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Manager Systems Support Engineer Jobs in Washington

TekSynap

Support Engineer Specialist

Washington, DC

We are seeking Support Engineer Specialist for a local Federal Agency. TekSynap is seeking a highly ... Manage software installations, operating system updates, firmware upgrades, and security patches.

TekSynap

Support Engineer Specialist

Washington, DC

TekSynap is seeking a highly skilled Support Engineer Specialist to provide advanced desktop and ... Manage software installations, operating system updates, firmware upgrades, and security patches.

TekSynap

Support Engineer Specialist

Washington, DC · On-site

TekSynap is seeking a highly skilled Support Engineer Specialist to provide advanced desktop and ... Manage software installations, operating system updates, firmware upgrades, and security patches.

TekSynap

Support Engineer Specialist

Washington, DC

We are seeking Support Engineer Specialist for a local Federal Agency. TekSynap is seeking a highly ... Manage software installations, operating system updates, firmware upgrades, and security patches.

TekSynap

Support Engineer Specialist

Washington, DC

TekSynap is seeking a highly skilled Support Engineer Specialist to provide advanced desktop and ... Manage software installations, operating system updates, firmware upgrades, and security patches.

TekSynap

Support Engineer Specialist

Washington, DC · On-site

TekSynap is seeking a highly skilled Support Engineer Specialist to provide advanced desktop and ... Manage software installations, operating system updates, firmware upgrades, and security patches.

Peraton

SCCM Support Systems Engineer

Columbia, MD

As a Microsoft Systems Center Configuration Manager (SCCM) Support Systems Engineer on our team you will be client-facing and will have responsibility for performing all aspects of SCCM planning ...

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Manager Systems Support Engineer information

How does a Manager Systems Support Engineer typically collaborate with cross-functional teams to resolve complex technical issues?

As a Manager Systems Support Engineer, you regularly work with cross-functional teams such as software development, network operations, and customer support to diagnose and resolve complex system issues. This often involves leading incident response efforts, coordinating troubleshooting activities, and ensuring clear communication between technical and non-technical stakeholders. Successful managers foster a collaborative environment, delegate tasks based on team strengths, and provide guidance to ensure issues are resolved efficiently while meeting service level agreements.

What is the difference between Manager Systems Support Engineer vs Systems Support Engineer?

AspectManager Systems Support EngineerSystems Support Engineer
CertificationsITIL, CompTIA, Cisco certifications often preferredCompTIA, Microsoft, Cisco certifications common
Work EnvironmentOversees support teams, manages projects, strategic planningProvides technical support, troubleshoots issues, maintains systems
Employer & Industry UsageUsed in IT departments across various industries, often in leadership rolesCommon in IT support teams, service desks, and technical departments
Search & Comparison IntentLooking for managerial roles overseeing support teamsSeeking technical support roles or entry to mid-level support positions

The main difference between a Manager Systems Support Engineer and a Systems Support Engineer lies in their responsibilities. The manager oversees support teams, manages projects, and handles strategic planning, while the support engineer focuses on providing technical support and troubleshooting. Both roles require similar certifications, but the managerial position involves leadership and coordination tasks.

What are the key skills and qualifications needed to thrive as a Manager Systems Support Engineer, and why are they important?

To thrive as a Manager Systems Support Engineer, you need a strong background in computer science or information technology, combined with experience in systems administration and team leadership. Familiarity with enterprise operating systems (like Windows Server or Linux), cloud platforms, ITIL frameworks, and relevant certifications such as CompTIA, Microsoft, or AWS is often required. Exceptional problem-solving, communication, and people-management skills help in leading teams, handling escalations, and ensuring customer satisfaction. These competencies are crucial for maintaining system reliability, supporting business operations, and driving team performance in dynamic IT environments.

What is a Manager Systems Support Engineer?

A Manager Systems Support Engineer oversees a team responsible for maintaining and supporting an organization's IT systems and infrastructure. They ensure systems run smoothly, manage technical support staff, and coordinate troubleshooting and upgrades. This role typically involves strategic planning, resource management, and developing support protocols to optimize system performance. Managers also serve as a bridge between technical teams and upper management by communicating system needs and project statuses.
What are popular job titles related to Manager Systems Support Engineer jobs in Washington? For Manager Systems Support Engineer jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Manager Systems Support Engineer jobs in Washington look for? The top searched job categories for Manager Systems Support Engineer jobs in Washington are:
What cities in Washington are hiring for Manager Systems Support Engineer jobs? Cities in Washington with the most Manager Systems Support Engineer job openings:
Manager Systems Support Engineer jobs near you
IT Systems & Support Engineer

IT Systems & Support Engineer

Trillion Technology Solutions

Reston, VA • On-site

$70K - $80K/yr

Full-time

Posted 10 days ago

Job description

At Trillion Technology Solutions, Inc. (Trillion), we build technology solutions that empower our team to do their best work in support of our clients. We are looking for a versatile, proactive, and sharp IT Systems & Support Engineer to join our team to support our end users, cloud infrastructure, and network environment. If you are someone who enjoys solving a complex desktop issue in one hour and optimizing an AWS/Azure cloud environment or configuring a firewall the next, you will thrive and grow here.

The Role

You will provide top-tier desktop support to our team while managing and securing our hybrid cloud environments (AWS & Azure), overseeing our network infrastructure, day-to-day security operations, and serving as our internal expert for Microsoft 365 and SharePoint. You will be a key point of contact for keeping our systems reliable, secure, and running smoothly.

NOTE: This is a hybrid position. The candidate will need to be local to the DMV area as this hire will need to be in the office as needed.

Key Responsibilities

· Cloud & Infrastructure Management: Administer, maintain, and optimize our cloud infrastructure across both AWS and Azure.

· Desktop & End-User Support: Provide Tier 1/2/3 desktop support for Windows and macOS environments, troubleshooting hardware, software, and peripheral issues.

· M365 & SharePoint Administration: Manage the Office 365 suite, including user provisioning, Exchange Online, Teams, and SharePoint site architecture, permissions, and document libraries.

· Network Operations: Deploy, configure, and maintain network devices (LAN/WAN, firewalls, and VPNs). Ensure high availability and optimal network performance.

· IT Security & Compliance: Implement and monitor security best practices across endpoints, networks, and cloud environments (IAM, MFA, conditional access

policies, and patch management). Monitor systems and respond to security incidents; support endpoint protection, patching, and access controls.

· Documentation: Maintain up-to-date documentation for network diagrams, IT policies, asset management, and standard operating procedures.

· Vendor coordination: Escalate and collaborate with vendors or senior engineers on complex issues.

Required:

· Experience: 3–5 years of experience in an IT Support, Systems Administration, or a related role.

· Cloud Proficiency: Hands-on experience managing resources within both AWS (EC2, S3, IAM) and Azure (Active Directory/Entra ID, Virtual Machines).

· Microsoft Ecosystem Expert: Deep knowledge of Office 365 administration and SharePoint management (including site creation, workflows, and permissions).

· Networking Foundations: Strong understanding of TCP/IP, DNS, DHCP, VLANs, VPNs, and firewall configuration.

· Security Mindset: Familiarity with endpoint security (EDR/Antivirus), identity management, and data loss prevention (DLP) strategies.

· Soft Skills: Excellent problem-solving skills, a customer-centric attitude, and the ability to explain complex technical concepts to non-technical users.

· Other: Ability to work on-site part of the week to support desktop hardware needs.

Preferred:

· Experience administering Microsoft 365 / Azure GCC High (Government Community Cloud) environments, including familiarity with strict compliance controls (NIST SP 800-171, CMMC, or ITAR).

· Certifications such as: AWS SysOps Administrator, Microsoft Certified: Azure Administrator (AZ-104), CompTIA Security+, or CCNA.

· Experience with scripting languages (PowerShell, Bash, or Python) for automation.

· Experience managing MDM solutions (e.g., Microsoft Intune, Jamf).

Trillion is an equal opportunity employer. Applicants are considered for positions without regard to race, religion, gender, native origin, age, disability, or any other category protected by applicable federal, state, or local law.