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Manager Systems Support Engineer Jobs in Washington

Peraton

SCCM Support Systems Engineer

Columbia, MD

As a Microsoft Systems Center Configuration Manager (SCCM) Support Systems Engineer on our team you will be client-facing and will have responsibility for performing all aspects of SCCM planning ...

Peraton

SCCM Support Systems Engineer

Columbia, MD

As a Microsoft Systems Center Configuration Manager (SCCM) Support Systems Engineer on our team you will be client-facing and will have responsibility for performing all aspects of SCCM planning ...

Peraton

SCCM Support Systems Engineer

Columbia, MD · On-site

$176K - $282K/yr

As a Microsoft Systems Center Configuration Manager (SCCM) Support Systems Engineer on our team you will be client-facing and will have responsibility for performing all aspects of SCCM planning ...

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Manager Systems Support Engineer information

How does a Manager Systems Support Engineer typically collaborate with cross-functional teams to resolve complex technical issues?

As a Manager Systems Support Engineer, you regularly work with cross-functional teams such as software development, network operations, and customer support to diagnose and resolve complex system issues. This often involves leading incident response efforts, coordinating troubleshooting activities, and ensuring clear communication between technical and non-technical stakeholders. Successful managers foster a collaborative environment, delegate tasks based on team strengths, and provide guidance to ensure issues are resolved efficiently while meeting service level agreements.

What is the difference between Manager Systems Support Engineer vs Systems Support Engineer?

AspectManager Systems Support EngineerSystems Support Engineer
CertificationsITIL, CompTIA, Cisco certifications often preferredCompTIA, Microsoft, Cisco certifications common
Work EnvironmentOversees support teams, manages projects, strategic planningProvides technical support, troubleshoots issues, maintains systems
Employer & Industry UsageUsed in IT departments across various industries, often in leadership rolesCommon in IT support teams, service desks, and technical departments
Search & Comparison IntentLooking for managerial roles overseeing support teamsSeeking technical support roles or entry to mid-level support positions

The main difference between a Manager Systems Support Engineer and a Systems Support Engineer lies in their responsibilities. The manager oversees support teams, manages projects, and handles strategic planning, while the support engineer focuses on providing technical support and troubleshooting. Both roles require similar certifications, but the managerial position involves leadership and coordination tasks.

What are the key skills and qualifications needed to thrive as a Manager Systems Support Engineer, and why are they important?

To thrive as a Manager Systems Support Engineer, you need a strong background in computer science or information technology, combined with experience in systems administration and team leadership. Familiarity with enterprise operating systems (like Windows Server or Linux), cloud platforms, ITIL frameworks, and relevant certifications such as CompTIA, Microsoft, or AWS is often required. Exceptional problem-solving, communication, and people-management skills help in leading teams, handling escalations, and ensuring customer satisfaction. These competencies are crucial for maintaining system reliability, supporting business operations, and driving team performance in dynamic IT environments.

What is a Manager Systems Support Engineer?

A Manager Systems Support Engineer oversees a team responsible for maintaining and supporting an organization's IT systems and infrastructure. They ensure systems run smoothly, manage technical support staff, and coordinate troubleshooting and upgrades. This role typically involves strategic planning, resource management, and developing support protocols to optimize system performance. Managers also serve as a bridge between technical teams and upper management by communicating system needs and project statuses.
What are popular job titles related to Manager Systems Support Engineer jobs in Washington? For Manager Systems Support Engineer jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Manager Systems Support Engineer jobs in Washington look for? The top searched job categories for Manager Systems Support Engineer jobs in Washington are:
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Manager Systems Support Engineer jobs near you
Ground Systems Support Engineer - Level 4

Ground Systems Support Engineer - Level 4

Lockheed Martin

Arlington, VA

Other

Posted 24 days ago

Lockheed Martin rating

8.2

Company rating: 8.2 out of 10

Based on 384 frontline employees who took The Breakroom Quiz

31st of 60 rated aerospace companies

Job description

As a ground systems support engineer, this person will be part of an integral technical interface team, supporting the on-site Customer, resolving complex issues arising from operations and / or maintenance activities.
Performs technical planning, system integration, verification and validation, cost and risk, and supportability and effectiveness analyses for total systems, and information technology related responsibilities including design, development, and analysis of computer systems or programs based on and related to user or system design specifications; applying systems analysis techniques and procedures, including consulting with users to determine hardware, software, or system functional specifications. Analyses are performed at all levels of total system product to include: concept, design, fabrication, test, installation, operation, maintenance and disposal. Ensures the logical and systematic conversion of customer or product requirements into total systems solutions that acknowledge technical, schedule, and cost constraints. Performs functional analysis, timeline analysis, detail trade studies, requirements allocation and interface definition studies to translate customer requirements into hardware and software specifications.
Provide on-site installation and familiarization training at operational locations. Troubleshoot installation and operational issues and assist Ground Systems end-users in the utilization of Ground Systems software and hardware. Support site surveys and site standups for new operational locations. Support and collaborate with customers for requested systems enhancements. Provides technical direction for mission support, plans for critical systems malfunctions and recommends alternate operating techniques to continue maximum mission support. Provides failure analysis of the performance of the communications systems and associated via telemetry data.
Must be willing to travel to austere/remote locations for 60-120 days per year. Must be willing to work off cycle hours and weekends.

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About Lockheed Martin

Sourced by ZipRecruiter

As a global security and aerospace company, the majority of Lockheed Martin's business is with the U.S. Department of Defense and U.S. federal government agencies.The remaining portion of Lockheed Martin's business is comprised of international government and commercial sales of products, services and platforms.

Industry

Manufacturing

Company size

10,000+ Employees

Headquarters location

Bethesda, MD, US

Year founded

1912

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