in Washington with the most Level 2 It Support job openings:

Level 2 It Support jobs near you
Infographic showing various Level 2 It Support job openings in Washington as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $66,082 per year, or $31.8 per hour.

Tier 1-2 IT Support Analyst

Next Step Systems

Centreville, VA • On-site

Full-time

Medical, Retirement, PTO

Re-posted 11 days ago

Job description

Tier 1-2 IT Support Analyst, Centreville, VA
We are seeking a qualified Tier 1-2 IT Support Analyst professional with 1-3 years of Helpdesk Technician experience. You will be interacting with clients to solve their IT problems and issues and work with a team of energetic people. This client's remote work, conducted from the business office, requires communication with clients, so excellent communication skills are required. Previous experience in a similar client relationship is needed. Our clients will depend on your "cool and calm" demeanor, mixed with a wide range of knowledge in all aspects of technology, and this is a critical requirement. You must be willing to commute to Centreville, VA in a hybrid schedule model.
Tier 1-2 IT Support Analyst Responsibilities:
- Support clients with technical issues involving Microsoft's core business applications, Cloud offerings, and virtual environments.
- Remote troubleshooting workstations, networks, and servers.
- Manage and support disaster recovery and business continuity solutions.
- Technical support of networking equipment: WAN and LAN connectivity, routers, firewalls, and security.
- Remote access solution implementation and support: VPN, Terminal Services, and Citrix.
- Maintain and documentation for hardware, applications, and SOPs.
- Communication with clients to keep them informed of incident progress or notification of impending changes or agreed outages.
- Enjoy working in a team environment and communicate effectively.
Tier 1-2 IT Support Analyst Qualifications:
- Associates/Bachelor's Degree in IT or related field.
- 1-3 years of Remote Support experience.
- Knowledge of the full stack of Microsoft desktop and server applications.
- Need experience with Office 365, Active Director, DNS, and DHCP.
- Experience with Mac devices.
- IT Certifications: Microsoft MCP or CompTIA A+.
- Knowledge of applications like AEC field such as AutoCAD and Revit.
- Technical Awareness: able to match resources to technical issues.
- Diagnosis skills of technical issues.
- Excellent interpersonal skills, enjoy working with people, excellent telephone skills, active listener and customer care.
- Managed Services Provider (MSP) experience is a plus.
- Experience with ConnectWise is a plus.
Benefits include medical insurance, retirement plan, PTO, etc. Salary: 80K+ DOE. Keywords: Centreville VA Jobs, Tier 1-2 IT Support Analyst, Microsoft, Desktop, Server, Office 365, Active Directory, DNS, DHCP, Azure, Mac Devices, AutoCAD, Revit, LAN, WAN, Network, Networking, Support, Technician, MSP, Managed Services Provider, ConnectWise, Virginia Recruiters, Information Technology Jobs, IT Jobs, Virginia Recruiting
Looking to hire for similar positions in Centreville, VA or in other cities? Our IT recruiting agencies and staffing companies can help.
We help companies that are looking to hire Tier 1-2 IT Support Analysts for jobs in Centreville, Virginia and in other cities too. Please contact our IT recruiting agencies and IT staffing companies today! Phone 630-428-0600 ext. 11 or email us at jobs@nextstepsystems.com. Click here to submit your resume for this job and others.
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