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Manager Systems Support Engineer Jobs in Washington

Goldbelt Apex

Systems Support Engineer

Rockville, MD · On-site

$111K - $118K/yr

The Systems Support Engineer is responsible for troubleshooting and resolving complex software ... Ability to manage multiple priorities and deliver under tight deadlines. * Strong analytical skills ...

Goldbelt Apex

Systems Support Engineer

Rockville, MD · On-site

$111K - $118K/yr

The Systems Support Engineer is responsible for troubleshooting and resolving complex software ... Ability to manage multiple priorities and deliver under tight deadlines. * Strong analytical skills ...

Goldbelt, Inc.

Systems Support Engineer

Rockville, MD · On-site

$111K - $118K/yr

The Systems Support Engineer is responsible for troubleshooting and resolving complex software ... Ability to manage multiple priorities and deliver under tight deadlines. * Strong analytical skills ...

SWIFT

Systems Support Engineer

Manassas, VA · On-site

$152.96K/yr

What to Expect As a Systems Engineer in the Windows and RHEL Services Squad, you will: * You will ... Filesystem management and tuning (NTFS, XFS, ext4) * Experience with backup, monitoring, and ...

SWIFT VA

Systems Support Engineer

Manassas, VA · On-site

$152.96K/yr

What to Expect As a Systems Engineer in the Windows and RHEL Services Squad, you will: * You will ... Filesystem management and tuning (NTFS, XFS, ext4) * Experience with backup, monitoring, and ...

Peraton

SCCM Support Systems Engineer

Columbia, MD · On-site

As a Microsoft Systems Center Configuration Manager (SCCM) Support Systems Engineer on our team you will be client-facing and will have responsibility for performing all aspects of SCCM planning ...

Peraton

SCCM Support Systems Engineer

Columbia, MD · On-site

$176K - $282K/yr

As a Microsoft Systems Center Configuration Manager (SCCM) Support Systems Engineer on our team you will be client-facing and will have responsibility for performing all aspects of SCCM planning ...

Peraton

SCCM Support Systems Engineer

Columbia, MD

As a Microsoft Systems Center Configuration Manager (SCCM) Support Systems Engineer on our team you will be client-facing and will have responsibility for performing all aspects of SCCM planning ...

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Manager Systems Support Engineer information

What are the key skills and qualifications needed to thrive as a Manager Systems Support Engineer, and why are they important?

To thrive as a Manager Systems Support Engineer, you need a strong background in computer science or information technology, combined with experience in systems administration and team leadership. Familiarity with enterprise operating systems (like Windows Server or Linux), cloud platforms, ITIL frameworks, and relevant certifications such as CompTIA, Microsoft, or AWS is often required. Exceptional problem-solving, communication, and people-management skills help in leading teams, handling escalations, and ensuring customer satisfaction. These competencies are crucial for maintaining system reliability, supporting business operations, and driving team performance in dynamic IT environments.

How does a Manager Systems Support Engineer typically collaborate with cross-functional teams to resolve complex technical issues?

As a Manager Systems Support Engineer, you regularly work with cross-functional teams such as software development, network operations, and customer support to diagnose and resolve complex system issues. This often involves leading incident response efforts, coordinating troubleshooting activities, and ensuring clear communication between technical and non-technical stakeholders. Successful managers foster a collaborative environment, delegate tasks based on team strengths, and provide guidance to ensure issues are resolved efficiently while meeting service level agreements.

What is a Manager Systems Support Engineer?

A Manager Systems Support Engineer oversees a team responsible for maintaining and supporting an organization's IT systems and infrastructure. They ensure systems run smoothly, manage technical support staff, and coordinate troubleshooting and upgrades. This role typically involves strategic planning, resource management, and developing support protocols to optimize system performance. Managers also serve as a bridge between technical teams and upper management by communicating system needs and project statuses.

What is the difference between Manager Systems Support Engineer vs Systems Support Engineer?

AspectManager Systems Support EngineerSystems Support Engineer
CertificationsITIL, CompTIA, Cisco certifications often preferredCompTIA, Microsoft, Cisco certifications common
Work EnvironmentOversees support teams, manages projects, strategic planningProvides technical support, troubleshoots issues, maintains systems
Employer & Industry UsageUsed in IT departments across various industries, often in leadership rolesCommon in IT support teams, service desks, and technical departments
Search & Comparison IntentLooking for managerial roles overseeing support teamsSeeking technical support roles or entry to mid-level support positions

The main difference between a Manager Systems Support Engineer and a Systems Support Engineer lies in their responsibilities. The manager oversees support teams, manages projects, and handles strategic planning, while the support engineer focuses on providing technical support and troubleshooting. Both roles require similar certifications, but the managerial position involves leadership and coordination tasks.

What are popular job titles related to Manager Systems Support Engineer jobs in Washington? For Manager Systems Support Engineer jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Manager Systems Support Engineer jobs in Washington look for? The top searched job categories for Manager Systems Support Engineer jobs in Washington are:
What cities in Washington are hiring for Manager Systems Support Engineer jobs? Cities in Washington with the most Manager Systems Support Engineer job openings:
Manager Systems Support Engineer jobs near you

Systems Support Engineer

Goldbelt Apex

Rockville, MD • On-site

$111K - $118K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 28 days ago

Job description

Overview

Please note that this position is contingent upon the successful award of a contract currently under bid.

Goldbelt Apex, a part of the Healthcare Technology Transformation Group, is a data-focused company dedicated to process and quality in every aspect. As experts in healthcare IT experts, Apex is committed to building systems for healthcare organizations to seamlessly communicate and exchange data across different systems and devices. 

Summary:

The Systems Support Engineer is responsible for troubleshooting and resolving complex software, configuration, and setup issues encountered by field engineers, technicians, and end-users. This role ensures timely and effective resolution of technical problems by diagnosing root causes, providing immediate solutions or workarounds, and escalating unresolved or critical issues to higher-level technical teams. The Systems Support Engineer plays a key role in maintaining customer satisfaction by delivering responsive and knowledgeable technical assistance.

Responsibilities

Essential Job Functions:

  • Troubleshoot and resolve technical issues related to system software, configuration, and environment setup.
  • Provide frontline support to internal teams (e.g., field engineers, technicians) and external customers through clear, professional communication.
  • Develop, document, and implement workaround procedures when standard solutions are unavailable.
  • Ensure timely resolution of issues and maintain detailed case logs and troubleshooting documentation.
  • Escalate complex or urgent problems to appropriate engineering or development teams with clear analysis and supporting information.
  • Collaborate cross-functionally with product development, QA, and operations to resolve recurring issues and improve product supportability.
  • Participate in knowledge base creation by documenting solutions and best practices for recurring issues.
  • Identify trends or patterns in support issues to proactively suggest improvements to product or process.
  • Assist in system installations, configuration updates, and testing in support of deployments or upgrades.
  • Performs a variety of tasks.
  • Works under general supervision.
Qualifications

Necessary Skills and Knowledge:

  • Familiar with standard concepts, practices, and procedures within a particular field.
  • Strong problem-solving skills and ability to plan and deliver technical solutions independently.
  • Excellent written and verbal communication skills.
  • Ability to manage multiple priorities and deliver under tight deadlines.
  • Strong analytical skills and attention to detail.

Minimum Qualifications:

  • Associate's degree
  • At least 5 years of experience in the field or in a related area.
  • Requires at least 2 certifications as defined in Section 9 - Required Certifications.
  • Relies on limited experience and judgment to plan and accomplish goals.
  • A certain degree of creativity and latitude is required.
  • Clearance: Public Trust
  • Citizenship: US Citizen by birth or naturalization

Pay and Benefits

The salary range for this position is $111,000 - $118,000 annually.

At Goldbelt, we value and reward our team's dedication and hard work. We provide a competitive base salary commensurate with your qualifications and experience. As an employee, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, tax-deferred savings options, supplementary benefits, paid time off, and professional development opportunities.

Employment Type: FULL_TIME

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