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Level 2 It Support Jobs in Washington (NOW HIRING)

Cherry Bekaert

IT Support Tech

Annapolis, MD · On-site

$21.25 - $29.25/hr

Provide first-level IT support for hardware, software, user accounts, and workplace technology issues. * Configure, deploy, maintain, and troubleshoot laptops, desktops, peripherals, and mobile ...

SpaceX

IT Support Technician

Washington, DC · On-site

$38 - $45/hr

IT SUPPORT TECHNICIAN SpaceX is looking for an experienced IT Support Technician with strong ... Level 1: $29.00 - $35.00 Level 2: $34.00 - $40.00 Level 3: $38.00 - $45.00 Your actual level and ...

Mindlance

Desktop Support

Washington, DC · On-site

Title: Technician Standard II - IT Coordinator II Duration: 8 Months - Long Term Location: Washington, DC 20433 (100% Onsite) Roles & Responsibilities: * Providing support to clients both at ...

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How much do level 2 it support jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for level 2 it support in Washington is $31.77, according to ZipRecruiter salary data. Most workers in this role earn between $25.34 and $35.67 per hour, depending on experience, location, and employer.

What is a Level 2 IT Support?

A Level 2 IT Support job involves handling more complex technical issues that cannot be resolved by Level 1 support. This role includes troubleshooting hardware and software problems, assisting with network and server issues, and providing advanced user support. Level 2 technicians may also work with system administrators to escalate critical issues. Strong analytical skills and a deep understanding of IT systems are essential for this position.

What types of issues does Level 2 IT Support typically handle compared to Level 1 support?

Level 2 IT Support handles more complex technical problems that cannot be resolved by Level 1 support, such as in-depth troubleshooting of software errors, network connectivity problems, and configuration issues. You will often work on escalated tickets, interact directly with end users for advanced diagnostics, and collaborate with Level 3 specialists for particularly challenging situations. This role requires a greater depth of technical knowledge and analytical skill. Being in Level 2 support gives you the chance to broaden your technical expertise and act as a mentor for junior team members, while also preparing you for potential advancement into specialist or system administrator roles.

What are the key skills and qualifications needed to thrive in the Level 2 IT Support position, and why are they important?

Level 2 IT Support professionals need in-depth technical knowledge of operating systems, networking, hardware troubleshooting, and customer service, often supported by experience or certifications like CompTIA A+, Network+, or Microsoft MCP. They are typically skilled in support ticketing systems, remote desktop tools, and system administration platforms. Strong analytical thinking, effective communication, and patience help them resolve advanced technical issues and guide users. These skills are crucial for ensuring efficient problem resolution, minimizing downtime, and providing a seamless user experience.

How to become a Level 2 IT support?

To become a Level 2 IT support technician, candidates typically need an associate degree or equivalent in information technology or a related field, along with relevant certifications such as CompTIA A+ or Network+. Gaining experience in basic troubleshooting, hardware, and software support is essential, and developing skills in networking, operating systems, and remote support tools can help advance to this role.

What are the most commonly searched types of Level 2 It Support jobs in Washington?

The most popular types of Level 2 It Support jobs in Washington are:

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For Level 2 It Support jobs in Washington, the most frequently searched job titles are:

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Level 2 It Support jobs near you
Infographic showing various Level 2 It Support job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 18% Part Time, 2% Temporary, and 8% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $66,082 per year, or $31.8 per hour.

Tier II IT Support Technician 911/311

Washington, DC • On-site

AHU Technologies Inc
IT Services • 11 - 50 employees
Learn more about AHU Technologies Incexternal

$42 - $47/hr

Full-time

Posted 8 days ago

Job description

Job Description:

Short Description:

Experienced IT professional (6–10 yrs) providing Tier II support for critical 311/911 operations—troubleshooting workstations, apps, networks. Supports Mobile Data Computers to ensure field unit connectivity. Weekend role: 10-hour shifts, 2 days/week.

Complete Description:

Employment Type: Contract W2/1099
The Tier II technician provides direct technical support for the District’s 911 and 311 call floors, per Client’s mission to ensure uninterrupted operation of 91/311-critical applications, hardware, and communication systems. The resource troubleshoots and maintains call floor workstations, CAD (Computer Aided Dispatch) and other mission critical 911/311 applications, voice recording systems, and other integrated platforms used by call takers and dispatchers. In addition, the technician supports the MDC division by imaging, configuring, and repairing mobile devices, routers, and tablets deployed in first responder (Fire/Police) vehicles. This role requires monitoring and escalating network and system performance issues, performing software updates and patching, and coordinating with internal IT and vendor partners to resolve incidents quickly, troubleshoot technical issues, and prevent service disruption.
 
Shift time 2 PM - Midnight

CONTRACT JOB DESCRIPTION
 
Responsibilities: 

 
1. Provides Tier II IT support for 911 and 311 call floor operations, including troubleshooting workstations, testing software updates, resolving system glitches, and assisting users.
 
 2.  Supports MDC division operations, including imaging, processing client support requests, configuring, and maintaining toughbooks, routers, and associated vehicle installations.
 
 3.  Provides support and feedback on implementation of IT hardware and application solutions for the call floor and MDC environments.
 
 4.  Performs tests, participates in system acceptance procedures, and performance monitoring methods for call floor applications and MDC systems.
 
 5.  Supports radio communications, dispatch operations, and network system infrastructure, including routine monitoring, alarm escalation, and coordination with OCTO and external stakeholders.
 
 6.  Provides IT support for Mobile VPN and mobile connectivity tools, including diagnostics, troubleshooting, and coverage analysis.
 
 7.  Follows OUC-IT Standard Operating Procedures (SOPs) for Tier II troubleshooting and daily operations.
 
 8.  Supports IT asset management by tracking, updating, and maintaining inventory of call floor and MDC hardware, ensuring accurate records of equipment assignment, deployment, and lifecycle status.
 
 9.  Uses the ServiceNow ticketing system to open, track, update, and close OUC-IT service tickets in accordance with established processes.
 
 10.  Participates in inter-agency coordination to ensure technical requirements for 911, 311, and MDC systems are met.
 
 11.  Assists with security patching, operating system upgrades, firewall coordination, and integration of agency software into call floor and MDC environments.
 
 12.  Assists in the deployment of new hardware and applications, including installation, configuration, testing, and user support.
 
 13.  Performs other duties and responsibilities as required, assigned, or requested. 
 
Minimum Education/Certification Requirements:

Bachelor’s degree in IT or related field or equivalent experience
Skill Matrix:

·       6-10 yrs. designing, developing, and testing computer systems and components
·       Bachelor’s degree in IT or related field or equivalent experience
·       Experience with IT lifecycle management, performance monitoring, and QA
·       Experience with IT system security principles and technical documentation.
·       Support in the research, evaluation and integration of new technologies
·       Experience with IT security principles, methods, and tools utilized for IT security & support applications.
·       Experience with operating systems installation and configuration procedures to assist in installing & maintaining the operating system environment.
·       Experience with network standards, and network management tools to perform routine network configuration management functions.
·       Experience with maintaining database operations and assisting in database restoration.
·       Experience monitoring system performance & recovering data from backup in the event of hardware / software failure.
·       Experience with customer support, problem resolution databases, and troubleshooting techniques
·       A+ or Network+ certifications preferred but not required