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Entry Level It Support Engineer Jobs in Washington

SSI

IT Support Tech - Entry Level

Manassas Park, VA

$12.77/hr

The SSI Career Resource Center (CRC) offers basic computer skills assistance services free of charge to the community. IT Support Techs are responsible for teaching and assisting customers with job ...

CWPS

Corporate IT Support Technician

Chantilly, VA

$22 - $30.25/hr

The IT Support Technician works independently while collaborating closely with support, engineering teams, and leadership to deliver a high-quality support experience and continuously improve service ...

New

KBR

IT Support Technician

Chantilly, VA

$149K - $182K/yr

Title: IT Support Technician Belong. Connect. Grow. with KBR ... KBR's National Security Solutions team provides high-end engineering and advanced technology ...

SpaceX

IT Support Technician

Washington, DC

$38 - $45/hr

Develop new workflows and solutions, working directly with IT engineering groups and other internal ... Support AV/VC solutions locally and globally to support in-region teams. * Support events around ...

KBR, Inc.

IT Support Technician

Chantilly, VA · On-site

$149K - $182K/yr

Title: IT Support Technician Belong. Connect. Grow. with KBR ... KBR's National Security Solutions team provides high-end engineering and advanced technology ...

Core BTS

IT Support Specialist

Chantilly, VA · Hybrid

$20 - $25/hr

Our client in Chantilly, VA has an immediate need for a Tier 1 - Tier 2 IT support specialist to join their team. Please note that this is a contract to hire opportunity with our client and NOT with ...

Petroleum Marketing Group

Be Seen First

IT Support Technician

Falls Church, VA · On-site

$40K - $60K/yr

Title: IT Support Technician Employment & Location: Full Time, ONSITE @ Falls Church, VA (no Remote/Telework) Benefits: Full-Time Employee benefit package Shift Timing: Monday-Friday, 9AM-6PM (EST ...

Olympus Solutions Inc.

IT Support Technician - 1

Washington, DC · On-site

$24.25 - $33.50/hr

Relevant entry-level certifications (e.g., CompTIA A+). Company and Benefits Olympus Solutions ... Olympus Solutions, Inc. is a Security Systems Engineering (SSE) company specializing in the design ...

SpaceX

IT Support Technician

Washington, DC · On-site

$38 - $45/hr

Develop new workflows and solutions, working directly with IT engineering groups and other internal ... Support AV/VC solutions locally and globally to support in-region teams. * Support events around ...

Morgan 6

IT Support Technician

Annapolis, MD

$43K - $50K/yr

The IT Support Technician at the US Naval Academy, Information Technology Services Division (ITSD) plays a crucial role in providing exceptional customer-oriented assistance and Repair Shop support.

Morgan 6

IT Support Technician

Annapolis, MD · On-site

$43K - $50K/yr

The IT Support Technician at the US Naval Academy, Information Technology Services Division (ITSD) plays a crucial role in providing exceptional customer-oriented assistance and Repair Shop support.

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All JobsIt Support Engineer JobsEntry Level It Support Engineer JobsEntry Level It Support Engineer Jobs in Washington

Entry Level It Support Engineer information

See Washington salary details

$18

$45

$77

How much do entry level it support engineer jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for entry level it support engineer in Washington is $45.16, according to ZipRecruiter salary data. Most workers in this role earn between $33.51 and $52.84 per hour, depending on experience, location, and employer.

What jobs pay 4000 a week without a degree?

Entry-level IT support engineer roles typically do not pay $4,000 a week without experience or certifications; such high wages are usually associated with advanced IT positions, sales roles, or specialized freelance work. Most high-paying jobs in IT require relevant skills, certifications, or experience, and earning that level of income often involves seniority or specialized expertise.

What are Entry Level IT Support Engineers?

Entry Level IT Support Engineers are professionals who provide technical assistance and support to users experiencing computer, software, or network issues. They typically troubleshoot problems, install and configure hardware and software, and help maintain IT systems for organizations. These roles are usually suited for individuals at the beginning of their IT careers and often serve as a stepping stone to more advanced positions in information technology. Good communication skills, a basic understanding of IT systems, and a willingness to learn are important for success in this role.

Is helpdesk a good entry-level IT job?

Helpdesk roles are common entry-level IT support positions that involve troubleshooting hardware, software, and network issues for users. They provide foundational experience in customer service, technical problem-solving, and often require knowledge of operating systems and ticketing tools, making them valuable starting points for an IT career.

Is AI replacing tech support?

AI is automating certain routine tasks in tech support, such as troubleshooting common issues and providing basic assistance. However, Entry Level IT Support Engineers are still essential for handling complex problems, customer interactions, and tasks requiring human judgment and communication skills. AI tools can augment support roles but are unlikely to fully replace entry-level support positions in the near future.

What are some common challenges faced by entry level IT Support Engineers, and how can they overcome them?

Entry level IT Support Engineers often encounter challenges such as troubleshooting unfamiliar technical issues, managing high volumes of support tickets, and communicating effectively with non-technical users. To overcome these, it's helpful to develop strong problem-solving skills, seek guidance from experienced team members, and continually expand your technical knowledge through training and hands-on experience. Building good communication skills is also key, as you'll regularly translate technical information for end users and collaborate with colleagues across departments.

How to get into IT support with no experience?

Entry-level IT support engineers can start by gaining foundational knowledge through online courses, certifications like CompTIA A+, and hands-on practice with common tools and operating systems. Building basic troubleshooting skills and volunteering for tech-related tasks can also help demonstrate capability to employers without prior experience.

What is the difference between Entry Level IT Support Engineer vs Help Desk Technician?

AspectEntry Level IT Support EngineerHelp Desk Technician
CertificationsCompTIA A+, Network+ (often preferred)CompTIA A+ (commonly required)
Work EnvironmentOn-site and remote technical support, troubleshooting hardware/software issuesHelp desk, customer support, remote troubleshooting
Employer & Industry UsageIT departments across various industries, tech companies, corporate environmentsCustomer service centers, IT support firms, corporate help desks

Entry Level IT Support Engineers and Help Desk Technicians both provide technical support, often requiring similar certifications like CompTIA A+. While Help Desk Technicians primarily handle customer inquiries and remote troubleshooting, Entry Level IT Support Engineers may have broader responsibilities including hardware setup, network support, and on-site troubleshooting. Both roles are essential entry points into IT careers, with overlapping skills but different focus areas.

What are the key skills and qualifications needed to thrive as an Entry Level IT Support Engineer, and why are they important?

To thrive as an Entry Level IT Support Engineer, you need foundational knowledge of computer hardware, operating systems, networking basics, and often a relevant degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and troubleshooting software is typically required. Strong communication skills, patience, and a customer-focused attitude are vital soft skills that help in resolving user issues effectively. These skills and qualities are crucial for quickly diagnosing problems, providing reliable technical support, and ensuring user satisfaction in a fast-paced IT environment.
What are popular job titles related to Entry Level It Support Engineer jobs in Washington? For Entry Level It Support Engineer jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Entry Level It Support Engineer jobs in Washington look for? The top searched job categories for Entry Level It Support Engineer jobs in Washington are:
Entry Level It Support Engineer jobs near you
Infographic showing various Entry Level It Support Engineer job openings in Washington as of July 2026, with employment types broken down into 1% Locum Tenens, 91% Full Time, 4% Part Time, and 4% Contract. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution, with an average salary of $93,927 per year, or $45.2 per hour.
IT Support Engineer

IT Support Engineer

Global Strategy Group

Washington, DC

Full-time

Medical, Dental, Vision, Retirement

Posted 4 days ago

Job description

Global Strategy Group (GSG) works at the intersection of business, politics, and causes. Our team is made up of a great group of professionals who come from various backgrounds in strategic communications, research, and public affairs. Our culture and values play an integral role in how we operate, and we work hard to bring passion, energy, and drive to everything we do! Global Strategy Group is the go-to public affairs, communications, and research partner for companies, causes, and campaigns. We work with our clients to build their reputations, tackle big challenges, and win.

We are seeking an IT Support Engineer to join the Information Technology team. This role serves as the primary point of contact for end-user technology support and is responsible for delivering outstanding customer experience while ensuring employees have the technology they need to be productive and successful.

The IT Support Engineer will provide technical support across GSG's modern cloud-based environment, troubleshoot hardware and software issues, manage endpoint deployments, administer user accounts, and contribute to the continuous improvement of IT services. Success in this role requires exceptional customer service, strong technical troubleshooting skills, and a proactive approach to problem solving.

This position reports to the Senior Vice President, Information Technology and works closely with the Systems Administrator to maintain a secure, reliable, and efficient technology environment. The ideal candidate enjoys solving problems, takes ownership of issues from start to finish, communicates effectively with both technical and non-technical users, and is passionate about providing an exceptional support experience.

Responsibilities
  • Serve as the primary point of contact for employee technology support requests via phone, chat, and walk-up.
  • Deliver exceptional customer service by taking ownership of technical issues through resolution.
  • Troubleshoot and resolve hardware, software, and connectivity issues across Windows and Mac endpoints, mobile devices, printers, related peripherals.
  • Support and maintain conference room technology, including audiovisual equipment, displays, conferencing systems, and room peripherals.
  • Support GSG's enterprise SaaS applications, including Microsoft 365, Zoom, Slack, Box, and other business-critical platforms.
  • Provision, deploy, and support Windows and Mac devices using Microsoft Intune and Windows Autopilot.
  • Administer user accounts, licensing, multifactor authentication, and access requests within Microsoft Entra ID and Okta.
  • Perform employee onboarding and offboarding activities, including equipment preparation, account provisioning, and access management.
  • Install, configure, and maintain standard desktop software and hardware.
  • Maintain accurate asset inventory and lifecycle documentation.
  • Create and maintain internal knowledge base articles and end-user documentation.
  • Escalate complex technical issues to the Systems Administrator while maintaining ownership of customer communication throughout resolution.
  • Coordinate with technology vendors to resolve hardware, software, and service issues.
  • Identify recurring support issues and recommend process improvements to enhance the employee experience.
  • Build trusted relationships with employees by providing friendly, responsive, and reliable technology support.
  • Support IT projects and technology deployments as assigned.
  • Contribute to other Information Technology initiatives as identified.
Qualifications
  • 2-3 years of experience in an IT support, service desk, desktop support, or similar customer-facing technical role.
  • Experience supporting technology in a hybrid office environment.
  • Exceptional customer service and interpersonal communication skills.
  • Strong troubleshooting and analytical problem-solving abilities.
  • Experience supporting Microsoft Windows 11 in an enterprise environment.
  • Experience supporting Microsoft 365 applications and services.
  • Experience with endpoint deployment and management tools.
  • Experience with IT service management platforms and ticketing systems.
  • Demonstrated curiosity and a willingness to continuously learn new technologies.
  • Demonstrated ability to manage multiple competing priorities while maintaining a high level of customer service.
  • Ability to explain technical concepts to non-technical users.
  • Strong written and verbal communication skills.
  • Excellent organizational, time management, and prioritization skills.
  • Ability to work independently while collaborating effectively within a team.

Preferred Qualifications

  • Experience with Microsoft Entra ID.
  • Experience with Microsoft Intune and Windows Autopilot.
  • Experience supporting Okta, Zoom, Slack, PrinterLogic, and Box.
  • Experience with Freshservice or similar ITSM platforms.
  • Knowledge and understanding of cybersecurity best practices.
  • Knowledge of Microsoft Defender.
  • Microsoft Fundamentals, Comptia A+, Net+, Sec+ certifications are a plus
  • Bachelor's degree in a related field, or a combination of education and experience.
The base salary for this position is between $ 65,000 to $80,000 commensurate with experience, plus eligibility for a discretionary bonus. GSG provides a comprehensive benefits package including excellent coverage for medical, vision, and dental insurance; paid parental leave; generous time off and holidays; 401k with employer match; and additional benefits.  
 
If this sounds like an opportunity for you, please send your information our way!
 
When submitting your resume, please include a cover letter which highlights your relevant experience, along with why you want to be part of the team at GSG. We are interested in candidates who align with our mission and want to contribute to our continued growth.
 
Candidates who match the needs for the position will be contacted via email.
 
If you are an individual with a disability and would like to request a reasonable accommodation to complete your online application or participate in the interview process, please reach out to [email protected] or you may call (212) 260-8813 and ask to speak to someone in Human Resources - Talent Acquisition.
 
Global Strategy Group, LLC.
Global Strategy Group (GSG) is a full-service research, public affairs, and communications agency tackling some of today's most complex and important challenges. With more than two and half decades of experience and a team of 150+ talented professionals, we protect and build corporate reputations, influence public affairs decision makers, advocate on important social issues, and win campaigns. We combine unparalleled subject matter expertise with data-driven insights and innovative methodologies to generate urgency among stakeholders and key audiences, delivering tangible success for our clients. 
 
Global Strategy Group is an Equal Opportunity Employer.
At GSG, we are distinguished by our depth of talent. Our people are team players, straight shooters, and problem solvers. We bring passion, energy, and drive to everything we do. This all comes from our closely held firm values, which have guided us since the day GSG opened its doors. We are committed to ensuring that our workplace provides a diverse, inclusive, and culturally rich atmosphere and are always looking for talented individuals to add to our culture.
 
We do not discriminate against any applicant for employment on any legally recognized basis including, but not limited to: race, religion or creed, color, national origin, sex, age, disability, marital status, sexual orientation, genetic information, citizenship status, veteran status, uniform service member status, or any other protected class under federal, state or local statute.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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