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Associate It Support Jobs in Federal Way, WA (NOW HIRING)

Verus Aerospace

IT Support Specialist

Tacoma, WA · On-site

Position Summary The Technical Support Representative provides frontline IT support in a Windows ... Associate degree in Information Technology, Computer Science, or a related field preferred.

Revel Staffing

IT Support Supervisor

Bellevue, WA · Remote

$80K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on ...

Revel Staffing

IT Support Supervisor

Tacoma, WA · Remote

$80K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on ...

OpenAI

IT Support Specialist

Seattle, WA · On-site

About the Team The IT Services and Support team is responsible for providing seamless, efficient, and reliable IT solutions across the organization. We handle frontline IT support, manage vendor ...

Anthropic

IT Support Engineer

Seattle, WA · On-site

We're seeking an IT Support Engineer who combines deep technical skills with a genuine service mindset and sound judgment. Anthropic is growing fast, and our IT operations need to keep pace. That ...

Amazon

IT Support Engineer I, IT Support

Seattle, WA · On-site

ITS Support Engineers have an advanced understanding of IT standards, systems and equipment ... About the team Our IT Services team is a dynamic and diverse group of passionate problem-solvers ...

Brinc Drones Inc

IT Support Specialist

Seattle, WA · On-site

$81K - $90K/yr

We are seeking an IT Support Specialist to build the foundation of our IT Help Desk. You will be leading support for an engineering and manufacturing company, creating processes when none exist, and ...

Adaptive Biotechnologies

IT Support Technician I

Seattle, WA · On-site

$27.17 - $40.72/hr

Position Overview The IT Support Technician I provides front-line end-user support to Adaptive employees, including onsite and remote users. In this role, you will serve as a key point of contact for ...

Amazon

IT Support Associate II, OTS

Fife, WA · On-site

$18.25 - $23.50/hr

About The Role As an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within Amazon operations facilities in a defined geographical ...

Adaptive Biotechnologies

IT Support Technician I

Seattle, WA · On-site

$27.17 - $40.72/hr

Position Overview The IT Support Technician I provides front-line end-user support to Adaptive employees, including onsite and remote users. In this role, you will serve as a key point of contact for ...

Amazon

IT Support Engineer I

Seattle, WA · On-site

ITS Support Engineers have an advanced understanding of IT standards, systems and equipment ... About the team Our IT Services team is a dynamic and diverse group of passionate problem-solvers ...

Amazon

IT Support Engineer I

Seattle, WA · On-site

ITS Support Engineers have an advanced understanding of IT standards, systems and equipment ... About the team Our IT Services team is a dynamic and diverse group of passionate problem-solvers ...

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All JobsAssociate It Support JobsAssociate It Support Jobs in Federal Way, WA

Associate It Support information

See Federal Way, WA salary details

$11

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$31

How much do associate it support jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for associate it support in Federal Way, WA is $21.85, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $23.61 per hour, depending on experience, location, and employer.

What is an associate IT support?

Associate IT Support roles are entry-level positions responsible for assisting with basic technical issues, troubleshooting hardware and software problems, and providing support to end-users within an organization. They often handle tasks like resetting passwords, installing software, setting up workstations, and responding to IT help desk tickets. These roles serve as a starting point for a career in information technology, offering valuable experience and exposure to a wide range of IT systems and processes.

What are the key skills and qualifications needed to thrive as an associate IT support, and why are they important?

To thrive as an Associate IT Support, a solid understanding of computer hardware, operating systems, networking basics, and troubleshooting techniques is essential, often supported by a relevant degree or certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common enterprise software is typically required. Strong problem-solving abilities, clear communication, and patience are crucial soft skills for assisting users and resolving issues efficiently. These skills ensure timely technical support, minimize downtime, and help maintain smooth IT operations within an organization.

What are some common challenges faced by associate IT support professionals, and how can they effectively address them?

Associate IT Support professionals often encounter challenges such as troubleshooting a wide range of technical issues under time pressure and managing multiple support requests simultaneously. Effective communication is key, as they must clearly explain solutions to users with varying levels of technical knowledge. Staying organized, prioritizing tickets, and continuously updating their technical skills can help them overcome these challenges. Collaborating closely with other IT team members and utilizing knowledge bases or documentation also contributes to quicker problem resolution.

What is the difference between Associate It Support vs Help Desk Technician?

AspectAssociate It SupportHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI-SCA
Work EnvironmentCorporate, SMBs, IT departmentsHelp desks, IT support centers, customer service
Job ResponsibilitiesBasic troubleshooting, hardware/software support, user assistanceResponding to user issues, ticket management, troubleshooting

Associate It Support and Help Desk Technician roles often overlap in certifications and work environments. Both provide technical support, but Associate It Support may involve more proactive hardware and network tasks, while Help Desk Technicians focus on user issue resolution and ticket handling. Understanding these differences helps job seekers target the right roles in IT support.

How to get an entry-level associate IT support job?

To secure an entry-level associate IT support position, candidates should obtain relevant certifications such as CompTIA A+, develop basic technical skills, and gain hands-on experience through internships or personal projects. Strong communication skills and familiarity with common tools like ticketing systems and remote support software are also beneficial.

What are the most commonly searched types of It Support jobs in Federal Way, WA?

The most popular types of It Support jobs in Federal Way, WA are:

What job categories do people searching Associate It Support jobs in Federal Way, WA look for?

The top searched job categories for Associate It Support jobs in Federal Way, WA are:

What cities near Federal Way, WA are hiring for Associate It Support jobs?

Cities near Federal Way, WA with the most Associate It Support job openings:

Associate It Support jobs near you
Infographic showing various Associate It Support job openings in Federal Way, WA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $45,450 per year, or $21.9 per hour.

IT Support Specialist

Verus Aerospace

Tacoma, WA • On-site

Full-time

Re-posted 7 days ago

Job description

Position Summary

The Technical Support Representative provides frontline IT support in a Windows and Office 365 GCC High hybrid environment, ensuring reliable, secure, and compliant operations for all end users. This role supports daily IT functions across the organization, including workstation management, user assistance, and technical troubleshooting. Working in a manufacturing environment that handles Controlled Unclassified Information (CUI), the position is also responsible for helping maintain cybersecurity and regulatory compliance aligned with CMMC and ITAR requirements. The ideal candidate is customer‑focused, detail‑oriented, and committed to supporting both productivity and security across the company.

Essential Duties and Responsibilities

  1. Provide technical support for Windows workstations, peripherals, mobile devices, and related equipment.
  2. Configure, troubleshoot, and support user access, applications, and services in a GCC High / Office 365 hybrid environment.
  3. Respond to help desk requests, prioritize issues, and ensure timely and professional resolution.
  4. Support account management, endpoint configuration, system updates, and basic network troubleshooting.
  5. Assist with onboarding and offboarding by preparing and deploying user equipment.

Position Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

  1. Associate degree in Information Technology, Computer Science, or a related field preferred.
  2. Equivalent work experience may be accepted in place of formal education.
  3. Relevant certifications (CompTIA A+, Network+, Security+, Microsoft 365, etc.) are a plus.

Experience

  1. 1–3 years of experience in IT support, help desk, or desktop support roles.
  2. Hands‑on experience with Windows desktop environments and Microsoft 365 administration.
  3. Experience supporting or working in a regulated environment (manufacturing, defense, aerospace) is preferred.
  4. Exposure to GCC High, secure cloud environments, or ITAR/CMMC‑related controls is advantageous.

Knowledge

  1. Understanding of Windows operating systems, user management, and common troubleshooting methods.
  2. Familiarity with Microsoft 365 services, endpoint management, and multi‑factor authentication.
  3. Basic knowledge of networking fundamentals (DNS, DHCP, VPN, Wi‑Fi, firewalls).
  4. Understanding of cybersecurity best practices, especially for CMMC, NIST 800‑171, and ITAR compliance.

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